Find an expert

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA, Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Multi-award winner Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, Department of Engineering, University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) from 2022 for her distinguished contribution to social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". Fellows — ANZMAC. Given her expertise in Service Innovation, Professor McColl-Kennedy is an appointed Ambassador for the International Society of Service Innovation Professionals (ISSIP) https://www.linkedin.com/company/international-society-of-service-innovation-professionals-issip-/posts/?feedView=all

In 2024 Professor McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their programs of research. https://www.arc.gov.au/about-arc The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

In 2025 she was awarded the Christopher Lovelock Career Contributions to the Services Discipline Award. This highly prestigious award is presented annually by AMA SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Contributions to the services discipline should be significant, frequent, and include recent contributions. 2025 Christopher Lovelock Award Winner – SERVSIG

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 240 publications (98 international refereed journal articles, 22 book chapters/books, 27 industry articles, white papers and reports, 14 workbooks and 81 international refereed conference papers/abstracts), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, the role of digital technology, AI, customer insights and choice preferences. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $93.7 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 64 (Google scholar) 46 (Scopus) and over 23,387 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director, UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019, the Founding Co-Lead of the Service Innovation Alliance Research Hub from 2018-2025 and appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, University of New South Wales, Sydney, and University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Dr Suzanne McDonald is a Research Fellow at the General Practice Clinical Unit within the Greater Brisbane Clinical School at The University of Queensland. Her research focuses on the development and application of digital N-of-1 trials in medicine, working across multiple clinical and research specialties. Her work spans chronic and complex conditions, including neurological conditions (e.g. multiple sclerosis, Parkinson’s disease), post-viral conditions (e.g. long COVID), and metabolic and rare genetic disorders (e.g. phenylketonuria, Kleefstra syndrome).

Dr McDonald also contributes to the RELEASE (Redressing long-term antidepressant use) research program, focusing on health outcomes associated with long-term (>12 months) antidepressant use and the application of N-of-1 longitudinal approaches to understand antidepressant withdrawal symptoms during tapering.

Dr McDonald chairs the International Network for N-of-1 Trials and Single-Case Designs (www.nof1sced.org), a global network of over 800 academics, researchers and clinicians interested in N-of-1 trials and other single-case designs across 49 countries.

Dr McDonald regularly supervises medical students. Medical students at the University of Queensland who are interested in N-of-1 trials and Bayesian statistical approaches are encouraged to contact her to discuss potential opportunities.

Associate Professor Matthew McGrail is the Head of Regional Training Hubs research at UQ’s Rural Clinical School. Joining UQ in Nov 2017, he is based at the Rockhampton Clinical Unit, and he is chair of the research and evaluation working group of UQ’s Regional Medical Pathway as well as chair of UQ RCS’s medical graduate cohort longitudinal tracking study (UQ MediCoS). He is widely known for co-developing Australia's Modified Monash Model rurality classification, applied to most health research and policies.

Matthew has a particular interest in the ongoing concerns with medical workforce distribution, connecting that through his research and evaluation to health policies, training pathways and healthcare systems. To date he has been a chief investigator on two separate Centres of Research Excellence, one on medical workforce dynamics and the other on rural and remote primary health care access. He has also co-researched with various GP training organisations, specialty colleges, rural workforce agencies, as well as state and commonwealth health departments

Matthew has worked in the university sector for over 25 years, working mostly as a researcher in rural health. He was originally trained as a statistician, expanding his skills across GIS and software development, completing his PhD in 2008. He has been lead biostatistician on 3 large NHMRC-funded RCTs that are published in the world-leading general medical journal, the Lancet. Matthew’s research is mostly centred on improved access to health care for rural populations, mainly focused in the medical sector. He has a unique blend of ‘generalist’ research skills and experience across the disciplines of statistics, geography, rural health, econometrics, public health and clinical research.

Associate Professor Treasure McGuire graduated with a Bachelor of Pharmacy and a Bachelor of Science (Pharmacology) from the University of Queensland UQ). She also completed a Postgraduate Diploma in Clinical Pharmacy and Graduate Certificate in Higher Education at UQ. In 2005, she completed her PhD in the School of Population Health, UQ, entitled Consumer medicines call centres: a medication liaison model of pharmaceutical care.

