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Dr. Edmund W. Kanmiki is a public health researcher with expertise spanning population health, epidemiology and health economics. He is passionate about achieving health equity, particularly for vulnerable populations. Dr. Kanmiki’s research focuses on social determinants of health, reproductive, maternal, and child health (RMCH), community-based healthcare interventions, healthcare financing, Indigenous health, non-communicable diseases and related areas. He holds a bachelor’s degree in mathematics with economics, a master’s degree and PhD in public health. Edmund’s doctoral thesis at the University of Queensland aimed at improving equity in maternal and child health in rural communities using community-based primary healthcare strategies.

At UQ Poche Centre, Edmund is a member of the Implementing Life Course Interventions research team led by NHMRC Leadership Fellow, Mamun Abdullah. He is a co-investigator of the ARC Centre of Excellence for children and families over the Life Course project titled “Preventing and managing diabetes among Indigenous women and youth”. He is also a research coordinator for the “Exposure to Trihalomethanes in Pregnancy and Birth Outcomes in Queensland Study”.

Prior to joining the University of Queensland, Dr. Kanmiki held research roles at the University of Ghana and the Navrongo Health Research Centre and provided consultancy services to some national and multinational institutions. He is a recipient of the Mastercard Scholarship, Elsevier Atlas award and early carrier research grant award from the Royal Society of Tropical Medicine and Hygiene (RSTMH). His research and peer-reviewed publications have informed health policy and programs. Dr. Kanmiki has presented his research at several esteemed conferences. His research has also garnered media attention in prominent outlets including The Conversation in Australia, Health and Medicine in Canada, and Health and Wellness in the United Kingdom.

Michelle is a sociologist and lawyer: her research focuses on decision-making and the operation of law and regulation in practice for people with disabilities and other impairments to communication and legal capacity. She has research interests in the sociology of law, decision-making (supported and substituted), legal personhood, the UNCPRD, disability law, legal and administrative transition to adulthood, communication impairments, and profound intellectual disability. Her work examines decision-making in practice in a range of areas, including health and aged care, banking and finance, income support, and the NDIS. Michelle is trained in both qualitative and quantitative methods, and has extensive experience in research development, design, and practice, as well as health consumer research and co-design.

Michelle works on the MRFF funded project: Unspoken, Unheard, Unmet: Improving Access to Preventative Health Care through Better Conversations about Care. She leads the experience gathering stage of the project, the co-design elements of the work, and the development of guidelines about communication, decision-making, and aged care.

Michelle is also a consumer and disability advocate, with experience in strategic policy development, implementation, and evaluation, including the co-design of state level strategy for transition to adulthood health care, and on Australia’s National Living Evidence Taskforce. She is also the consumer board Chair of Child Unlimited, a consortium of researchers, clinicians, and consumers working towards best evidence-based practice in health care for children and young adults with chronic ill health and disabilities, and co-chair of the consumer advisory committee for the ARC Centre of Excellence Life Course Centre.

Jacki Liddle is a research fellow and occupational therapist researching quality of life, participation and life transitions. She uses innovative technology, along with qualitative and quantitative research methods to investigate the needs and experiences of people living with neurological conditions (dementia, Parkinson's disease, stroke), older people and their caregivers. She has worked with a multi-disciplinary team co-designing technology with people living with dementia and their care partners to support communication. Currently, she is in a conjoint position with Princess Alexandra Hospital, supporting the development, conduct and application of research that improves outcomes for patients.

She has also been involved in developing technology to measure outcomes including lifespace, time use, and activity and role participation to help monitor and improve community outcomes. Dr Liddle's PhD focused on researching the experiences related to retirement from driving for older people, which led to the development of the CarFreeMe program to improve outcomes related to driving cessation. Versions of the program for older drivers, people living with dementia and people with traumatic brain injury have been developed and trialled.

Mark Liu is a Postdoctoral Research Fellow focusing on the potential for clinical trials to affect change on a larger, longer-term scale. He was the interning early-career researcher for a multidisciplinary patient safety trial conducted at eight hospitals across Sydney, Melbourne and regional New South Wales. His doctoral research program involved physical activity for cancer patients, with an emphasis on creating long-term behaviour change for underserved groups.

