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2002 Conference Publication The influence of cognitive and emotional variables on attitudinal loyalty in a business-to-business service settingBennett, R., Hartel, C. and McColl-Kennedy, J. R. (2002). The influence of cognitive and emotional variables on attitudinal loyalty in a business-to-business service setting. 2nd International Services Marketing Conference, The University of Queensland, Brisbane, 3-5 July, 2002. Brisbane: Graduate School of Management, University of Queensland. |
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2002 Conference Publication Senior faculty perceptions of the quality of marketing journals: An Australian and New Zealand perspectiveSullivan Mort, G., McColl-Kennedy, J. R., Kiel, G. C. and Soutar, G. (2002). Senior faculty perceptions of the quality of marketing journals: An Australian and New Zealand perspective. Australian and New Zealand Marketing Academy Conference (ANZMAC 2002), Melbourne, Australia, 2-4 December, 2002. Melbourne: Deakin University. |
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2002 Conference Publication Consumer problem solving on the web: An analysis of information search actions and their relationship to the arrival at on-line purchase decisionsHodkinson, C., Keil, G. and McColl-Kennedy, J. R. (2002). Consumer problem solving on the web: An analysis of information search actions and their relationship to the arrival at on-line purchase decisions. 2nd International Services Marketing Conference, The University of Queensland, Brisbane, Australia, 3-5 July, 2002. Brisbane, Australia: UQ Business School, The University of Queensland. |
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2002 Conference Publication The impact of the client-service provider relationship on loyalty in a business services settingBennett, R., Coote, L. V., Hartel, C. and McColl-Kennedy, J. R. (2002). The impact of the client-service provider relationship on loyalty in a business services setting. 2nd ServSIG Research Conference 2001, Sydney, Australia, 26-28 May, 2001. Chicago: American Marketing Association. |
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2002 Conference Publication Beyond the servicescape: Customer to customer interactions in the social servicescapeTombs, A. G. and McColl-Kennedy, J. R. (2002). Beyond the servicescape: Customer to customer interactions in the social servicescape. Australian and New Zealand Marketing Academy Conference (ANZMAC 2002), Melbourne, Australia, 2-4 December, 2002. Melbourne: Deakin University. |
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2001 Conference Publication Justice strategy options for increased customer satisfaction in a services recovery settingSparks, B. A. and McColl-Kennedy, J. R. (2001). Justice strategy options for increased customer satisfaction in a services recovery setting. International Services Marketing Conference '99, University of Queensland, Brisbane, 5-7 Apr 1999. New York: Elsevier-North Holland. doi: 10.1016/S0148-2963(00)00120-X |
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2001 Conference Publication Governments don't always matter: Sex bias and discrimination in organizational life in the 21st centuryMcColl-Kennedy, J. R., Sparks, B. and Daus, C (2001). Governments don't always matter: Sex bias and discrimination in organizational life in the 21st century. 61st Annual Meeting of the Academy of Management, Washington, DC, 3-8 August 2001. Briarcliff Manor, NY: Academy of Management. |
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2000 Conference Publication Trust, commitment and attitudinal brand loyalty: Key constructs in business-to-business relationshipsBennett, R., McColl-Kennedy, J. R. and Coote, L. V. (2000). Trust, commitment and attitudinal brand loyalty: Key constructs in business-to-business relationships. Australian and New Zealand Marketing Academy Conference (ANZMAC 2000), Gold Coast, Australia, 28 November - 1 December, 2000. Gold Coast, Australia: Australian and New Zealand Marketing Academy Management. |
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2000 Conference Publication Anger and optimism as mediators in the relationship between leadership style, organization-based self esteem and organizational commitmentMcColl-Kennedy, J. R. and Anderson, R. B. (2000). Anger and optimism as mediators in the relationship between leadership style, organization-based self esteem and organizational commitment. 2nd International Conference on Emotions and Organizational Life, Ryerson Polytechnic University, Toronto, Canada, 9-11th August, 2000. St Lucia, Australia: The University of Queensland. |
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1999 Conference Publication Understanding recovery from a fairness theory approachSparks, B. and Mccoll-Kennedy, J. R. (1999). Understanding recovery from a fairness theory approach. Frontiers in Services, Vanderbilt University, Nashville, Tennessee, 21-23 Oct 1999. Nashville, Tennessee: Owen Graduate School of Management, Vanderbilt University. |
