We understand that this is a worrying time for many in our community. We want to assure our staff and students that there are teams across UQ working as quickly as possible to respond to the situation as it evolves, and plan for other possibilities.

This page provides advice and information for UQ staff and students. We would encourage you to check this frequently as it will be updated regularly.

We ask that everyone adheres to the advice from Government to slow the spread of the virus.

Updated 3 April 2020 at 4:30pm (AEST)

 
A message to our student and parent community from the VC

A message to our student and parent community from the VC

Read the message ›

Key points

  • All teaching activities will move to online for Semester 1 from Monday 23 March 2020.
  • Our campuses remain open and operating. Some libraries, study spaces and food services are still accessible - however all food services will be take-away only, and customers must practise social distancing. Find more information here.
  • The Australian Government has advised that all indoor and outdoor non-essential gatherings must be limited to 2 people.
  • All events that are not integral to our teaching and /or research programs will be cancelled until 30 June 2020.
  • The Australian Government has advised that all non-essential travel within Australia be avoided, particularly interstate travel due to increased state border restrictions and requirement to isolate for 14 days. Any imminent domestic travel that involves a flight and / or travel interstate be cancelled or deferred until further notice. Do not book any domestic or international travel until further notice.

UQ’s Health Safety and Wellness Division have prepared some resources to help you stay safe and practise social distancing.

What is COVID-19 (coronavirus)?

Coronaviruses are a large family of viruses that cause illnesses similar to the common cold and more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The new strain of coronavirus that originated in late 2019 has been named COVID-19 and is also being referred to as ‘novel coronavirus’ and ‘2019-nCov’.

What are the symptoms?

Symptoms of COVID-19 include (but are not limited to):

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath

Symptoms can range from a mild illness like a common cold to more severe disease causing pneumonia and severe acute respiratory syndrome. Most people (about 80 per cent) will recover easily.

How is COVID-19 (coronavirus) spread?

The virus is most likely spread through:

  • close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face.

Who is most at risk?

Those at highest risk of being infected are people who have travelled overseas recently or those that have been in close contact with a confirmed case of COVID-19. 

The Australian Health Protection Principal Committee (AHPPC) on the advice of the Communicable Diseases Network Australia updated their advice on 30 March stating the following persons are deemed ‘vulnerable’:

  • Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions
  • People 65 years and older with chronic medical conditions. Conditions included in the definition of ‘chronic medical conditions’ will be refined as more evidence emerges. The most current list can be accessed on the Department of Health website 
  • People 70 years and older
  • People with compromised immune systems (see Department of Health website)

These vulnerable groups are likely to be at higher risk of serious illness if they are infected with the virus.

There is limited evidence at this time regarding risk in pregnant women.

Concerned staff in high risk categories are encouraged to seek advice from their doctor.

What should I do if I am showing symptoms of the COVID-19 (coronavirus) or been in close contact with a confirmed case?

Any members of the UQ community in Australia showing symptoms should contact their General Practitioner (doctor) or a health professional, so that any appropriate precautionary measures can be taken regarding treatment. We suggest you phone ahead, explaining your symptoms and any travel history, rather than attending in person.

UQ Health Care can be contacted for appointments. Their team of GPs, nurses, allied health professionals and specialists provide care across our five medical clinics in Ipswich, Annerley, Meadowbrook, St Lucia and Gatton.

St Lucia: (07) 3365 6210

Gatton: (07) 5460 1396

Annerley / PACE: (07) 3346 1122

Ipswich: (07) 3381 1800

Meadowbrook: (07) 3489 9400

Out of hours care can be obtained at your local Emergency Department (call ‘000’).

To keep from spreading respiratory illness to others, you should practice good hygiene, clean and disinfect frequently touched objects and surfaces, and adhere to social distancing guidelines.

Should I get tested?

Queensland Health advises that testing for novel coronavirus (COVID-19) is only available for people who are feeling unwell AND have travelled to overseas in the past 14 days OR have had contact with a confirmed case of novel coronavirus (COVID-19). If you meet this criteria, contact a doctor. Learn more about the testing process here.

What is social/ physical distancing?

Social distancing limits contact between people and helps lower chances of spreading the virus. It includes:

  • Staying 1.5 metres away from others
  • Ensuring that all indoor areas contain less than 100 people and each person has 4sqm of space.
  • Not attending meetings any longer than two hours
  • Not touching others
  • Not sharing belongings such as keyboards, pens and phones
  • Decreasing social contact in workplace e.g., limit in-person meetings, meeting for lunch in a break room, etc
  • Staggering work schedules.

We’ve prepared some resources to help you practise social distancing:

Is social distancing and physical distancing the same thing?

Yes – the World Health Organisation has encouraged the use of “physical” distancing rather than “social” distancing as it better explains that we are trying to physically maintain a space between people rather than being socially distant. Social engagement is encouraged so that people can stay connected – just not in the physical sense.

How can I help protect myself and others?

The best way to prevent infection is to avoid being exposed to the virus.

Actions to help prevent the spread of respiratory viruses include:

  • Frequently cleaning hands by using alcohol-based hand rub or soap and water
  • Avoid sharing objects like phones, keyboards and pens, and clean these objects often.
  • Try to touch your face less
  • When coughing and sneezing, cover the mouth and nose with a flexed elbow or a tissue – throw the tissue away immediately and wash hands
  • Avoid close contact with anyone who has a fever and cough
  • If you have a fever, cough or difficulty breathing, seek medical care early. Call ahead and share any previous travel history with your health care provider
  • Practise social distancing – see our FAQ above for more information.
  • Stay home if you’re feeling unwell

    We’ve prepared a factsheet on ways to help limit the spread of the virus. Read it here.

 

Should I wear a surgical mask?

 

Surgical masks in the community are only helpful in preventing people who have coronavirus disease from spreading it to others. If you are well, you do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.

The ISOS coronavirus web site has specific information for travellers including recommended hygiene measures, as well as advice on wearing face masks.

We keep being told that washing our hands is good practice. What is the most effective way?

Frequently washing your hands, especially before eating, is the single most effective way to prevent the spread of illness or contamination from things you may have touched.

Basic soap and water is as good for cleaning your hands as any hand disinfectant or sanitiser. About 25 per cent of people don't wash their hands at all, and of those who do, they don't wash them frequently or adequately. In fact, those who do wash their hands on average do so for only about 10 seconds which will remove about 90 per cent of germs at best.

It should take about 20 seconds to wash your hands adequately (see steps 1-9  below). Otherwise, the remaining bacteria will grow and can double in number in less than 20 minutes. If your technique is poor then your hands will not be clean.

The 10 steps of good hand-washing:

  1. Thoroughly wet hands
  2. Apply soap or cleanser
  3. Rub your hands palm to palm
  4. Rub your palms over back of each hand, interlacing your fingers
  5. Rub palm to palm with interlaced fingers
  6. Circle tips of fingers into the opposite palm
  7. Clean your thumbs
  8. Clean your wrists
  9. Rinse thoroughly
  10. Pat dry, preferably with disposable paper towels.

Make sure you clean under rings too, that’s where many germs hide.

Practice other good health habits as well:

  • Wash your hands often with soap and water, especially before you eat or prepare food; after using public touchscreens and surfaces in public spaces; after you cough or sneeze; and after using the toilet.
  • Sneeze or cough into a sleeve/elbow, or cover your nose and mouth with a tissue. Throw the tissue in the bin.
  • Avoid touching your eyes, nose or mouth.

What is the appropriate cough and sneeze etiquette?

  1. When coughing or sneezing, use a tissue to cover your nose and mouth.
  2. Germs can live for several hours on tissues - dispose of your tissue straight away.
  3. If you don't have a tissue, cough or sneeze into your elbow - NOT your hand.
  4. After coughing, sneezing or blowing your nose, wash your hands with soap and water or alcohol hand sanitizer.

Can I use eHealth for a diagnosis if I have flu-like symptoms?

Yes. An online GP service can email a lab form to you if testing is required, or they can direct you to a hospital for testing. The ambulance service can provide a mask if ambulance transport is arranged by an online GP.  

If you have a respiratory illness and have recently travelled (within last 14 days) to one of the countries or regions considered to pose a risk, the government recommends telephoning a GP practice or hospital in advance to discuss your situation and the need for testing and where that testing should take place (e.g. mild upper respiratory symptoms at the GP practice or on referral to a private pathology lab or at a hospital for more severe illnesses and symptoms that could be compatible with pneumonia - fever, shortness of breath).  

I work or study in an air-conditioned space. Can the virus travel through the air conditioning system and infect me?

Currently there is no evidence the virus can travel through an office air conditioning system and infect others.  The World Health Organisation and US Centres for Disease Control and Prevention have confirmed the virus appears to spread mainly from person-to-person via direct contact, or contact with respiratory droplets. 

How long can the virus live on surfaces and what is the most effective way to decontaminate them?

It is not certain how long the virus that causes COVID-19 survives on surfaces. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions, including the type of surface, temperature and humidity.

If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose.

The best way to decontaminate general (hard) work surfaces is with an alcohol based liquid or alcohol based wet wipe.  Sprays and wipes that contain more than 70% ethanol, isopropanol or 2-propanol all work equally well and are effective within one minute.  Other options to efficiently decontaminate hard surfaces include: 0.5% hydrogen peroxide, 0.1% bleach or 0.1% sodium hypochlorite.  Other sprays such as Glen20 are not effective in this instance.

