Find an expert

Carmen is an NHMRC Emerging Leadership Fellow at the National Centre for Youth Substance Use Research. She is passionate about understanding why young people start using substances and dedicated to advance public health through her research. She leads a research program focused on the etiology of youth vaping and drug use, using social media data for surveillance to track trends and tackle emerging challenges. Carmen is also interested in exploring the disparities in substance use in low- and middle-income countries where she aims to deepen her understanding of substance use patterns and develop effective preventative initiatives, striving to create equitable solutions that address the unique challenges faced in these region.

Carmen has qualifications in biostatistics, public health and epidemiology and experiences in teaching and mentoring. She has published over 100 peer-reviewed papers in addiction and mental health (Google Scholar: >8.8K citations, h-index = 37, 31% output in top 10% citation percentile). She has supported and mentored students from diverse demographic and cultural backgrounds. She’s on the lookout for self-driven, curious students with backgrounds in public health, psychology, epidemiology, or statistics to join her team.

Alexandra is jointly-appointed as Professor of Clinical Nursing, University of Queensland and Mater Health Services. She has practised extensively in acute cancer care, including chemotherapy administration, in rural and metropolitan settings. Her PhD investigated sociocultural issues related to breast cancer and while she mostly now undertakes intervention research, she maintains an interest in the sociological as well as clinical aspects of cancer care. Sandie’s current funded research has two streams. The first stream focuses upon issues related to the long term outcomes of cancer treatments, using mixed methods. The second stream concentrates on collaborative interventions to assess and manage the toxicities of acute cancer treatments.

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA (Australia's Food and Beverage Accelerator), Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, in the Department of Engineering, the University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance. She is also the Founding Co-Lead of the Service Innovation Alliance (SIA) Research Hub at the Business School, The University of Queensland. SIA is a multidisciplinary research hub focusing on Customer Experience, Service Innovation and Sustainability, with an emphasis on AI, digital transformation and service design.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) in 2022 for her distinguished contribution to the social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". https://anzmac.org/fellows/

In 2024 Professor Janet McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their respective programs of research. The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. She received a commendation by UQ’s Vice Chancellor Deborah Terry. “This is a very significant achievement that reflects the outstanding quality and impact of their research.” Only two persons in Australia were listed in the “Economics and Business” category, Janet being the only academic in Marketing in Australia to receive this award. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 200 publications (91 being refereed international journal articles, 21 book chapters/books, 6 industry articles, white papers, and reports, 14 workbooks and 73 refereed international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, and the role of digital technology, AI, customer insights and choice preferences, customer complaining behaviour and customer value co-creation. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $83.9 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 60 (Google scholar) 44 (Scopus) and over 20,610 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director of the UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019 before being appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, the University of New South Wales, Sydney, and the University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, in alliance with BAE Systems, IBM, and Caterpillar the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She was the 2011 Winner of the UQ Business School Corporate Education Teaching Award. She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Dr Lisa McHugh is a perinatal and infectious diseases epidemiologist at the UQ School of Public Health. She is an Emerging Leader (EL1) NHMRC post-doctoral research Fellow and lead investigator on a 5-year Investigator Grant called 'VaxiMums'. The 'VaxiMums' program is evaluating maternal vaccination programs, pregnancy loss, and respiratory infections. Before her PhD she completed a Master of Philosophy in Applied Epidemiology (MAE prgram) at the ANU.

Lisa was an early career research Fellow in the NHMRC funded APPRISE Centre for Research Excellence, that investigated the impact of influenza and whooping cough (pertussis) vaccinations recommended in pregnant First Nations women, and identifyed key factors affecting their uptake in pregnancy. Lisa was also chief-investigator on a multi-jurisdictional NHMRC funded project called 'Links2HealthierBubs' which created the largest linked cohort of individual mother-infant pairs to investigate the uptake, safety and effectiveness of influenza and pertussis vaccines, and the geographical, ethnic and socio-economic influences of vaccine uptake. Lisa was a co-investigator on a NHMRC funded COVID-19 Real-time Information System for Preparedness and Epidemic Response (CRISPER) project, which developed an interactive dashboard that mapped COVID-19 cases, widely utilised by multiple state and terrirory public health users.

