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Key member of Services and Supply Networks Research Club

Grace teaches in the areas of financial accounting and auditing. Her main research interests include corporate disclosure, accounting policy choice and capital market research. She is particularly interested in voluntary disclosure practices and their capital market impact under the Australian continuous disclosure regime. She is currently working on projects examining issues related to continuous disclosure, management and analysts’ earnings forecasts, company disclosure related to the Australian Equivalent of International Financial Reporting Standards (A-IFRS), financial reporting quality, and fund disclosures in the Australian superannuation industry.

I am a Lecturer in Finance at UQ Business School. I obtained my Ph.D. from Washington University in St. Louis. My research interests focus on Financial Markets and Institutions, Market Microstructure, Behavioral Finance and FinTech.

Associate Professor Karen Hughes lectures at undergraduate and postgraduate level in the areas of sustainable tourism and visitor management. Her research interests include interpretation and environmental education, wildlife tourism, heritage tourism, visitor behaviour and sustainable tourism. She is particularly interested in exploring how interpretation can be used across a range of contexts to attract, engage and inspire visitors.

Karen’s PhD studies focused on designing and evaluating the impact of support materials on families’ adoption of environmental behaviours following a visit to Mon Repos turtle rookery. She has also explored public responses to environmental campaigns, public perceptions of replica sites as conservation tools, and the potential use of technology in connecting with new visitor audiences. Her most recent work involves designing and evaluating the impact of values-based interpretation on visitors’ long-term environmental behaviour. Karen has supervised four PhD students, three Masters students and two honours students to completion in the areas of interpretation, experience design and environmental behaviour change. Associate Professor Hughes has also been a lecturer and researcher at James Cook University, Charles Darwin University and Queensland University of Technology.

Jacquelyn is an Associate Professor in finance and is the finance discipline convenor (department head).

Jacquelyn's research expertise is in sustainable finance/responsible investment i.e., how environmental, social and governance factors impact on investment decision-making for investors and corporations. She also has an active interdisciplinary research agenda in sustainability more broadly and a research interest in funds management. Jacquelyn has published in well-regarded international finance journals including Journal of Corporate Finance, Journal of Banking and Finance and Journal of Business Ethics, as well as in journals outside of finance including Nature Climate Change, Global Environmental Change and Journal of Cleaner Production. She has edited and written an open textbook, Sustainable Finance.

Jacquelyn's research is of great interest to the wider financial community, both in Australia and internationally. Her research has been cited by the United Nations Environment Programme Finance Initiative, the Norwegian Government Pension Fund Global, KPMG and PriceWaterhouseCoopers. Jacquelyn has had numerous international invitations to speak about environmental, social and governance research and has led several research projects for the finance industry.

She is the President of the Alliance of Finance Educators, a network designed to promote excellence in finance higher education across Australia. She is also a Senior Fellow of the Higher Education Academy(Advance HE), an accreditation which demonstrates advanced professional expertise in teaching and learning in higher education. Jacquelyn has received BEL Faculty awards for teaching and for leadership.

Dr Radha Ivory is an Associate Professor in Law at the University of Queensland, Australia (UQ), where she teaches company law and researches the transnational regulation of corruption and corporate crime.

Her work explores the interlocking domestic and international laws that aim to govern powerful economic and political actors, from politically exposed persons to multinational enterprises. Radha asks what these laws require of whom; how they develop and change across borders; and how we can better appraise and design them to manage their unintended consequences. Her approach is interdisciplinary, using doctrinal legal and socio-legal methodologies, as well as insights from economics, sociology, and international relations. Current projects focus on the human rights impacts of asset recovery laws, the reform of transnational anticorruption and corporate criminal laws, and the securitisation of integrity regulations (corporate ‘lawfare’).

