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Dr Hannah Mayr is an Advanced Accredited Practicing Dietitian and works as Principal Research Fellow for the Nutrition and Dietetics Department at Princess Alexandra Hospital, Brisbane. She collaborates with diverse teams of allied health and medical clinicians, clinician researchers, academics and consumers.

Dr Mayr has expertise in cardiometabolic disease prevention and management and her work has a focus on evidence-based healthy dietary patterns. In this area her interests and experience include dietary intake assessment and intervention design; randomised controlled and feasibility trials; telehealth and mhealth; qualitative interviews; implementation science and consumer engagement.

Dr Mayr received the Dietitians Australia Early Career Researcher Award in 2018 for her PhD work investigating a Mediterranean diet intervention in people with coronary artery disease and its impact on the Dietary Inflammatory Index. She has recently led a project focused on translating a Mediterranean-style, heart healthy diet approach into routine care for people with type 2 diabetes or heart disease. Dr Mayr has also collaborated on projects focused on improving outcomes for people with kidney disease, rheumatoid arthritis, liver transplant, and fatty liver disease through nutrition assessment or intervention.

Dr Mayr is an experienced university Lecturer and research supervisor in dietetics practice and research and is committed to research capacity building of dietitians and allied health professionals.

Lorraine Mazerolle is an Emeritus Professor at The University of Queensland, School of Social Science and an Australian Research Council Laureate Fellow (2010–2015). She received the Companion of the Order of Australia (AC) in the General Division on Australia Day 2024 “for eminent service to education, to the social sciences as a criminologist and researcher, and to the development of innovative, evidence-based policing reforms.” Professor Mazerolle has published 5 books, 4 edited books, over 180 scientific journal articles and 46 book chapters. Her work has been cited more than 14,000 times. Her research interests are in experimental criminology, policing, drug law enforcement, regulatory crime control, and crime prevention. She has held many academic leadership roles including Co-Chair of the Crime and Justice Group (Campbell Collaboration), Editor-in-Chief of the Journal of Experimental Criminology and Chair of the American Society of Criminology’s (ASC) Division of Experimental Criminology. She is an elected Fellow and past president of the Academy of Experimental Criminology (AEC), and an elected fellow of the Academy of the Social Sciences Australia and the American Society of Criminology (ASC). Professor Mazerolle is the recipient of the ASC Division of Experimental Criminology Jerry Lee Lifetime Achievement Award (2019), Partners in Research Excellence Award The University of Queensland (2019), Distinguished Achievement Award of the Center for Evidence Based Crime Policy at George Mason University (2019), ASC Sellin-Glueck Award (2018), the ASC Division of Policing Distinguished Scholar Award (2016), the AEC Joan McCord Award (2013), and the ASC Division of International Criminology Freda Adler Distinguished Scholar Award (2010). She has won numerous US and Australian national competitive research grants on topics such as partnership policing, police engagement with high-risk people and disadvantaged communities, community regulation, problem-oriented policing, police technologies, civil remedies, street-level drug enforcement and policing public housing sites.

Professor Ross McAree is Head of the School of Mechanical and Mining Engineering at the University of Queensland. His research interests are focused on machinery dynamics and control with a current emphasis on mining equipment automation.. Professor McAree led the development and demonstration of the world’s first fully autonomous mining excavator as the outcome of a 10year collaboration with Joy Global Surface Mining (now part of Komatsu) and has collaborated with Caterpillar Inc. to develop and trial the world’s first autonomous bulldozer capable of production dozing using the ‘pivot push’ method. From 2007-2015 Professor McAree held an industry funded (P&H) Chair in Mechanical Engineering and from 2009-2015 he was Vice President for Automation and Automation Program Leader with the Cooperative Research Centre for Mining. He has attracted in excess of $12M dollars of Category 1-3 and $8.5M of Category 4 funding has contributed to the winning of two CRC bids (CRCMining and CRCMining2) for a total of $35.2M funding. He established the Mechatronic Engineering Plan at UQ in 2002. He has given leadership to his School as Chair of Research Committee (2009-2015) and Teaching and Learning Committee (2015-2017). Significant external service includes serving as Chair for the Australian Academy of Science National Committee on Mechanical Sciences (2001-2006) and as the Australian representative to the International Federation of Mechanism and Machine Theory (2001-continuing), Associate Editor for journal ‘Mechatronics’ (1999-2011) and member of Australian Standards Committees ME-27 and IT-06P. Professor McAree is a fellow of the Australian Academy of Technology and Engineering (ATSE).

