Ihtisham is an Honorary Senior Lecturer in Finance at the University of Queensland (UQ), also having earned his PhD in finance from UQ in 2020. With over a decade of teaching experience, both within and outside Australia, he has taught various undergraduate and postgraduate finance courses, both in traditional and online formats, covering topics such as Portfolio Management and Public Financial Management.
Ihtisham also has a vast experience in facilitating capacity building courses, especially for the public sector (Executive Education). He served as the Academic Director for UQ’s joint public sector finance program with the Queensland Treasury Corporation over the period 2021-2024. This role allowed him to bridge academic knowledge with practical industry insights, enriching the learning experience for both students and professionals alike. Notably, Ihtisham has been recognised for his excellence in teaching and learning, receiving the Student Engagement Award for his commitment to fostering a dynamic and engaging learning environment.
Ihtisham not only has a long teaching experience but is also actively involved in finance research. He has published scholarly work, in the fields of Sustainable Finance, Asset Pricing, and Corporate Finance in a number of highly ranked academic journals and has also been cited by different media outlets.
Dr. Sabine Matook is a Professor in Information Systems at the UQ Business School, University of Queensland. She received her doctoral degree from the Technische Universität (TU) Dresden, Germany.
Research
Sabine's research interests focus on the creation, adoption, and use, and consequences of effective use of IT artifacts in the two areas of information systems development (ISD) and social media. Within the context of ISD, she seeks to understand why and how the behaviors of teams and individuals dynamically shape the design and development of the IT artifact, including technology-mediated teams (including human-AI hybrids). Her interests also motivate the work on affordances and influences of social IT artifacts (e.g., social media) on and by users in the real and the virtual world.
In 2022, Sabine was recognized for her excellence in publications with the UQ Business School Research Award.
Sabine is a Senior Research Fellow with the Weizenbaum Institute for the Networked Society - The German Internet Institute. She has also held visiting positions at the University of Arizona (Eller College of Management), Georgia State University (Robinson College of Business), the University of Louisville, Vienna University of Economics and Business Administration (Austria), and the University of La Serena (Chile).
Her research is funded by Australian Research Council (ARC) Discovery Project (single CI) Grants in the fields of Sabine's expertise, especially information systems development and social media.
Sabine's 2023 ICIS paper, coauthored with Nadia Bello Rinaudo and Alan Dennis, about "AI Algorithms and Time Experience in Social Media: Explaining Discontinued Use" received the Best-Paper Runner's up award (selected from more than 200 accepted short papers).
Dr. Matook's work has appeared in MIS Quarterly, Journal of Management Information Systems, European Journal of Information Systems, Information Systems Journal, the Journal of Strategic Information Systems, the International Journal of Operations & Production Management, the Journal of Business Research, Decision Support Systems, and the Scandinavian Journal of Information Systems. Over the years, Sabine Matook has presented numerous research papers at international conferences, including the ICIS, ECIS, and PACIS.
Teaching and Learning
Sabine Matook is a passionate educator and a champion for work-integrated learning in higher education. She received the 2022 UQ Citation for Outstanding Contributions to Student Learning and the 2021 Teaching Excellence Award of the UQ Faculty BEL on "Enhancing Employability". She was also awarded the 2021 UQ Business School Award for "Innovation in Large Courses". In February 2024, Sabine was recognised by the 2023 Australian Awards for University Teaching (AAUT) with a Citation for Outstanding Contributions to Student Learning for "For innovatively designing a digital work-integrated learning partnership approach that enhances students' employability in Business Information Systems while inspiring them to ‘give-back’ to community organisations."
She is a Senior Fellow of Advance HE -- which indicates an advanced level of professional standing regarding her expertise in teaching and learning in higher education. In 2022, Sabine was appointed to the HEA@UQ Review Panel as an Assessor.
Sabine Matook produced in 2023 a train-the-trainer workshop for low-code development for the AIS Digital Academy.
Sabine also engages in the scholarship of teaching with a focus on digital employability through citizen development. Her work is currently under review in high-quality academic journals, whereas Sabine published initial findings at the 2021 Australasian Conference on Information Systems and, in 2024, at the Journal of Information Technology.
An opinion piece at The Conversation about "How work-integrated learning helps to make billions in uni funding worth it" and an article in the Campus Section of the Times Higher Education about "Helping students to see the future career value of their work-integrated learning" reached a large readership and influenced the practices of educators in Australia and internationally.
