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Ivano is a researcher, consultant, author, and speaker whose work focuses on the managerial and business implications of Cybersecurity.

He is the General Manager of AUSCERT, a not-for-profit organisation affiliated with UQ that delivers cybersecurity services to public and private sector organisations across Australia and New Zealand.

Ivano is also a Senior Lecturer in Cybersecurity Management with the UQ Business School and a member of UQ Cyber.

Ivano helps business leaders and executives make evidence-based decisions in cybersecurity. With a professional background in risk and security management, Ivano’s work bridges the gap between technical cybersecurity and its repercussions across organisations. He has advised ministers, policy-makers, board members, and senior executives on strategies, governance structures, policies, and training programs for effective cybersecurity management. Ivano is also an experienced facilitator in the fields of Design Thinking and Design-Led innovation, having run since 2015 more than 50 design-led workshops and longer projects for public and private sector organisations.

Prior to AUSCERT and UQ, Ivano worked as a Research Fellow with the Adam Smith Business School (University of Glasgow) and a Postdoctoral Fellow with the PwC Chair in Digital Economy (QUT). In this role, he worked with public and private sector organisations in projects aimed at facilitate their transition into the Digital Age. Ivano obtained his PhD from QUT in 2016, with a thesis on safety and security management in Australian airports. His academic career includes stints with Bocconi University and SDA Bocconi School of Management (Milan), where he worked as a faculty member and consultant for three years.

He also worked as a Deputy Venue Security Manager at the XX Winter Olympic Games - Turin 2006 and as a Police Officer for the Italian Ministry of Interior.

He has a double MSc in Management of Public Administrations and International Institutions (Bocconi University, Milan) and International Security (Sciences Po, Paris).

A father of one and an eager snowboarder, Ivano loves soccer, American football, and writing novels and poems.

Dr Charlotte Kessler is a transdisciplinary Design Researcher and Lecturer in Design. She sees design as a powerful change-making tool relevant to addressing complex issues, and applicable across a variety of contexts.

Charlotte holds a Bachelor & Master in Product & Service Design (ENSAAMA & Ecole Boulle, France), a Master in Design Futures (Griffith University), and a PHD (Queensland University of Technology) completed in 2022. Her thesis, Developing curricula that equip designers with capabilities to enact sustainable futures: A matter of ethos, draws from the voices of academics and graduate designers from four sustainability-focused design programs internationally to propose theoretical guidelines supporting design educators to develop, enable and sustain design programs that are responsive to a rapidly changing world, in turn equipping design graduates with relevant capabilities to create change towards sustainable futures.

Charlotte has worked on a range of sustainability-focused design and design research projects internationally. Her research is situated at the nexus between design, education, and sustainability. She believes that design education has an important role to play in situating design as key, change-making practice, in the context of sustainability transitions. She is interested in research that informs academics as they develop and implement sustainability-centred curricula and pedagogies, and that supports sustainability transitions in design practice. Charlotte has recently become involved in a research project on climate literacy in architecture in partnership with the Australian Institute of Architects, and the Association of Architecture Schools of Australasia.

Charlotte is currently working as Lecturer in Design in the School of Architecture, Design, and Planning at The University of Queensland. Previously, she was the Program Convenor for Design and Educational Design Lead at Griffith College, where she coordinated the accreditation and curriculum development processes for the new design program. Charlotte has developed and coordinated sustainability-focused higher education courses in the design field across multiple universities. She has taught in award winning courses including Impact Lab 3 Studio - Planet (QUT) awarded Vice Chancellor Award for Excellence and Wharton - QS (London) Re-Imagine Education Award for Design for Transformative learning through transdisciplinary collaborations, along with the Spatial History Unit awarded QUT Faculty of Creative Industries Teaching Award for Teaching Innovation and Excellence. She is a Senior Fellow of the Higher Education Academy (SFHEA). She specialises in developing sustainability-centred Higher Education curricula and professional development resources for academic staff.

Dr Mehrnoosh Mirzaei is an interdisciplinary designer, design researcher, and educator. She is an Associate Lecturer in Design at the School of Architecture, Design and Planning. She obtained her Bachelor's and Master’s in Industrial Design (University of Tehran), focusing on Product Design. She completed her PhD at The Queensland University of Technology in 2023. The core of her PhD thesis revolves around the exciting potential of experiential learning and embodiment. Her research delves into the realm of disaster risk reduction education for children, exploring the efficacy of employing experiential learning and embodiment concepts within design-driven education. Through the framework of Research-through-Design, she embarked on a journey that involved collaboration with children as informants. The outcome of her research is a well-defined three-step model for devising initiatives that are both child-friendly and accessible to non-designers and practitioners.