Radha’s research has appeared in leading law journals (International & Comparative Law Quarterly, London Review of International Law, UNSW Law Journal) and important edited collections (e.g., Krieger/Peters/Kreuzer, Due Diligence in the International Legal Order, Oxford University Press; Aaronson/Shaffer, Transnational Legal Ordering of Criminal Justice, Cambridge University Press). Her sole-authored book, Corruption, Asset Recovery, and the Protection of Property in Public International Law: The Human Rights of Bad Guys was published by Cambridge University Press and launched by former Australian federal treasurer, The Hon. Peter Costello AC. Her work with Pieth on corporate criminal liability is also widely cited. A regular speaker at international conferences and meetings, Radha has been a visitor at the London School of Economics and Political Science (LSE), and has delivered presentations at the University of Melbourne, the Wharton School (University of Pennsylvania), and the University of Bergen.

Radha’s scholarship is informed by her past and ongoing roles in the international and private sectors. She commenced her career at Freehills (now Herbert Smith Freehills) in Brisbane, Australia, before joining an NGO self-governance and compliance initiative, Building Safer Organisations in Geneva, Switzerland. Prior to commencing at UQ, Radha was a Senior Expert, Collective Action and Compliance, at the Basel Institute on Governance, Switzerland. In that role, she supported Ukraine and Colombia in anticorruption project design and implementation. During her PhD studies, Radha held research roles in the Basel Institute’s International Centre for Asset Recovery (ICAR) and the University of Basel. Radha currently consults to the World Bank and has previously been engaged by the UN Office of the High Commissioner for Human Rights. She is on the Advisory Board of the Bribery Prevention Network, Australia.

Radha was awarded a PhD (summa cum laude) from the University of Basel, and Bachelors of Arts (International Relations and German) and Laws (Hons I) from UQ.

Ree's research focus explores the broad theme of organisational outliers, constructively challenging dominant belief structures and impact on leadership practice. Specific topics include mavericks and maverickism (beneficial non-conformity), game-changers, innovation, entrepreneurship, decision-making, and leadership (including Indigenous womens leadership) in enacting effective, responsive, and adaptive change in a rapidly changing world.

Ree has extensive professional experience in leading organisational change and leadership development initiatives across whole-of-organisations, as well as teams. She has worked with government departments, universities, not-for-profit organisations, and industry.

Tim Kastelle is Professor and Director of the Andrew N. Liveris Academy for Innovation and Leadership. The Academy's mission is educating students with demonstrated leadership prowess, a passion for sustainability and the potential to solve problems through large-scale innovation, with the Academy also taking leadership in sustainability and innovation both locally and globally. Tim’s research, teaching and engagement work are all based on his study of innovation management. He graduated from Princeton University with a degree in economics, and his MBA and PhD were completed at UQ. He has published widely in the leading innovation journals.

Tim is deeply committed to translating research into practice to help people and organisations create value from ideas. To this end, he writes a well-regarded innovation blog for managers (http://timkastelle.org/blog/), and he has worked to develop innovation and leadership programs in collaboration with a wide range of organisations, such as the Commonwealth Science & Industrial Research Organisation, CSR, Meat & Livestock Australia, Teys Australia, Logan City Council, and Metro South Health.

Robyn’s teaching expertise is in management accounting at the introductory, advanced and post graduate levels. Her research interests include management control system design and use, with a particular interest in health care settings. Robyn’s prior work focussed on how management control system design varies with ownership of health care organisations. More recently the focus has shifted to management control system design and use in innovative organisations and not for profit settings. In conducting her research Robyn has worked closely with a number of Queensland hospital and health services, the Australian Association of Practice Management and privately held health care businesses. Robyn is an active member of the UQBS Future of Health Research Hub Future of health - Business School - University of Queensland.

Caroline Knight is a Senior Lecturer at The University of Queensland Business School. Caroline’s research focuses on understanding how we can design work which is optimally healthy for individuals and organisations. Her focus is on work design, remote and hybrid work, work redesign interventions, and well-being. She collaborates with researchers, practitioners and industry partners internationally and has attracted funding worth over AUD$1,000,000, most recently leading a successful Australian Research Council Discovery Grant worth over AUD$650,000. Caroline currently serves as an Associate Editor for the Journal of Organizational Behavior and has published in several leading top-tier academic journals including the Journal of Organizational Behavior, Human Relations, Human Resource Management, the Journal of Vocational Behavior, and Work & Stress, as well as practitioner journals such as Harvard Business Review, and MIT Sloan Management Review.