Service
Sabine Matook received the 2021 AIS Technology ATLAS Award. This award is given to those individuals who have made the most significant contributions toward the intellectual infrastructure of the Association for Information Systems (AIS). In 2022, Sabine was awarded the AIS Vision Award to recognize her contributions to the vision of the Association for Information Systems.
She is an Associate Editor for MIS Quarterly (MISQ), a Senior Editor for the European Journal of Information Systems (EJIS) and for the journal AIS Transactions on Replication Research (TRR), a member of the editorial review board for Information System Research, and has been an Associate Editor for Information Systems Journal (ISJ).
Sabine Matook is the AIS Council Secretary for The Association for Information Systems (Sep 2021- 2025).
In 2019, Dr. Matook served on the Expert Panel 'Information Systems' that reviewed the 2019 Australian Business Deans Council Journal Quality List, and in 2022, she served on the Expert Panel that reviewed the 2020 journal ranking list of the Australian Council of Professors and Heads of Information Systems (ACPHIS)
Sabine Matook was the program chair for the European Conference on Information Systems (ECIS) in 2022 and 2021 and 2019. In addition, she served repeatedly as track chair for the International Conference on Information Systems (ICIS) [2023, 2029, 2015], the European Conference on Information Systems (ECIS) [2024,2020], Pacific-Asian Conference on Information Systems (PACIS) in [2024, 2022, 2020], and the Australasian Conference on Information Systems [2018, 2019].
Program Lead, Innovation Pathways (FaBA) of UQ Business School
School of Business
Faculty of Business, Economics and Law
Professor
School of Business
Faculty of Business, Economics and Law
Availability:
Not available for supervision
Media expert
Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA (Australia's Food and Beverage Accelerator), Trailblazer Universities program, The University of Queensland, Brisbane, Australia.
Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, in the Department of Engineering, the University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance. She is also the Founding Co-Lead of the Service Innovation Alliance (SIA) Research Hub at the Business School, The University of Queensland. SIA is a multidisciplinary research hub focusing on Customer Experience, Service Innovation and Sustainability, with an emphasis on AI, digital transformation and service design.
Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) in 2022 for her distinguished contribution to the social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". https://anzmac.org/fellows/
In 2024 Professor Janet McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their respective programs of research. The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.
Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. She received a commendation by UQ’s Vice Chancellor Deborah Terry. “This is a very significant achievement that reflects the outstanding quality and impact of their research.” Only two persons in Australia were listed in the “Economics and Business” category, Janet being the only academic in Marketing in Australia to receive this award. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au
Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 220 publications (91 being refereed international journal articles, 21 book chapters/books, 23 industry articles, white papers, and reports, 14 workbooks and 75 international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, and the role of digital technology, AI, customer insights and choice preferences, customer complaining behaviour and customer value co-creation. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.
Janet leads several cross disciplinary and international research teams, obtaining over $88.1 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).
She has a H index of 60 (Google scholar) 44 (Scopus) and over 20,783 citations (Google Scholar).
Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director of the UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019 before being appointed Director of Research again in January 2020 until January 2023.
Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, the University of New South Wales, Sydney, and the University of Cambridge, UK.
Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.
In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, in alliance with BAE Systems, IBM, and Caterpillar the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.
Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/
Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.
RESEARCH AWARDS
* April 2024 – Ranked in 2024 World's BestBusiness and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.
* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.
* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/
* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.
[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]
* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.
*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.
[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]
* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).
* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.
* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.
[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]
* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).
[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]
* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.
* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.
[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]
* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]
* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/
* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.
* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]
* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]
* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]
* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]
* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)
* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)
* 2003 Best paper award European Marketing Conference (EMAC) 2003
* 2001 Best paper award AMA SERVSIG Conference 2001
MAJOR GRANTS – Leads cross disciplinary international research teams
*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)
*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)
*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)
*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)
*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)
* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).
* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).
* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).
TEACHING
Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.
Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School
Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.
She was the 2011 Winner of the UQ Business School Corporate Education Teaching Award. She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.
Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.
Dr Lin Mi is a Senior Lecturer in Finance at the UQ Business School. Lin's research interests include corporate finance and real estate finance. Her work has been published in well-regarded international journals including Journal of Banking and Finance, British Accounting Review, Economic Modelling, International Review of Finance, Pacific-Basin Finance Journal, and Accounting and Finance.
