COVID-19 (coronavirus) advice for the UQ community - STUDENTS - Travel

If you have been impacted by coronavirus travel bans and have chosen to defer your studies, you can adjust your Overseas Student Health Cover (OSHC) policy dates to allow for the later completion date. If you have organised your OSHC through UQ, we will arrange an updated OSHC cover with Allianz Care Australia. Please note that Allianz Care Australia has provided us with general advice that they can postpone the start of a student’s original cover. This may provide sufficient cover for your new study duration and where it does not, you will need to contact Allianz Care Australia to arrange additional cover. When you know the date that you will arrive in Australia you should contact Allianz Care Australia to make any further adjustments needed to your policy. If you have any questions about a possible additional charge, please contact Allianz Care Australia (https://www.allianzcare.com.au/en/faqs/covid19-coronavirus-oshc.html) directly for specific advice.

Deferring your studies will not affect your visa status. If you require additional time to complete your studies (beyond your visa expiry date), you will need to:

• request an extension to your Confirmation of Enrolment, and
• apply for a new student visa.

We recommend you contact the Department of Home Affairs.

Please refer to the UQ Travel COVID-19 FAQs for information about the circumstances in which a claim is likely to be accepted by UQ's travel insurer, and how to submit an insurance claim.

If you are experiencing financial hardship, please contact our student advisers to explore options for financial assistance.

If you are required to quarantine, please fill out the Quarantine Registration form (login required) and Student Services will assess your eligibility for quarantine assistance.

All students who have registered will receive information, resources, and ongoing support from Student Services during the quarantine period to assist with the transition to UQ. More information is available on the Supporting your safe return to UQ webpage.

If you're required to complete mandatory quarantine in government arranged accommodation for a minimum of 14 days, this will be at your own expense.

Please make sure that you refer to the full information in relation to mandatory quarantine fees.

If you are an international student, you may be eligible for assistance from UQ which may include a contribution towards quarantine fees and support from our international welfare advisers and counsellors. To get current information about what to expect when you get to quarantine and how to access support while you are there, see how we can support your safe return to UQ. You will need to complete a Quarantine Registration form (login required) and we will assess your eligibility.

If you are a domestic student returning to Australia and require assistance with the costs of quarantine, you may also be entitled to financial assistance from the Queensland Government (see Quarantine in government arranged accommodation). If you are unable or unsuccessful in securing government assistance, you can submit the relevant supporting documentation as part of a Financial Hardship Application (login required) to UQ.

You will need to check with your Overseas Student Health Cover (OSHC) provider as to what is covered. If the University arranged your OSHC, your OSHC provider is Allianz Care Australia. Allianz Care Australia have confirmed that your health insurance will cover your care for recovery from COVID-19 when you are in Australia.