Dr Lee joined The University of Queensland in 2012 after four year service as Assistant Professor at the Hong Kong Polytechnic University. Dr Lee has his research interest in information technology, especially information search, dissemination, and process in the hospitality and tourism context. He has participated in various projects including Prototype hotel guest room project at Hotel ICON, Hong Kong. With Bachelor's degree in Tourism, he took a F&B coordinator position at a five-star hotel about three years. Dr Lee received a Master degree from Michigan State and PhD from the Pennsylvania State University

Dr Yoo Young (Dominique) Lee is a Senior Lecturer in the Faculty of Medicine at The University of Queensland and a consultant radiation oncologist at Princess Alexandra Hospital. A specialist in hepatobiliary malignancies, she is nationally recognised for her leadership in physician wellbeing and professional culture.

Her work spans research, education, coaching, and system-level engagement, examining burnout, moral distress, and organisational drivers of clinician distress, and delivering evidence-informed programs that support doctors to navigate workplace challenges and build sustainable, values-aligned careers.

She is also a leader in stereotactic body radiation therapy (SBRT) research, focused on advanced technologies for liver and pancreatic cancers, and is deeply committed to advancing both precision cancer care and healthier medical workplaces.

She is deeply committed to medical education, supervision, and leadership, and to advancing both precision cancer care and healthier, more sustainable medical workplaces. Her work in physician wellbeing and coaching can be found at www.heyboss.org

Associate Professor Sharlene Leroy-Dyer is a Saltwater woman; she is a descendant of Matora (Awabakal) and Bungaree (Garigal / Darug) with family ties to Wiradyuri Nation. She is a fulltime academic in at the UQ Business School where she is an Associate Professor and the Director of the Indigenous Business Hub, and the Associate PRME Director - Indigenous Engagement for UQ Business School.. Sharlene has extensive experience as an equity practitioner, having worked for over 40 years in industry and academia. Sharlene has been on several ministerial advisory boards, and her work has been cited in Ministerial papers and in Bills introduced into Parliament.

Sharlene’s research specialises in centres around Closing the Gap on Aboriginal and Torres Strait Islander disadvantage in education and employment, Indigenous scholarship, labour law, and organisational theory. Her work integrates Indigenous methodologies, frameworks and intersectional analysis to examine how policy and employment systems can support Indigenous economic sovereignty. She has contributed to critical legal studies, policy-oriented writing, and empirical research focused on Indigenous leadership and organisational transformation.

Sharlene’s scholarship bridges theory and practice, with a focus on real-world impact. She is currently engaged in collaborative research projects that explore Indigenous participation in governance, culturally safe employment, and decolonial policy reform. Her long-term goal is to influence policy and institutional design to embed Indigenous values and promote justice across economic systems.

Her PhD is in Business, having obtained her Doctor of Philosophy (Business) in 2016. The thesis title is 'Private-sector employment programs for Aboriginal and Torres Strait Islander peoples: Comparative case studies'. Sharlene was the first Aboriginal person to gain a PhD in Business from the University of Newcastle.

She completed her Honours thesis in 2006, entitled 'Is mentoring an effective Human Resource strategy to redress labour market disadvantage for Indigenous Australians: A qualitative study of mentoring outcomes for Indigenous trainees at the University of Newcastle'.

Sharlene is a staunch Unionist and Activist with left wing political views.

Research Expertise Sharlene's current research areas include: Closing the Gap on Aboriginal and Torres Strait Islander disadvantage in Education and Employment, Labour Market disadvantage of Aboriginal and Torres Strait Islander peoples, Aboriginal and Torres Strait Islander Employment strategies, Managing Diversity in Organisations, Employment Relations and the importance of unions, Aboriginal and Torres Strait Islander labour history, Indigenous Entrepreneurship / Indigenous Social Enterprise / Indigenous Leadership, Indigenous Enabling education & Indigenous HDR success.

She is a member of the UQ Business School Social Impact Hub, Sustainable Infrastructure Research Hub, and the Business Educators Hub, in addition to leading the Indigenous Business Hub.