Staff can speak to their work, health and safety coordinator (WHSC) if they require further information.

If you would like further information on how to decontaminate surfaces the World Health Organisation also has an FAQ specifically on this topic

What is the difference between a close contact and a casual contact for assessing transmission risk?

Close contact is considered to be either:

  • greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or
  • sharing of a closed space with a confirmed case for a prolonged period (e.g. more than 2 hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

Casual contact is defined as any person having less than 15 minutes face-to-face contact with a symptomatic confirmed case in any setting, or sharing a closed space with a symptomatic confirmed case for less than 2 hours.  A closed setting might include tutorial rooms or small offices.

Can I get COVID-19 from being in a study space with an infected student or sitting next to them in a public place?

The risk of virus transmission is dependent on proximity. Prolonged close contact (see above) with an infected person, contact with droplets from an infected person’s cough or sneeze, or touching your face after handling infected objects (such as sharing the pen or phone of an infected person), will increase the opportunity for the coronavirus to transmit.

The Government’s new social distancing requirements are to reduce the prevalence of transferring the virus from person to person. Current social distancing advice is to keep at least 1.5m away from others, and when indoors ensuring that each person has 4sqm of space.

Can I get the virus from shaking hands / touching someone?

The virus can be transferred from hand-to-hand contact if you then touch your mouth, nose or eyes. This is why it is very important to wash your hands frequently and to avoid touching your face as much as possible. Avoid touching other people and practise social distancing - see our FAQ on this topic for more information.

Can I catch COVID-19 from bathrooms and toilets?

There is some evidence that the virus can be transferred through faecal matter, as can many other diseases and illnesses. Good hand hygiene is imperative, especially after going to the toilet.

What is the incubation period and when would I start to show symptoms?

The 'incubation period' means the time between catching the virus (infection) and beginning to experience symptoms of the disease. The period of time between infection and the onset of symptoms remains unclear. Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around five days. Health authorities are taking a precautionary approach, and are treating cases as infectious 24 hours prior to a person becoming unwell.  

Can I get it from being on the bus with an infected person?

The virus may be transferred if you are in close contact with a person with the virus. You can also contract the virus if it is on a surface that you touch, such as a hand rail or door handle, and you then touch your face (especially your mouth, eyes or nose). Using a hand sanitiser or regularly washing your hands can help to reduce the risk.

I am feeling anxious about the coronavirus issue – what should I do?

It is normal to experience some worry or concern, but if those feelings start to affect your mental or physical wellbeing it is recommended that you seek support from a health professional. We’ve prepared a resource to help you identify if you need help; find support; and offers tips for managing stress and anxiety.

For UQ staff  and their immediate families, free, confidential counselling and support is available through Benestar, UQ’s Employee Assistance Program. You may also wish to discuss your concerns with your immediate supervisor or local Human Resources contact.

UQ students, feel free to contact Student Services:  student.services@uq.edu.au | +61 (07) 3365 1704 | Australia toll free: 1800 512 391.

Other helpful strategies may include:

  • Access accurate information from reliable sources such as the UQ coronavirus web page, Queensland Health or Commonwealth Department of Health.  Avoid relying on unofficial social media posts! Remember to take a break from the news or social media if you are starting to feel overwhelmed;
  • Maintain your usual routine and activities, where possible and appropriate;
  • Stay connected with others;
  • Reach out for support if you need it.

What should I consider when arranging or participating in a meeting with a group of people?

The following is a summary of key recommendations and actions to follow. The full details can be found here (PDF, 235.5 KB).

  • Use videoconference or teleconference for meetings, and cancel or postpone any non-essential face to face meeting.
  • Reduce the number of attendees from the one team - work out mandatory and most appropriate representation.
  • Maintain 1.5 metres between attendees and if indoors, adhere to the 4sqm per person guidance (e.g. if a room is 24sqm, you can only have a maximum of six people in the room and they must be at least 1.5m apart). The Australian Government has advised that all indoor and outdoor non-essential gatherings must be limited to 2 people.
  • Avoid physical contact, no handshaking.
  • Reduce the length of meetings to be under two hours– have a concise agenda to shorten the meeting.
  • Avoid sharing equipment including pens, keyboards, table tops, etc.
  • Remember it is essential to practise impeccable hand and respiratory hygiene - avoid touching your face. Keep a record of attendance.
  • And remember, you should not be at work if you feel ill.

I’m self-isolated and need food or groceries. What can I do?

If you’re able, use an online food or grocery delivery service. If you’re unable to do this, call 13 HEALTH (13 43 25 84) and they will ensure that groceries get to you. You can also contact Student Services for assistance:  student.services@uq.edu.au | +61 (07) 3365 1704 | Australia toll free: 1800 512 391.

How can vulnerable workers be protected?

The Australian Health Protection Principal Committee (AHPPC) on the advice of the Communicable Diseases Network Australia updated their advice on 30 March on person who are most at risk of acquiring COVID-19 and at higher risk of serious illness if they become unwell, vulnerable people. 

UQ managers must take steps to make themselves aware wherever practicable of any vulnerable staff in their teams, and take appropriate steps, in line with the latest AHPPC advice.  A risk assessment must be undertaken where vulnerable workers undertake essential work.  Risk needs to be assessed and mitigated with consideration of the characteristics of the worker, the workplace and the work.  Vulnerable people must be redeployed to non-customer based roles where possible. 

From Monday 23 March, all Semester 1 teaching will be delivered online. See our FAQ below for more information.

Student Services contacts: student.services@uq.edu.au | +61 (07) 3365 1704 | Australia toll free: 1800 512 391.

Read previous COVID-19 student communication here.

Student information is available in Chinese here.

For health advice and questions you may have about how COVID-19 is spread, select the ‘Health advice’ tab.

Study

What changes are there to UQ's usual teaching and learning policies and procedures ?

Extensions to timelines and changes to dates

  • Withdrawing without academic penalty:  After finalisation of grades, students can apply to the President of the Academic Board for withdrawal without academic penalty within thirty (30) calendar days of the release of final grade – this has been extended to 60 calendar days.
  • Student grievances: Student appeals must normally be lodged within 20 business days of the decision / action giving rise to the appeal - this has been extended to 40 business days.
  • Supplementary assessment and deferred examination: The dates for the supplementary and deferred examination period will be changed; you will be provided with ample notice.
  • Finalisation of grades following deferred exams and supplementary assessment: the final grade for courses would normally be finalised within 10 calendar days of the end of semester 1 – this has been extended to 14 calendar days.
  • Census Date for Semester 2: Given the change to the Semester 1 timetable and the potential impact on the Semester 2 timetable, it may be necessary to move the Semester 2 Census Date. Should this be the case, you will be provided ample notice.

Teaching and learning policies.

  • Re-assessment: Normally you are not allowed to submit the same work twice, nor be given exemption or partial credit for previous attempt(s) for any individual piece of assessment. In some courses where there is severe disruption, or where not all of the learning outcomes can be assessed, this may need to change. Your Course Coordinator will be able to advise if this applies in the course.
  • Course level assessment structures: Normally, Course Coordinators may not alter the structure of assessment after the end of teaching week 1 of Semester. To enable you to continue your studies in Semester 1, aspects of the course have been redesigned, including assessment; changes to assessment details will be possible until 17 April 2020, and will be shown in the course profile.
  • Exam timing: To ensure minimum  disruption and delays to your studies while delivering the learning outcomes you expect,  exams/tests may be held during teaching weeks 12 and 13, assessment items due during revision week, and where necessary exams scheduled on Sundays or public holidays.
  • Format of deferred end-of-semester exams: Deferred end-of-semester examinations must normally be held in the same conditions as the original examination, including format and duration. Because this situation is changing so quickly, it may be necessary to shift from physical examinations to online or vice versa, and as a result the format and timing of your examinations may not be identical. However, the level and learning outcomes assessed will be the same.
  • Off-campus exam fees: Normally on-campus students may only take exams off-campus where there are exceptional circumstances, and in such cases, a fee applies. This will not be applicable, and many exams will be delivered online this year.

Medical certificates

For applications for extensions to assessment and deferred examinations on medical grounds, we normally require a medical certificate. To ensure we don’t place unnecessary strain on our health services, students do not need to obtain a medical certificate. Instead, we will accept a statement of circumstances signed by the student, up until 1/11/2020 only.

How can I access my course online?

Content is available online in an easy-to-access format via your course Blackboard site. Over 1,300 of our courses are available to access online and assessments have been altered so that there is no requirement to attend the campus to participate in examinations. Your course coordinator will be updating your Electronic Course Profile (ECP) soon, please have a look at your ECP for more information.

As you are currently enrolled in an internal course at UQ, there will be no change to your course codes at all. You can access your learning, support and online community activities through myUQ.

There is more information on getting prepared to study online here. If you have trouble accessing your username and password to log into UQ systems, please contact IT services.

How will online assessment work?

Course Coordinators are reviewing all assessment. For courses that are delivered fully online there will be no requirement to attend campus for assessment in Semester 1. Please check your course Blackboard site for details. Your Electronic Course Profile (ECP) will be revised and your Course Coordinator will let you know when this is available. If you are unsure and have concerns about an upcoming exam or deadline please contact your Course Coordinator.

Will my timetable change?

