Overview
Background
Dr Teegan Green is lecturer in marketing at the Business School, University of Queensland.
She has previously been a postdoctoral research fellow with the Australian Institute of Business Economics (AIBE), including the AIBE Centre for Gender Equality in the Workplace.
Her background is as a service researcher and her research interests and publications span technology in healthcare including robotics, digital transformation of services, services marketing, education and trust. She has a h-index of 6, and has 252 citations (Google Scholar, May 2022). Her published work appears in several Australian Business Deans' Council (ABDC) journals including the A* Journal of Service Research (the top journal in service research), plus Journal of Service Theory and Practice, Australasian Marketing Journal, Journal of Relationship Marketing, Marketing Education Review, Studies in Higher Education, Assessment & Evaluation in Higher Education.
She gained her Doctor of Philosophy (PhD) in 2017 from The University of Queensland, St Lucia exploring how healthcare service providers perceive they can establish trust with patients via different forms of technology-mediated interaction, spanning robotics, teleconferencing and store-and-forward email for healthcare consultation, diagnostics and treatment. She also holds two Arts degrees majoring in Japanese and English, and Mandarin; as well as a Bachelor of Education (Secondary), and a Bachelor of Business Management in Marketing with First Class Honours from The University of Queensland. She was awarded the University Medal (2013) and was Valedictorian for her graduating class (2013).
Dr Green won first place in the prestigious University of Queensland Three Minute Thesis (3MT) Competition for both her honours work (2012) and her doctoral work (2015).
Dr Green's ORCID is available here: http://orcid.org/0000-0003-3981-9489
Dr Green's profile page at The University of Queensland Business School is available here: https://business.uq.edu.au/profile/893/teegan-green
Availability
- Dr Teegan Green is:
- Not available for supervision
- Media expert
Fields of research
Qualifications
- Bachelor of Arts (Japanese), The University of Queensland
- Bachelor of Education (Secondary), The University of Queensland
- Bachelor of Business Management, The University of Queensland
- Bachelor of Arts (Chinese ), The University of Queensland
- Bachelor (Honours) of Marketing, The University of Queensland
Research interests
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Service marketing, technology and the digital transformation of service
This research interest explores the application of technology as part of the digital transformation of service, within the domain of service marketing. Research in this stream includes the study of telehealth (healthcare at a distance) including use of and provider acceptance of telehealth technologies. Telehealth technologies previously studied included interviews with healthcare providers using surgical robots and robotics, store-and-forward, and video conferencing to provide care for patients in a range of settings. Further research is underway on the strategic capabilities with robots, robotics and other technologies are currently being explored as part of a research team through a postdoctoral research position with the Australian Institute of Business and Economics (AIBE). For applications in eHealth, this research stream is being expanded to include understanding the use of software and mobile applications for the digital transformation of healthcare service delivery in the Australian Primary Healthcare Sector.
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Andragogy and Teaching Innovations
This research explores critical issues in higher education related to the scholarship of teaching and learning, including student satisfaction with their course and teaching, student engagement, innovative teaching solutions, online course construction and delivery, and flipped classrooms, as well as issues of measurement and recommendations for best practice in higher education.
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Gender Equality, Confidence and Career Intention
This emerging research interest is related to postdoctoral research conducted with the Australian Institute of Business and Economics (AIBE) Centre for Gender Equality in the Workplace. This project involved analysis of qualitative data as part of a research team exploring adolescent school students' perceptions of gender equality, career intentions, confidence and leadership as related to the Hands Up for Gender Equality Report: A Major Study into Confidence and Career Intentions of Adolescent Girls and Boys (Fitzsimmons, Yates & Callan, 2018).