Teaching Expertise Sharlene is leading the Indigenisation of curriculum for the UQ Business School. Other teaching expertise are: Industrial relations, diversity management, negotiation and advocacy, Aboriginal studies, Aboriginal labour history, Aboriginal employment, enabling courses for Aboriginal students.

Administrative Expertise 14 successful grants

Collaborations Research collaborations include: Building resilience of Social Enterprises in QLD, Aboriginal and Torres Strait Islander community engagement, Aboriginal and Torres Strait Islander inclusion in the workplace, Workplace mentoring for Aboriginal and Torres Strait Islander peoples, Increasing participation of Aboriginal and Torres Strait Islander peoples in Business Schools, Aboriginal leadership, Stolen Wages, Disability in employment, Indigenous research methods, Enabling Pedagogies, Enabling education.

Service / Leadership Sharlene is an active participant in university and community service roles. At a University level, Sharlene sits on the Aboriginal and Torres Strait Islander Employment Consultative Committee and the NTEU Branch Committee as the Aboriginal representative. At a Faculty level, Sharlene is on the Bel RAP Implementation Committee and the Indigenous Staff Network group. At a school level, Sharlene is the Director of the UQBS Indigenous Business Hub, the Associate PRME Director for Indigenous Engagement, and leads the Indigenisation of the curriculum within the UQ Business School. External to the university, Sharlene is the Treasurer and Director of Hymba Yumba Indpendant School, the Chair of the National Tertiary Education Union (NTEU) Aboriginal and Torres Strait Islander Policy Committee, a member of the Queensland Council of Unions (QCU) First Nations Committee and a member of the Aboriginal and Torres Strait Islander Committee of the Australian Council of Trade Unions (ACTU). Sharlene is a member of the National Aboriginal and Torres Strait Islander Higher Education Consortium (NATSIHEC), the peak organisation for Indigenous Higher Education. Sharlene is the President of the National Aboriginal and Torres Strait Islander Postgraduates Association (NATSIPA) and sits on the National representative Committee and the Board of the Council of Australian Postgraduates Association (CAPA).

Sharlene is an elected member of the Academic Board and the Research and Innovation Committee for 2026-2028. Prior to this Sharlene was an elected member of Academic Board and the HDR committee of Academic Board from 2021-2023.

Awards Sharlene was the recipient of the BEL Faculty Award for Excellence in Citizenship - Leadership in 2025, the Dr Robert (Uncle Bob) Anderson award in 2023 for outstanding contribution to the union movement, the BEL Faculty EDI Award in 2022, the UQ Business School Recognition of Outstanding Achievement Award for Excellence in Community, Diversity and Inclusion in 2021 and a UQ Commendation Award for Excellence in Reconciliaiton in 2021 and 2022. In 2008 Sharlene was the recipient of an Australia Day Award from the Council of Women NSW - Office of Women - Department of Premier and Cabinet.

Peter Liesch is Professor of International Business at the UQ Business School, The University of Queensland, Australia. He is Discipline Leader of the International Business Group in the UQ Business School. His Ph.D in Economics on the topic of Government-Mandated Countertrade was awarded by The University of Queensland. His research interests are firm internationalization and international business operations in their entirety. He previously held the position of Professor and Head of the School of Management and occasional Acting Dean and Associate Academic Dean, Faculty of Commerce and Law, The University of Tasmania. At The University of Queensland, he championed the formation of the UQ Business School in the early 2000s. He has been a Vice-President (Administration) of the AIB. He is a Fellow of the AIB and an Advisory Board Member of the AIB Research Methods-Shared Interest Group, Professional Member of the Australian Economic Society Queensland branch, and a Fellow of the Australian Institute of Managers and Leaders.