Methodological expertise:

• Implementing trials in real-world contexts
• Behaviour change theory
• Consumer involvement
• Leveraging routinely collected healthcare data for research
• Other areas of interest: supportive care for people with cancer, inequities in healthcare

Benignus is a geriatrician who is passionate about working collaboratively within multi-disciplinary teams to deliver exceptional patient-centred care. He currently holds staff specialist appointments at Mater Hospital Brisbane and The Prince Charles Hospital.

He has a strong interest in research and has embarked on a PhD examining frailty and goals of care in patients living with chronic kidney disease. He holds an appointment working as a clinical academic in Professor Hubbard’s team at the University of Queensland’s Centre for Health Services Research with a particular remit to support interdisciplinary education and training about frailty.

Prior to his medical training Benignus worked for KPMG, a professional services firm.

Dr Kristiana Ludlow is a Senior Research Fellow at the Centre for Health Services Research, Faculty of Health, Medicine, and Behavioural Sciences, the University of Queensland, and an Honorary Postdoctoral Fellow at the Australian Institute of Health Innovation, Macquarie University. She completed her Bachelor of Psychology with first class Honours in 2015, her Master of Research in Medicine and Health Sciences in 2017, and her PhD in in Health Innovation in 2020. Dr Ludlow has expertise in co-design, qualitative research and Q methodology. Her research interests include co-designing interventions and digital health tools with end-users, frailty, education, aged care, person-centred care, the role of family caregivers in care, missed care/unfinished care, and care prioritisation. She is passionate about collaborating with consumers, service users and health professionals to improve the delivery of healthcare and mental health services.

Dr Hannah Mayr is an Advanced Accredited Practicing Dietitian and works as Principal Research Fellow for the Nutrition and Dietetics Department at Princess Alexandra Hospital, Brisbane. She collaborates with diverse teams of allied health and medical clinicians, clinician researchers, academics and consumers.

Dr Mayr has expertise in cardiometabolic disease prevention and management and her work has a focus on evidence-based healthy dietary patterns. In this area her interests and experience include dietary intake assessment and intervention design; randomised controlled and feasibility trials; telehealth and mhealth; qualitative interviews; implementation science and consumer engagement.

Dr Mayr received the Dietitians Australia Early Career Researcher Award in 2018 for her PhD work investigating a Mediterranean diet intervention in people with coronary artery disease and its impact on the Dietary Inflammatory Index. She has recently led a project focused on translating a Mediterranean-style, heart healthy diet approach into routine care for people with type 2 diabetes or heart disease. Dr Mayr has also collaborated on projects focused on improving outcomes for people with kidney disease, rheumatoid arthritis, liver transplant, and fatty liver disease through nutrition assessment or intervention.

Dr Mayr is an experienced university Lecturer and research supervisor in dietetics practice and research and is committed to research capacity building of dietitians and allied health professionals.

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA (Australia's Food and Beverage Accelerator), Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, in the Department of Engineering, the University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance. She is also the Founding Co-Lead of the Service Innovation Alliance (SIA) Research Hub at the Business School, The University of Queensland. SIA is a multidisciplinary research hub focusing on Customer Experience, Service Innovation and Sustainability, with an emphasis on AI, digital transformation and service design.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) in 2022 for her distinguished contribution to the social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". https://anzmac.org/fellows/