Karolina Mikołajewska-Zając is a Research Fellow in Strategy and Entrepreneurship at the UQ Business School. Her research revolves around patterns of societal crises and their influence on entrepreneurship and the dynamics and systemic effects of digital platforms' growth. Karolina's work uses ecological epistemologies, emphasizing relationality, process, and systemic connection.
Karolina obtained her PhD in Management and Organization Studies from Kozminski University in Warsaw, Poland. During her PhD, she held a 2-year visiting position at the University of California at Berkeley, where she conducted fieldwork tracing the organizational trajectory and ecosystemic effects of digital platforms focused on hospitality (Couchsurfing and Airbnb). Her research has been published in Organization Studies, European Journal of Social Theory, Internet Histories, and The Handbook of the Sharing Economy, among others. Karolina is a member of the editorial collective at ephemera. theory & politics in organization and a member of the steering committee at the International Sociological Association's Thematic Group 10 Digital Sociology.
Miriam Moeller (PhD, MBA) is an Associate Professor in International Business at The University of Queensland Business School, Australia. Her research, published in top academic and practitioner journals, explores how effective procurement, inclusion, and mobilisation of talent support firm internationalisation. As a multi-generational expatriate with experience across 5 continents, her research examines the global work relocations of globally mobile talent and their accompaying families members. She has a special interest in marginalised and minority communities, including that of LGBTIQA+ expatriates, women expatriates, and neurodivergent expatriates. In recent years, Miriam’s focus has been on championing the development of neuroinclusive workplace practices, both in Australia and globally. She is a member of the UQ Disability Inclusion Advocacy Network and serves as Associate Editor at the International Journal of Management Reviews and editorial review board member at the Journal of Global Mobility.
Associate Professor David Morrison's primary academic interests are in revenue law, corporate and insolvency law and economic analysis.
Associate Professor Morrison is an interdisciplinary researcher whose interests lie at the intersection of taxation law, corporate and insolvency law, bankruptcy, finance law and financial literacy as those interests apply to finance, the economy, social and policy framework and climate change. Associate Professor Morrison researches around law and finance especially as it applies to literacy and support for generational change. The recipient of three ARC research grants and a UQ Vice-Chancellors Research Excellence award, Associate Professor Morrison has held over 20 research grants and has published extensively including papers, conferences and as co-author of Voluntary Administration Thomson service. Associate Professor Morrison holds the degrees of BCom, LLB, MFM, LLM, GCEd and PhD (Qld), he holds the professional qualifications of Barrister-at-law, Chartered Accountant (CA), Fellow of the Financial Services Institute of Australia (FFin), and is a Chartered Tax Advisor of The Taxation Institute (CTA).
Nadeem is an Associate Professor of Accounting and Co-lead of the Business Sustainability Initiative (BSI) research hub at the University of Queensland (UQ) Business School. Before joining UQ, he held academic positions at the University of Otago and Auckland University of Technology in New Zealand.
Nadeem’s research spans interdisciplinary areas, including corporate governance, corporate social and environmental responsibility, and financial and non-financial disclosures, with a particular focus on climate change reporting. His work has been published in leading journals [ABDC A*/ABS4/FT50] such as The British Accounting Review, British Journal of Management, Journal of Business Ethics, Journal of Business Finance & Accounting, and Corporate Governance: An International Review, among others. His research has earned multiple Best Paper Awards at prestigious conferences, including the Accounting and Finance Association of Australia and New Zealand (AFAANZ) and the Corporate Governance SIG of the European Academy of Management (EURAM). Additionally, he has been recognized with awards such as the Best Emerging Researcher and has contributed expert commentary to media outlets like The Conversation and Newsroom.
A sought-after speaker, Nadeem has delivered keynote addresses and research seminars at international universities and conferences. He has also organized multiple international conferences and actively engages with standard-setting bodies, including the External Reporting Board (XRB) in New Zealand and the Australian Accounting Standards Board (AASB), contributing through research forums and panel facilitation. As a dedicated member of the academic community, Nadeem serves on the editorial boards of journals such as Meditari Accountancy Research (Associate Editor) and the Journal of Intellectual Capital (Editorial Advisory Board member) and regularly reviews for top-tier journals.
