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2007 Journal Article An industry partnership approach in tourism educationSolnet, David, Robinson, Richard and Cooper, Chris (2007). An industry partnership approach in tourism education. The Journal of Hospitality, Leisure, Sport & Tourism Education, 6 (1), 66-70. |
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2006 Journal Article Service climate, employee identification and customer outcomesSolnet, D. and Paulsen, N. (2006). Service climate, employee identification and customer outcomes. Journal of Hospitality Marketing and Management, 13 (3/4), 3-27. doi: 10.1300/J150v13n03_02 |
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2006 Journal Article Introducing employee social identification to customer satisfaction research: a hotel industry studySolnet, David (2006). Introducing employee social identification to customer satisfaction research: a hotel industry study. Managing Service Quality, 16 (6), 575-594. doi: 10.1108/09604520610711918 |
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2005 Journal Article Service Orientation as a Strategic Initiative: A Conceptual Model with ExamplarsKandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20. |