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1999 Conference Publication A study of factors impacting on small business Internet use in the service sectorDrennan, J. C. and Kennedy, J. T. (1999). A study of factors impacting on small business Internet use in the service sector. International Services Marketing Conference '99, Brisbane, QLD, Australia, 5-7 April 1999. Brisbane: Graduate School of Management. |
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1999 Conference Publication Receptivity to long term relationships with service providers: A customer perspectiveRowe, A. and McColl-Kennedy, J. R. (1999). Receptivity to long term relationships with service providers: A customer perspective. Australian Services Marketing Workshop, Melbourne, February 17-19, 1999. Melbourne: Dept of Marketing, Fac. of Business & Economics, Monash Univ.. |
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1999 Conference Publication Justice strategy options for increased customer satisfaction in a services recovery settingSparks, B. and McColl-Kennedy, J. R. (1999). Justice strategy options for increased customer satisfaction in a services recovery setting. International Services Marketing Conference '99, Brisbane, Australia, 5-7 April 1999. St Lucia, Australia: Graduate School of Management, The University of Queensland. |
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1999 Conference Publication Episodic, extended and continuous service encounters: A theoretical frameworkHume, M. and McColl-Kennedy, J. R. (1999). Episodic, extended and continuous service encounters: A theoretical framework. Australian and New Zealand Marketing Academy Conference (ANZMAC 1999), Sydney, Australia, 28 November - 1 December, 1999. Sydney, Australia: Australian and New Zealand Marketing Academy Management. |
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1998 Conference Publication Customer satisfaction, assessment, intentions and outcome behaviors of dyadic service encounters: A conceptual modelMcColl-Kennedy, J. R. (1998). Customer satisfaction, assessment, intentions and outcome behaviors of dyadic service encounters: A conceptual model. Annual Conference of the Academy of Marketing Science, Norfolk, Vermont, May, 1998. Coral Gables, Florida: The Academy of Marketing Science. |
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1998 Conference Publication Culture, customer satisfaction, assessment, cognitive, affective and outcome behaviours of dyadic service encounters: A conceptual modelTan, W. Y. and McColl-Kennedy, Janet R. (1998). Culture, customer satisfaction, assessment, cognitive, affective and outcome behaviours of dyadic service encounters: A conceptual model. Proceedings of the 1998 Annual Conference of the Australian and New Zealand Academy of Management (ANZAM), Adelaide, Australia, 6-9 December, 1998. |
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1998 Conference Publication Building long term relationships with 4 star and 5 star hotel customers: Increased automation vs relational benefitsMcColl-Kennedy, J. R., Rowe, A. T., Shulman, A., Sparks, B. and Lafferty, G. (1998). Building long term relationships with 4 star and 5 star hotel customers: Increased automation vs relational benefits. Australian and New Zealand Marketing Academy Conference (ANZMAC 1998), Otago, New Zealand, 29 November - 3 December, 1998. Otago, New Zealand: Australian and New Zealand Marketing Academy Management. |
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1997 Conference Publication Review of the use of the attitudinal construct in research on organisation-related mishaps to produce an alternative conceptualisation of the affective-cognitive paradigmMcDonald, L., Hartel, C. and McColl-Kennedy, J. R. (1997). Review of the use of the attitudinal construct in research on organisation-related mishaps to produce an alternative conceptualisation of the affective-cognitive paradigm. Australian and New Zealand Marketing Educators' Conference, Melbourne, Australia, 1-3 December, 1997. Melbourne: Australian and New Zealand Marketing Educators' Conference. |
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1997 Conference Publication Quality of life goals: How relevant is the advice of financial planners?Johnson, M. and McColl-Kennedy, J. R. (1997). Quality of life goals: How relevant is the advice of financial planners?. 22nd Annual Macro-Marketing Conference, Bergen, Norway, 14-17 June, 1997. Bergen, Norway: 22nd Annual Macro-Marketing Conference. |
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1997 Conference Publication Incorporating attributional theory and the theory of reasoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishapsHartel, Charmine E. J., McColl-Kennedy, Janet R. and McDonald, Lyn (1997). Incorporating attributional theory and the theory of reasoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishaps. 25th Annual Conference of the Association for Consumer Research, Denver, CO, U.S.A., 16-19 October 1997. Duluth, MN, U.S.A.: Association for Consumer Research. |