His publications appear in the international business suite of journals, the Journal of International Business Studies, Journal of World Business, Management International Review, International Business Review, Journal of International Management, International Journal of Human Resource Management, and in the Academy of Management Journal, Journal of Operations Management, Journal of the Academy of Marketing Science, Journal of Management Studies, and others. He was awarded a Fiftieth Anniversary Silver Medal for publications in the Journal of International Business Studies in 2019. He serves as an Area Editor of the Journal of International Business Studies, and has been a Senior Editor at the Journal of World Business and the Australian Journal of Management. He has co-edited Special Issues with the Journal of International Business Studies, Journal of World Business, Management International Review and the Journal of Business Research.

Peter co-authored the textbooks, Dowling, P., Liesch, P.W., Gray, S. and C.W.L. Hill. (2009). International Business, Asia-Pacific Edition, McGraw-Hill, Sydney; and Hill, C.W.L., Hult, T., Wickramasekera, R., Liesch, P.W. and K. Mackenzie. (2017). Global Business: Asia-Pacific Perspective. McGraw-Hill, New York. He was an early adopter of the AIB 39 Country Initiative with a container of textbooks delivered to Riara University, Kenya, 2016, from the UQ Business School. He was seconded to The University of the South Pacific in the early 1980s, in Western Samoa and Fiji, applying his early education in agricultural economics, which he also put to use on his own farm at the time. He has held three Australian Research Council Grants with co-researchers, Institutional logics in organisations: The interplay between managerial and professional logics in hospitals (2009–2015) ARC Linkage Projects; Through the eyes of the Chinese: Attitudes to and opinions of Australia and their influence on Sino-Australian business exchange (2007–2010) ARC Linkage Projects; and A Study of Dynamic Capabilities in Australian and US Born Global Firms (2005–2007) ARC Discovery Projects. He is a partner in a AUD7 million Australian Strategic University Reform Fund Grant in Agri-Food Innovation in Australia, recently (2021) awarded to The University of Queensland, researching agri-food global value chains for Australian firm participation.

Thomas Maak is Professor of Leadership and the inaugural Professorial Chair in Ethics at the University of Queensland Business School. A business ethicist by training, he previously served as Director Centre for Workplace Leadership and Professor of Leadership at the University of Melbourne. Thomas is global authority in the field of responsible leadership, business ethics, and the micro-foundations of CSR. His research links the individual, group, and organizational levels, combining ethical theory, political philosophy, relational thinking and stakeholder theory. He conducted the first team neurodynamics study with MBA students in 2012. His work has been published in leading academic journals such as the Academy of Managment Learning & Education, Journal of Management Studies, Human Resource Management, Organizational Research Methods, and the Journal of Business Ethics. He is listed in the Stanford list of the world's most highly cited university professors.

Thomas has extensive experience in leadership development and has worked for several years with PricewaterhouseCoopers on their award-winning senior executive program ‘Ulysses’. He has also worked with other leading companies, including BMW, Volkswagen, Shell, UBS, Dong Energy, and Novo Nordisk. Through his work with leading social entrepreneurs in South Asia and South America, including Gram Vikas, Hagar, and Fundacion Paraguaya, he is also interested in social innovation and the advancement of human dignity in a fractured world. Before coming to Australia, Thomas started his academic career at the University of St. Gallen, home to the world’s best MSc in Management, and is a graduate from the INSEAD International Director’s Program. From 2004-2008 he held an appointment as Senior Research Fellow at INSEAD, France, and co-directed a research stream within the PwC-INSEAD initiative on high-performing organizations, before being appointed Full Professor at ESADE Business School in Barcelona, one of the top-ranked MBA schools in the world, and a leader in corporate executive education. In 2014 he was a visiting professor at the Wharton School, University of Pennsylvania. Thomas is the immediate past president of ISBEE, the International Society of Business, Economics, and Ethics and chaired and co-organized the 2022 World Congress in Bilbao, Spain.

Ihtisham is an Honorary Senior Lecturer in Finance at the University of Queensland (UQ), also having earned his PhD in finance from UQ in 2020. With over a decade of teaching experience, both within and outside Australia, he has taught various undergraduate and postgraduate finance courses, both in traditional and online formats, covering topics such as Portfolio Management and Public Financial Management.