Your courses will run as previously scheduled unless advised by your Course Coordinator.

Will the academic calendar change?

With the pause in teaching earlier this semester, additional time for teaching and learning activities has been scheduled at the end of the semester. This will result in a change to examinations and postponing graduation ceremonies until later in the year. Graduating students will still have their degrees conferred after the finalisation of Semester 1. The University Calendar has been updated to reflect the new dates (click here).

Will campuses still be open? What facilities are available?

While all teaching will be moved online, our campuses will remain open to facilitate a range of activities that can still occur within the boundaries of current physical distancing and public gathering guidelines. UQ is following government advice on what facilities can and cannot remain operational, and these may change as the advice changes. We will continue to update this page with information as it becomes available.

What facilities will be open:

  • Some essential retail services are still open, but customers must practice social distancing. All restaurants/cafes can only serve takeaway items, and customers must practise social distancing when ordering – order online where possible. Customers may not dine in these spaces. Find a full list here.
  • UQ Art Museum is open for research and curriculum purposes, by appointment. Find more information here.
  • In the interests of physical distancing and reducing the transmission of COVID-19, we will be closing some library locations and services from Thursday 26 March until further notice. Some 24/7 study spaces will be available (UQ ID card required). You must practise physical distancing in libraries. View the current opening hours for our locations. You can also access training online and our librarians are offering consultations via Zoom.
  • Access to important services such as mental health support, the Student Centre and UQ Health continues. The majority of these services are now only available online. Please refer to the links provided for information on how to access these services.

What facilities are closed:

  • There is a temporary closure of all registered and licensed pubs, gyms, indoor sporting venues, cinemas, entertainment venues, parks and outdoor recreational areas.
  • On campus, this includes the Red Room and the Schonell Theatre.
  • UQ Sport fitness centre is closed. Find a full list of UQ Sport closures here.

Please, if you need to self-isolate, you must do so. If you are still unsure as to what self-isolation means and how to put it into practice, please refer to Government advice.

I’m due to graduate in July, will this still be possible?

For students who were due to graduate in July, degrees will still be conferred and your documents forwarded to you. However, formal graduation ceremonies planned for July will be delayed. Impacted students will be advised closer to July.

I have decided not to resume my UQ study in Semester 1. What if the last course I need is not offered in Semester 2?

If your courses are not available in Semester 2, please contact Student Services (+61 7 3365 1704 or student.services@uq.edu.au) for further advice or assistance with identifying alternative courses.

My course has a practical component such as laboratory work. How will it be affected if I am studying remotely?

All learning experiences - lectures, seminars, tutorials, labs and practicals - will be available online where possible. Some essential knowledge and skills cannot be learnt online, and your programs will be adjusted to ensure you gain these prior to graduation. Your course coordinator will be updating your Electronic Course Profile soon, please have a look at your ECP for more information.

Over, 1,300 of our courses are available to access online and assessments have been altered so that there is no requirement to attend the campus to participate in examinations.

Content is available online and in an easy-to-access format via your course Blackboard site. There is more information on getting prepared to study online here. If you have trouble accessing your username and password to log into UQ systems, please contact IT services.

Our Student Services team (+61 7 3365 1704 or email student.services@uq.edu.au) will be able to provide your with specific advice on the practical components of your course.

I have deferred, will my Semester 1 courses be available in Semester 2?

Review the courses and programs website where we are regularly updating courses on offer in Semester 2. Your Faculty, School or Course Coordinator can assist you with choosing different courses and developing a revised study plan should this be necessary.

What should I do about student placements and field trips within Australia?

At this time UQ is continuing to support our students progress with their studies and placement activities (including credit bearing field trips) where possible.

The health and safety of our students and the staff of our partner organisations is of paramount importance, therefore placements can continue where it is safe to do so and where organisations are able to continue to facilitate this engagement.

UQ does not have travel insurance coverage for any claims relating to COVID-19 for domestic travel that has been booked after 4pm (AEDT) on 2 March 2020. Travel insurance cover will still apply for claims with different causes (subject to full policy terms, conditions, exclusions and limitations).  UQ’s public liability and professional insurances will also continue to apply. For more information on travel and insurance refer to UQ Travel FAQs.

We recommend you contact your Faculty for further advice regarding the status of your placements.

How can I access IT support while studying at home?

The library can assist students with IT issues online or by phone, including help with student passwords and issues accessing UQ systems and resources. Students can contact the library’s AskUs service online.

Please check the COVID-19 (coronavirus) library services page to get current information about our service hours and resources available.

How can I access library resources while studying at home?

The library's print/physical collections are closed from Thursday 26 March 2020 until further notice. However online resources are still available.

Please check the COVID-19 (coronavirus) library services page to get current information about the opening hours for our locations and study spaces.

What if I don’t have a laptop or computer?

If you do not have a computer or laptop you can use for studying from home, you may be able to borrow one from us. We have a limited number of laptops available to students for loan. These will be distributed on a case-by-case basis until further notice.

Please check the COVID-19 (coronavirus) library services page​ to find current information about the laptops available for students to loan.

What is happening with Semester 2?

Please allow a few hours for your updated course information to appear in the My Timetable system and 24 hours for Blackboard to update.

The lecture timetable should be available immediately and your Faculty or School will be in touch with you to advise you of your other timetabled activities, including group work where applicable. Allocations can be viewed via My Timetable on my.UQ.

If you are experiencing issues or need further advice, please contact your Faculty or School. Contact details can be found here: https://life.uq.edu.au/campus-spaces 

How can I view my timetable allocations?

Please allow a few hours for your new course to appear in the My Timetable system and 24 hours for Blackboard to update.

The lecture timetable should be available immediately and your Faculty or School will be in touch with you to advise you of your other timetabled activities, including group work where applicable. Allocations can be viewed via My Timetable on my.UQ​.

If you are experiencing issues or need further advice, please contact your faculty or school. Contact details can be found here: https://life.uq.edu.au/campus-spaces 

I can’t access my learning resources such as Blackboard, what do I do?

The University is aware that access to its systems from outside of Australia can be slow. To address this we are reviewing learning content for faster delivery. Please take steps to ensure that you have the best possible Internet connection.

If you are accessing from China, UQ has worked with a company based in China to boost your access through the UQ VPN. You can find out more information here.

If you continue to have an issue accessing course content we recommend you contact your Course Coordinator to find an alternative to get it to you. You're also able to contact UQ IT Support for further help accessing UQ websites and resources.

I had withdrawn because I couldn't get to campus – can I study again? How do I re-enrol?

Students who may have withdrawn from courses or interrupted their studies, were given the opportunity to reinstate their enrolment by midnight (AEST) on Wednesday 25 March 2020.

Now that this opportunity has passed, we encourage you to keep up to date with information relevant to Semester 2 commencement.

Study Abroad and incoming exchange

I am studying at UQ and have been recalled by my home university, what do I do?

If you are studying at UQ on exchange from an overseas institution and have been recalled by that institution, you can retain your current semester 1, 2020 enrolment as long as you are able to complete your study online. Many of our courses are being delivered online and, as such, you would be able to undertake your study in this mode of delivery.

However, we are unable to provide advice on whether your home institution will grant credit for online studies undertaken at UQ. We encourage you to follow the advice of your home institution and seek information from them.

Global Experiences

What’s happening with Global Experiences – both short-term and student exchange?

The University of Queensland has cancelled all global experiences, both exchange and short-term, for Semesters 1 and 2 of 2020 and Winter 2020.

For more information and answers to your specific questions, please visit the Global Experiences page.

​I don’t want to continue with my exchange but I will not be enrolling in Semester 1 at UQ either, what do I do?

If you wish to return to Australia but do not want to lose this semester of study, have you checked if your host university is offering online studies? Can you continue your exchange studies from the host university remotely? 

If you wish to return to Australia and take this semester off – please confirm that you are withdrawing completely from your exchange program by emailing uqabroad@uq.edu.au

If you end your exchange early, you have until March 31st to un-enrol yourself from EXCH codes in SI-net. 

You should also inform the host university’s international office before you depart and complete any exit requirements (surveys, fees, fines etc). 

As always, your decision should be made based on the health, safety and wellbeing of the student, and insurance cover is secondary. 

Fees / costs

I have deferred to Semester 2, what happens with my deposit / fees?

For students unable to join us for Semester 1 and who withdrew from their courses by Census Day (31 March 2020):

  • Deposits / fees paid will be transferred to subsequent semesters
  • There will be no administrative fees relating to deferring your study
  • If you have any questions about your deposit or fees, please contact student.services@uq.edu.au.

The last date to withdraw without financial liability was Census Day (31 March 2020). Now that this date has passed, please contact student.services@uq.edu.au for further assistance.

Travel

I have deferred my studies until Semester 2. What will happen to my visa and Overseas Student Health Cover?

If you have been impacted by coronavirus travel bans and have chosen to defer your studies, you will be able to adjust your OSHC policy dates without incurring any additional costs. The University of Queensland is working closely with Allianz, our OSHC provider, to determine a clear process to change the OSHC policy dates as required.

Deferring your studies will not affect your visa status. If you require additional time to complete your studies (beyond your visa expiry date), you will:

  • need to apply for a new student visa and
  • will require a new Confirmation of Enrolment.

When will I know if I can come to Australia?

The travel restrictions are being reviewed constantly. Please continue to check the Department of Home Affairs.

