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2024 Journal Article Mobile applications (apps) as service provider actorsOrsingher, Chiara, McColl‐Kennedy, Janet R., Zaki, Mohamed, Green, Teegan, Varnfield, Marlien, Li, Jane, Butten, Kaley, Titman, Jason and Hansen, David (2024). Mobile applications (apps) as service provider actors. International Journal of Consumer Studies, 48 (2) e13016. doi: 10.1111/ijcs.13016 |
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2023 Journal Article How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?Sweeney, Jillian C., Frow, Pennie, Payne, Adrian and McColl-Kennedy, Janet R. (2023). How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?. Journal of Services Marketing, 37 (9), 1120-1131. doi: 10.1108/JSM-03-2023-0082 |
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2023 Journal Article Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health careMcColl-Kennedy, Janet R., Breidbach, Christoph F., Green, Teegan, Zaki, Mohamed, Gain, Alexandria M. and van Driel, Mieke L. (2023). Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care. Journal of Services Marketing, 37 (9), 1167-1185. doi: 10.1108/jsm-03-2023-0100 |
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2023 Journal Article Managing Sustainable Services: A Systematic Literature ReviewGain, Alexandria M., McColl-Kennedy, Janet R. and Breidbach, Christoph F. (2023). Managing Sustainable Services: A Systematic Literature Review. Business Research Proceedings, 1-3. doi: 10.51300/brp-2023-69 |
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2023 Journal Article Dynamic customer value cocreation in healthcareDanaher, Tracey S., Danaher, Peter J., Sweeney, Jillian C. and McColl-Kennedy, Janet R. (2023). Dynamic customer value cocreation in healthcare. Journal of Service Research, 27 (2), 177-193. doi: 10.1177/10946705231161758 |
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2022 Journal Article Goal setting and health-related outcomes in chronic diseases: a systematic review and meta-analysis of the literature from 2000 to 2020Tabaei-Aghdaei, Zahra, McColl-Kennedy, Janet R. and Coote, Leonard V. (2022). Goal setting and health-related outcomes in chronic diseases: a systematic review and meta-analysis of the literature from 2000 to 2020. Medical Care Research and Review, 80 (2), 1-20. doi: 10.1177/10775587221113228 |
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2022 Journal Article Value in primary care clinics: a service ecosystem perspectiveMcColl‐Kennedy, Janet R, Green, Teegan and Driel, Mieke L (2022). Value in primary care clinics: a service ecosystem perspective. Medical Journal of Australia, 216 (Supp.10), S22-S23. doi: 10.5694/mja2.51524 |
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2022 Journal Article Research performance of Australian and New Zealand marketing academics: achieving rigor and relevanceBrodie, Roderick J, Soutar, Geoffrey N and McColl-Kennedy, Janet R (2022). Research performance of Australian and New Zealand marketing academics: achieving rigor and relevance. Australasian Marketing Journal, 30 (4), 273-277. doi: 10.1177/14413582221094031 |
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2022 Journal Article Consumer lying behavior in service encountersSnyder, Hannah, Witell, Lars, Gustafsson, Anders and McColl-Kennedy, Janet R. (2022). Consumer lying behavior in service encounters. Journal of Business Research, 141, 755-769. doi: 10.1016/j.jbusres.2021.11.075 |
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2021 Journal Article Hierarchy of customer goals: conceptual framework and new insightsTabaei Aghdaei, Zahra, McColl-Kennedy, Janet R. and Coote, Leonard V. (2021). Hierarchy of customer goals: conceptual framework and new insights. Journal of Service Management, 32 (5), 673-701. doi: 10.1108/josm-03-2020-0087 |
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2021 Journal Article Service research priorities: designing sustainable service ecosystemsField, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Ostrom, Amy L., Lemon, Katherine N., Huang, Ming-Hui and McColl-Kennedy, Janet R. (2021). Service research priorities: designing sustainable service ecosystems. Journal of Service Research, 24 (4), 1-18. doi: 10.1177/10946705211031302 |
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2021 Journal Article Service research priorities: managing and delivering service in turbulent timesOstrom, Amy L., Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Katherine N., Huang, Ming-Hui and McColl-Kennedy, Janet R. (2021). Service research priorities: managing and delivering service in turbulent times. Journal of Service Research, 24 (3), 329-353. doi: 10.1177/10946705211021915 |
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2021 Journal Article Dynamics of wellbeing co-creation: a psychological ownership perspectiveChen, Tom, Dodds, Sarah, Finsterwalder, Jörg, Witell, Lars, Cheung, Lilliemay, Falter, Mareike, Garry, Tony, Snyder, Hannah and McColl-Kennedy, Janet R. (2021). Dynamics of wellbeing co-creation: a psychological ownership perspective. Journal of Service Management, 32 (3), 383-406. doi: 10.1108/josm-09-2019-0297 |
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2021 Journal Article Gaining insights into why professionals continue or abandon pro bono servicePatterson, Paul G., McColl-Kennedy, Janet R., Lee, Jenny (Jiyeon) and Brady, Michael K. (2021). Gaining insights into why professionals continue or abandon pro bono service. European Journal of Marketing, 55 (3), 790-813. doi: 10.1108/EJM-05-2019-0438 |
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2020 Journal Article Tensions and trade-offs in multi-actor service ecosystemsMcColl-Kennedy, Janet R., Cheung, Lilliemay and Coote, Leonard V. (2020). Tensions and trade-offs in multi-actor service ecosystems. Journal of Business Research, 121, 655-666. doi: 10.1016/j.jbusres.2020.06.055 |
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2020 Journal Article Text mining analysis roadmap (TMAR) for service researchZaki, Mohamed and McColl-Kennedy, Janet R. (2020). Text mining analysis roadmap (TMAR) for service research. Journal of Services Marketing, 34 (1), 30-47. doi: 10.1108/JSM-02-2019-0074 |
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2019 Journal Article Addressing vulnerability: what role does marketing play?Cheung, Lilliemay and McColl-Kennedy, Janet R. (2019). Addressing vulnerability: what role does marketing play?. Journal of Services Marketing, 33 (6), 660-670. doi: 10.1108/JSM-09-2018-0271 |
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2019 Journal Article The influence of place on health-care customer creativitySnyder, Hannah, Witell, Lars, Elg, Mattias and McColl-Kennedy, Janet R. (2019). The influence of place on health-care customer creativity. European Journal of Marketing, 53 (7), 1400-1422. doi: 10.1108/EJM-10-2017-0723 |
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2019 Journal Article Transforming community well-being through patients' lived experiencesGallan, Andrew S., McColl-Kennedy, Janet R., Barakshina, Tatiana, Figueiredo, Bernardo, Jefferies, Josephine Go, Gollnhofer, Johanna, Hibbert, Sally, Luca, Nadina, Roy, Sanjit, Spanjol, Jelena and Winklhofer, Heidi (2019). Transforming community well-being through patients' lived experiences. Journal of Business Research, 100, 376-391. doi: 10.1016/j.jbusres.2018.12.029 |
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2019 Journal Article Service ecosystem well-being: conceptualization and implications for theory and practiceFrow, Pennie, McColl-Kennedy, Janet R., Payne, Adrian and Govind, Rahul (2019). Service ecosystem well-being: conceptualization and implications for theory and practice. European Journal of Marketing, 53 (12), 2657-2691. doi: 10.1108/EJM-07-2018-0465 |