In 2024 Professor Janet McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their respective programs of research. The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. She received a commendation by UQ’s Vice Chancellor Deborah Terry. “This is a very significant achievement that reflects the outstanding quality and impact of their research.” Only two persons in Australia were listed in the “Economics and Business” category, Janet being the only academic in Marketing in Australia to receive this award. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 200 publications (91 being refereed international journal articles, 21 book chapters/books, 6 industry articles, white papers, and reports, 14 workbooks and 73 refereed international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, and the role of digital technology, AI, customer insights and choice preferences, customer complaining behaviour and customer value co-creation. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $83.9 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 60 (Google scholar) 44 (Scopus) and over 20,610 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director of the UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019 before being appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, the University of New South Wales, Sydney, and the University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, in alliance with BAE Systems, IBM, and Caterpillar the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She was the 2011 Winner of the UQ Business School Corporate Education Teaching Award. She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Dr Suzanne McDonald is a clinical researcher and chartered psychologist. Suzanne is a Research Fellow in the General Practice Clinical Unit and a Sessional Academic in the School of Psychology. Suzanne's research interests focus on (1) the development and application of N-of-1 trials and single-case designs in areas within medicine, psychology and digital health (2) understanding and changing health-related behaviours in patients and health professionals (3) using implementation science theories and frameworks (e.g. Theoretical Domain Framework) to explore barriers and facilitators to implementing interventions and innovations in clinical practice (4) designing and evaluating complex interventions.

Suzanne is the co-chair of the International Collaborative Network for N-of-1 Trials and Single-Case Designs (www.nof1sced.org), a global network of over 650 academics, researchers and clinicians interested in these methods in more than 40 countries.

Associate Professor Matthew McGrail is the Head of Regional Training Hubs research at UQ’s Rural Clinical School. Joining UQ in Nov 2017, he is based at the Rockhampton Clinical Unit, and he is chair of the research and evaluation working group of UQ’s Regional Medical Pathway as well as chair of UQ RCS’s medical graduate cohort longitudinal tracking study (UQ MediCoS).

Matthew has worked in the university sector for over 20 years, working mostly as a researcher in rural health. He was originally trained as a statistician, expanding his skills across GIS and software development, completing his PhD in 2008. He has been lead biostatistician on 3 large NHMRC-funded RCTs that are published in the world-leading general medical journal, the Lancet. Matthew’s research is mostly underpinned by the overall objective of improved access to health care for rural populations, mainly focused in the medical sector. He has a unique blend of ‘generalist’ research skills and experience across the disciplines of statistics, geography, rural health, econometrics, public health and clinical research.

Matthew has a particular interest in the ongoing concerns with medical workforce distribution, connecting that through his research and evaluation to health policies, training pathways and healthcare systems. To date he has been a chief investigator on two separate Centres of Research Excellence, one on medical workforce dynamics and the other on rural and remote primary health care access. He has also co-researched with various GP training organisations, specialty colleges, rural workforce agencies, as well as state and commonwealth health departments

Treasure McGuire graduated with a Bachelor of Pharmacy and a Bachelor of Science (Pharmacology) from the University of Queensland UQ). She also completed a Postgraduate Diploma in Clinical Pharmacy and Graduate Certificate in Higher Education at UQ. In 2005, she completed her PhD in the School of Population Health, UQ, entitled Consumer medicines call centres: a medication liaison model of pharmaceutical care.

She has held a sennior conjoint appointment between the School of Pharmacy, UQ and Mater Pharmacy, Mater Health, Brisbane since 1996, and was appointed as a Senior Lecturer in 2006. In her Mater role, she has been Assistant Director of Pharmacy (Practice and Development) over this same time period. At UQ, she coordinates a graduate clinical pharmacy course within the Master of Clinical Pharmacy program. In 2016, this program received a UQ Faculty of Health and Behavioural Sciences Team Award for Programs that Enhance Learning and in 2017 a citation in the University of Queensland Award for Excellence in Teaching and Learning.

Treasure’s research is translational, focussing on patient centred-care and quality use of medicines in the domains of medicines information, evidence-based practice, medication safety, reproductive health, complementary medicines, communicable diseases and interprofessional education. She is a Fellow of the Australian College of Pharmacy and a Fellow of the Pharmaceutical Society of Australia.In recognition of her services to medicines information, she received the Lilly International Fellowship in Hospital Pharmacy and the Bowl of Hygeia of the Pharmaceutical Society of Australia. In 2015, she was the recipient of the Sr Eileen Pollard Medal (Mater Research-UQ) for excellence in incorporating research into clinical care provision.