Lisa's research experience and interests include clinical midwifery, First Nations health, infectious diseases, pregnancy and birth outcomes, and maternal vaccination. She has been a member of the Public Health Association of Australia (PHAA) since 2014 and is currently an editor for the Australian and New Zealand Journal of Public Health.

Amy is a Senior Lecturer in the School of Nursing, Midwifery and Social Work and an Honorary Research Fellow in the Parenting and Family Support Centre at UQ. She is the recipient of consecutive Children's Hospital Foundation Early Career Fellowships (2018-2021, 2021-2022). Amy is a paediatric nurse and completed her PhD (Health) in 2011, for which she received the Executive Dean's Commendation for Higher Degree Research. Amy's research aims to improve heatlh and developmental outcomes for children and thier families. Areas of focus include the use of evidence-based parenting support to improve outcomes for children with chronic health and developmental conditions (e.g., asthma, eczema, type 1 diabetes, autism spectrum disorder), supporting families to develop healthy habits from early childhood (e.g., oral health, nutrition, screen use), and supporting parents in the transition to parenthood (e.g., perinatal mental health, breastfeeding).

Beatrice is a Postdoctoral Researcher with a special interest in behaviour change and digital health promotion. She has extensive experience in clinical trial management and evaluation. Following on from a Master’s Degree in Medical Science, her PhD was dedicated to the development of a mobile app that targeted adults’ physical activity and sleep health. The body of work she has contributed to has incorporated a wide range of research methods and study designs and her research outputs have added important knowledge to the field of multiple behaviour change and non-clinical sleep interventions. In more recent roles, Beatrice has worked on wide-scale implementation projects targeting the health and wellbeing of young children. Beatrice’s work is about maximising impact, both in the scientific field and out in the community by way of generating high quality data and improving equity of access to evidence-based resources.

Dr. Bushra Nasir is the Director of the Medical Research Futures Fund in Primary Health Care Digital Innovations - ID-INSPIRED and a mid-career researcher with a substantial career trajectory in health research. Her expertise and instrumental involvement in multiple large-scale grants are demonstrated through numerous top-tier publications, media and news citations, and recognition in national and international policy documents. She has contributed to developing several global health policy recommendation publications, including a World Health Organisation review investigating the retention of the health workforce in rural and remote areas. Her contribution to this discipline is further substantiated by her peer-review activities and international and national collaborations with wide outreach and engagement initiatives.

Her collaborative networking qualities contribute to numerous roles in various research committees, including as a previous Chair of the Faculty of Medicine Early Career Researcher Committee. Her work has also resulted in increased research capacity building in regional and rural South East Queensland, supporting clinicians, medical students and educators, and other healthcare service providers conducting clinical and epidemiological research projects. She is also a research mentor and member of several national organisations. Her ongoing leadership, management, networking, and knowledge expertise, contribute to the progress of research practices with academics, experts, and clinical scientists.

Dr. Mehwish Nisar is a trained medical doctor, researcher, and academic with a rich background in both clinical practice and higher education. With over a decade of teaching experience in tertiary institutions and medical schools across Australia and internationally, she brings extensive expertise in healthcare education and research.

Specialising in mixed-methods co-design studies, Dr. Nisar's research focuses on chronic diseases, especially diabetes and health behaviours with a strong emphasis on implementation science. She currently serves as a Postdoctoral Research Fellow at the UQ School of Health and Rehabilitation Sciences, leading a project dedicated to improving health outcomes for Culturally and Linguistically Diverse (CALD) communities. Dr. Nisar earned her Ph.D. in Public Health from the University of Queensland, where her research explored chronic diseases and lifestyle risk factors among immigrant populations. Based on her expertise in migrant health advocate, she is featured in the United Nations Migration Health and Development Research Initiative (MHADRI) portal, recognising her contributions to advancing knowledge in this critical area.

Her skill set includes effectively communicating complex health information, conducting data analysis, designing research projects, and developing public health awareness materials. She is also proficient in various research software and has played a key role in course design and student mentorship. An active member of multiple professional associations and community organizations, Dr. Nisar is committed to fostering meaningful collaborations with communities and stakeholders. Her mission is to bridge healthcare gaps and promote global health equity through evidence-based research and innovative public health initiatives.

.

