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Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management. He has developed and taught undergraduate and postgraduate courses in introductory tourism management, international tourism, tourist behaviour, tourism and leisure futures, tourism transportation, tourism operations, tourism technologies, tourism analysis, business skills and marketing communications.

Pierre has been actively involved in a number of national teaching and learning projects totalling close to AUD 1 million in grant funding. In 2007, he received a national Carrick citation for outstanding contributions to student learning. Pierre was part of the national team that developed the Learning and Teaching Academic Standards for Tourism, Hospitality and Events and has continued to co-lead efforts to embed and measure these standards under the auspices of CAUTHE. He is currently the co-chair of knowledge creation for the BEST Education Network and in this capacity, has worked with the World Travel and Tourism Council to edit a book of international cases based on Tourism for Tomorrow award finalists and winners. He is the co-editor of the Handbook of Teaching and Learning in Tourism. Pierre serves regularly as an external reviewer of tourism programs in Australia and overseas institutions.

His research interests include visitor behaviour, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. He is on the editorial board of several leading tourism journals and is a regular reviewer of papers. He has also co-authored one of the leading textbooks on tourism and information technology. He has served as a judge for the Queensland Tourism Awards as well as the Australian Tourism Awards. His passion for travel and tourism has taken him to some of the world’s leading theme parks and airports, the major cities of Europe and North America, the African Savannah and the bustling streets of Asia. He has also travelled extensively throughout Australia and New Zealand.

Online Profiles

• LinkedIn: http://au.linkedin.com/pub/pierre-benckendorff/5/8b7/766/
• Twitter: https://twitter.com/PBenckendorff
• ResearchGate: https://www.researchgate.net/profile/Pierre_Benckendorff
• Academia.edu: https://uq.academia.edu/PierreBenckendorff
• Google Scholar: https://scholar.google.com/citations?user=LjNJJXIAAAAJ
• UQ Researchers: http://researchers.uq.edu.au/researcher/2336

I am currently a senior lecturer and an ARC DECRA fellow at the University of Queensland, where I conduct research in the field of Information Retrieval. My research focuses on efficient and effective representations for large-scale search engines, including indexing, compression, and retrieval. I am also interested in understanding how to measure improvements in the end-to-end search pipeline, including system-oriented effectiveness measurements and user behaviour analysis. I have a broad interest in empirical experimentation, operating systems, data structures, and algorithms.

Previous Positions

• From February 2020 to January 2022 I worked as a postdoctoral research fellow on an ARC discovery project with Professor Alistair Moffat at the University of Melbourne.
• I completed my PhD at RMIT University under the guidance of Professor J. Shane Culpepper and Professor Falk Scholer.

Dr Javad Pool is a researcher focusing on the use of AI and the sustainable implementation of emerging technologies. He completed his PhD in Information Systems at The University of Queensland, where his thesis received the ACPHIS PhD Medal for the best PhD thesis in Information Systems in Australia. He has conducted research in Digital Health, Responsible AI, and Information Systems, with a particular focus on trust in AI, data privacy, and the socio-technical aspects of Information Systems. His work aims to develop a better understanding of responsible and effective use of Information Systems, particularly in organisational contexts.

Human-centred design of interactive systems

Stephen Viller is a researcher and educator in human-centred design methods, particularly applied to designing social, domestic and mobile computing technologies, and understanding how people's interactions in everyday settings inform the design of such technologies. He has over 30 years of experience in Computer Supported Cooperative Work (CSCW), Interaction Design, and Human-Computer Interaction (HCI) research, where he has focused on bridging disciplines and diverse methodological perspectives. He has concentrated on qualitative methods, particularly observational fieldwork, contextual interviews, diary studies and field trips, but also increasingly on more ‘designerly’ approaches such as cultural probes, low-fidelity prototypes, speculative design.

Stephen is an Associate Professor in the School of Electrical Engineering & Computer Science (EECS), where he leads the Human-Centred Computing discipline. He is also UQ's Theme Leader for the Digital Worlds and Disruptive Technologies theme in the UQ-Exeter Institute, and national chair of CHISIG, the Computer-Human Interaction Special Interest Group of the Human Factors and Ergonomics Society of Australia (HFESA). From 2016-2019 he was the EECS (ITEE at the time) Director of Coursework Studies (Chair of T&L committee) and from 2011-2016 he was Program Director of the Bachelor of Multimedia Design and Master of Interaction Design. His publications span various interdisciplinary journals and conferences in HCI/CSCW and technology design. He has a BSc (Hons) Computation (UMIST), MSc Cognitive Science (Manchester) and PhD Computing (Lancaster).