She held a conjoint appointment between the School of Pharmacy, UQ and Mater Pharmacy, Mater Health, South East Queensland between 1996 and December 2022. She was appointed as a Senior Lecturer in 2006, Associate Professor, Clinical in 2021 and since 2023 Honorary Associate Professor. Treasure also holds a conjoint appointment between Mater and the Faculty of Health Sciences and Medicine, Bond University as Associate Professor of Pharmacology. In her clinical role at Mater, she is Assistant Director of Pharmacy (Practice and Development). At UQ, she coordinated a graduate clinical pharmacy course within the Master of Clinical Pharmacy program for over a decade. In 2016, this program received a UQ Faculty of Health and Behavioural Sciences Team Award for Programs that Enhance Learning and in 2017 a citation in the University of Queensland Award for Excellence in Teaching and Learning.

Treasure’s research is translational, focusing on patient centred-care and quality use of medicines in the domains of medicines information, evidence-based practice, medication safety, reproductive health, complementary medicines, communicable diseases and interprofessional education. She is a Emeritus Fellow of the Australasian College of Pharmacy, Fellow of the Pharmaceutical Society of Australia and Foundation Fellow, Australian and New Zealand College of Advanced Pharmacy. In recognition of her services to medicines information, she received the Lilly International Fellowship in Hospital Pharmacy and the Bowl of Hygeia of the Pharmaceutical Society of Australia. In 2015, she was the recipient of the Sr Eileen Pollard Medal (Mater Research-UQ) for excellence in incorporating research into clinical care provision.

Dr Katelyn Melvin is a Lecturer and Researcher in Speech Pathology in the School of Health and Rehabilitation Sciences at The University of Queensland. Katelyn's qualitative and mixed-methods research focuses on collaborating with families, professionals, and communities to drive meaningful, long-term improvements in developmental outcomes for children and families. Her clinical experience as a speech pathologist working alongside families navigating social and economic disadvantage and families with diverse cultural and linguistic backgrounds has deeply shaped her approach to research and practice. Katelyn is committed to equity in the early years, ensuring that all children and families have access to the support they need to thrive.

Her research themes include:

1. Health promotion and prevention in the early years. Designing and implementing proactive, community- and population-level approaches to supporting children's development, with a particular focus on communication.
2. Advancing best-practice family-centred care through collaboration with families. Supporting collaborative working with families in pre-professional training through to professional practice in complex early years settings.
3. Co-design for health service innovation. Equipping clinicians and services to bring stakeholder voices together to solve real-world problems and improve service delivery.

Dr Morley is an epidemiologist by background who works in health policy and health services research. Her broad areas of research interest are the intersections between healthcare provision and non-health sectors (e.g. the criminal justice system, transport infrastructure), particularly in relation to mental health and substance use. She is also interested in the evaluation of complex interventions using mixed-methods approaches involving administrative data.

Prior to joining UQ, Dr Morley was a Senior Research Leader and Deputy Director of the Health and Wellbeing Research Group at RAND Europe, a not-for-profit policy research organisation based in the UK. In this role she led two major research projects investigating government policy: an evaluation of the UK government investment in drug and alcohol treatment and recovery systems (NIHR205228), and an assessment of the mental health impact of a major high-speed rail infrastructure project on surrounding communities (NIHR132761). She is a co-investigator for the Birmingham, RAND and Cambridge Rapid Evaluation Centre, one of five UK rapid evaluation centres funded by the National Institute for Health and Care Research (NIHR156533). She has also conducted research for the European Commission, the European Centre for Disease Prevention and Control and the UK Department for Health and Social Care.

Before working at RAND Europe, Dr Morley was a Senior Lecturer at the King's College London Institute for Psychiatry, Psychology and Neuroscience (IOPPN), based at the National Addiction Centre. While at the IOPPN, she led research focused on using electronic health records to understand the unmet physical and mental health needs of people who use alcohol and other drugs and taught research methods and statistics on MSc programmes. Before this she held positions at University College London, the Wellcome Sanger Institute and the University of Melbourne.