Nadeem teaches a range of accounting courses, including Sustainability Accounting and Reporting, Cost and Management Accounting, and Advanced Management Accounting, at both undergraduate and postgraduate levels. He has successfully supervised six (06) PhD students to completion, with his graduates now holding faculty positions at leading international universities. He continues to welcome new supervisees in his areas of expertise. He has also served as an examiner for several PhD theses.
With a strong leadership background, Nadeem has held several academic leadership roles, including Co-lead of the BSI research hub at UQ, Deputy Associate Dean of Postgraduate Programs, and Director of the Master of Professional Accounting degree at the University of Otago.
Nadeem is a member of Chartered Accountants Australia and New Zealand (CA ANZ) and the Accounting and Finance Association of Australia and New Zealand (AFAANZ).
Learn more about his research at the following links:
Google Scholar ID: XFJ46cEAAAAJ
Scopus ID: 57193715133
ResearcherID: AAD-2362-2019
ORCID: 0000-0002-8877-4400
Want to know more about the Business Sustainability Initiative (BSI) research hub? Click here.
Faculty of Engineering, Architecture and Information Technology
Senior Lecturer
School of Business
Faculty of Business, Economics and Law
Availability:
Available for supervision
Media expert
Dr. Morteza Namvar is a Senior Lecturer at the UQ Business School and a member of Future of health - Business School - University of Queensland. He specializes in Machine Learning (ML), Natural Language Processing (NLP), and Large Language Models (LLMs) in business contexts. With a strong foundation in computer science and IT engineering, he brings interdisciplinary expertise to his research, focusing on the application of ML-driven solutions in organizational and healthcare settings.
Morteza is deeply committed to advancing ML, NLP, and LLM research in business and healthcare, mentoring PhD and HDR students in leveraging these technologies to drive innovation, automation, and efficiency across various industries. He has successfully secured competitive funding for multiple ML and NLP projects and has published extensively in leading IS and computer science journals and conferences.
Beyond research, Morteza is passionate about educating the next generation of ML practitioners. His teaching focuses on hands-on ML development using Python, equipping students with the technical skills and confidence needed to excel in the rapidly evolving field of machine learning.
Affiliate of Centre for Business and Organisational Psychology
Centre for Business and Organisational Psychology
Faculty of Health, Medicine and Behavioural Sciences
Professor
School of Psychology
Faculty of Health, Medicine and Behavioural Sciences
Availability:
Available for supervision
Andrew is Professor of Business and Organizational Psychology. Andrew leads a large program of applied research into human performance and safety in complex environments. This program has received more than $10 million in funding from the ARC, Federal and State Governments, and industry. A key focus of this program has been on end user impact, with the ultimate goal of improving the safety and effectiveness of critical national infrastructure.
Andrew's major scientific contributions have been in two areas:
Performance, safety and effectiveness of people at work. He has published a series of influential papers on safety climate and work role performance. For example, the paper by Griffin, Neal and Parker (2007), which has been highly cited, reports the development of a theory of work role performance that explains how different forms of behaviour, such as adaptivity and proactivity, contribute to the effectiveness of individuals, as well as the teams and organizations that they work in.
Workload, decision making, and self-regulation. Andrew's research has improved our understanding of how people manage task demands in complex systems, such as air traffic control and emergency response. These environments require people to make decisions under time pressure, and often require tradeoffs to be made amongst competing goals (eg safety vs productivity). He has developed computational models to simulate the way that people make decisions in these environment, and how they manage their workload. His research has clarified the mechanisms by which people make choices amongst competing goals, and regulate the amount of effort they apply.
Dr Newey has pioneered a wellbeing approach to business and society. This framework assists leaders to integrate eight components of wellbeing: economic, environmental, social, cultural, physical, psychological, spiritual and material. Contemporary leadership in both business and society is seen to have to wrestle with competing tensions between these eight components. Dr Newey uses polarity leveraging as a way to assist leaders to create value across these eight components thus integrating businesses and societies to maximise wellbeing for their stakeholders. This integrated wellbeing model has been developed through a rigorous empirical research agenda and includes a number of conceptual papers laying out the core ideas, a measurement paper which specialises in how to measure wellbeing as well as field research. The field research has consisted of a large international study of the wellbeing beliefs and practices of leaders across Alaska, India and Norway as well as in-depth on-the-ground applied research with the City of Anchorage, Alaska. Included within the research is the study of how businesses and societies can successfully transition to wellbeing frameworks. Also included is a specialisation in circumstances of gridlock in societies where decision-making is characterized by polarization and lack of community investment. The research is currently being translated into a number of products including wellbeing frameworks for business and society as well as a wellbeing leadership development program for primary and secondary schools.