Dr Nchafatso G. Obonyo (BSc Hons, MB.ChB, DTM&H, MD/PhD, FCRcert)

Post-doctoral Research Fellow at the Critical Care Research Group-The Prince Charles Hospital, Institute of Molecular Bioscience-The University of Queensland. Main research focus is cardiac critical care and sepsis research.

Visiting Fellow in the Academic Division, Medical Engineering Research Facility, Queenlsand University of Technology. Fellow of the Initiative to Develop African Research Leaders (IDeAL) at the KEMRI-Wellcome Trust Research Programme, Kenya; Global Health Fellow, Wellcome Trust Centre for Global Health Research at Imperial College London,UK.

Recipient of the 2023 Africa Top-40 Under-40 Science Award and the 2023 African Professional in Australia of the Year Award.

Dr Anton Pak is a Senior Research Fellow in the Centre for the Business and Economics of Health, The University of Queensland. Anton is an applied economist by training and his research interests focus on the behaviour of patients and their choices, utilisation of emergency department services, waiting time modelling, and the economics of digital health. Anton examines empirical questions by utilising health economics theory and concepts and by analysing large panel and cross-sectional datasets (including linked data) using classical econometrics techniques, as well as machine learning methods.

Anton is currently co-leading an Emergency Medicine Foundation funded project “ED waiting time predictions in real-time: development of data acquisition system and performance evaluation of advanced statistical models.”, which is being undertaken in partnership with Princess Alexandra Hospital. Anton has worked extensively on interdisciplinary research with statisticians, mathematical modellers, clinicians, epidemiologists, and public health experts.

Prior to joining the Centre, Anton worked as a Research Fellow in Applied Economics and Data Scientist at James Cook University. His previous experience also includes working as a management consultant and university lecturer.

Anton has a PhD (Economics) from The University of Queensland.

Chris has a passion for optimising care for people experiencing pain after traumatic injury, as a researcher and clinician; Research Fellow in musculoskeletal injury at the RECOVER Injury Research Centre and an Exercise Physiologist (ESSA) with 10 years of clinical experience in rehabilitation hospital settings. He co-leads the 'Knowledge translation, education and implementation' theme for the Centre for Innovation in Pain and Health Research (CIPHeR); CIPHeR unites groups of pain researchers across The University of Queensland to work collaboratively toward the single end of cracking the code on pain. Chris' is primarily involved in translation and implementation science projects centred on the management of musculoskeletal pain conditions, including: implementing key recommendations from the Australian whiplash clinical guidelines with health professionals and insurers; upskilling physiotherapists in delivering integrated psychological and physical care for people after road traffic injury; and developing international clinical guidelines for chronic non-specific neck pain.

Zoe is a Honorary Research Fellow with the School of Human Movement and Nutrition Sciences. She also currently holds an appointment as a Senior Research Officer with the Mental Health Evaluation Research Stream at Queensland Centre for Mental Health Research (QCMHR), where she leads and manages large-scale evaluation projects that seek to enhance mental health services within Queensland. During her time at QCMHR, she has worked on several state-wide evaluations for Queensland Health - including of their Crisis Support Spaces, Adolescent Day Program and Youth and Adult Step-Up-Step-Down Programs.

Zoe's research work largely focuses on the development, implementation and evaluation of interventions that seek to promote positive health behaviours and which improve social and mental health outcomes. Previously, she developed and trialled a behavioural support program (Active Choices) for the Department of Veterans Affairs, with the aim of increasing self-managed physical activity and social connectedness in Australian Defence Force veterans. Zoe has also designed and evaluated a brief motivational intervention for cannabis users (iAx), which is now in routine use at the Princess Alexandra Hospital.

In addition to her work as a researcher, Zoe has held roles in health consulting where she assisted State and Federal Government agencies, PHNs and peak bodies to design, implement and review health services, programs and policies.

Zoe's educational background in psychology, having completed a Bachelor of Psychological Science (2013) and Doctor of Philosophy (2020) in this discipline.

Nalini has more than 25 years’ experience in innovative design and delivery of medicine and health programs in several countries. Her medical education research focusses on curriculum and assessment design, digital and inclusive education, and integration of biomedical sciences into health professional programs. She has a particular interest in educational technologies (including AI) and cognitive load, and curricular approaches that support positive learning behaviour, wellbeing, critical thinking and professional development. Nalini's research also includes medical imaging diagnositics and the use of AI.