Dr Huy Nguyen is a biostatistician and epidemiologist whose 25+ year career has spanned clinical medicine and advanced quantitative research across Vietnam, Japan, the United Kingdom, the United States and Australia. He trained as a medical doctor at Thai Nguyen and Hanoi Medical University, before completing postgraduate qualifications in statistics, research methods and public health at Flinders University and a PhD in Statistical Modelling and Epidemiology at Queensland University of Technology, for which he received the Outstanding PhD Thesis Award. He has held academic and biostatistics roles at Hanoi Medical University, St Luke's International University, the University of Adelaide, Griffith University, and Federation University Australia, and currently serves as Senior Research Fellow (Biostatistics) at the Poche Centre for Indigenous Health, University of Queensland, with honorary and adjunct appointments at Federation University, St Luke's, UMass Chan Medical School, and Mekong University.

Huy's research focuses on the design and statistical analysis of clinical trials and large observational studies, with particular expertise in causal inference, longitudinal and survival modelling, and Frequentist and Bayesian methods applied to chronic and infectious disease epidemiology. He has served as statistician or statistical/technical advisor on seven clinical trials (six ANZCTR-registered) – most recently as Technical/Statistical Advisor on the Wellcome Trust-funded E-Dengue cluster-randomised trial to reduce dengue incidence in Vietnam's Mekong Delta – and has contributed statistical expertise to over 30 funded research projects supported by the NHMRC, NIH, CDC, and Wellcome Trust, including NIH/Fogarty-funded non-communicable disease research and training in partnership with UMass Chan Medical School.

He has published nearly 100 peer-reviewed articles in international journals – including The Lancet, eClinicalMedicine, The Lancet Regional Health – Western Pacific, PLOS Medicine, and Cardiovascular Research.

Huy has supervised 1 postdoctoral fellow, 6 PhD candidates (2 completed, 4 in progress), 25 Master's students, and 17 Honours/Bachelor students.

Susan Nunan is a Clinical Academic and Course Coordinator for the Master of Nursing Studies (Pre-Registration) Program in the School of Nursing, Midwifery and Social Work (NMSW), and joined the School in 2010. Susan is currently the Course Coordinator for NURS7124 Clinical Practice 1 and NURS7125 Older Adults' Health (Semester One) and NURS7130 Professional Practice and NURS7131 Clinical Practice 4 (Semester Two).

Susan has extensive clinical nursing experience in General Medical, Coronary Care and Surgical Units in major hospitals in Brisbane and Sydney, as well as in QLD and NSW rural hospitals where she has also facilitated undergraduate nursing students. In addition, her clinical experience includes; Community Nursing, Gerontological Nursing and Dementia Care in both city and rural settings in QLD and NSW. Susan is a Registered Nurse Division 1 with the Nursing and Midwifery Board of Australia, and is a member of the Australian College of Nursing and the Australian Association of Gerontology. Susan has a PhD in Nursing, a Masters of Health Professional Education (Nursing major), a Graduate Certificate in Clinical Practice (Wound Management), a Bachelor of Arts, Research Master of Arts, and has undertaken post-graduate course studies in Mental Health topics.

Susan’s current research interests include falls risk assessment and management, and she has recently completed her PhD within the UQ, School of NMSW, with thesis entitled:Evaluating the validity, reliability and feasibility of a falls risk assessment tool recommended for use in Australian residential aged care facilities. A mixed methods study.

Other areas of research interest for Susan are in Healthy Ageing, Dementia Care and Older Adults' Health.

Dr Stina Oftedal is an accredited practicing dietitian and postdoctoral research fellow at the Queensland Cerebral Palsy Rehabilitation Research Centre (QCPRRC). Stina completed her undergraduate degree at Queensland University of Technology in 2010, and completed her PhD at the University of Queensland in 2016. Stina's PhD explored the association of modifiable health behaviours (diet and physical activity) on growth and body composition in preschool-aged children with cerebral palsy, and this continues to be the focus of her postdoctoral work. She also has an interest in infant feeding and diet quality.

Hannah is an Advanced Accredited Practising Dietitian (AdvAPD) who holds positions as a Senior Dietitian at The Surgical, Treatment and Rehabilitation Service, Knowledge Translation Workforce Development Officer for Metro North Hospital and Health Service, and Honorary Research Fellow within the University of Queensland, Centre for Health Services Research.