A passionate teacher, Dr Newey has won numerous internal University Teaching Awards as well as a prestigious National Citation for Outstanding Contributions to Student Learning. These awards were earned based on undergraduate and postgraduate courses in Social Entrepreneurship. Dr Newey innovated deep experiential learning experiences for students who are challenged to develop and execute with real stakeholders a social entrepreneurship model around a social issue of their choosing. These projects have addressed and made important contributions to issues including mental health, environmental sustainability, children with severe disabilities, homelessness, human trafficking and child services for victims of domestic violence.
In 2019, Dr Newey will launch his new course 'Entrepreneurial Leadership' which utilises insights from his groundbreaking research to develop a generation of leader able to deal with complex challenges as well as undertake ongoing personal development.
From the politics of climate change to defending democracy, Professor Daniel Nyberg is seeking to understand how corporations, governments, and citizens negotiate different priorities when facing key challenges of our time.
This qualitative researcher takes an interdisciplinary approach to his work across two main areas:
climate change, where he interrogates the links between climate change and corporate capitalism, and
defending democracy, where he seeks to untangle the relationships between industry and government.
“These are some of the biggest threats facing humankind,” he affirms.
“How could you not be interested?”
Climate Change
Professor Nyberg’s interest in climate change came from a growing sense of urgency. As public interest in green products grew, corporations were beginning to address climate change internally, through the design and delivery of green products and services. At the same time, the climate emergency led to attempts to contain or regulate polluting industries, for example through carbon offsets and other measures.
“It’s important to understand what corporations are doing in order to mitigate and/or minimise the effects of climate change,” Professor Nyberg explains.
“We also need to have knowledge about what they’re doing so we can regulate their activities.”
Working alongside Professor Christopher Wright from the University of Sydney's Business School, and Dr Vanessa Bowden from the University of Newcastle's School of Humanities, Creative Industries and Social Sciences, this ground-breaking research has been published in a number of leading international journals. The three colleagues collaborated on the book, Organising Responses to Climate Change: The Politics of Mitigation, Adaptation and Suffering (2022, Cambridge University Press), building on the success of Professor Nyberg and Professor Wright's book, Climate Change, Capitalism, and Corporations: Processes of Creative Self-Destruction (2015, Cambridge University Press), which attracted wide attention across both the social and natural sciences.
Defending Democracy
Building on this work, Professor Nyberg has developed a strong interest in corporate political activity, both in how public policy is interpreted and implemented in practice, as well as in how corporations seek to influence public policy. This shift from the narrow focus on corporate outcomes to the broader understanding of democratic processes, is particularly relevant in the fraught debates around climate policy.
“I’m currently exploring how corporations influence democracy,” he states.
“The clearest example is the Labor Government’s super profit tax proposal of 2010, which the mining industry vehemently opposed. Even though it spent $22 million doing so, calculations by the Australian Financial Review suggest it saved $10 billion by agreeing to a truce with then-Prime Minister Julia Gillard. So, you can see it’s often much easier and cheaper for corporations to deal with public policies than it is for them to deal with their processes.”
Richard teaches courses on leadership, strategic decision-making, and strategic human resource management in the graduate, MBA, Executive Education, and online education programs at The Business School, University of Queensland. Richard's research interests include leadership, strategic decision-making, and organization studies using practice and process perspectives. His interest in these fields stems from his previous 23-year career as a commissioned officer in the US Army Special Operations Forces. Richard routinely advises leaders and organizations in leadership, strategy, and organization improvement.
Affiliate of Centre of Architecture, Theory, Culture, and History
Centre of Architecture, Theory, Criticism and History
Faculty of Engineering, Architecture and Information Technology
Senior Lecturer in Architecture
School of Architecture, Design and Planning
Faculty of Engineering, Architecture and Information Technology
Availability:
Available for supervision
Media expert
Tim O’Rourke's research investigates past and present applications of cross-cultural design across different building types and settings. Such projects often require multi-disciplinary approaches to the study of architectural problems, informed by the histories of buildings and the people who use them. A Discovery Project on healthcare architecture combined different research methods to ask if design can improve the experience and participation of Aboriginal and Torres Strait Islander people in hospitals and clinics.