How do I check the implications for my visa?

The University is unable to provide advice on visas. We recommend you contact the Department of Home Affairs.

I am overseas or due to go overseas on exchange/study abroad. What should I do?

The University of Queensland has cancelled all global experiences, both exchange and short-term, for Semesters 1 and 2 of 2020 and Winter 2020.

Please contact UQ’s Global Experiences team by email and they will assist you with any questions you have.

You can read the latest government advice on travel here. For the latest advice on UQ approved travel click here.

 

What should I do about insurance claims for expenses incurred due to changes to travel plans?

Once you have recovered all possible expenses from your airline, travel agent, accommodation and other providers, please submit a travel insurance claim for any remaining out of pocket expenses.

Please refer to the Travel FAQs for further details regarding the circumstances in which a claim is likely to be accepted by UQ's travel insurer.

Claims will be assessed by UQ's Travel Insurer on a case-by-case basis, and in accordance with the policy terms, conditions, exclusions and limitations. Cover for cancellations will only be available where cancellation was necessary for reasons other than the UQ-imposed travel restriction. The UQ travel and insurance teams, and Campus Travel, are currently receiving a significant number of enquiries, so please be patient.

Find out more about submitting an insurance claim.

If you are experiencing financial hardship, please contact our student advisers to explore options for financial assistance.

 

Given the change in Government advice about travel, am I covered for travel insurance?

If you are overseas looking to return home to Australia as soon as possible, based on Government advice, costs associated with early return to Australia will not necessarily be covered by UQ's travel insurance.

In line with the Government's worldwide travel advice rating being raised to Level 4 (Do Not Travel) on 18 March 2020, cover for cancellation is likely to be available for UQ approved international travel arrangements to locations where certain criteria are met.

For updated information and criteria for UQ Travel Insurance, please visit the Travel Insurance FAQs.

Support

I am worried about my family and friends in countries affected by COVID-19. Who can I talk to?

Students who are concerned for themselves or their family can access more information on my.UQ. 

Students can also access support through Student Advisers or Counselling, either in person or via Skype. You can make an appointment online.

Who can I contact at UQ if I have questions?

Students can contact Student Services if they have questions. The Student Services team will continue to monitor the situation and give further advice to students who may be concerned.

What if I am required to self-isolate?

If you have been advised to self-isolate, please follow all advice from Queensland Health. Some helpful information is listed on their webpage and in factsheets.

If you require medical advice or assistance, you can contact:
- Your regular doctor
UQ Health Care
- 13HEALTH (Queensland only - 13 43 25 84)
Australian Government Department of Health (1800 020 103)
- Dial 000 in case of emergency

If arranging a medical appointment, current health advice is to phone your health service prior to attending the clinic, explaining your symptoms and any recent travel history so that appropriate precautionary measures can be taken, particularly if you are exhibiting symptoms.

If your studies are impacted, use the Electronic Course Profile for your course to assess any upcoming assessment or attendance guidelines. Contact your tutors, course coordinator or Faculty/School to arrange for any alternate learning materials and arrangements if needed. Most lectures are available online for you to watch. If there is further impact, you require any assistance or have any other general welfare or health concerns you can access UQ Student Services support. 

If you are in need of general assistance you can contact the UQ Coronavirus Contact Centre Team on 1800 512 391 or student.services@uq.edu.au.

If you are experiencing difficulty accessing basic essentials and groceries, please visit UQLife’s food and groceries page for some options available to you.

There are also many meal services still running and providing both ingredients-for and pre-made meals, as well as take-away food delivery still active.​ 

UQ has Student Advisers that can assist you with your specific concerns, provide support and offer any support you may need. You can book an appointment through StudentHub and appointments can be conducted via phone, Zoom and Skype.

Further support and information on COVID-19 is available on the following websites:

 

If I am an international student and fall ill with coronavirus, will I be covered by my Overseas Student Health Cover?

You will need to check with your Overseas Student Health Cover (OSHC) provider as to what is covered. If the University arranged your OSHC, your OSHC provider is Allianz.

Can I find out more about confirmed cases?

To protect the wellbeing and privacy of any staff member or student who may be being tested, or has been confirmed COVID-19 positive, the University will not release personal details of every case. However, we are very fortunate in Queensland to have a robust healthcare system that is set-up to respond to the COVID-19 situation.

The Queensland Health Public Health Unit (QPHU) undertake contact tracing and they determine the actions required by the University. 

QPHU determine the risk to others based on information provided by the patient and information from UQ’s systems including rooms (capacity and location), class lists and teaching staff and contact details.

QPHU assess this information and determine who should be contacted. QPHU initiate and control contact tracing, if the University is to play a part in this or if further information is required, QPHU will advise us. It is not UQ's role to advise QPHU who has been in contact with a positive person – the medical professionals know what situations are likely to aid transmission and therefore these decisions are left to medical professionals with expertise in this area.

Any staff or student feeling unwell should contact their doctor or UQ Health Care or for health advice over the phone, call 13HEALTH (13 43 25 84 - Queensland only) or the Australian Government Department of Health (1800 020 103).

Industry

Can students continue their placements with my organisation?

At this time UQ is committed to supporting our students' progress with their studies and placement activities wherever possible. Therefore, unless there are further directives from Queensland Health or the Australian Government, our students can continue with their placements within existing parameters.

The health and safety of our students and the staff within your organisation are of paramount importance. As such, placements can continue where it is safe to do so and where the organisation is able to continue to facilitate the placement engagement. All existing UQ insurances will continue to apply where the claim is not related to COVID-19.

As this situation is continually evolving, we recommend the use of online collaborative tools such as Zoom or Skype if on-site work is not possible.

Should you need to change your organisation’s placement arrangements, or if you have any questions related to the student placement you are hosting, please contact the student's placement coordinator.

The information below relates specifically to HDR programs and candidature. Please also refer to FAQs under ‘Students’ for general aspects of student support, accommodation and travel information and also ‘Research’ for information regarding research continuity and access to facilities.

 

Commencing HDR candidates

What do I need to do to be able to commence as a HDR candidate?

You don't need to be on campus to commence but you do need to be in Brisbane or located near your campus/place of study.

Contact your HDR Liaison Officer (HLO) to enrol.

International students should also provide an Australian home address, and evidence that you have arrived in Australia (such as a copy of your boarding pass) to your HDR Liaison Officer to let them know you are ready to commence. You are unable to commence your candidature from overseas. Your HLO will activate your enrolment and, if you have a scholarship managed by UQ, commence this for you to begin receiving payments within 2-4 weeks.

Contact your advisor and, in the event the campus is closed or partially closed for any reason, establish arrangements to be in contact and begin preliminary research activity that can be started off-campus (you will have library access once you finalise your commencement).

If you have any queries, please contact us at graduateschool@uq.edu.au.

I am an international student due to start in April 2020 (RQ2) but the recent travel ban for non-Australian citizens and non-residents prevents me from doing this. What do I do?

At this stage we have suggested a deferral for all HDR candidates planning to commence in April (RQ2) or July (RQ3) to now commence in October (RQ4). The Graduate School will contact you to provide updates regarding commencement dates. If you have any queries, please contact us at graduateschool@uq.edu.au

I am not currently in Brisbane, but I am in Australia, can I still commence?

If you are an international candidate you will be able to commence once you arrive in Brisbane or your campus of study. Please consult this information regarding current Queensland border restrictions which outlines exemption to restrictions applies for the purposes of study. You may have to quarantine once you have arrived and student services can assist with services to assist you in quarantine. For details please see the Student FAQ tab.

If you would prefer to defer your studies please contact us at graduateschool@uq.edu.au

Current HDR candidates

Progression/research activity

How should I maintain and manage my research?

You should maintain regular contact with your advisors and develop a plan to maintain progress over the next six months in particular, anticipating a period working off campus. This may involve you discussing how to rescope or reorder your work if needed.

You should also discuss if your research activity is deemed to be critical and how any adjustments to field work and data collection might be accommodated. Plan with your advisors how you will maintain contact and feedback from your advisors. Zoom might be a helpful tool to use.

We hope you will be able to maintain some progress toward your thesis. To help keep track of your progress and any difficulties your encounter, all HDR candidates are asked to complete fortnightly Research Progress Reports. These are 1-2 pages and the template can be found online. These reports are designed to help you and your advisors review progress and any impacts and disadvantage you experience. You should upload these to your project record in the Research Data Management (RDM) and share it with your advisors. Instructions on how to set up and use the RDM can be accessed here.

It is also important that you keep these records of your progress, and any challenges you face, to help us assist you later if other options or an extension need to be explored.

What do I do if I’m unable to access campus or there is a campus closure?

You should discuss your research project with your advisors and plan upcoming research activity to enable you to work from home if necessary, including not starting any new research activity that you will have difficulty maintaining from home.

Check your computer to ensure you have the software you need. These guides to working from home, and remotely accessing UQ IT systems, may prove useful.

Seek approval from your enrolling unit (School or Institute) to relocate any IT equipment you will need at home (a monitor or desk top computer etc).

If the campus is closed, all HDR candidates will be expected to work from home during that period, unless otherwise on approved leave or interruption. If you are unable to continue with your current research plan from home, speak with your advisors to make adjustments to enable you to continue to make some research progress. If you are sick, you may be eligible to apply for leave.

