Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management. He has developed and taught undergraduate and postgraduate courses in introductory tourism management, international tourism, tourist behaviour, tourism and leisure futures, tourism transportation, tourism operations, tourism technologies, tourism analysis, business skills and marketing communications.
Pierre has been actively involved in a number of national teaching and learning projects totalling close to AUD 1 million in grant funding. In 2007, he received a national Carrick citation for outstanding contributions to student learning. Pierre was part of the national team that developed the Learning and Teaching Academic Standards for Tourism, Hospitality and Events and has continued to co-lead efforts to embed and measure these standards under the auspices of CAUTHE. He is currently the co-chair of knowledge creation for the BEST Education Network and in this capacity, has worked with the World Travel and Tourism Council to edit a book of international cases based on Tourism for Tomorrow award finalists and winners. He is the co-editor of the Handbook of Teaching and Learning in Tourism. Pierre serves regularly as an external reviewer of tourism programs in Australia and overseas institutions.
His research interests include visitor behaviour, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. He is on the editorial board of several leading tourism journals and is a regular reviewer of papers. He has also co-authored one of the leading textbooks on tourism and information technology. He has served as a judge for the Queensland Tourism Awards as well as the Australian Tourism Awards. His passion for travel and tourism has taken him to some of the world’s leading theme parks and airports, the major cities of Europe and North America, the African Savannah and the bustling streets of Asia. He has also travelled extensively throughout Australia and New Zealand.
Paul is Professor of Digital Sociology and Social Policy. He is a Chief Investigator of the Australian Research Council Centre of Excellence for Automated Decision Making and Society (ADM+S), and Lead of the Social Services Focus Area in the Centre. Having degrees in sociology/social policy and computer science, and having worked in the public service, Paul has a unique insight into the intersection of digital technologies and their social implications.
For over 20 years, Paul's research has focused in the development, design, deployment and evaluation of digital technology, automated decision making and Artificial Intelligence (AI) in government and social services. Taking a multi-disciplinaray perspective, he explores the implications of automation and AI on policy, service delivery, service users and citizenship, governance and practices of power. His work considers the ethical, legal, social and pratical considerations of AI and automation.
Paul's research is regarded as influential in the development of Digital Welfare State and Digital Social Policy literatures. Past publications include Governing Electronically (Palgrave 2010), Performing the State (Routledge 2018), and Adminstering Welfare Reform (Policy, 2006). He is currently finalising Digital Government in an Age of Disruption with Professor John Halligan, which takes an international comparative, institutionalist approach.
His current research focus is on using critical social science to inform the development of practical digital and AI tools to advance pro-social outcomes,
Data navigation for lawyers. Working with Economic Justice Australia and welfare rights community legal centres, Paul is working with colleagues to co-design and produce a data extraction and navigation tool. This tool will assist lawyers to better provide legal advice and support to clients who are contesting decisions by the Australian government's Services Australia and Centrelink.
Trauma Informed Algorithmic Assessment Toolkit. Working with human service delivery agenies, this project is piloting a practical, online Toolkit to enable organisations to design and deploy AI and algorithmic enable services that is safe, responsible and avoids causing harm.
Dr Lutfun Nahar Lata is a Lecturer in Sociology and Social Policy in the School of Social and Political Sciences at the University of Melbourne. Lutfun's primary research area focuses on the Sociology of work and employment including the gig economy and the future of work.
Prior to joining the University of Melbourne, she was a Postdoctoral Research Fellow at the Institute for Social Science Research at the University of Queensland. Currently, Lutfun is an Honorary Research Fellow at the Institute for Social Science Research at the University of Queensland.
She has written about gig economy, urban marginality, poverty governance, housing and place-based disadvantage. She is a mixed-methods researcher with extensive experience in conducting and publishing qualitative, quantitative and digital research and working with multidisciplinary teams that include stakeholders from academia, industry and local and central governments.
Lutfun is the author of Spatial Justice, Contested Governance and Livelihood Challenges in Bangladesh (Routledge 2023). Her research has been published in journals such as Current Sociology, The Sociological Review, Sociology Compass, Gender, Work & Organization, Cities, Geographical Research, Housing Policy Debate, Journal of Contemporary Asia, and Government Information Quarterly.
Karolina Mikołajewska-Zając is a Research Fellow in Strategy and Entrepreneurship at the UQ Business School. Her research revolves around patterns of societal crises and their influence on entrepreneurship and the dynamics and systemic effects of digital platforms' growth. Karolina's work uses ecological epistemologies, emphasizing relationality, process, and systemic connection.
Karolina obtained her PhD in Management and Organization Studies from Kozminski University in Warsaw, Poland. During her PhD, she held a 2-year visiting position at the University of California at Berkeley, where she conducted fieldwork tracing the organizational trajectory and ecosystemic effects of digital platforms focused on hospitality (Couchsurfing and Airbnb). Her research has been published in Organization Studies, European Journal of Social Theory, Internet Histories, and The Handbook of the Sharing Economy, among others. Karolina is a member of the editorial collective at ephemera. theory & politics in organization and a member of the steering committee at the International Sociological Association's Thematic Group 10 Digital Sociology.