Tomomi is an early career researcher who has a strong interest in parental health and wellbeing in the context of disability. She has worked in mental health practice before changing the direction of her career to the tertiary education sector. As she worked with people who were mothers in clinical context, she became interested in the power of mothering role and occupation. This interest has led her to complete her PhD study to investigate family routine management and its everyday impact on mothers of autistic children. With her PhD, she compared the experiences of mothers of autistic children using their household status (i.e., single versus couple) as well as region of residence (i.e., major city versus regional areas) to highlight the similarities and differences between these groups. Tomomi is also interested in mental health among international students, especially those students who come from non-Western cultural background. She has presented her research both at national and international conferences.

I am an experienced systems thinking practitioner/senior researcher with The University of Queensland’s Centre for the Business and Economics of Health, and a Non-Executive Director of the Sunshine Coast Hospital and Health Service with 15 year’s state and national Board experience. I hold a PHD, an MBA, Econometrics Hons and Bach. Econ from UQ and am an Oxford Said Business School and London Business School alum. With both an industry and research background, I am dedicated to helping organisations use system thinking tools to diagnose, understand and analyse and develop solutions for the critical challenges before them. In the rapidly changing healthcare environment, systems tools and methods have been used with great success to transform organisations through fostering an integrative approach to patient-centred care, improving efficiency, and promoting co-ordinating operations, amongst other positive results. Systems thinking’s holistic approach to understanding the interconnectedness of system elements and the underlying dynamics of systems can help explain why health systems behave the way they do and offer valuable insights into leverage points for sustainable change. In my senior research role, the systems thinking interventions I have led have required wide collaboration across the health industry’s peak bodies including Queensland Health leadership, CEO’s and Executives, HHS researchers and clinicians, QAS, OCNMO, Community Controlled Indigenous Health Organisations, Consumer groups and other health agencies. Many of the reports I have written for industry and government that have directly influenced policy e.g. the use of systems thinking workshops to inform QLDs nursing and midwifery ratios.

I am proficient with system thinking methods, both qualitative and quantitative, and specialise in working collaboratively with organisations to deploy these methods to explore the broader context of their complex problems and develop holistic solutions. Systems often involve feedback loops where actions produce consequences that affect future actions. A systems thinking approach to problem solving focusses on understanding how those changes may propagate through the system, and where those effects actually impact.

I enjoy working with industry partners to impart systems thinking skills. This usually involves facilitating participatory workshops which use scripted activities to enable stakeholders at the coalface to translate their expert knowledge into meaningful systems maps used to communicate to others, enhance understanding of system behaviour and inform leverage points for improvement. Complex systems tend to have multiple processes which cross multiple boundaries. This can encourage a silo mentality promoting” firefighting” fixes over systemic solutions. These are often costly and can mask unintended consequences. Systems thinking methods encourage thinking across boundaries wherein the system maps and system solutions are codesigned from a shared understanding.

Health is systemic and integrative, multidimensional, and multilevel. I can help your organisation to explore problems from a systems perspective to (a) identify leverage points for intervention, (b) discover a richer understanding of the implications of interventions and policy, (c) foster more robust interventions and (d) strengthen stakeholder buy-in and policy ownership through encouraging a shared vision and collaborative style.

Underpinning my research skillset is my 15 years’ experience of Boards and 25 years of senior leadership experience in Industry. I am a member of the UQBS Future of Health Hub. In my past corporate finance/Treasury roles, both public and private, I have had extensive experience in project leadership (as treasury systems design/implementation and as CIA on grants), governance (Chair/member of Governance Committees), regulation and strategic oversight (Treasurer, JBS Australia), cash and foreign exchange risk management, policy frameworks and financial and enterprise risk management. I have 15 years’ experience on Boards, six and a half as Board Chair. In 2019, I completed the London Business School’s Leading Change Course which gave me unique insights into ways, aimed at helping healthcare leaders face the unprecedented challenges before them with agility and vision. I have lived experience in compliance and ethics, risk and assurance, strategy formation, financial oversight, and culture resets. All this experience has benefitted my industry facing roles, enabling me to better support industry partners to evaluate and discern, collaborative effectively, make evidence-based decisions with confidence, understand the consequences of feedback in systems, consider broader impacts on healthcare systems and communities and foster a culture of innovation.