Works
Search Professor Teegan Green’s works on UQ eSpace
Featured
2021
Journal Article
Pitching at the Fuzzy Front-End: Authentically Assessing New Product Development
Green, Teegan and Weerawardena, Jay (2021). Pitching at the Fuzzy Front-End: Authentically Assessing New Product Development. Australasian Marketing Journal, 29 (1), 54-65. doi: 10.1177/1839334921998538
Featured
2016
Journal Article
Service provider’s experiences of service separation: the case of telehealth
Green, Teegan, Hartley, Nicole and Gillespie, Nicole (2016). Service provider’s experiences of service separation: the case of telehealth. Journal of Service Research, 19 (4), 477-494. doi: 10.1177/1094670516666674
Featured
2023
Journal Article
Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care
McColl-Kennedy, Janet R., Breidbach, Christoph F., Green, Teegan, Zaki, Mohamed, Gain, Alexandria M. and van Driel, Mieke L. (2023). Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care. Journal of Services Marketing, 37 (9), 1167-1185. doi: 10.1108/jsm-03-2023-0100
2023
Other Outputs
Digital Service Transformation: Pathways to human and economic wellbeing: White paper
Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing: White paper. Brisbane, QLD, Australia: The University of Queensland. doi: 10.14264/aed4918
2022
Journal Article
Value in primary care clinics: a service ecosystem perspective
McColl‐Kennedy, Janet R, Green, Teegan and Driel, Mieke L (2022). Value in primary care clinics: a service ecosystem perspective. Medical Journal of Australia, 216 (Supp.10), S22-S23. doi: 10.5694/mja2.51524
2017
Journal Article
So how big is big? Investigating the impact of class size on ratings in student evaluation
Gannaway, Deanne, Green, Teegan and Mertova, Patricie (2017). So how big is big? Investigating the impact of class size on ratings in student evaluation. Assessment and Evaluation in Higher Education, 43 (2), 175-184. doi: 10.1080/02602938.2017.1317327
2017
Other Outputs
Trust Me, I’m a Doctor: Understanding Clinician’s Experiences of Service Separation and Trust Formation in Telehealth
Green, Teegan (2017). Trust Me, I’m a Doctor: Understanding Clinician’s Experiences of Service Separation and Trust Formation in Telehealth. PhD Thesis, UQ Business School, The University of Queensland. doi: 10.14264/uql.2017.492
2017
Journal Article
Consumer construal of separation in virtual services
Hartley, Nicole and Green, Teegan (2017). Consumer construal of separation in virtual services. Journal of Service Theory and Practice, 27 (2), 358-383. doi: 10.1108/JSTP-05-2015-0118
2015
Journal Article
Flipped classrooms: an agenda for innovative marketing education in the digital era
Green, Teegan Courtney Clare (2015). Flipped classrooms: an agenda for innovative marketing education in the digital era. Marketing Education Review, 25 (3), 179-191. doi: 10.1080/10528008.2015.1044851
2015
Journal Article
A methodological review of structural equation modelling in higher education research
Green, Teegan (2015). A methodological review of structural equation modelling in higher education research. Studies in Higher Education, 41 (12), 2125-2155. doi: 10.1080/03075079.2015.1021670
2015
Journal Article
Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value
Green, Teegan Courtney Clare and Hartley, Nicole (2015). Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value. Journal of Relationship Marketing, 14 (4), 301-320. doi: 10.1080/15332667.2015.1095008
2012
Other Outputs
Good firm gone bad: putting a price on the financial costs of human emotion and behaviour during service failure and recovery via customer lifetime value
Green, Teegan (2012). Good firm gone bad: putting a price on the financial costs of human emotion and behaviour during service failure and recovery via customer lifetime value. Honours Thesis, UQ Business School, The University of Queensland.
2012
Conference Publication
Exploring the relationship between class size and student ratings
Green, T., Klug, D. and Edwards, J. (2012). Exploring the relationship between class size and student ratings. Australasian Higher Education Evaluation Forum (AHEEF) 2012, Rockhampton, Qld, Australia, 8-10 October 2012.
Media
Enquiries
Contact Dr Teegan Green directly for media enquiries about:
- digital transformation of service
- telehealth
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