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2010 Conference Publication Customer service excellence : A multi-skilled domainHartley, Nicole (2010). Customer service excellence : A multi-skilled domain. AMA SERVSIG 2010, Porto, Portugal, 17-19 June 2010. |
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2009 Journal Article Feathers in the nest: Establishing a supportive environment for women researchersHartley, Nicole and Dobele, Angela (2009). Feathers in the nest: Establishing a supportive environment for women researchers. Australian Educational Researcher, 36 (1), 43-58. doi: 10.1007/BF03216891 |
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2009 Conference Publication An exploration of motives for attending Australian ecotourism locations and their influence on future intentionsHartley, Nicole and Harrison, Paul (2009). An exploration of motives for attending Australian ecotourism locations and their influence on future intentions. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2009), Melbourne, Australia, 30 November-2 December 2009. Canning Bridge, WA, Australia: Australian & New Zealand Marketing Academy (ANZMAC). |
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2007 Journal Article The case of "difficult" brandsHarrison, Paul and Hartley, Nicole (2007). The case of "difficult" brands. Journal of Product and Brand Management, 16 (4), 286-287. doi: 10.1108/10610420710763976 |
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2007 Conference Publication Don't rain on my parade: Barriers to ecological tourismHartley, Nicole and Harrison, Paul (2007). Don't rain on my parade: Barriers to ecological tourism. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2007), Dunedin, New Zealand, 3-5 December 2007. Dunedin, New Zealand: Australian and New Zealand Marketing Academy (ANZMAC). |
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2005 Journal Article Measuring banks' automated service quality : A confirmatory factor analysis approachAl-Hawari, Mohammed, Hartley, Nicole and Ward, Tony (2005). Measuring banks' automated service quality : A confirmatory factor analysis approach. Marketing Bulletin, 16 (1), 1-19. |