I hold a first-class honours degree in Econometrics, a full two year MBA and completed a PhD in 2015 investigating the impact of the carbon tax on Australia’s Red Meat Industry using system dynamics. My interest in the topic was born of working for 25 years in the red meat processing sector. I entered the industry in 1984, accepting the newly formed role of Group Treasurer, Australia Meat Holdings, to steer Australia's major processing companies through an industry wide rationalisation. In later years, I undertook the role of Risk Manager and Co-Treasurer for JBS Australia's operations, a $3billion enterprise nationally. Responsibilities included currency and cashflow management and loan negotiation. Prior to 1984, I was second in charge of the Queensland Government Treasury Department with responsibility for management of Queensland Government debt and foreign currency exposures under the leadership of Sir Leo Hielscher.

Professor Craig A McBride PhD, FRACS, FACS is a full-time Senior Staff Specialist Paediatric Surgeon at Children's Health Queensland. He is also an educator, a researcher, and a father to two boys. In addition to his public work, he has a private practice at www.betterkids.com.au.

Professor McBride is originally from Aotearoa/New Zealand and worked in three of the four Paediatric Surgical units in that country, before moving to the Royal Children's Hospital in Melbourne for the final two years of his surgical training. Following Fellowship in 2007, he moved to Brisbane and has been here ever since.

He has specialised interest and expertise in thoracic, hepatobiliary and pancreatic surgery, burns and trauma. He is also a member of both the Children's Health Queensland Human Research Ethics Committee and the Clinical Ethics Response Group at Queensland Children's Hospital, as well as being involved in the Queenslannd Children's Critical Incident Panel and the Clinical Incident Subcommittee of the Queensland Paediatric Quality Council.

Craig has published research in many areas related to children's health.

Dr. Emily McCann is a Postdoctoral Research Fellow at the Dementia & Neuro Mental Health Research Unit at the University of Queensland Centre for Clinical Research. She is currently working on the development of a Parkinson's Disease specific cognitive toolkit to harmonise cognitive assessment and understand the development of dementia.

She completed her PhD in 2024 at the Cognitive Neurology (Nestor) lab at the Queensland Brain Institute. During her PhD, she investigated the nature and timing of visuoperceptual impairments across a range of neurodegenerative diseases.

Associate Professor Kate McCarthy is an Infectious Diseases Physician and a Microbiologist. She is an Associate Professor with the University of Queensland Medical School. She is a committee member of the Australian Healthcare Infection Control Special Interest Group and is the Medical Director of Infection Control at the RBWH. A/Prof McCarthy has authored 36 publications and co-supervises two PhD students. She lectures for the University of Queensland Medical School. A/Prof McCarthy is passionate about research that impacts the longer term care of the patients she sees in clinical practice.

Alexandra is jointly-appointed as Professor of Clinical Nursing, University of Queensland and Mater Health Services. She has practised extensively in acute cancer care, including chemotherapy administration, in rural and metropolitan settings. Her PhD investigated sociocultural issues related to breast cancer and while she mostly now undertakes intervention research, she maintains an interest in the sociological as well as clinical aspects of cancer care. Sandie’s current funded research has two streams. The first stream focuses upon issues related to the long term outcomes of cancer treatments, using mixed methods. The second stream concentrates on collaborative interventions to assess and manage the toxicities of acute cancer treatments.

Janet R. McColl-Kennedy is Professor of Marketing, UQ Business School, and Lead, Innovation Pathways Program, FaBA, Trailblazer Universities program, The University of Queensland, Brisbane, Australia.

Professor McColl-Kennedy is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, Department of Engineering, University of Cambridge, UK. Research Collaborators | Cambridge Service Alliance. She is also the Founding Co-Lead of the Service Innovation Alliance (SIA) Research Hub at the Business School, The University of Queensland. SIA is a multidisciplinary research hub focusing on Customer Experience, Service Innovation and Sustainability, with an emphasis on AI, digital transformation and service design.