Hannah completed her PhD at the University of Queensland in 2024. Her PhD focused on person-centred care and interprofessional practice in nutrition and food services in rehabilitation, and has been internationally recognised. Hannah published four first-author peer-reviewed articles from her PhD research and has been invited to present her work at national conferences. Hannah has also secured competitive research funding to advance her clinical research program and translate her findings into practice across Queensland hospitals and health services, establishing herself as a promising early-career clinician-researcher. This has been reflected in recent awards, including the Practice-based Evidence in Nutrition Prize from Dietitians Australia (2024).

Hannah’s clinical research program aims to improve nutrition care in rehabilitation populations by harnessing technology, data-driven decision-making, and consumer engagement. Recent projects within this program include co-designing and implementing innovative nutrition education videos: https://metronorth.health.qld.gov.au/news/nutrition-information-for-patients, co-developing quality indicators for rehabilitation nutrition and food services with consumers and multidisciplinary staff, and using body composition measures to inform precision nutrition care.

As a Knowledge Translation Workforce Development Officer and clinically embedded researcher, Hannah is committed to bridging the gap between contemporary research and clinical practice. Hannah leads the Metro North arm of the Allied Health Translating Research into Practice (AH-TRIP) initiative: https://www.health.qld.gov.au/clinical-practice/database-tools/translating-research-into-practice-trip/translating-research-into-practice, which aims to increase knowledge translation capacity among health professionals. Her involvement in various projects reflects this commitment to both knowledge translation and innovation, including contributing to the development and implementation of a new high-value Malnutrition Model of Care and supporting the implementation of interprofessional mealtime enhancement strategies into routine practice.

Dr Anton Pak is a Senior Research Fellow in the Centre for the Business and Economics of Health, The University of Queensland. Anton is an applied economist by training and his research interests focus on the behaviour of patients and their choices, utilisation of emergency department services, waiting time modelling, and the economics of digital health. Anton examines empirical questions by utilising health economics theory and concepts and by analysing large panel and cross-sectional datasets (including linked data) using classical econometrics techniques, as well as machine learning methods.

Anton is currently co-leading an Emergency Medicine Foundation funded project “ED waiting time predictions in real-time: development of data acquisition system and performance evaluation of advanced statistical models.”, which is being undertaken in partnership with Princess Alexandra Hospital. Anton has worked extensively on interdisciplinary research with statisticians, mathematical modellers, clinicians, epidemiologists, and public health experts.

Prior to joining the Centre, Anton worked as a Research Fellow in Applied Economics and Data Scientist at James Cook University. His previous experience also includes working as a management consultant and university lecturer.

Anton has a PhD (Economics) from The University of Queensland.

Dr Chris Papic is a Research Fellow in musculoskeletal injury at the RECOVER Injury Research Centre (University of Queensland) and a Clinical Exercise Physiologist (ESSA) with 10 years of experience in rehabilitation hospital settings. Chris co-leads the 'Knowledge translation, education and implementation' theme for the Centre for Innovation in Pain and Health Research (CIPHeR); CIPHeR unites groups of pain researchers across The University of Queensland to work collaboratively toward the single end of cracking the code on pain. Chris is an Early Career Network Collaboration Committee member for the International Association for the Study of Pain.

Chris' research and clinical passion is to optimise care for people with pain after traumatic injury. His research focusses on translation and implementation science projects including: development and implementation of Australian whiplash clinical guidelines with health professionals and insurers; upskilling physiotherapists in delivering integrated psychological and physical care for people after road traffic injury (https://cre-rfrti.centre.uq.edu.au/clinical-trials/picot-clinical-trial); adapting an integrated intervention for stress and pain management from primary care settings to hospital orthopaedic wards; development and evaluation of a simple text message intervention to support recovery after whiplash injury.

Zoe is a Honorary Research Fellow with the School of Human Movement and Nutrition Sciences. She also currently holds an appointment as a Senior Research Officer with the Mental Health Evaluation Research Stream at Queensland Centre for Mental Health Research (QCMHR), where she leads and manages large-scale evaluation projects that seek to enhance mental health services within Queensland. During her time at QCMHR, she has worked on several state-wide evaluations for Queensland Health - including of their Crisis Support Spaces, Adolescent Day Program and Youth and Adult Step-Up-Step-Down Programs.