Tim's current research focuses on the design and social histories of Indigenous housing from the 1950s assimilation era to the 2000s. These studies seek to answer questions about design intentions and the origins, development and evaluation of architectural methods that improved public housing for Aboriginal and Torres Strait Islander people. His PhD examined the history and use of Aboriginal building traditions in the Wet Tropics Region of Queensland. He has contributed to a range of research projects related to Indigenous housing, settlements and landscapes. Research topics include self-constructed dwellings and vernacular building technologies, cultural tourism, adaption to climate change and housing sustainability. Results from these studies have been published in technical reports, conference proceedings, journals and book chapters.
Tim is a registered architect, having worked in architectural practices in Brisbane and Sydney, and he maintains an interest in timber construction and joinery. As a sole practitioner, he has designed residential projects and worked on a range of building types for Aboriginal communities. He teaches architectural technology and design and has offered a range of research topics in the Master of Architecture program.
Memberships
Fellow Australian Institute of Architects
Society of Architectural Historians Australia and New Zealand
Dr Faith Ong's research focus lies in the role of events, tourism and hospitality as tools of social change. Thus, she researches into the social impacts of events and tourism on communities. Her work explores how different forms of festivals, community gatherings and targeted events impact the social inclusivity of places. Volunteering is also one of Faith’s areas of expertise, determining the impacts of volunteering in tourism and events on the individual.
Faith is interested in enabling full and inclusive participation of communities across a broad spectrum of events and travel. In particular, her work has focused on communities that are sexually and culturally diverse, as well as people with disabilities. She continues to explore the signals of inclusion and exclusion at occasions that are meant to bring communities together.
Dr Jan Packer has a background in Psychology having completed a BA (Hons) at UQ in 1976. Her PhD (Education, QUT, 2004) focussed on motivations for learning in educational leisure settings. She has published broadly in the area of educational psychology over many years. The current major focus of her research is in applying the principles of educational, environmental and positive psychology to understand and facilitate visitor experiences in leisure settings such as museums and other tourist and leisure contexts. Jan was co-editor of the international journal, Visitor Studies from 2005 through 2011.
Ravi Pappu is an Associate Professor of Marketing at the UQ Business School, University of Queensland, Australia. He teaches topics related to applying quantitative research methods in business to honours and PhD students and market and consumer research to postgraduate students.
Over the years, he has received the UQ Business School Teaching Excellence Award and the UQ Business School Research Excellence Award. Twice he was a Finalist for a UQ Teaching Excellence award.
Ravi received a PhD in marketing from the University of New England, Australia, and an MBA and a Postgraduate Diploma in Marketing, both awarded with Distinction from the University of Waikato, New Zealand. Earlier, he received a Bachelor’s degree in Mechanical engineering from JNTU, Anantapur in India, awarded with First Class and Distinction.
Ravi's research interests include the areas of advertising, branding, international marketing, new products and innovation. His research has been published in several internationally recognised journals, including the Journal of International Business Studies and the Journal of the Academy of the Marketing Science. His research has been funded through several competitive grants, including ARC.
Ravi serves on the editorial review boards of premier international journals, including the Journal of International Marketing, the Journal of Business Research and the European Journal of Marketing. He is a member of the American Marketing Association (AMA) and Society for Consumer Psychology (SCP), a Fellow of the Academy of the Marketing Science (AMS) and a Fellow CPM of the Australian Marketing Institute (AMI).
Further information about Ravi is available at the following links.
Ravi's current research focuses on modelling consumer decision-making concerning different types of brands (e.g. manufacturers, retailers, nonprofits and countries). He is also interested in understanding how marketing communications (e.g. advertising, celebrity endorsement, sponsorship) can shape consumer attitudes and brand perceptions.
Ravi's research on sponsorship, brand equity, brand innovativeness, country-of-origin effects, celebrity endorsement, country branding and retailer branding has been published in scholarly international journals, including. His research papers have been read or downloaded over 370,000 times.
|Journal of the Academy of Marketing Science | Journal of Business Research | International Business Review | Journal of International Business Studies | European Journal of Marketing | Journal of Retailing and Consumer Services | Journal of Marketing Education | Journal of Public Policy and Marketing | Journal of Product and Brand Management | Journal of Travel Research |
Research Grants
Ravi was the lead Chief Investigator of an Australian Research Council Linkage project (with Bettina Cornwell) supported by the Australian Red Cross Blood Service. Major outcomes of this research include a model for explaining communication portfolio effects on the image and equity of non-profit brands. Ravi's research has also attracted several internal competitive grants from the University of New England and the University of Queensland.