Nalini is the co-founder of the Health Universities Initiative, which frames a whole-of-university approach to student success and wellbeing. She has several awards (Faculty, Vice-Chancellor, Australian Award for University Teaching) for her contributions to higher education. Nalini is the Chair of the International Program for Anatomical Education (FIPAE) of the IFAA, and an Associate Editor of Anatomical Sciences Education (Impact Factor, 7.2). Nalini is a Board Member and Fellow of ANZAHPE, Fellow of the Scientia Education Academy, and Fellow of HERDSA.

Nalini currently supervises 5 PhD students in the following topics:

• Health Advocacy in Medical Education: Evaluation of current practice and implications for medical programs
• Cosmetic female surgery: A consumer-driven evaluation of demand and its implications for medical education
• Fetal and Embryological Collections: A paradigm to examine the ethical practice of informed consent
• Anatomical Education: The role of digital-based pedagogies in future practice
• Liver and Gallbladder Imaging in Paediatric Patients: Developing a pipeline for diagnostic automation

Nalini currently supervises 4 reseach honours students on the following topics:

• Relationship-based support interventions in medical programs
• An evaluation of intersex education in medicine programs in Australia
• Left ventricular compaction: evaluation of MRI diagnostic criteria
• VR in biomedical sciences education: current scope of practice

Dr Cassandra Pattinson research centres around exploring the effects of sleep and circadian rhythms on health, wellbeing, and recovery across the lifespan. Dr Pattinson is a Senior Research Fellow at the Child Health Research Centre (CHRC) and the ARC centre of Excellence for the Digital Child. The Digital Child aims to support children growing up in the rapidly changing digital world, and provide strong evidence and guidance for children, families, educators, government and other concerned with children’s wellbeing. Her work has been supported by the ARC (including recently awarded an ARC Discovery Early Career Award, 2025), NHMRC, NIH and the DSTG, as well as the Australian Federal Government and Queensland Government.

Her research has involved a range of populations from children and adolescents, through to military personnel and athletes. Dr Pattinson's research spans a range of study designs and methodologies, including longitudinal studies tracking large child cohorts (>2000 children), standard observation techniques, survey and individualised standard child assessment, as well as studies employing physiological (actigraphy, spectrometry) and biological (hormones, proteomic, genomic) designs. Dr Pattinson also has a strong track record in research translation, these have included manuscripts in top scientific journals, reports for government and non-government organisations, development of professional development programs, as well as designing and presenting vodcasts and resources (e.g. fact sheets, workshops) to parent groups, young adults, government departments and the early childhood sector.

At CHRC Dr Pattinson is a part of the Community Sleep Health Group. This group collaborates with many other groups around broader issues of sleep and technology, sleep and the environment (including disasters), mental health and wellbeing, pain, disability, and new technologies and approaches.

Yang is currently a Honorary Research Fellow in UQ School of Public Health and a Research Fellow in Cancer Epidemiology Division of Cancer Council Victoria. He has extensive experience in analysing large-scale national and international health surveys and hospitalisaiton datasets with complex statistical models. He is interested in answering a couple of research questions in the population level (e.g. the associations between modifiable behaviors and chronic diseases; the inequalities in chronic disease risk).

Dr Erin Pitt is a Postdoctoral Research Fellow in the area of Childhood Allergy and Epidemiology within the Child Health Research Centre (CHRC). Erin possesses a Bachelor of Health Science (Nutrition); a Master of Public Health (Epidemiology and Research Methods); and a PhD, which was conferred in March, 2020. Her doctoral research investigated the influence of local food environment and socio-ecological determinants on early childhood dietary intake using a mixed methods research approach, which had a strong focus on nutritional epidemiology in the context of public health nutrition.

Prior to pursuing an academic career, Erin worked as a Public Health Nutritionist with Queensland Health where she managed, designed, implemented, and evaluated community-based public health nutrition interventions in a range of settings and locations including rural/remote and metropolitan regions. Erin collaborated and engaged with a range of diverse government and non-government organisations and industry bodies to address priority areas including rural and remote food supply issues, Aboriginal and Torres Strait Islander health and nutrition, children’s food literacy and local government nutrition-related policy and planning.