Zoe's research work largely focuses on the development, implementation and evaluation of interventions that seek to promote positive health behaviours and which improve social and mental health outcomes. Previously, she developed and trialled a behavioural support program (Active Choices) for the Department of Veterans Affairs, with the aim of increasing self-managed physical activity and social connectedness in Australian Defence Force veterans. Zoe has also designed and evaluated a brief motivational intervention for cannabis users (iAx), which is now in routine use at the Princess Alexandra Hospital.

In addition to her work as a researcher, Zoe has held roles in health consulting where she assisted State and Federal Government agencies, PHNs and peak bodies to design, implement and review health services, programs and policies.

Zoe's educational background in psychology, having completed a Bachelor of Psychological Science (2013) and Doctor of Philosophy (2020) in this discipline.

Jason D. Pole is the Deputy Director of the Queensland Digital Health Centre (QDHeC) and a Professor in the Medical School within the Faculty of Health, Medicine and Behavioural Sciences. Jason provides research leadership for QDHeC and manages his own research program that utilises clinical and surveillance data linked with real-world administrative data to answer health questions in several areas.

Jason has a background in epidemiology, health services research and digital health with an emphasis in the use of real-world data and complex survey instruments.

Currently, Jason has research interests in the areas of digital health applications to improve system performance including patient safety, health care utilization among childhood cancer survivors, the effects of childhood cancer treatment specifically on the development of second cancers and education achievement and has interests in the financial impact of a childhood cancer diagnosis on the family and the long-term financial health of the survivor. More recently, Jason has developed an interest in adolescent and young adult oncology (AYA) survivors and the specific long-term needs of this unique cancer population.

Jason maintains appointments as an Associate Professor in the Dalla Lana School of Public Health, University of Toronto and an Adjunct Scientist with the Hospital for Sick Children Research Institute and an Adjunct Senior Scientist with ICES, Toronto.

Dr Javad Pool is a researcher focusing on the use of AI and the sustainable implementation of emerging technologies. He completed his PhD in Information Systems at The University of Queensland, where his thesis received the ACPHIS PhD Medal for the best PhD thesis in Information Systems in Australia. He has conducted research in Digital Health, Responsible AI, and Information Systems, with a particular focus on trust in AI, data privacy, and the socio-technical aspects of Information Systems. His work aims to develop a better understanding of responsible and effective use of Information Systems, particularly in organisational contexts.

Sarah is an occupational therapist with over 20 years clinical experience delivering specialised brain injury and complex neurological intervention across the continuum of care in Australia and the UK. Sarah is passionate about conducting research which enables improved rehabilitation outcomes and quality of life for people with brain injury. Her PhD, completed in 2018, investigated client-centred goal setting in the rehabilitation of community dwelling clients with acquired brain injury. The PhD provides insight into how clinicians may implement the client-centred goal setting process in practice to ensure that the meaningful and personally relevant goals of people with brain injury can be formulated, despite known barriers such as memory and self-awareness impairment.

Sarah is a Post-doctoral Research Fellow in Brain Injury Rehabilitation, Surgical Treatment and Rehabilitation Service (STARS) Education and Research Alliance, the University of Queensland. She also works in her private practice, to provide specialised brain injury rehabilitation services in Queensland, Australia.

Dr Melinda Protani is an epidemiologist with over 15 years experience in research and tertiary education. She is the current Program Director for the Master of Epidemiology at UQ. Her research is focussed on cancer aetiology, survivorship and patterns of care, with a particular interest in inequity in access to health services and the receipt of optimal cancer care. Dr Protani has experience in a number of methods including medical record audits, surveys of the general population, patient groups and clinicians, and data linkage using registry and administrative datasets.

Gillian Ray-Barruel, RN PhD, is a Senior Research Fellow with UQ School of Nursing, Midwifery and Social Work and the Herston Infectious Diseases Institute (HeIDI), and she is Director of Education with the Alliance for Vascular Access Teaching and Research (AVATAR) and Associate Editor for the journal Infection, Disease & Health.

Formerly a critical care nurse and research coordinator, Gillian has over 15 years of vascular access research experience, with an emphasis on device assessment and clinical decision making to improve patient outcomes. After identifying a gap between evidence-based guidelines and clinical practice, she created the I-DECIDED® device assessment and decision tool, which has been included in several textbooks and disseminated in multiple languages and is in use in many hospitals worldwide.