Her research is transdisciplinary, exploring complex topics, developing innovative solutions, and outlining strategies for preferable futures. Mehrnoosh's extensive design background enables her to apply design-led approaches to investigate multifaced complex issues across healthcare and resiliency and risk perception domains with a focus on enhancing learning experiences. Her research interests lie in health and well-being, resiliency making, and Research through Design. Beyond her academic pursuits, Mehrnoosh has practical experience as a designer, boasting a noteworthy portfolio that includes collaborations with industries spanning the automotive, home, and toy sectors. She secured the Bronze A' Design Award in 2017 for her work "Escher". Her expertise extends to partnerships with government organisations, where she devises design-driven Risk Awareness programs tailored for children in Southeast Queensland. Additionally, she actively collaborated with hospitals and health services across Queensland, employing co-design to facilitate collaboration and incorporate the voices of healthcare practitioners in identifying the current system flow of the inter-hospital transfer system. Mehrnoosh applies these skills in the teaching area of interdisciplinary Design practice.

Dr Karla Straker is an educator, researcher, and above all a designer. Being an alumnus of The Queensland University of Technology, having completed a Bachelor of Design (with honours) in Industrial Design in 2011, and PhD in 2016. She has expert knowledge in the area of design innovation, most notably through the recent publication of the books Design Innovation and Integration (2021), Design Innovation for Health and Medicine (2020) and Affected: Emotionally engaging customers in the digital age (2018). She has a strong track record of high-quality research outputs, with over 30 journal articles published in a variety of design, business, and technology journals.

Her research is in the field of Design Innovation, which is the application and adoption of design innovation methods into industry-led research projects. Her specific focus and contribution to the field is the continuing application and investigation of design methods in driving innovative digital solutions. Her publications appear in a range of disciplines including design, business, management, and medicine journals, disseminating the value of design to a variety of readers. Most notably in the Journal of Cleaner Production, Energy Policy, California Management Review, ASAIO Journal, and Journal of Cardiovascular Nursing.

She is currently a Senior Research Fellow at The University of Queensland. Her previous position involved being a lecturer and program director of the Design Major at the University of Sydney. During her time as Program Director, she led the growth of the program from 59 students in 2018 to 139 students in 2020. The units on offer also increased to 12, including subject areas which were directed by student interests, including ‘Design for Social Impact’. These units were offered to students from 17 different degrees to combine their expertise and work collectively on a range of projects. She has developed and implemented new curriculum across 4 units of study which has been directly related to her research, seeing the scholarly development of all teaching resources. The complexity of these units is designing teaching resources and project which enable the diverse group of students to all learn and benefit.

She has a Graduate Certificate in Educational Studies (Higher Education) and has taught in undergraduate and postgraduate programs at the University of Sydney and Queensland University of Technology. Being nominated for the VC Award for ECR Outstanding Teaching (USYD, 2020) and won the Most Inspiring and Influential Teaching Practice award (QUT, 2011).

Karla was an Early Career Research Ambassador for the Sydney Nano Institute (2019-2021) working with the Deputy Director of Member Engagement. In this role she engaged with researchers at all academic levels, across disciplines and faculties to develop programmes and initiatives for ECRs across the university. She successfully developed and facilitated an ECR workshop with participants, which resulted in two projects being funded by the Nano Institute.

She became the Deputy Co-director of the Design Innovation Research Group in August 2020 and worked in a multi-disciplinary team in the Sydney Nano Institute to develop a low-cost method to capture enough water from the atmosphere to alleviate the effect of drought.

Securing over $1M in competitive grant and industry funding, Karla has been a Chief Investigator on three industry-supported projects. She currently supervises 2 Ph.D. students and has completed 1 Ph.D. and 6 honours students across the fields of design for health and medicine, science and business innovation. Her students have won awards including an Australian Good Design Award (2021), Sydney Nano Institute Publication Award (2019), the Nosé International Fellowship Award (2019), and the Top 5 Abstract at the ASAIO Conference (San Francisco USA, 2019).

