If your complaint does not fall within any of the categories on Complaints Management:

  • for minor expressions of dissatisfaction, please telephone the relevant manager;
  • for other matters, lodge a complaint with the The Chief Operating Officer by writing to:

    The Chief Operating Officer
    The University of Queensland
    Brisbane Qld 4072

    Your complaint will be acknowledged within 28 days of receipt. Once received, The Chief Operating Officer may investigate your complaint personally, or may refer your complaint to another officer of the University. You will be notified if your complaint is referred to another person for action.

A person applying for a review of a finalised complaint should write to The Chief Operating Officer who will refer the application to the appropriate review authority.

Keywords: complaint ; complaints ; grievance ; grievances