Janet embodies scholarly excellence. She is an elected Fellow of the prestigious Academy of the Social Sciences in Australia (ASSA) from 2022 for her distinguished contribution to the social sciences. She is also a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) having "demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership". Fellows — ANZMAC

In 2024 Professor McColl-Kennedy was appointed to the Australian Research Council (ARC) College of Experts based on her exemplary sustained track record of obtaining and leading her teams to the successful completion of their respective programs of research. The ARC College of Experts plays a very important role for the ARC and the research community more broadly. Appointees assign external assessors and help rank and moderate ARC grant applications that have been submitted under the National Competitive Grants Program (NCGP). They also assist with recruitment of new assessors and provide advice for peer review reforms to the ARC. This appointment is recognition of her international standing and contributions to research both in Australia and internationally.

In 2025 she was awarded the “Christopher Lovelock Career Contributions to the Services Discipline Award”. This highly prestigious award is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Contributions to the services discipline should be significant, frequent, and include recent contributions. 2025 Christopher Lovelock Award Winner – SERVSIG

Professor McColl-Kennedy was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This outstanding achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™. In 2023 and 2024 she was ranked in the World's Best Business and Management Scientists by Research.com. https://research.com/scientists-rankings/business-and-management/au

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. With over 220 publications (92 international refereed journal articles, 21 book chapters/books, 23 industry articles, white papers and reports, 14 workbooks and 75 international conference papers), Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, the role of digital technology, AI, customer insights and choice preferences, and customer value co-creation. She has particular expertise in health care services. Professor McColl-Kennedy is dedicated to nurturing the next generation of researchers mentoring over 20 PhD and honours students.

Janet leads several cross disciplinary and international research teams, obtaining over $89 million in competitive research grants, including 20 years of continuous funding from the prestigious Australian Research Council (ARC).

She has a H index of 62 (Google scholar) 44 (Scopus) and over 21,310 citations (Google Scholar).

Professor McColl-Kennedy has held several senior leadership positions in the UQ School of Management and UQ Business School, including Marketing Discipline Leader for 10 years from 1996 to 2005, Research Director of the UQ Business School from January 2006 to June 2008 and from April 2009 to January 2010, Director International in the School of Business from January to December 2010 and Associate Director, Research (Engagement and Impact) in 2019 before being appointed Director of Research again in January 2020 until January 2023.

Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy, the University of New South Wales, Sydney, and the University of Cambridge, UK.

Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as the Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, Harvard Business Review, European Journal of Marketing, Journal of Business Research, Journal of Service Management, Psychology and Marketing, Journal of Services Marketing, Journal of Marketing Management and Industrial Marketing Management.

In recognition of her international research reputation she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, University of Cambridge, UK, a global alliance between leading businesses and universities. Founded by Cambridge University Institute for Manufacturing and Judge Business School, in alliance with BAE Systems, IBM, and Caterpillar the Cambridge Service Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. For more information on Cambridge Service Alliance see http://www.ifm.eng.cam.ac.uk/research/service/.

Her latest work focuses on measuring and managing customer experience (CX) See https://managementink.wordpress.com/2018/12/21/gaining-customer-experience-insights-that-matter/

• Appointed to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing. Global companies on the board include Ericsson, Tetra Pak, Volvo and IKEA.
• Appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 -2022.
• Appointed as Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 -2019.
• Appointed Research Faculty in the Center for Service, Arizona State University, USA in 2018 ongoing.

RESEARCH AWARDS

* April 2024 – Ranked in 2024 World's Best Business and Management Scientists. (See World's Best Business and Management Scientists: H-Index Business and Management Science Ranking in Australia 2024 | Research.com). Ranked second top Marketing Professor in all of Australia.

* June 2023 - Received the inaugural Bo Edvardsson Industry Impact in Services award, QUIS18, VinUniversity, Hanoi, Vietnam.

* November 2022 – Elected Fellow of the Academy of The Social Sciences in Australia (FASSA) https://socialsciences.org.au/

* June 2020 – Awarded highly commended paper. Finalist (with two others) for the 2019 Journal of Service Research best paper award.

[McColl-Kennedy, J.R., M. Zaki, K. Lemon, F. Urmetzer and A. Neely (2019), “Gaining Customer Experience Insights that Matter”, Journal of Service Research, 22, 1, pp.8-26.]

* December 2019 awarded the 2019 University of Queensland Business School's “Research Team Engagement Award" for outstanding achievement in research - Service Innovation Alliance (SIA) interdisciplinary research group.

https://business.uq.edu.au/service-innovation-alliance

*July 2019 – “Robert Johnston Highly Commended Paper award of 2018”. “Awarded for your outstanding research” by the Journal of Service Management Editorial Review Board. Award presented at Frontiers in Service Conference, 19 July 2019, Singapore.

