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2019 Journal Article Tourism employment paradoxes, 1946-2095: a perspective articleBaum, Tom, Solnet, David, Robinson, Richard and Mooney, Shelagh K. (2019). Tourism employment paradoxes, 1946-2095: a perspective article. Tourism Review, 75 (1), 252-255. doi: 10.1108/TR-05-2019-0188 |
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2019 Journal Article Applying endosymbiosis theory: tourism and its young workersRobinson, Richard N.S., Baum, Tom, Golubovskaya, Maria, Solnet, David J. and Callan, Victor (2019). Applying endosymbiosis theory: tourism and its young workers. Annals of Tourism Research, 78 102751, 102751. doi: 10.1016/j.annals.2019.102751 |
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2019 Journal Article Leveraging human touch in service interactions: lessons from hospitalitySolnet, David, Subramony, Mahesh, Ford, Robert C., Golubovskaya, Maria, Kang, Hee Jung (Annette) and Hancer, Murat (2019). Leveraging human touch in service interactions: lessons from hospitality. Journal of Service Management, 30 (3), 392-409. doi: 10.1108/JOSM-12-2018-0380 |
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2019 Journal Article Recalibrating talent management for hospitality: a youth development perspectiveGolubovskaya, Maria, Solnet, David and Robinson, Richard N.S. (2019). Recalibrating talent management for hospitality: a youth development perspective. International Journal of Contemporary Hospitality Management, 31 (10), 4105-4125. doi: 10.1108/IJCHM-11-2018-0911 |
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2019 Journal Article Sustaining precarity: critically examining tourism and employmentRobinson, Richard N.S., Martins, Antje, Solnet, David and Baum, Tom (2019). Sustaining precarity: critically examining tourism and employment. Journal of Sustainable Tourism, 27 (7), 1-18. doi: 10.1080/09669582.2018.1538230 |
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2019 Journal Article Resistance to the adoption of ICTs in independent restaurants: insights from China & the UKAshcroft, Elizabeth, Tuomi, Aarni, Wang, Mingsheng and Solnet, David (2019). Resistance to the adoption of ICTs in independent restaurants: insights from China & the UK. e-Review of Tourism Research, 16 (2-3), 105-114. |
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2018 Journal Article Theorizing beyond the horizon: service research in 2050Keating, Byron W., McColl-Kennedy, Janet R. and Solnet, David (2018). Theorizing beyond the horizon: service research in 2050. Journal of Service Management, 29 (5), 766-775. doi: 10.1108/josm-08-2018-0264 |
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2018 Journal Article What matters most in the service-profit chain? An empirical test in a restaurant companySolnet, David, Ford, Robert and McLennan, Char-Lee (2018). What matters most in the service-profit chain? An empirical test in a restaurant company. International Journal of Contemporary Hospitality Management, 30 (1), 260-285. doi: 10.1108/IJCHM-05-2016-0267 |
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2018 Journal Article Service work in 2050: toward a work ecosystems perspectiveSubramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131 |
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2017 Journal Article The meaning of hospitality: do employees understand?Golubovskaya, Maria, Robinson, Richard N. S. and Solnet, David (2017). The meaning of hospitality: do employees understand?. International Journal of Contemporary Hospitality Management, 29 (5), 1282-1304. doi: 10.1108/IJCHM-11-2015-0667 |
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2016 Journal Article Tourism workforce research: a review, taxonomy and agendaBaum, Tom, Kralj, Anna, Robinson, Richard N. S. and Solnet, David J. (2016). Tourism workforce research: a review, taxonomy and agenda. Annals of Tourism Research, 60, 1-22. doi: 10.1016/j.annals.2016.04.003 |
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2016 Journal Article What about the workers? Roles and skills for employees in hotels of the futureSolnet, David, Baum, Tom, Robinson, Richard N.S. and Lockstone-Binney, Leonie (2016). What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22 (3), 212-226. doi: 10.1177/1356766715617403 |
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2016 Journal Article An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenueSolnet, David, Boztug, Yasemin and Dolnicar, Sara (2016). An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue. International Journal of Hospitality Management, 56, 119-125. doi: 10.1016/j.ijhm.2016.04.013 |
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2016 Journal Article Attitudinal similarities and differences of hotel frontline occupationsRobinson, Richard N.S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor J. (2016). Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28 (5), 1051-1072. doi: 10.1108/IJCHM-08-2014-0391 |
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2014 Journal Article A phenomenological approach to hospitality management research: chefs' occupational commitmentRobinson, Richard N. S., Solnet, David J. and Breakey, Noreen (2014). A phenomenological approach to hospitality management research: chefs' occupational commitment. International Journal of Hospitality Management, 43, 65-75. doi: 10.1016/j.ijhm.2014.08.004 |
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2014 Journal Article Service research in the hospitality literature: insights from a systematic reviewKandampully, Jay, Keating, Byron Wlliam, Kim, BeomCheol, Mattila, Anna and Solnet, David (2014). Service research in the hospitality literature: insights from a systematic review. Cornell Hospitality Quarterly, 55 (3), 287-299. doi: 10.1177/1938965514536778 |
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2014 Journal Article Modeling locational factors for tourism employmentSolnet, David J., Ford, Robert C., Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2014). Modeling locational factors for tourism employment. Annals of Tourism Research, 45, 30-45. doi: 10.1016/j.annals.2013.11.005 |
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2014 Journal Article Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?Solnet, David, Nickson, Dennis, Robinson, Richard N. S., Kralj, Anna and Baum, Tom (2014). Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?. Tourism Analysis, 19 (5), 609-623. doi: 10.3727/108354214X14116690097936 |
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2014 Journal Article Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retentionRobinson, Richard N. S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor (2014). Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109. doi: 10.1016/j.ijhm.2013.08.008 |
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2013 Journal Article An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilitiesRobinson, Richard N.S., Ritchie, Brent W., Kralj, Anna, Solnet, David J., Baum, Tom and Ford, Robert C. (2013). An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities. Journal of Travel Research, 53 (6), 805-818. doi: 10.1177/0047287513513164 |