Dr Katelyn Melvin is Lecturer in Speech Pathology in the School of Health and Rehabilitation Sciences, Faculty of Health, Medical and Behavioural Sciences at The University of Queensland. Katelyn is committed to collaborating with families and communities to drive meaningful, long-term improvements in developmental outcomes for children. She is passionate about fostering innovation in teaching and learning in higher education, with a particular focus on simulation-based education to advance professional development. Her mixed-methods research explores family-centred practice, health promotion and prevention, and collaborative approaches that drive health service innovation and improve service delivery in the early years.

Dr Morley is an epidemiologist by background who works in health policy and health services research. Her broad areas of research interest are the intersections between healthcare provision and non-health sectors (e.g. the criminal justice system, transport infrastructure), particularly in relation to mental health and substance use. She is also interested in the evaluation of complex interventions using mixed-methods approaches involving administrative data.

Prior to joining UQ, Dr Morley was a Senior Research Leader and Deputy Director of the Health and Wellbeing Research Group at RAND Europe, a not-for-profit policy research organisation based in the UK. In this role she led two major research projects investigating government policy: an evaluation of the UK government investment in drug and alcohol treatment and recovery systems (NIHR205228), and an assessment of the mental health impact of a major high-speed rail infrastructure project on surrounding communities (NIHR132761). She is a co-investigator for the Birmingham, RAND and Cambridge Rapid Evaluation Centre, one of five UK rapid evaluation centres funded by the National Institute for Health and Care Research (NIHR156533). She has also conducted research for the European Commission, the European Centre for Disease Prevention and Control and the UK Department for Health and Social Care.

Before working at RAND Europe, Dr Morley was a Senior Lecturer at the King's College London Institute for Psychiatry, Psychology and Neuroscience (IOPPN), based at the National Addiction Centre. While at the IOPPN, she led research focused on using electronic health records to understand the unmet physical and mental health needs of people who use alcohol and other drugs. She also taught research methods and statistics on MSc programmes and was a member of the post-graduate research committee. Before this she held positions at University College London, the Wellcome Sanger Institute and the University of Melbourne.

Dr. Mehwish Nisar is a trained medical doctor, researcher, and academic with a rich background in both clinical practice and higher education. With over a decade of teaching experience in tertiary institutions and medical schools across Australia and internationally, she brings extensive expertise in healthcare education and research.

Specialising in mixed-methods co-design studies, Dr. Nisar's research focuses on chronic diseases, especially diabetes and health behaviours with a strong emphasis on implementation science. She currently serves as a Postdoctoral Research Fellow at the UQ School of Health and Rehabilitation Sciences, leading a project dedicated to improving health outcomes for Culturally and Linguistically Diverse (CALD) communities. Dr. Nisar earned her Ph.D. in Public Health from the University of Queensland, where her research explored chronic diseases and lifestyle risk factors among immigrant populations. Based on her expertise in migrant health advocate, she is featured in the United Nations Migration Health and Development Research Initiative (MHADRI) portal, recognising her contributions to advancing knowledge in this critical area.

Her skill set includes effectively communicating complex health information, conducting data analysis, designing research projects, and developing public health awareness materials. She is also proficient in various research software and has played a key role in course design and student mentorship. An active member of multiple professional associations and community organizations, Dr. Nisar is committed to fostering meaningful collaborations with communities and stakeholders. Her mission is to bridge healthcare gaps and promote global health equity through evidence-based research and innovative public health initiatives.

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Dr Stina Oftedal is an accredited practicing dietitian and postdoctoral research fellow at the Queensland Cerebral Palsy Rehabilitation Research Centre (QCPRRC). Stina completed her undergraduate degree at Queensland University of Technology in 2010, and completed her PhD at the University of Queensland in 2016. Stina's PhD explored the association of modifiable health behaviours (diet and physical activity) on growth and body composition in preschool-aged children with cerebral palsy, and this continues to be the focus of her postdoctoral work. She also has an interest in infant feeding and diet quality.