[Bolton, R., J.R. McColl-Kennedy, L. Cheung, A.S. Gallan, C. Orsingher, L. Witell, M. Zaki (2018), “Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms”, Journal of Service Management, 29, 5, pp. 776-808.]

* November 2018 - Awarded the Cross-Discipline Research Award by the UQ Business School for outstanding achievement in research (29 November 2018).

* September 2018 - "the most influential marketing academic in Australia". Professor McColl-Kennedy is named "the leading researcher in the field of Marketing in Australia", "Australia’s Research Field Leaders” The Australian, 26 September, 2018, page 12.

* June 2017 - Best Article Finalist – “Highly Commended Paper of 2016” Journal of Service Research article.

[Patterson, P. G., M. K. Brady and J.R. McColl-Kennedy (2016), "Geysers or Bubbling Hot Springs? A Cross-cultural Examination of Customer Rage From Eastern and Western Perspectives, Journal of Service Research, 19, 3, pp. 243-259.]

* February 2016 – “Highly Commended Paper of 2015”. Short listed for the Journal of Service Management (JOSM) - 2015 - Robert Johnston Award with two others).

[McColl-Kennedy, J.R., P.G. Patterson, M.K. Brady, L. Cheung and D. Nguyen (2015), “To Give or Not to Give Professional Services to Non-paying Clients: Professionals’ Giving Backstory”, Journal of Service Management, 26 (3): 426-459.]

* October 2015 our paper Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274 made it into the top 20 most cited Marketing articles since 2011 list.

* March 2015 - Highly Recommended paper - Short listed (in the top four best papers) for the best 2014 article in Journal of Service Management."As of November / December 2014 , this highly cited paper received enough citations to place it in the top 1% of the academic field of Economics & Business based on a highly cited threshold for the field and publication year." Source: ISI Web of Science.

[ Bolton, R.N., Gustafsson, A., McColl-Kennedy, J.R., Sirianni, N.J. and Tse, D.K. (2014), “Small Details that Make Big Differences: a Radical Approach to Consumption Experience as a Firm's Differentiating Strategy”, Journal of Service Management, Vol. 25, No. 2, pp. 253-274.]

* March 2013 - Highly Recommended - Short listed (in the top five best papers) for the best 2012 article in Journal of Service Research. [McColl-Kennedy, J.R., Vargo, S.L., Dagger, T.S., Sweeney, J.C. and van Kasteren, Y. (2012). “Health Care Customer Value Cocreation Practice Styles”, Journal of Service Research, Vol.15, No. 4, pp. 370-389 – the lead article.]

* 2011 Appointed Fellow of ANZMAC (Australian and New Zealand Marketing Academy) since 2011, having “demonstrated outstanding contributions to the Academy and also demonstrated eminence in the Marketing discipline through research, scholarship, education and leadership”. https://anzmac.org/fellows/

* 2011 Winner of the Distinguished Researcher Award (Australian and New Zealand Marketing Academy). “This is an annual award for a member of the ANZMAC community judged to have made the most significant contribution to advancing our knowledge of marketing through their research”.

* 2011 Short listed (with two other papers) for the Accenture Award. The award is given each year to the author(s) of the article published in the California Management Review in 2009 that has "made the most important contribution to improving the practice of management". [Patterson, P.G., McColl-Kennedy, J.R., Smith, A.K. and Lu, Z. (2009), “Customer Rage: Triggers, Tipping Points and Take-Outs”, California Management Review, Vol. 52, No. 1, pp. 6-28.]

* 2011 “Outstanding author contribution” winner, Emerald Literary Network, Award for Excellence for 2010 chapter "Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters". [Bradley, G.L., McColl-Kennedy, J.R., Sparks, B.A., Jimmieson, N.L. and Zapf, D. (2010), “Service Encounter Needs Theory: A Dyadic, Psychosocial Approach to Understanding Service Encounters”, in Zerbe, W.J., Härtel, C.E.J., and Ashkanasy, N.M. (Eds.) Research on Emotion in Organizations, Volume 6: Emotions in Creativity, Learning, and Change, Emerald Group Publishing/JAI Press, Bingley, UK, pp. 221-258.]