Whilst working at home remember to maintain regular contact with your advisory team and lodge fortnightly Research Progress Reports in your Research Data Management (RDM) record.

My milestone is coming up, what do I do?

If possible, you should proceed to undertake your milestone as this will help document your research progress to date. The format of this may need to be adjusted and your PGC can advise you on this matter. Many HDR candidates have found Zoom is effective to host a milestone meeting.

Your milestone is about your progress in candidature and should take into account any adjustments made or impacts due to COVID-19. You do not need to submit an extension request now as the milestone process will take into account any adjustments you have had to make and provide you with guidance on how you can adjust your research activity going forward. Use the milestone as a tool to assist you with planning the remainder of your research project.

I think I need a milestone extension, what do I do?

You should discuss your situation with your advisors and update your research plans and timelines to accommodate the current situation. This includes making adjustments to work from home and postponing any travel. In most cases adjustments will be able to be accommodated within candidature.  For more information on research continuity see website on preparing for disruption to research activities.

Plan or reorder your activities if you can to enable you to maintain some progress. It is optimal for you to continue to proceed where you can, noting limitations you encounter and any disadvantage you experience in the Research Progress Reports. This also helps ensure you can continue to receive your scholarship.  If it becomes apparent later that there has been an impact on your progression due to COVID-19, this will be assessed at that time and your research progress reports will help support any request for extension that you make.

What if I can't do my fieldwork, can I get an extension to my candidature and scholarship?

You should discuss the impact of the inability to undertake fieldwork with your advisor and develop a plan with alternatives, if possible. Restrictions on travel are not predictable at this time and we recommend you have a strong contingency in place should travel not be possible for an extended period of time.

If you believe that your candidature has been affected, document this in your fortnightly Research Progress Reports with a description of the impact on your candidature. This information will support a request extension of candidature or scholarship if required. It is very important to continue to try to maintain research activity/make some progress where you can in the meantime.

I can make no progress on my project and would like to interrupt my candidature. What do I do?

If, after discussion with your advisors, you conclude that it isn’t possible to continue your candidature at present you may be considering an interruption to your studies.

Please be aware that an interruption will suspend your scholarship payment and, for international candidates, may impact your visa status. The Graduate School can discuss this option with you but please note the University is unable to provide advice on visas. We recommend you contact the Department of Home Affairs.

I want to return to my home country, or my home country has advised me to return home. What do I do?

Please contact the the Graduate School to discuss options.

I am a health professional and have been asked to return to work to assist with the COVID-19 crisis. What should I do?

Depending on how much time you need to dedicate to work you may wish to record the effect of this work in your Research Progress Report. If the impact on your time is significant you should consider moving to a part-time enrolment or take an interruption.

I have an industry-aligned/sponsored project. What should I do?

We recommend advisors communicate with research partners regularly to highlight current circumstances and any impact occurring to the timing of the delivery of project key deliverables due to COVID-19 working arrangements.

Advisors should discuss with partners any revised research plans and to keep email records on agreements to vary these plans. If they have concerns about delivery against contractual deliverables or believe that you may not be able to continue with a project, it is advisable to work with your advisor and discuss with your research partnership manager (RPM) in the first instance.

What should I do if I have already paid for my travel?

Unfortunately, all international travel is suspended until further notice. Please refer to the FAQ under Students regarding insurance claims for expenses incurred due to changes to travel plans.

I am an international HDR candidate. What happens if I interrupt and return to my home country, will I be able to return?

This would depend on the Australian Government protocols in place at the time. If you interrupt your study ensure you check the Department of Home Affairs website for updates. Before interrupting we recommend you also review the protocols of your home country to ensure you are able to enter when you plan to travel.

I am worried and need some support. Who can I talk to?

If you have concerns or need support, contact: Student Services: + 61 (07) 3365 1704 or toll free (within Australia): 1800 512 391. Email: student.services@uq.edu.au    or make an appointment online.

If you are well enough to continue to set goals and make some progress, please continue to document this in your Research Progress Reports, noting a health-related impact if applicable.

Please consider taking leave if you are severely impacted and require a break and support from mental health services.

I am experiencing financial hardship. Is there assistance available?

UQ provides financial assistance grants to support students short-term. Please visit the Student Services page for more information.

What do I do about the equipment I need to effectively work from home?

Contact your enrolling unit (School or Institute) about relocating any equipment you need such as a monitor, or desk top. Each unit is keeping a log of equipment during this time. If you are having difficulties then ask your HLO to assist.

I need to access books for my research but the library is closed. What do I do?

In the interests of physical (previously called social) distancing and reducing the transmission of COVID-19, the UQ Library has closed most of its locations and its print collections until further notice.

However we are aware of the importance of print collections to our HDR students and researchers in the Humanities and Social Sciences and will provide a priority retrieval service for students and staff who require items housed in Central Library, UQ St Lucia.

Process for obtaining items from the Central Library:

  1. Email circ@library.uq.edu.au by 3pm on weekdays (excluding public holidays) and provide the details of the items you require. Please include the title, author, and call number location to assist with retrieval.
  2. Items will be retrieved from the collections and cleaned.
  3. Items will be ready for you to collect (UQ ID card required), between 11am and 1pm on the following weekday (excluding public holidays). Please ask at the AskUs service point, Level 1, Central Library and you will be directed to the books retrieved.
  4. There is no need to return borrowed items until the library print collection reopens.

We will follow the same process each day for as long as Central Library remains open.  Requests are to be emailed by 3pm for items to be collected the following day between 11am and 1pm.

Process for consulting items from Fryer Library:

Please contact Simon Farley, Fryer Librarian, to make arrangements for accessing information from collections housed in the Fryer Library.

Scholarships

What will happen with my scholarship payment?

In the event the university closes your HDR scholarship will continue and you will receive payments as usual.

All PhD candidates who have a UQ scholarship expiring prior to 30 June 2020, and who are eligible for the first scholarship extension, will have this automatically applied to ensure payment continuity during the next three months. You will receive an email to confirm this, if applicable. You do not need to apply for this extension.

If your scholarship is funded by an external body or sponsor, please consult your terms and conditions or seek advice from the funding body.

What if I get sick and can't work on my thesis?

If you are receiving a UQ scholarship you will have access of up to 10 days of sick leave each year, and up to 60 days additional sick leave throughout your candidature. You will need to apply for this via my.UQ. If you need more than the initial 10 days, a medical certificate will be required.

Commonwealth Research Scholarship guidelines don’t provide carer’s leave. If you need this, you may consider taking your annual leave or interrupting your study. Alternatively, if you can make some progress in your research, but it is impacted by your carer’s responsibilities, document this clearly in your fortnightly Research Progress Reports and continue where possible.

What about my Career Development Scholarship Extension request?

Candidates who have already completed 15 points of CDF activities and had a placement scheduled through the Graduate School will be considered on a case by case basis regarding the second scholarship extension. The Graduate School will work with you to postpone placements where possible.

Examinations

I am worried that my examination outcome will be delayed. What should I do?

We are monitoring all examinations closely. Some examiners, depending on their local situation, are finding it difficult to respond within the usual timeframe but we will be making every effort to progress the examination process, including inviting an additional examiner if it looks like there will be an issue.

You can help reduce delays by ensuring the early nomination of examiners (after the completion of the thesis review milestone) and ensuring that your advisors have established that they are willing and able to act as an examiner. The oral examination option has already proven to be very successful when conducted over Zoom, and these should not be delayed.

Placements and career development activities

What should I do about my placement?

If your placement requires travel (domestic or international) it will not be able to proceed at this time. Please let your host know. A postponed date may be possible.

If you are undertaking a placement in Brisbane, you may still be able to do this but it will be dependent on your host. The Graduate School is working with HDR candidates who have a placement arranged to discuss postponing this where possible.

Can I still access Career Development Framework (CDF) Sessions?

We are in the process of moving many CDF courses to an online format where possible. In very few cases, workshops may need to be cancelled and affected students will be informed. Please check the CDF website for the latest updates. All webinar links will be sent out approximately a week prior to the scheduled session.

Am I still able to make an appointment with a careers advisor?

You can still make an appointment to speak with our careers advisor with appointments now being conducted via Zoom.

Support and advice

How can I get in touch with someone?

We encourage you to first look at the UQ FAQ website, if you do not find the answer to your query there you can get in touch in a number of ways.

If you have questions about your candidature you can book a Zoom/Skype or phone appointment with a Graduate School staff member by using student hub. You can find a direct link to book an appointment on our contacts page. Make sure you use your student login details to access the system.  You can also send your query to us by email and our team can get back to you. 

If you have queries or need support and advice please contact 

Student Services: operating Monday to Friday 8am – 7pm, Saturday and Sunday 10am – 6pm Telephone: +61 7 3365 1704 email: student.services@uq.edu.au

The UQ Union is also a source of support and information, in particular the Association of Postgraduate Students (APS).

Study options for ICTE students

In response to COVID-19, The University of Queensland decided to move all face-to-face teaching online for Semester 1 from Monday 23 March 2020.

ICTE has also moved all English language classes online from 23 March 2020.

ICTE is accepting new applications for students to enrol across its range of English language courses from 27 April 2020 (session 4). Students will have the opportunity to study their English course online in real-time with their ICTE teachers and classmates. Online classes will be available to all ICTE students, whether they are located in Australia, or overseas in their home country. Students will be able to transition seamlessly from their online course to face-to-face studies on campus at UQ St Lucia once the travel restrictions are lifted.