Erin is currently working on a diverse range of projects including determinants of developing cow’s milk allergy in infancy; the role of migration in allergy prevalence; and the potential co-occurrence of allergy with neurodevelopmental conditions. She has a particular interest in the role of maternal and child dietary diversity as well as socio-economic determinants and their association with the development of allergy in children.

Dr Melinda Protani is an epidemiologist with over 15 years experience in research and tertiary education. She is the current Program Director for the Master of Epidemiology at UQ. Her research is focussed on cancer aetiology, survivorship and patterns of care, with a particular interest in inequity in access to health services and the receipt of optimal cancer care. Dr Protani has experience in a number of methods including medical record audits, surveys of the general population, patient groups and clinicians, and data linkage using registry and administrative datasets.

Dr Sarah Reedman is a Postdoctoral Research Fellow at the Queensland Cerebral Palsy and Rehabilitation Research Centre group within the UQ Child Health Research Centre. Sarah is passionate about enabling participation of young people with disabilities in sports and active recreation. She is interested demonstrating how paediatric physiotherapists, occupational therapists and exercise physiologists are well-placed to deliver effective physical activity promotion interventions in young people with disabilites. Sarah is also involved in the conduct of a large, multi-site randomized controlled trial of an intensive functional goal-directed motor training intervention in children with bilateral cerebral palsy (Hand Arm Bimanual Intensive Training Including Lower Extremity [HABIT-ILE]).

Sarah is experienced in the following research methods:

• Design, conduct and administration of randomized controlled trials (including multi-site trials)
• Cross-sectional and cohort studies
• Validation of rehabilitation outcome measures
• Objective measurement of physical activity behaviours, tri-axial accelerometry

Sarah is available as an associate supervisor for HDR students.

Dr Megan Ross (she/her) is a titled research physiotherapist and postdoctoral research fellow at RECOVER Injury Research Centre, The University of Queensland. She is part of a research team, led by Professor Trevor Russell, which focuses on developing more effective and efficient health services supported by technology innovation. Megan’s current research projects include exploring consumer perspectives of the telerehabilitation service delivery model, factors that influence the uptake and utilisation of telerehabilitation, and exploring the acceptability and usability of digital health innovations. Megan has a broad range of research skills that span both quantitative and qualitative methods and co-design approaches, including systematic reviews, cross-sectional and longitudinal study designs and data analysis, discrete choice experiments, interviews and focus group discussions and thematic analysis.

Dr Ross received a Bachelor of Physiotherapy (with First Class Honours) in 2012 and a PhD in Physiotherapy in 2020 from The University of Queensland. Megan is the inaugural Chair of the Australian Physiotherapy Association’s LGBTQIA+ Advisory Committee, is Deputy Chair of the Australian Physiotherapy Associations’ National Advisory Committee and sits on the Queensland Gender Affirming Network Steering Committee. Dr Ross leads a program of research in the area of LGBTQIA+ experiences of, and access to healthcare with a focus on physiotherapy and allied health. Megan is passionate about ensuring safe and affirming access to healthcare for people with diverse gender identities, sexual orientations and sex characteristics and has received over $1M AUD in funding, including a CIA MRFF grant to co-design, implement and evaluate an LGBTQIA+ affirming model of primary care. The overarching objective of Dr Ross’s work is to improve access to, provision of, and experiences with health care and ultimately contribute to improved health and wellbeing for the LGBTQIA+ communities.

Ingrid Rowlands’ research is broadly focused on women’s reproductive health, with a particular interest in adverse events and diseases including miscarriage, infertility, endometriosis and gynaecological cancer. Dr Rowlands' current program of work is generating new knowledge on the causes and consequences of endometriosis using national, longitudinal datasets.

Previously, she worked as a postdoctoral fellow at QIMR Berghofer Medical Research Institute on a national, Australian study of women with uterine cancer, focusing on women’s quality of life following treatment. In this role, she also led a study exploring young women’s fertility concerns following a diagnosis of gynaecological cancer.

Her doctoral work examined women’s adjustment to miscarriage using data from more than 14,000 young women participating in the Australian Longitudinal Study on Women’s Health.