Dr Anton Pak is a Senior Research Fellow in the Centre for the Business and Economics of Health, The University of Queensland. Anton is an applied economist by training and his research interests focus on the behaviour of patients and their choices, utilisation of emergency department services, waiting time modelling, and the economics of digital health. Anton examines empirical questions by utilising health economics theory and concepts and by analysing large panel and cross-sectional datasets (including linked data) using classical econometrics techniques, as well as machine learning methods.

Anton is currently co-leading an Emergency Medicine Foundation funded project “ED waiting time predictions in real-time: development of data acquisition system and performance evaluation of advanced statistical models.”, which is being undertaken in partnership with Princess Alexandra Hospital. Anton has worked extensively on interdisciplinary research with statisticians, mathematical modellers, clinicians, epidemiologists, and public health experts.

Prior to joining the Centre, Anton worked as a Research Fellow in Applied Economics and Data Scientist at James Cook University. His previous experience also includes working as a management consultant and university lecturer.

Anton has a PhD (Economics) from The University of Queensland.

Zoe is a Honorary Research Fellow with the School of Human Movement and Nutrition Sciences. She also currently holds an appointment as a Senior Research Officer with the Mental Health Evaluation Research Stream at Queensland Centre for Mental Health Research (QCMHR), where she leads and manages large-scale evaluation projects that seek to enhance mental health services within Queensland. During her time at QCMHR, she has worked on several state-wide evaluations for Queensland Health - including of their Crisis Support Spaces, Adolescent Day Program and Youth and Adult Step-Up-Step-Down Programs.

Zoe's research work largely focuses on the development, implementation and evaluation of interventions that seek to promote positive health behaviours and which improve social and mental health outcomes. Previously, she developed and trialled a behavioural support program (Active Choices) for the Department of Veterans Affairs, with the aim of increasing self-managed physical activity and social connectedness in Australian Defence Force veterans. Zoe has also designed and evaluated a brief motivational intervention for cannabis users (iAx), which is now in routine use at the Princess Alexandra Hospital.

In addition to her work as a researcher, Zoe has held roles in health consulting where she assisted State and Federal Government agencies, PHNs and peak bodies to design, implement and review health services, programs and policies.

Zoe's educational background in psychology, having completed a Bachelor of Psychological Science (2013) and Doctor of Philosophy (2020) in this discipline.

Nalini has more than 25 years’ experience in innovative design and delivery of medicine and health programs in several countries. Her medical education research focusses on curriculum and assessment design, digital and inclusive education, and integration of biomedical sciences into health professional programs. She has a particular interest in educational technologies (including AI) and cognitive load, and curricular approaches that support positive learning behaviour, wellbeing, critical thinking and professional development. Nalini's research also includes medical imaging diagnositics and the use of AI.

Nalini is the co-founder of the Health Universities Initiative, which frames a whole-of-university approach to student success and wellbeing. She has several awards (Faculty, Vice-Chancellor, Australian Award for University Teaching) for her contributions to higher education. Nalini is the Chair of the International Program for Anatomical Education (FIPAE) of the IFAA, and an Associate Editor of Anatomical Sciences Education (Impact Factor, 7.2). Nalini is a Board Member and Fellow of ANZAHPE, Fellow of the Scientia Education Academy, and Fellow of HERDSA.

Nalini currently supervises 5 PhD students in the following topics:

• Health Advocacy in Medical Education: Evaluation of current practice and implications for medical programs
• Cosmetic female surgery: A consumer-driven evaluation of demand and its implications for medical education
• Fetal and Embryological Collections: A paradigm to examine the ethical practice of informed consent
• Anatomical Education: The role of digital-based pedagogies in future practice
• Liver and Gallbladder Imaging in Paediatric Patients: Developing a pipeline for diagnostic automation

Nalini currently supervises 4 reseach honours students on the following topics:

• Relationship-based support interventions in medical programs
• An evaluation of intersex education in medicine programs in Australia
• Left ventricular compaction: evaluation of MRI diagnostic criteria
• VR in biomedical sciences education: current scope of practice