Ihtisham also has a vast experience in facilitating capacity building courses, especially for the public sector (Executive Education). He served as the Academic Director for UQ’s joint public sector finance program with the Queensland Treasury Corporation over the period 2021-2024. This role allowed him to bridge academic knowledge with practical industry insights, enriching the learning experience for both students and professionals alike. Notably, Ihtisham has been recognised for his excellence in teaching and learning, receiving the Student Engagement Award for his commitment to fostering a dynamic and engaging learning environment.

Ihtisham not only has a long teaching experience but is also actively involved in finance research. He has published scholarly work, in the fields of Sustainable Finance, Asset Pricing, and Corporate Finance in a number of highly ranked academic journals and has also been cited by different media outlets.

Dr Sabine Matook is an Information Systems Professor at the UQ Business School, University of Queensland. Dr Matook received her doctoral degree from the Technische Universität (TU) Dresden, Germany.

Research

Sabine's scientific work focuses on data and IT artifacts in the two areas of information systems development (ISD) and social media. In these fields, Professor Matook's work examines how humans and technology function and interact with each other and with the environments in which they operate. Her core focus is on data, and Professor Matook applies analytical techniques and scientific procedures to datasets, extracting insights for organizational operations. In her research, she designs, builds, and deploys analytic frameworks, reference models, and AI tools to generate information for strategic planning and decision-making.

Within the context of ISD, she seeks to understand why and how data, information needs, and the behaviors of teams and individuals dynamically impact the design and development of the IT artifact, including technology-mediated teams (e.g., human-AI hybrids). Her interests also motivate work on algorithmic technologies for social artificial intelligence in social media. Based on Professor Matook's data-driven findings, key organizational decision-makers gain insights into how to respond to sudden virtual events, prevent data threats, and protect personal information.

In 2022, Sabine was recognized for her excellence in science and her scientific publications with the 2022 UQ Business School Research Award. Already in 2009, Professor Matook received this scientific honour for her research and development work.

Sabine is a Senior Research Fellow with the Weizenbaum Institute for the Networked Society - The German Internet Institute. She has also held visiting positions at the University of Arizona (Eller College of Management), Georgia State University (J. Mack Robinson College of Business), the University of Louisville, Technische Universität Dresden (Germany), Vienna University of Economics and Business Administration (Austria), and the University of La Serena (Chile).

Her research is funded by the Australian Research Council (ARC) Discovery Project (single CI) Grants in the fields of Sabine's expertise, especially information systems development and social media.

Sabine's journal articles, published and presented at ICIS 2023, coauthored with Nadia Bello Rinaudo and Alan Dennis, about "AI Algorithms and Time Experience in Social Media: Explaining Discontinued Use," received the Best-Paper Runner-up award (selected from more than 200 accepted short papers).

Dr. Matook's work has appeared in MIS Quarterly, Journal of Management Information Systems, European Journal of Information Systems, Information Systems Journal, the Journal of Strategic Information Systems, the International Journal of Operations & Production Management, the Journal of Business Research, Decision Support Systems, and the Scandinavian Journal of Information Systems. Over the years, Sabine Matook has presented numerous research papers at international conferences, including the ICIS, ECIS, and PACIS.

Teaching and Learning

Sabine Matook is a passionate educator and a champion for work-integrated learning in higher education to train the next generation of scientists.

In February 2024, Sabine was recognised by the 2023 Australian Awards for University Teaching (AAUT) with a Citation for Outstanding Contributions to Student Learning for "For innovatively designing a digital work-integrated learning partnership approach that enhances students' employability in Business Information Systems while inspiring them to ‘give-back’ to community organisations."

She received the 2022 UQ Citation for Outstanding Contributions to Student Learning and the 2021 Teaching Excellence Award of the UQ Faculty BEL on "Enhancing Employability". She was also awarded the 2021 UQ Business School Award for "Innovation in Large Courses".

She is a Senior Fellow of Advance HE -- which indicates an advanced level of professional standing regarding her expertise in teaching and learning in higher education. In 2022, Sabine was appointed to the HEA@UQ Review Panel as an Assessor.

Sabine Matook produced in 2023 a train-the-trainer workshop for low-code development for the AIS Digital Academy.