For UQ Package Offers (English course + UQ program):

  • For new package offer, please continue to apply through the online application portal
  • If you have deferred or cancelled your UQ Package Offer and now wish to commence your English studies online, please email UQ International Admissions at iascompliance@uq.edu.au

For ICTE English courses:

  • To enrol in an ICTE English course, please apply here or email the completed application to admissions@icte.uq.edu.au
  • If you have deferred or cancelled your ICTE English course and wish to commence your English studies online, please email ICTE Admissions at admissions@icte.uq.edu.au

 

Travel

 

Student information is available in Chinese here.

When will I know if I can come to Australia?

The travel restrictions are being reviewed constantly. Please continue to check the Department of Home Affairs.

How do I check the implications for my visa?

The University is unable to provide advice on visas. We recommend you contact the Department of Home Affairs.

I am required to complete 14 days of self-quarantine upon on arrival into Australia. What should I do?

During this period, you must stay in your hotel or accommodation and must not visit public places including university. If you are in a hotel, you will need to avoid contact with other guests, staff or visitors.

To ensure suitable precautions are in place for this 14-day period, we are unable to offer homestay accommodation on arrival into Australia. If you have already booked homestay accommodation, we will contact you directly to discuss alternative accommodation options.

Study

Will study/key dates change?

ICTE courses and sessions have not changed. Please refer to our website for key dates.

I don’t think I will arrive on time for my English course. What are my options?

Depending upon your expected arrival date, you may need to consider enrolling in an alternative English course. A full list of courses and sessions can be found on the ICTE website. If you wish to change your course date, please contact ICTE Admissions to discuss your option (+ 61 7 3346 6770 or via email: admissions@icte.uq.edu.au

Has ICTE paused face-to-face English classes?

The Australian Government strengthened its health response to the COVID-19 pandemic, including introducing further restrictions to indoor gatherings. Unfortunately, these measures will make it incredibly difficult to continue with our face-to-face teaching activities and aspects of campus life. From 23 March 2020, ICTE has made the decision to move to online delivery for students who are in Australia. From 27 April 2020, online classes will be available to all ICTE students, whether they are located in Australia, or overseas in their home country.

If the University does temporarily close in the future, what will happen with my English course?

UQ is continuing to prepare for various scenarios. ICTE is working on alternative arrangements to ensure the continuity of study should a temporary closure be necessary.

Online

I am required to complete 14 days of self-quarantine upon on arrival into Australia. Will I be able to access my English classes online?

ICTE is committed to supporting students impacted by these requirements and will ensure you can continue your studies online during this period.

To assist us with this, please complete the online registration form as soon as possible and let us know when you expect to arrive in Australia, and commence your studies.

To ensure suitable precautions are in place for this 14 day period, we are unable to offer homestay accommodation on arrival into Australia. If you have already booked homestay accommodation, we will contact you directly to discuss alternative accommodation options.

Can I study my ICTE English course online in Australia?

From Monday 23 March 2020, ICTE will move to online delivery for students who are in Australia.

  • Monday 23 March & Tuesday 24 March 2020: ICTE will conduct online orientation activities for new and continuing students.
  • Wednesday 25 March 2020 onwards: ICTE will move to full online delivery of English language classes.

 

Can I study my ICTE English course online from my home country?

Yes. ICTE has moved all English language classes online from 23 March 2020. The Institute is accepting new applications for students to enrol from 27 April 2020 (session 4) into its range of English language courses where they will have the opportunity to study their English course online in real-time with their ICTE teachers and classmates. Online classes will be available to all ICTE students, whether they are located in Australia, or overseas in their home country. Please refer to the study options listed above for more information.

Do I need to bring a laptop?

We strongly encourage all students to bring a laptop in order to successfully complete online tasks.

What are my course attendance requirements?

Online classes will have the same attendance requirements as your face-to-face course. If you do not attend your online class, you will be marked absent. If you do not attend online classes for more than three consecutive days, you will need a medical certificate. Remember that ICTE students on a student visa must have a minimum 80 per cent attendance record to meet visa requirements.

How will I access my English course online?

You will interact online in live classes with your teacher and other students via Zoom and UQ’s online learning platform Blackboard (Learn.UQ), as well as other interactive online learning platforms. 
If you are unable to access your username and password to log into UQ systems, please contact IT services.

How will I access my English course from China?

Your classes can be accessed via Zoom and UQ’s online learning platform Blackboard (Learn.UQ) through the UQ VPN. Click here to read the steps to install the Chinese VPN to enable you to access the course content on Blackboard.

Will there be any online learning support and activities?

All online courses will be supplemented with learning tools and modules, including Macmillan English Campus, which are free and accessible to all enrolled students. We have also moved our learning support and student engagement activities online to ensure students are engaged, supported, and achieving their learning goals. Please see our recent announcement on these initiatives here, or visit our website for more information.

Will there be an opportunity to take face-to-face courses later in the year?

As soon as we are advised that we can resume face-to-face teaching, we will. We will also ensure we provide all students with a range of offerings and opportunities to help you re-engage with your studies, reconnect with your teachers and peers, and participate in a range of important learning activities.

What is happening with Semester 2, 2020?

While the situation with COVID-19 is changing rapidly, the University is already reviewing its plans for Semester 2, 2020. It is not possible to give absolute certainty on the academic calendar for 2020 at this stage, however the commencement of Semester 2 will be delayed. We will continue to keep you updated.

I am unable to study online. What are my options?

  • For ICTE English courses, please email ICTE Admissions at admissions@icte.uq.edu.au for further advice or assistance with identifying alternative courses.
  • For UQ Package Offers, please email UQ International Admissions at iascompliance@uq.edu.au

What about assessment?

We will continue to offer students course assessment at the end of each 5-week session.

Fees / costs

If I arrive two weeks late for my course, will I have to pay for the full tuition fees?

If you arrive two weeks late for your course, full tuition fees will apply.

If I change my package offer, will I be eligible for a refund?

Your tuition fees will be re-calculated and you will receive a refund if applicable.

If I cancel my package offer, will I be eligible for a refund?

If you are impacted by the travel restrictions, and need to withdraw from your course, you will be refunded tuition fees (if paid). The enrolment fee, and student services and materials fee are non-refundable.

If I cancel my ICTE course will I get a refund of my homestay accommodation which I have prepaid?

You will be refunded the fee paid for Homestay accommodation less one weeks’ fee.

Testing

Can I take an IELTS or PTE test on campus?

ICTE operates an official IELTS test centre on UQ’s St Lucia campus. Test takers are be able to book and sit an IELTS test or PTE test.

Support

What support will the university provide while I am in isolation?

UQ Student Services team can be contacted 24/7 if you require support and advice while you are in isolation. Click here to contact the team.

Who can I contact at ICTE if I have further questions?

Students can contact ICTE Admissions if they have questions or concerns about starting their English language course. ICTE will continue to monitor the situation and give further advice to students who may be concerned.

Staff and their immediate family members can access confidential counselling and wellbeing support through the Employee Assistance Program (EAP) on 1300 360 364.

Contact HR: askhr@uq.edu.au or +61 (07) 3365 2623 (9-5, Monday to Friday)

If you are a UQ staff member impacted by any COVID-19 restrictions, please speak to your supervisor, who will in turn work with you to take the most appropriate steps.

As well as some key FAQ below, find information specific to researchers here.
 

Read COVID-19 Manager support toolkit (PDF, 270.3 KB)

Read information for UQ travellers

Read information about special leave arrangements (PDF, 134.6 KB)

Read the guide to prepare for working from home (PDF, 216.6 KB)

Read a guide to setting up a comfortable home workspace  (PDF, 135.1 KB)

Find information for supervisors on IT requirements (PPX, 3,237 KB)

Learn how to register your work from home in MyAurion (PDF, 336.5 KB)

How can I access support for teaching online?

A consolidated set of resources to support UQ academic staff teaching online is available here.

ITaLI and the library are currently offering support to help UQ academics teach online. The ITaLI Teaching and Learning support , COVID-19 (coronvirus) Library services and eLearning websites provide current information about available services.

 

I have been impacted by COVID-19. What leave is available to me?

A new and specific leave entitlement of up to 10 working days (pro-rata*) is available to eligible staff to support them in dealing with the impacts of COVID-19. The table below outlines various scenarios and the leave provisions that apply. Provisions for casual staff are also outlined below.

If COVID-19 Special Leave is exhausted, staff should consider other leave options such as flex-time, TOIL (Time Off In Lieu) and VBT (Voluntary Banked Time) and consult with their HR Business Partner. Managers should seek support and any clarification required from their HR Business Partner or AskHR askhr@uq.edu.au or 07 3365 2623.

Please note COVID-19 Special Leave is a discretionary entitlement and is subject to change at any time, without notice. COVID-19 Special Leave provisions are effective from Monday 16 March, 2020.

Further information, including scenarios, evidence requirements, exceptions and information for casual staff can be found here

When organising a meeting, what steps should I follow to minimise the risk of transition?

