COVID-19 (coronavirus) advice for the UQ community - STUDENTS - Support
I am worried about my family and friends in countries affected by COVID-19. Who can I talk to?
Students who are concerned for themselves or their family can access more information on my.UQ.
Students can also access support through Student Advisers or Counselling, either in person or via Skype. You can make an appointment online.
Who can I contact at UQ if I have questions?
Students can contact Student Services if they have questions. The Student Services team will continue to monitor the situation and give further advice to students who may be concerned.
- Student Services: + 61 (07) 3365 1704 or toll free (within Australia): 1800 512 391.
- Email: student.services@uq.edu.au
What if I am required to self-isolate?
If you have been advised to self-isolate, please follow all advice from Queensland Health. Some helpful information is listed on their webpage and in factsheets.
If you require medical advice or assistance, you can contact:
- Your regular doctor
- UQ Health Care
- 13HEALTH (Queensland only - 13 43 25 84)
- Australian Government Department of Health (1800 020 103)
- Dial 000 in case of emergency
If arranging a medical appointment, current health advice is to phone your health service prior to attending the clinic, explaining your symptoms and any recent travel history so that appropriate precautionary measures can be taken, particularly if you are exhibiting symptoms.
If your studies are impacted, use the Electronic Course Profile for your course to assess any upcoming assessment or attendance guidelines. Contact your tutors, course coordinator or Faculty/School to arrange for any alternate learning materials and arrangements if needed. Most lectures are available online for you to watch. If there is further impact, you require any assistance or have any other general welfare or health concerns you can access UQ Student Services support.
If you are in need of general assistance you can contact the UQ Coronavirus Contact Centre Team on 1800 512 391 or student.services@uq.edu.au.
If you are experiencing difficulty accessing basic essentials and groceries, please visit UQLife’s food and groceries page for some options available to you.
There are also many meal services still running and providing both ingredients-for and pre-made meals, as well as take-away food delivery still active.
UQ has Student Advisers that can assist you with your specific concerns, provide support and offer any support you may need. You can book an appointment through StudentHub and appointments can be conducted via phone, Zoom and Skype.
Further support and information on COVID-19 is available on the following websites:
- my.uq.edu.au/information-and-services/student-support/
- qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
- health.gov.au/health-topics/novel-coronavirus-2019-ncov
If I am an international student and fall ill with coronavirus, will I be covered by my Overseas Student Health Cover?
You will need to check with your Overseas Student Health Cover (OSHC) provider as to what is covered. If the University arranged your OSHC, your OSHC provider is Allianz.
Can I find out more about confirmed cases?
To protect the wellbeing and privacy of any staff member or student who may be being tested, or has been confirmed COVID-19 positive, the University will not release personal details of every case. However, we are very fortunate in Queensland to have a robust healthcare system that is set-up to respond to the COVID-19 situation.
The Queensland Health Public Health Unit (QPHU) undertake contact tracing and they determine the actions required by the University.
QPHU determine the risk to others based on information provided by the patient and information from UQ’s systems including rooms (capacity and location), class lists and teaching staff and contact details.
QPHU assess this information and determine who should be contacted. QPHU initiate and control contact tracing, if the University is to play a part in this or if further information is required, QPHU will advise us. It is not UQ's role to advise QPHU who has been in contact with a positive person – the medical professionals know what situations are likely to aid transmission and therefore these decisions are left to medical professionals with expertise in this area.
Any staff or student feeling unwell should contact their doctor or UQ Health Care or for health advice over the phone, call 13HEALTH (13 43 25 84 - Queensland only) or the Australian Government Department of Health (1800 020 103).