Sabine also engages in the scientific scholarship of teaching with a focus on digital employability through citizen development. Her work is currently under review in high-quality academic journals, whereas Sabine published initial findings at the 2021 Australasian Conference on Information Systems and, in 2024, at the Journal of Information Technology and, in 2025, at Business & Information Systems Engineering.

An opinion piece at The Conversation about "How work-integrated learning helps to make billions in uni funding worth it" and an article in the Campus Section of the Times Higher Education about "Helping students to see the future career value of their work-integrated learning" reached a large readership and influenced the practices of science educators in Australia.

Service

Professor Matook is an active and engaged member of the scientific community in Australia and globally. She received multiple awards and recognitions for your extensive contributions to science.

Sabine Matook received the 2021 AIS Technology ATLAS Award. This award is given to scientists who have made the most significant contributions toward the intellectual infrastructure of the Association for Information Systems (AIS). In 2022, Sabine was awarded the AIS Vision Award to recognize her scientific contributions to the vision of the Association for Information Systems.

She is an Associate Editor for MIS Quarterly (MISQ), a Senior Editor for the European Journal of Information Systems (EJIS) and for the former journal AIS Transactions on Replication Research (TRR), a member of the editorial review board for Information System Research andJournal of Management Information Systems, and has been an Associate Editor for Information Systems Journal (ISJ).

Sabine Matook is the AIS Council Secretary for The Association for Information Systems (Sep 2021- 2027).

In 2019, Dr. Matook served on the Expert Panel 'Information Systems' that reviewed the 2019 Australian Business Deans Council Journal Quality List, and in 2022, she served on the Expert Panel that reviewed the 2020 journal ranking list of the Australian Council of Professors and Heads of Information Systems (ACPHIS)

Sabine Matook was the program chair for the European Conference on Information Systems (ECIS) in 2022 and 2021 and 2019. In addition, she served repeatedly as track chair for the International Conference on Information Systems (ICIS) [2025, 2023, 2029, 2015], the European Conference on Information Systems (ECIS) [2024-2026,2020], Pacific-Asian Conference on Information Systems (PACIS) in [2024, 2022, 2020], and the Australasian Conference on Information Systems [2018, 2019].

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA, Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Multi-award winner Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, Department of Engineering, University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) from 2022 for her distinguished contribution to social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". Fellows — ANZMAC. Given her expertise in Service Innovation, Professor McColl-Kennedy is an appointed Ambassador for the International Society of Service Innovation Professionals (ISSIP) https://www.linkedin.com/company/international-society-of-service-innovation-professionals-issip-/posts/?feedView=all

In 2024 Professor McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their programs of research. https://www.arc.gov.au/about-arc The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

In 2025 she was awarded the “Christopher Lovelock Career Contributions to the Services Discipline Award”. This highly prestigious award is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Contributions to the services discipline should be significant, frequent, and include recent contributions. 2025 Christopher Lovelock Award Winner – SERVSIG

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 230 publications (95 international refereed journal articles, 22 book chapters/books, 24 industry articles, white papers and reports, 14 workbooks and 80 international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, the role of digital technology, AI, customer insights and choice preferences. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $93.7 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 64 (Google scholar) 43 (Scopus) and over 22,712 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director, UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019, the Founding Co-Lead of the Service Innovation Alliance Research Hub from 2018-2025 and appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, University of New South Wales, Sydney, and University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Prof. Bob McKercher has been a tourism academic since 1990. Prior to that he worked in the Canadian tourism industry in a variety of advocacy and operational roles. He received his PhD from the University of Melbourne in Australia, a Master’s degree from Carleton University in Ottawa, Canada and his undergraduate degree from York University in Toronto, Canada. He has published over 300 scholarly papers and research reports, is the author/co-author of The Business of Nature-based Tourism, Cultural Tourism and Tourism Theories, Concepts and Models. He has also edited a number of other books. Prof McKercher is the Past President of the International Academic for the Study of Tourism; a Fellow of the International Academic for the Study of Tourism; the Council for Australian University Tourism and Hospitality Education and; the International Academy of Culture, Tourism and Hospitality Research.