The following is a summary of the key recommendation and actions to follow. The full details can be found here (PDF, 235.5 KB)

  • Use videoconference or teleconference for meetings, and cancel or postpone any non-essential face to face meeting
  • In circumstances where face to face meetings are essential, reduce the number of attendees to only those deemed critical, maintain at least 1.5 metres between attendees at all times and reduce length of meetings (meetings should be well under 2 hours). The Australian Government has advised that all indoor and outdoor non-essential gatherings must be limited to 2 people.
  • Do not share equipment including pens, keyboards, table tops, etc.
  • Remember it is essential to practice impeccable hand and respiratory hygiene - avoid touching your face with your fingers and any physical contact such as shaking hands
  • Keep record of attendance
  • And remember, you should not be at work if you feel ill

Is the University considering closing?

UQ remains open and operational and will continue to do so unless it receives specific instructions from the Government to close.

On Tuesday 24 March, the Government recommended that all people work from home wherever possible. Accordingly, managers across the University have been working to operationalise this recommendation with immediate effect. At this stage, staff who cannot work from home can continue working on campus, noting hygiene and physical distancing guidelines.

Staff who cannot work from home, or are required to attend campus to deliver critical operations may discuss their individual circumstances or working arrangement with their supervisors. Decisions to allow working from home or alternate work arrangements should be considered case by case by supervisors to ensure critical University operations can continue.  

Whether working from home or on campus, it is expected that staff and managers will take necessary steps to ensure that day-to-day work commitments are met.

What if a student presents in my class and has cold or flu symptoms?

Be mindful that various conditions can produce cold or flu-like symptoms. People can have normal cold and flu viruses at any time, and we are moving closer to the Australian flu season so these may increase.

It is reasonable to check on the welfare of a student and ensure that they are aware of the latest health advice. 

If a student presents as unwell and has cold and flu-like symptoms, their supervisor should ask them to contact UQ Health Care or their preferred medical practitioner, making sure to call ahead to explain their symptoms prior to attending in person.

Importantly, if anyone feels unwell and has the onset of any cold or flu-like symptoms, they should stay at home and not attend campus. This is important to facilitate a quick recovery for them, and it is also important for their colleagues and friends whose health should be protected. 

I’m concerned about contracting the virus and don’t feel comfortable attending work or commuting. What should I do?

There are a lot of people feeling anxious about COVID-19 and what catching the virus might mean for their specific circumstances - and that is absolutely understandable. There is a risk associated with being in any public space right now - whether that is at work, on public transport, at the shops, or at uni. Practicing health hygiene habits is the best way to mitigate these risks. See our health section here for more. If you're struggling with anxiety or worry about COVID-19, check the Head to Health's COVID‑19 support page which outlines some steps you can take.
 

I’m a supervisor and I want to make sure my staff are able to work from home effectively. What should I do?

  1. Staff and supervisors should work together to identify what roles and duties can be performed remotely. Your team members should record any working from home (WFH) arrangement in MyAurion (instructions here).
  2. Ensure that you’ve discussed home workspaces with your staff, have identified what technology and support they will need, and organised to have regular contact via email, Zoom or other methods to keep staff updated. A resource on IT setup can be found here.

 

A full guide to working at home is available here. Hints on how to look after your health while working from home are available here.

I’m a staff member who needs to work from home. What do I need to know?

It is possible that due to COVID-19, access to UQ’s campuses may be limited. If this happens, staff (where possible) will need to work remotely to continue their vital work, and the University will support you to prepare for this. Staff may also need to work from home to care for others, or because they’ve been directed to self-isolate.

If you do need to work from home, your supervisor will be in regular contact to ensure staff are kept informed; workloads and outputs are reviewed and support is provided as required.

Your employment terms and conditions, University policies, and relevant workplace legislation still apply when working from home.

If approved to work from home, you are still covered by worker's compensation while performing University work.

A full guide to working at home is available here. Hints on how to look after your health while working from home are available here.

I have been impacted by travel restrictions or self-isolation. What should I do?

If you are a UQ staff member and are impacted by any of the restrictions please advise your supervisor, who will in turn will work with you to provide the necessary support.

Will study/key dates change?

Semester 1 timetables have changed. Please refer to the academic calendar for key dates.

Do I need to change my travel plans?

Read the latest government advice on international travel here. Advice on domestic travel can be found here. For non-UQ travel advice contact your travel agent or airline.

For the latest advice on UQ travel click here.

 

I am worried about my family and friends in countries experiencing COVID-19 outbreaks. Who can I talk to?

You should have a conversation with your supervisor so they are aware of your personal circumstances during this time. If you're struggling with anxiety or worry about COVID-19, check the Head to Health's COVID‑19 support page which outlines some steps you can take.

If you are a staff member who requires support, UQ offers a free, confidential counselling service through Benestar, the Employee Assistance Program (EAP)

Who can I contact at UQ if I have questions?

Our teams are well-placed to provide support and advice, and put in place all necessary arrangements.

You should try to have regular conversations with your supervisor about any COVID-19 related questions you may have.

For general COVID-19 staff related questions, you can call HR on +61 (07) 3365 2623 or email askhr@uq.edu.au.

If a member of staff has been diagnosed, or contacted by Queensland Health and asked to self-isolate, email askhr@uq.edu.au or call HR on +61 (07) 3365 2623.

For students, please contact Student Services +61 (07) 3365 1704 or toll free within Australia: 1800 512 391.

I have students going on placements. What should I do?

UQ students on placement in health, aged care, education, food sciences and vet industries must be in Australia for 14 days before commencing.

I am travelling internationally for work. What do I need to consider in order to protect my health?

The Australian Government advised all travellers not to travel overseas at this time.

Seek advice from the UQ Travel web site, and particularly, UQ Travel’s COVID-19 (coronavirus) update page

 

What is happening with on-campus events?

In light of the evolving COVID-19 situation, the University has made the decision to cancel or postpone all events that are not integral to our teaching and /or research programs. Unless otherwise announced, this directive will remain in place until 30 June 2020, in the first instance.

Such cancelled events include those for students, alumni and staff and other events on campus that are being run, hosted, or controlled by the University.

Does the annual flu vaccine protect you against COVID-19 (coronavirus)?

No. Vaccines for the flu do not provide protection against the new coronavirus. The virus is so new and different that it needs its own vaccine. Researchers are currently working to develop a vaccine against COVID-19.

Although the annual flu vaccine is not effective against COVID-19, participation in the annual vaccination program is highly recommended to protect your health and staff are encouraged to take advantage of the free flu vaccination available at UQ this year. You can book an appointment for this year’s program here.

I have staff working or undertaking research in health, aged care, education, food sciences and vet industries.

 

  • If you have a staff member who has returned or is returning from Hong Kong, Italy or South Korea, they must not attend work or undertake research in health, aged care, education, food sciences and vet industries for 14 days from the date of departure from these countries. 
  • If you have a staff member returning from mainland China or Iran, they must not attend work or undertake research in the above industries for 14 days from the date of departure from these countries.
  • Anyone arriving from overseas travel, from any country, must self-isolate for 14 days.

What if a colleague has cold or flu symptoms?

Be mindful that various conditions can produce cold or flu-like symptoms. People can have normal cold and flu viruses at any time, and we are moving closer to the Australian flu season so these may increase.

It is reasonable to check on the welfare of a  colleague and ensure that they are aware of the latest health advice. If a colleague presents as unwell at work and has cold and flu-like symptoms, their supervisor should ask them to contact their medical practitioner (or UQ Health Care) for advice on an appropriate course of action, prior to physically attending.

Importantly, if anyone feels unwell and has the onset of any cold or flu-like symptoms, they should stay at home and not attend campus. This is important to facilitate a quick recovery for them, and it is also important for their colleagues and friends whose health should be protected. 

Staff should use UQ’s sick leave provisions.

Can I claim mobile phone, internet and home phone expenses while working from home?

If you use your own phones or internet for work purposes, you may be able to claim a deduction if you:

  • Paid for these costs and
  • Have records to support your claims.

If you use your phone for internet for both work and private use, you will need to work out the percentage that reasonably relates to your work use.

Further details can be found on the ATO website.

How can I prepare my research activities for disruptions that may occur due to coronavirus?

Your preparations and plans should aim to:

  • Protect the health and safety of staff, students and research participants
  • Maintain research reputation and capacity
  • Deliver on critical research projects
  • Meet compliance requirements
  • Align with the latest advice from state and federal government agencies 

Individual researchers and teams should evaluate their current and upcoming research activities. A plan to minimise disruption to these research activities should be made.

Actions you could take now include:

  • Identify research activities that need to continue, and those that could be delayed if necessary;
  • Identify who is responsible for each research activity, including at least two alternates to allow continuation if staff are absent (for any reason);
  • Identify and conduct any training or instruction needed for these alternates;
  • Let others know the location and accessibility of relevant research protocols or instructions for continuation of research activities;
  • Ensure you and your team have up to date contact information in MyAurion, and share key contacts with each other;
  • Start practicing backup/workflow redundancy wherever possible
  • Consider the critical nature of any equipment, plant and other infrastructure (including IT hardware/software) for research activities; plan for disruption to access and consider options to mitigate as far as possible;
  • Implement a plan to ensure you have sufficient consumables for research activities, where possible;
  • Develop a communication plan for your research activities. This could include an “emergency contact” (or contacts) for critical research activity continuation, if relevant.

What is classified as critical research?

UQ has developed a definition of critical research to help identify research activities that are critical. Please apply your professional judgement and understanding of your objectives, obligations and operations to make your final decisions.

The definition can be found in the FAQ section on the UQ Research website. 