Design of digital channel engagements

Dr Straker’s PhD thesis investigated the design of digital channel engagements, to understand how strong relationships with people can be built and sustained through a deeper understanding of customer emotions. Through her candidature she was trained by Professor Michael Rosemann, an internationally renowned Information Systems researcher, and Professor Wrigley, a leader in the field of Design Innovation. Her thesis was nominated for the Best Thesis Award (QUT) and was in the Top 40 of the International ISPIM Innovation Management Dissertation Award. This work also led to a book co-authored with Professor Wigley, titled Affected: Emotionally engaging customers in the digital age published in 2018 by Wiley Publishers. The purpose of this book was to consolidate and translate research findings into practical knowledge for companies to build deep and long-lasting relationships with customers in the digital age through design. It is distributed worldwide and sold more than 5,000 copies in the first 5 months through the Australian bookseller Dymocks. It also received industry reviews from Google, Sales Force, PwC, Accenture and the Boston Consulting Group. The front cover image is also an original artwork by internationally known artist CJ Hendry.

Since her PhD research, her work has continued exploring the design of digital channel engagements, in the medical, defence and retail industry.

Dr Cara Wrigley is currently Professor of Design within the Faculty of Engineering, Architecture and Information Technology at The University of Queensland. Prior to this appointment she was the Jericho Chair of Design Innovation at The University of Sydney, leading an interdisciplinary research group sponsored by the Royal Australian Air Force. This multi-million-dollar engagement brought together the Australian Defence Force and world-leading researchers to investigate the role that design plays in the creation of disruptive technologies for military capability.

During her time at the University of Sydney Professor Wrigley established the Defence by Design Group, where she ran applied research projects in the military domain. This collaboration contributed to the theoretical development of ‘military design thinking’ that has been taught and applied widely throughout the Australian Defence Force. In 2018, she also established and directed the Design Innovation Research Group, leading a research team that focused on design-led exploratory research, conducting applied and theoretical research into people, emotions, strategy and business.

Professor Wrigley holds extensive experience in curriculum development and delivery, during her time at the University of Sydney she developed and delivered a Massive Open Online Course (MOOC) on Design Innovation (2018), rolled out a university wide Design Major (2018) and launched the Master of Design Innovation and Strategic Design (2019) program. This new degree has been reported on in the Book ‘Design Thinking Pedagogy: Facilitating Innovation and Impact in Tertiary Education’ by Routledge published in 2022.

Professor Wrigley has secured over $60M in competitive industry and government grants and is currently Chief Investigator on ARC Discovery and Linkage projects as well as a Medical Research Future Fund. Her research projects have received funding from industry partners such as the Brisbane Airport Corporation, Suncorp Insurance Australia, TAFE NSW, WaterCo Ltd, Bank of Queensland, BiVACOR and the Royal Australian Airforce. She is a reviewer for the Australian Research Council (ARC) and provides advice to organisations and their executives from diverse industries. For this work she has received Australian Good Design Awards.

Professor Wrigley has published extensively on the application and adoption of design disseminated through seven (7) books. Including the Research Handbook on Design Thinking (2023), Design Innovation and Integration (2021), Design Innovation for Health and Medicine (2020) and Affected: Emotionally Engaging Customers in the Digital Age (2018). She has more than 100 refereed research papers in outlets such Design Issues, Journal of Cleaner Production, Energy Policy, California Management Review, ASAIO Journal, and Journal of Cardiovascular Nursing. She is currently the Editor-in-Chief of the leading design research journal Design Studies published by Elsevier.

Professor Wrigley has delivered invited keynotes at prestigious global academic conferences in the medical field including the European Mechanical Circulatory Support Summit (EUMS) Conference (2019, Vienna), the American Society of Artificial Internal Organs (ASAIO) 65th Annual Conference (San Francisco (2019) and the Asia-Pacific Extracorporeal Life Support Organisation (APELSO) Conference (2018). Furthermore, she is a regular invited speaker at the Australian Defence College and the Australian Defence Force Academy in Canberra for her work in Defence.

She is passionate about providing positive student and supervisor experiences and has presented at a number of universities on the topic of academic development and PhD supervision. She has advised a number of colleagues and high degree students on how to develop efficient and successful ways of collaboration, building professional networks and working with industry partners.