Dr Giselle Newton (she/her) is a Research Fellow at the Centre for Digital Cultures and Societies in the Faculty of Humanities Arts Social Sciences. Giselle holds an appointment as Adjunct Associate Lecturer at the Centre for Social Research in Health at UNSW, Sydney. Giselle is a co-convenor of the Australian Sociological Association Thematic Group on Families and Relationships, and is an Associate Investigator in the Australian Research Council Centre of Excellence for Automated Decision-Making and Society. Giselle was awarded the Early Career International Visiting Fellowship, University of Sheffield for 2024-25.
Giselle is a digital health sociologist whose research focuses on understanding how digital, reproductive and genetic technologies (re)shape individuals’ relationships and everyday lives. In her work, Giselle considers processes of participation, representation and listening in the context of policy and legislative reform. Giselle is also interested in digital, qualitative and creative research methods and ethics, and has lead research training on these topics. Giselle has published in journals such as Sociology, Sociology of Health & Illness, Social Media + Society, Media International Australia, and Journal of Pragmatics.
Giselle's PhD study explored how digital technologies such as social media and direct-to-consumer DNA testing have afforded donor-conceived people new opportunities to bond, sleuth, educate and strategise. Giselle’s thesis won Dean’s Award for Outstanding PhD Theses in 2022.
Current projects:
DNA datascapes: how individuals seek information about family via direct-to-consumer DNA testing
How alcohol and gambling companies target people most at risk with marketing for addictive products on social media, using the Australian Mobile Ad Toolkit (contract research project commissioned by the Foundation for Alcohol Research and Education Limited, with A/Prof Nic Carah and Lauren Hayden)
Currently supervising:
Lauren Hayden (PhD candidate, UQ) - Digital advertising and cultures of alcohol consumption on social media platforms (with A/Prof Nicholas Carah, Prof Daniel Angus)
Cushla McKinney (Master of Genetic Counselling student, UTS) - The impact of direct-to-consumer DNA testing on genetic counselling practice (with Dr Lisa Dive, A/Prof Aideen McInerny-Leo, Dr Vaishnavi Nathan).
Diya Dilip Porwal (Master of Genetic Counselling student, UTS) - Experiences of carrier screening and genetic testing in gamete donors (with Julia Mansour and Dr Lisa Dive).
Past projects:
On target: Understanding advertising in the fertility sector with data from the Australian Ad Observatory, a winter research collaboration (with Romy Wilson Gray and Maria Proctor).
Everyday belongings: how Australian donor-conceived adults’ use digital technologies to bond, sleuth, educate and strategise.
Understanding care endings: Sociological and educational approaches to support pathways out of caring
Giselle has coordinated and lectured across undergraduate and postgraduate programs in courses in humanities, social sciences and health. She was course coordinator for COMU2030 Communication Research Methods in 2023 and lecturer in HHSS6000 HASS Honours Research Design.
Areas of supervision: Giselle welcomes research proposals focused on social research in digital identities and cultures; family relationships and practices; DNA and genetic testing/screening; reproductive health and donation.
Rebecca Olson is an Associate Professor of Sociology at the University of Queensland, cutting-edge translational qualitative researcher, mentor and award-winning educator with expertise in the sociologies of health and emotions. As Director of SocioHealthLab, she leads an interdisciplinary collective of researchers, health professional educators and practitioners interested in doing health and healthcare differently: more socially aware, more relational, more inclusive and more just. As Director of Teaching and Learning in the School of Social Science, she prioritises collaborative, reflexive, creative and emotions-centred practices in higher education. With over 75 scholarly publications – as well as news media and creative video productions – Rebecca is a prolific contributor to public debate. With research interests spanning medicinal cannabis and health professions education to climate anxiety, Olson is internationally renowned for bringing sociological insight to complex challenges related to emotions, wellbeing, healthcare and caregiving.
Dr Stefanie Plage is a Research Fellow with the Life Course Centre at the School of Social Science at UQ. Her expertise is in qualitative research methods, including longitudinal and visual methods. Her research interests span the sociology of emotions, disadvantage and health and illness. Stefanie has taught introductory and advanced courses in sociology and medical sociology, research design and qualitative inquiry, including the use of software for qualitative research (i.e. NVivo). Her work is multi-disciplinary. She completed her PhD at the Centre for Social Research in Health at The University of New South Wales. In her study she employed a mix of longitudinal qualitative interviews and visual elicitation methods to explore the lived experience of people with cancer. Currently, her research seeks to understand and improve the interactions of families experiencing social disadvantage with the social and health care systems.