* 2010 Honorable mention - Short listed for best "Services" article published in 2009 by AMA SERVSIG [McColl-Kennedy, J.R., Patterson, P.G., Smith, A.K. and Brady, M. (2009). “Customer Rage Episodes: Emotions, Expressions and Behaviors”, Journal of Retailing, Vol. 85, No. 2, pp. 222-237.]

* 2010 Awarded best paper in AMJ [Tombs, A.G. and McColl-Kennedy, J.R. (2010), “Social and Spatial Influence of Customers on Other Customers in the Social-servicescape”. Australasian Marketing Journal, Vol. 18, No. 3, pp. 120-131.]

* 2009 Best paper award 2009 EIASM Naples Forum on Service, Capri Italy (McColl-Kennedy et al 2009)

* 2008 Best paper award 2008 ANZMAC conference (McColl-Kennedy and Patterson 2008)

* 2003 Best paper award European Marketing Conference (EMAC) 2003

* 2001 Best paper award AMA SERVSIG Conference 2001

MAJOR GRANTS – Leads cross disciplinary international research teams

*2022-2024 ARC Linkage Projects Grant [LP2102000586] [$1,258,024 including $596,349 cash ($496,349 cash from ARC and $100,000 cash from partner organisations)] “Transforming Primary Healthcare Service Delivery: A Digital-Human Approach” Team: (Professor Janet McColl-Kennedy (Lead CI), UQ Emeritus Professor Mieke van Driel Kalwun Health Service, Associate Professor Lisa Hall UQ School of Public Health, Professor Damian Hine UQ GCI/QAAFI, Dr Mohamed Zaki Cambridge Service Alliance, The University of Cambridge, Dr Christoph Breidbach UQ Business School, Ms Tracey Johnson CEO Inala Primary Care and Adjunct Professor Paresh Dawda)

*2016-2022 ARC Discovery Projects Grant [DP160100421] [$330,000] “Modelling Multidimensional Multiparty Decisions to Improve Outcomes for Customers and Service Providers: New Theory and Measurement Tools” (Professor Janet McColl-Kennedy (Lead CI), Assoc. Professor Len Coote, Professor Claire Wainwright, (UQ Medical School) Professor Scott Bell (UQ Medical School), Professor Michael Brady, Florida State University)

*2015-2021 ARC Linkage Projects Grant [LP150100629] [$1.1 million including $180,000 from ARC] “Examining the Effectiveness of Patient-centred Practices on Health Outcomes” (Professor Pennie Frow Uni of Sydney (Lead CI), Professor Janet McColl-Kennedy, UQ, Professor Adrian Payne UNSW, Dr Rahul Govind UNSW)

*2011-2015 ARC Discovery Projects Grant [DP110102312] [$350,000] 'Pro Bono Service: Drivers, Delight, Dark Side and Downside for the Professional' (Professor Janet McColl-Kennedy (Lead CI), Professor Paul G. Patterson UNSW, Professor Michael K. Brady Florida State University and Dr Doan Nguyen The University of Queensland.)

*2008-2010 ARC Discovery Projects Grant [DP0879469] [$220,000] 'Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach' (with Graham Bradley and Beverley Sparks, Griffith University; Nerina Jimmieson, University of Queensland; and Dieter Zapf , Frankfurt University.)

* 2007-2012 ARC Linkage Projects Grant [LP0775220] [$116,000] "Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study' (Professor Janet McColl-Kennedy UQ (Lead CI), Dr Tracey Dagger, University of Queensland, Professor Jill Sweeney, University of Western Australia, Bev Mirolo and Maryanne Hargraves, Haematology and Oncology Clinics of Australasia Pty Ltd).

* 2006-2008 ARC Discovery Projects Grant [DP0664410] [$240,000] "Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses" Professor Janet McColl-Kennedy UQ (Lead CI), Professor P.G. Patterson, University of New South Wales, Associate Professor A.K. Smith George Washington University, USA, Professor M.K. Brady (Florida State).

* 2004-2007 ARC Discovery Projects Grant [DP0450736] [$210,000] "'The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context" (Assoc Professor J. Sweeney University of Western Australia (Lead CI), Professor G. Soutar, University of Western Australia and Professor Janet McColl-Kennedy UQ).