Can I request to change my working hours, days, or work pattern?

Continuing and fixed-term professional staff can request a change to work hours, days or work pattern through my.UQ. You must discuss your request with your supervisor. Your supervisor will need to consider your request and the impact on the organisational unit's operations.

Many professional staff at UQ must work within a standard spread of hours. If you initiate a change to your work hours or days beyond the spread of hours applicable to your role under The University of Queensland Enterprise Agreement 2018-2021, your new arrangement will be considered ordinary time and paid at ordinary rates (penalty rates are not applicable).

Changing your work hours, days or work pattern may impact your leave entitlements. For more information:

Instructions to complete your request can be found here. Please ensure that if you are working from home due to COVID-19, you have registered the details in MyAurion.

Can my team members work different hours or on weekends as a result of COVID-19?

Example: My staff member wants to work early mornings or weekends from home to accommodate caring responsibilities while schools are closed/pupil free as a result of COVID-19. Can they do so?

Many professional staff at UQ must work within a standard spread of hours. That means, in order to work outside these hours, they will need to request a change to work hours, days or work pattern through my.UQ. If a staff member initiates a change to their hours or days beyond the spread of hours applicable to their role under The University of Queensland Enterprise Agreement 2018-2021, the new arrangement will be considered ordinary time and paid at ordinary rates, penalty rates are not applicable.

Academic staff and professional staff at or above HEW Level 8 have no standard spread of hours, therefore supervisors may approve these arrangements on a case by case basis.

For more information:

Remember to ensure if you and your team are working from home due to COVID-19, details need to be registered and maintained in MyAurion.

How can I support my team members when they are working from home?

Flexible work options

If you have team members trying to balance caring responsibilities and existing workloads, or they are adapting to working from home, you may choose to discuss flexible work options with them. Remember that changing work hours, days or work pattern may impact an individual’s salary and leave entitlements.

Leading a remote team

Guidance for leading a remote team is included in the COVID-19 Support Toolkit for Managers, available here.

For supervisors, it is recommended that you have at least daily short check-ins on phone or video with your direct reports and establish regular (eg daily or weekly) reporting frameworks on work in progress and completed. Supervisors need to maintain a sense of virtual presence and the best way to achieve this is to use video conferencing with video enabled or other ‘media rich’ communications. 

Make the best use of technology

UQ ITS have developed a Working Remotely pack to support supervisors with an overview of IT requirements and information for working off campus.

Remember to ensure if you and your team are working from home due to COVID-19, details need to be registered and maintained in MyAurion.

How can I access training and professional development online?

The eLearning team, library, and ITaLI are currently offering training sessions and professional development online via Zoom.

Please check the COVID-19 (coronvirus) library services and ITaLI teaching and learning support pages to get current information about available services.

Update - 23 March 2020

The Australian Government has advised that all non-essential travel within Australia be avoided, particularly interstate travel due to increased state border restrictions and requirement to isolate for 14 days.

The University now requires:

  1. Any imminent domestic travel that involves a flight and / or travel interstate be cancelled or deferred until further notice.
  2. No new domestic travel bookings be made that involve a flight or travel interstate.

All previous travel restrictions announced still apply. Do not book any domestic or international travel until further notice.

Please refer to the UQ Travel COVID-19 FAQS for more information.

I am travelling internationally for personal reasons / holiday, what do I need to know?

Please refer to the relevant country advice on Smartraveller and be aware that as of 16 March, travellers returning from any overseas destination will be required to self-isolate for 14 days.

I'm returning from international travel. What do I need to do?

Visit the Department of Home Affairs website and Queensland Health website for the latest information.

  • As of 16 March, all travellers returning from any overseas destination will be required to self-isolate for 14 days.
     
  • Non-nationals travelling from mainland China, Iran, South Korea and Italy are required to have spent 14 days outside of these countries before entering Australiia. Upon entry to Australia you will also need to self-isolate for 14 days.

What impact does the restrictions have on travel insurance?

Because the Australian government’s travel advice rating has been raised to do not travel worldwide, cover for cancellation is likely to be available for cancellation of imminent international travel arrangements if it meets certain criteria (refer to the UQ Travel website COVID-19 FAQS). All claims will be assessed by UQ’s Travel Insurer on a case by case basis according to policy terms, conditions, limitations and exclusions.


The UQ travel and insurance teams, and Campus Travel, are currently receiving a significant number of enquiries. Affected travellers with imminent travel dates will be prioritised first, so please be patient.

I’m an accommodation provider or Homestay Host – what do I need to do if a student has COVID-19 symptoms?

If a student develops symptoms, they should:

  • isolate themselves in a single room away from others and seek an urgent medical review;
  • call a doctor or hospital ahead of time and tell them they may have a coronavirus infection; and
  • when possible, isolate themselves at home while waiting for results of the assessment;

If the student has severe symptoms, such as shortness of breath call ‘000’ and request an ambulance;

Should I wear a surgical mask?

Surgical masks in the community are only helpful in preventing people who have coronavirus disease from spreading it to others. If you are well, you do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.

The ISOS coronavirus web site has specific information for travellers including recommended hygiene measures, as well as advice on wearing face masks.

I live in student accommodation. How do I know if the accommodation is safe?

UQ has been in contact with approved providers of student accommodation (on and off campus) to ensure that they have suitable precautions and protocols in place should there be any concern about the health of a resident.

If you have any questions or concerns about your approved provider please contact Student Services on +61 (07) 3365 1704 or email student.services@uq.edu.au.

I have booked accommodation and I cannot get there.

This is an agreement between you and the provider of accommodation but if you have booked through a provider listed on our website, they understand the restrictions and will work with you to identify options for you. Student Services can assist you with this (t: + 61 (07) 3365 1704 / e: student.services@uq.edu.au).

I have signed a lease but due to the travel restrictions I need to break or change my lease. What can I do?

UQ advises you to get in touch with your Landlord or Property Manager to discuss your situation with them and try to arrange a mutually convenient outcome.

I have contacted my Landlord / Property Manager but they are not willing to negotiate a break or change to the lease. What can I do?

According to the Residential Tenancies Authority (RTA) website, Landlords / Property Managers are allowed to seek reasonable compensation costs from you if you break the agreement early.

If the Landlord / Property Manager is not willing to negotiate after you have made contact, you can seek further support from the Student Services Accommodation Team. Contact the team by emailing accommodation@uq.edu.au

I don’t feel confident directly contacting the Landlord / Property Manager to cancel or change my lease.

If making direct contact with your Landlord or Property Manager is too difficult, UQ may be able to contact them on your behalf. Please contact a member of our accommodation team to request support by emailing accommodation@uq.edu.au

What compensation might I be asked to pay if I break or change my lease?

If you break the agreement early Landlords / Property Managers can request you pay costs to cover the loss of rent until the property is re-let; or until the end of the tenancy agreement; or to cover re-letting advertising costs.

UQ recommends that compensation is discussed between yourself and the Landlord / Property Manager. More information can be found from the Residential Tenancies Authority (RTA) website.

My lease states there are penalty fees if the agreement is breached.

It is important your agreement does not include conditions that require you to pay a penalty fee (or fine) if you breach the agreement. Any terms in an agreement about penalty fees are void.

For more information, you can go to the Residential Tenancies Authority (RTA) website or The Queensland State-wide Tenant Advice and Referral Service (Qstars).

I want my bond back. What can I do?

As you have a lease agreement, you have probably paid a bond. When you pay a bond, the person you pay this money to must lodge your bond with the RTA (Residential Tenancies Authority). The RTA will send you an official receipt when they receive your bond money. If you don’t receive a receipt, call the RTA to see if your bond has been lodged.

The RTA advises the quickest and easiest way to get a bond refund is for the tenant and the property manager / owner to reach agreement about how the bond is to be paid out.

If you don’t follow the terms and conditions of your tenancy agreement the Landlord or Property Manager can claim money from your bond at the end of the tenancy. If no agreement can be made and there is a dispute over the bond, either party, tenant or Landlord / Property Manager can claim the bond by lodging a FORM 4 with the RTA with only their signature on it. This is a disputed bond claim.

I am a returning student and all of my belongings are in the property.

If you have personal possessions in rental accommodation, speak with the Landlord or Property Manager and ask if they can arrange to have your belongings put into storage (there will be a cost you need to pay associated with this).

If I cancel my accommodation, will there be somewhere for me to stay when I can come to Australia?

The Accommodation team at UQ can support you with short term, last minute accommodation if you need support.

Get in touch by emailing: accommodation@uq.edu.au.

I’m really not sure what to do about my accommodation. Who can help?

The accommodation team at UQ are here to support you with your questions and provide advice. Please get in touch by emailing accommodation@uq.edu.au. Tenancy advice can also be found by visiting https://my.uq.edu.au/information-and-services/student-support/accommodation/about-accommodation/tenancy-advice.

We also suggest seeking advice from the Residential Tenancies Authority (RTA) via their website, https://www.rta.qld.gov.au who can provide tenancy information and support. Additional contact details for the RTA can be found on their website.

The Queensland State-wide Tenant Advice and Referral Service (Qstars) is a free, independent advice and referral service for all Queensland renters. Their website contains information and advice for tenants along with other channels for making contact https://qstars.org.au/.

More information and useful links

 

If you need urgent medical advice call 000.

World Health Organisation: COVID-19

UQ support


Australian Government:
COVID-19