Awards & Distinctions
2018 - Inaugural JPBM Award for most impactful article, Emerald Literati Network (with P.G. Quester & R.W. Cooksey)
2016 - Outstanding Reviewer of the Year Award, Emerald Literati Network
2015 - UQ Business School Teaching Excellence Award
2009 - Outstanding Reviewer of the Year Award, Emerald Literati Network
2006 - UQ Business School Research Excellence Award
2000 - Best Marketing Research Paper Award, American Marketing Association (with A. Sinha & P. Leszeczyc)
1998 - Highly Commended Paper, Doctoral Colloquium, Australian and New Zealand Marketing Academy Conference
TEACHING
As of 2024, Ravi teaches courses in quantitative research methods and applied statistics.
RBUS6902 Quantitative Business Research Methods I
Distinctions (Teaching)
2015 - UQ Business School Teaching Excellence Award
2015 - Finalist - University of Queensland Teaching Excellence Award
2014 - Finalist - University of Queensland Teaching Excellence Award
Teaching Evaluations (Click on the following links to view student evaluations in pdf)
Honours/PhD
RBUS6903 Quantitative Business Research Methods II (SEM) |2020 | 2019 | 2015 | 2014 | 2013 |
RBUS6931 Scientific Method in Management II | 2018 |2015 | 2014 | 2013 | 2012 |
RBUS6931 Scientific Method in Management I | 2018 |2017|
Postgraduate
MKTG7510 Market and Consumer Research |2019 | 2018 |2017| | 2016 | 2015 |
PhD Supervision
Ravi is available for research supervision. His previous research students have achieved publications in internationally recognised journals (e.g., European Journal of Marketing, Journal of Business Research and Journal of Travel Research) and conferences (e.g., AMA, AMS, WMC). Following are some of the areas of his research interest.
| Maddy Nugent (2022) - Sponsorship authenticity | B.D.C. Tang (2021) - Sponsorship engagement | M.G. Guerra Calvo (2020) - Celebrity endorsement | S. Caulton (2019) - Brand crises | I. Goh (2018) - Sponsorship portfolios | I. C. Y. Lim (2016) - Brand innovativeness | S.C. Yu (2013) - Celebrity portfolios | A. Spry (2007) - Celebrity endorsement | M. Chong (2006) - Consumer innovativeness | P. Stower (2006) - Multiple celebrity endorsement |
SERVICE
Associate Editor
International Journal of Consumer Studies (2020 - 2024)
Co-Guest-Editor
Journal of Strategic Marketing - Special issue on Research in Strategic Marketing
Journal of Product & Brand Management - Special issue on Brand Equity
Editorial Board Membership
| Journal of International Marketing | Journal of Business Research | European Journal of Marketing | International Marketing Review | Asia Pacific Journal of Marketing and Logistics | Australasian Marketing Journal |
Assessor
Australian Research Council
Invited Seminars
| Australian National University | IIM-Calcutta | IIM-Ahmedabad | Indian Institute of Science | IIM - Bangalore | University of Melbourne | University of New South Wales | University of Adelaide | University of New England |
Visiting Positions
| Indian Institute of Management - Bangalore 2016 | University of Oregon 2013 | University of Adelaide 2009 | University of Michigan 2009 | Indian School of Business 2003 |
Affiliate of ARC Research Hub to Advance Timber for Australia's Future Built Environment (ARC Advanc
ARC Research Hub to Advance Timber for Australia's Future Built Environment
Faculty of Engineering, Architecture and Information Technology
Affiliate of Centre for Business and Organisational Psychology
Centre for Business and Organisational Psychology
Faculty of Health, Medicine and Behavioural Sciences
Associate Professor
School of Psychology
Faculty of Health, Medicine and Behavioural Sciences
Availability:
Available for supervision
I am an Associate Professor and Organisational Psychologist at UQ's School of Psychology. I research, supervise, teach, and consult on a broad range of work and organisational topics. Through my research, I aim to help organisations and their employees devise new strategies for balancing and realising the dual concerns of feeling well and performing well. To this end, I have researched employee stress, well-being, motivation, and performance in a range of high-performance settings (e.g., small business owners, professional musicians, elite athletes, and safety critical work in healthcare and transport industries). I also supplement this field research with a program of basic research in my laboratory using work simulation paradigms.