TEACHING

Professor McColl-Kennedy brings a wealth of experience from over 30 years of teaching at university level. She has taught classes at both the undergraduate level and postgraduate level, as well as undertaking executive training, across all modes of delivery including intensive, weekend, and weekly modes. She has taught in Australia, Singapore, Beijing, China, Seoul, Korea, Milan, Italy and in the USA.

Awards: 2020 Excellence Award in Blended Learning – Team Award UQ Business School

Awarded to: Master of Leadership in Service Innovation Team comprising of Assoc Professor David Solnet, Ryan Waters, Darren Mead, Carrie Finn, Anna Black, Elizabeth Sara Dominguez, Buddy Nuku, Michelle Goward, Professor Janet McColl-Kennedy, Dr Teegan Green, Assoc Prof Tim Kastelle, Assoc Professor Pierre Benckendorff, Dr Russell Manfield, Dr Ida Asadi Someh, Assoc Professor Nicole Hartley, Ms Daniela Berg, and Dr Richard O'Quinn.

She was the 2011 Winner of the UQ Business School Corporate Education Teaching Award. She has a sustained track record of high teaching evaluations in executive teaching and masters courses including MBA.

Professor McColl-Kennedy has supervised 50 masters dissertations and 15 PhD students to successful completion. Professor McColl-Kennedy has examined PhD theses from the University of Melbourne, University of New South Wales, University of Sydney, University of Auckland, Macquarie University, Sydney, and Griffith University, among others.

Neurologist

Dr McCombe graduated in Medicine from UQ and completed a Science degree for medical students. She then trained as a neurologist in Sydney, at Prince Henry and Prince of Wales Hospitals. She obtained a PhD from the University of Sydney. She obtained experience in Neurophysiology in Cleveland and then returned to UQ as a post-doctoral fellow. She worked for some years as a research fellow in Neuroimmunology and was an NHMRc SRF. Later she resumed clinical practice as a neurologist, and contimued her research as an NHMRC Practitioner Fellow. She is currentlyProfessor and Head of the Royal Brisbane Clinical school in the School of Medicine and Co-head of the Brain and Mental Health Theme at the UQ Centre for Clinical Research.

Kieren McCosker has expertise in tropical beef production. Kieren completed an Agriculture Science - Animal Science degree (University of Queensland) and later a PhD (School of Veterinary Science, University of Queensland) deteriming the factors associated with reproductive performance in northern Australia beef cows, otherwise known as the Cash Cow project while working in the Agriculture Division of the Northern Territory Government's Department of Industry, Tourism and Trade. In 2021, Kieren commenced working with the Centre of Animal Science, Queensland Alliance for Agriculture, Food and Innovation and comes with approximately 20 years of experience investigating production issues across many facets of the northern beef production system and south-east Asia. Some of his current projects examine the impact of shade and paddock infrastructure on calf mortality, and utilising remote technologies to remotely detect key production events, such as calving and associated maternal behaviours.

Lisa McDaid is Director of the Institute for Social Science Research (ISSR) and Professor of Social Sciences and Health at The University of Queensland. Lisa has an international reputation grounded in knowledge exchange and partnership. Her research has made significant contributions to identifying solutions to health inequalities among the most disadvantaged and marginalised in our society. Lisa is experienced in how to engage communities at high risk of poor health and wellbeing in health improvement research and in developing new methods of co-production for intervention development.

Lisa is a Social Scientist and obtained her PhD in Medical Sociology from the University of Glasgow in 2007. She has been Chief-Investigator on research grants c.AU$100M and has authored over 100 publications. Lisa is also an Associate Director of the Centre for Research on Families and Relationships, a consortium research centre based at the University of Edinburgh in Scotland.

Dr McDonald is a graduate of The University of Queensland (UQ) having obtained a Bachelor of Engineering (Manufacturing and Materials) in 1997 and a PhD in Materials Engineering in 2002. He is a currently a Senior Research Fellow in the Nihon Superior Centre for the Manufacture of Electronic Materials (NSCMEM).

His research is in the field of microstructure control through solidification science and in particular on understanding the effect of trace element additions on nucleation and growth phenomena. He has numerous publications and expertise in the areas of:

1. Lead-free Solder Alloys

2. Grain refinement

3. Machining and heat treatment of titanium alloys

4. Mg-based Hydrogen Storage Alloys

5. Casting and Solidification of Al-Si Alloys

6. Eutectic solidification and modification