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2004 Journal Article Perceptions of marketing journals by senior academics in Australia and New ZealandMort, Gillian Sullivan, McColl-Kennedy, Janet R., Kiel, Geoffrey and Soutar, Geoffrey N. (2004). Perceptions of marketing journals by senior academics in Australia and New Zealand. Australasian Marketing Journal, 12 (2), 51-61. doi: 10.1016/S1441-3582(04)70097-X |
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2003 Journal Article EditorialMcColl-Kennedy, Janet R. and Patterson, Paul (2003). Editorial. Australasian Marketing Journal, 11 (2), 5-6. doi: 10.1016/S1441-3582(03)70123-2 |
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2003 Journal Article Diffusing customer anger in service recovery: A conceptual frameworkNguyen, D. and McColl-Kennedy, J. R. (2003). Diffusing customer anger in service recovery: A conceptual framework. Australasian Marketing Journal, 11 (2), 46-55. doi: 10.1016/S1441-3582(03)70128-1 |
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2002 Journal Article New service development and competitive advantage: A conceptual modelWeerawardena, J. and McColl-Kennedy, J. R. (2002). New service development and competitive advantage: A conceptual model. Australasian Marketing Journal, 10 (1), 13-23. |
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2001 Journal Article Special issue on services marketing: AustraliaMcColl-Kennedy, J. R. (2001). Special issue on services marketing: Australia. Journal of Business Research, 54 (3), 185-187. doi: 10.1016/S0148-2963(00)00123-5 |
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2000 Journal Article Consumer web search behaviour: diagrammatic illustration of wayfinding on the webHodkinson, C. S., Kiel, G. C. and McColl-Kennedy, J. R. (2000). Consumer web search behaviour: diagrammatic illustration of wayfinding on the web. International Journal of Human-Computer Studies, 52 (5), 805-830. doi: 10.1006/ijhc.1999.0357 |
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2000 Journal Article Measuring customer satisfaction: Why, what and how?McColl-Kennedy, J. R. and Schneider, U. (2000). Measuring customer satisfaction: Why, what and how?. Total Quality Management, 11 (7), 883-896. doi: 10.1080/09544120050135434 |
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2000 Journal Article Success: What do women and men really think it means?McColl-Kennedy, J. R. and Dann, S. J. (2000). Success: What do women and men really think it means?. Asia Pacific Journal of Human Resources, 38 (3), 29-45. doi: 10.1177/103841110003800304 |
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1999 Journal Article Dimensions of consumer search behavior in servicesMcColl-Kennedy, J. R. and Fetter, R. E. (1999). Dimensions of consumer search behavior in services. Journal of Services Marketing, 13 (3), 242-263. doi: 10.1108/08876049910273871 |
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1999 Journal Article Consumer involvement differences between professional services and non-professional servicesMcColl-Kennedy, Janet R. and Fetter, Richard E. (1999). Consumer involvement differences between professional services and non-professional services. Journal of Professional Services Marketing, 19 (2), 93-106. doi: 10.1300/J090v19n02_05 |
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1998 Journal Article The application of procedural justice principles to service recovery attempts: Outcomes for customer satisfactionSparks, B. A. and McColl-Kennedy, J. R. (1998). The application of procedural justice principles to service recovery attempts: Outcomes for customer satisfaction. Advances in Consumer Research, 25 (1), 156-161. |
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1998 Journal Article Incorporating attributional theory and the theory of reseaoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishapsHartel, Charmine E. J., McColl-Kennedy, Janet R. and McDonald, Lynette M. (1998). Incorporating attributional theory and the theory of reseaoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishaps. Advances in Consumer Research, 25 (1), 428-432. |
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1998 Journal Article Australia as a holiday destination: Young Americans' vs young Chinese Malaysians' decision makingSummers, J. and McColl-Kennedy, J. R. (1998). Australia as a holiday destination: Young Americans' vs young Chinese Malaysians' decision making. Journal of Hospitality and Leisure Marketing, 5 (4), 33-55. doi: 10.1300/J150v05n04_04 |
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1997 Journal Article Service provider training programs at odds with customer requirements in five-star hotelsMcColl-Kennedy, Janet R. and White, Tina (1997). Service provider training programs at odds with customer requirements in five-star hotels. Journal of Services Marketing, 11 (4), 249-264. doi: 10.1108/08876049710171713 |
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1993 Journal Article Money or motivation? Compensating the salesforceMcColl-Kennedy, Janet R., Kiel, Geoffrey C. and Dann, Susan J. (1993). Money or motivation? Compensating the salesforce. Marketing Intelligence and Planning, 11 (1), 13-19. doi: 10.1108/02634509310024137 |
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1992 Journal Article Energy consumption patterns of mature Australian consumersMcColl-Kennedy, Janet R., Dahringer, Lee D. and Yau, Oliver H. M. (1992). Energy consumption patterns of mature Australian consumers. Journal of International Consumer Marketing, 4 (3), 35-61. doi: 10.1300/J046v04n03_04 |
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1991 Journal Article Consumer involvement in services: An international evaluationDahringer, Lee D., Frame, Charles D., Yau, Oliver and McColl-Kennedy, Janet (1991). Consumer involvement in services: An international evaluation. Journal of International Consumer Marketing, 3 (2), 61-78. doi: 10.1300/J046v03n02_05 |
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1991 Journal Article Consumer involvement in services: An international evaluationDahringer, Lee D., Frame, C. D., Yau, Oliver H. M. and McColl-Kennedy, Janet R. (1991). Consumer involvement in services: An international evaluation. Journal of International Consumer Marketing, 3 (2), 61-78. |
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1990 Journal Article Marketing planning practices in Australia: A comparison across company typesMcColl-Kennedy, J. R., Yau, O. H. M. and Kiel, G. C. (1990). Marketing planning practices in Australia: A comparison across company types. Marketing Intelligence and Planning, 8 (4), 21-29. doi: 10.1108/02634509010002747 |
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1989 Journal Article Electricity tariffs: Social policy implicationsMcColl-Kennedy, J. R. and Dann, S. J. (1989). Electricity tariffs: Social policy implications. Australian Journal of Public Administration, 48 (3), 285-290. doi: 10.1111/j.1467-8500.1989.tb02228.x |