Some of my specific research topics include: how workers manage their energy during work; how workers recover from work stress in off-the-job time; how jobs and careers can be designed to maximise well-being, motivation, and performance; and I also explore the 'hidden costs' of performance management systems. Beyond these core areas, I have also contributed to other topics through theoretical (i.e., self-determination theory) and methodological (i.e., physiology, experience sampling, work simulation) expertise in academic, industry, and student-based collaborations. For example, in areas like supervisor support, diversity and inclusion, employee voice, employee green behaviour, compassion science, and social identity.
Passionate about doing practically-relevant research, though my consulting and advisory work I have helped both public and private organisations tackle issues with selection and recruitment, training and development, career management, work design, culture change, and operational safety. I also regularly engage with the media on topics related to my expertise and my research and/or commentary has been featured in outlets like TIME Magazine, Harvard Business Review, HR Magazine, and ABC’s popular podcast This Working Life.
I currently serve on the Editorial Boards for the Journal of Occupational Health Psychology and the European Journal of Work and Organisational Psychology.
Dr. Andre A Pekerti is an Associate Professor in International Management within the International Business Discipline, at The University of Queensland Business School. He is an n-Cultural, a Christian of Indonesian-Chinese heritage who grew up in Jakarta, Southern California, and New Zealand, and is a naturalized New Zealander and Australian. Andre’s multicultural background complements his research interest and teaching in international management.
His primary research topics are attributions, acculturation, cultural intelligence, cross-cultural communication, multi-method assessment on n-Culturals and cognitive complexity, ethics, family business, human factors, n-Culturals, servant leadership, social justice, trustworthiness, and wellbeing.
Andre consistently publishes in international journals including, International Journal of Cross-Cultural Management, International Journal of Human Resource Management, Journal of Business Ethics, International Journal of Intercultural Relations, and Journal of International Business Studies.
He served as Vice President of the Australia New Zealand International Business Academy for two terms. He consistently serves as an ad hoc reviewer for several international journals. Currently, he is on the following editorial review boards: Asia-Pacific Journal of Management; Cross-Cultural and Strategic Management; Human Resource Management Review; International Journal of Intercultural Relations; Journal of International Business Studies; Journal of World Business; and Honorary Editor of Andalas Management Review.
Andre initiated the Rapid Acculturation Mateship Program (RAMP) at UQBS. A precursor to Global Mates and BEL Buddies, RAMP is a 19-week program connecting local students with incoming international students. RAMP “Serves to facilitate adjustment to UQ, Australia and the reciprocal learning of cultures”, and has positively affected the experiences of domestic and international students.
Dr. Pekerti has taught in MBA Programs at The University of Auckland, Bond University and UQ Business School. He consulted for Diner’s Club, Singapore; the Department of Transport Victoria, Australia; and the Ministry of Trade, Indonesia. Most recently collaborated with BiasSync, a science-based solution designed to help organizations more effectively assess and manage unconscious bias in the work environment.
Author of n-Culturalism in Managing Work and Life: A new within individual multicultural model.
Nicolas Pontes is a Senior Lecturer in Marketing at the UQ Business School and he holds a PhD and a MSc in Marketing, both with a focus in Branding. His industry experience include roles such as marketing research coordinator, marketing manager, and marketing consultant. He has a large experience in teaching and research at leading universities in Australia, where he has had the role of Program Coordinator for Advertising and IMC majors at both Undergraduate and Post-Graduate levels. Dr Pontes is also the Founder and Academic Advisor at Newish Communications Inc., the first student-run communications agency in Australia. His research interests are in the area of consumer decision-making and information processing with a particular interest in online consumer behaviour, social media engagement, price and promotion advertising, and branding. His research has been published in the European Journal of Marketing, Psychology & Marketing, Computers in Human Behavior, Journal of Experimental Psychology: Applied, Journal of Services Marketing, Journal of Retailing and Consumer Services, Journal of Product & Brand Management, and Journal of Brand Management. His work has also been presented at international advertising and marketing conferences such as Association for Consumer Research [North America], American Marketing Association, and American Academic of Advertising.
Research Supervision I am not accepting new HDR (Mphil or PhD) students.
