Skip to menu Skip to content Skip to footer

2025

Conference Publication

The impact of AI on frontline service workers: A work design lens

Jooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani, Hansen, Anissa and Solnet, David (2025). The impact of AI on frontline service workers: A work design lens. 26th European Academy of Management (EURAM) Conference, Florence, Italy, 22-25 June 2025.

The impact of AI on frontline service workers: A work design lens

2025

Conference Publication

The impact of AI on frontline service workers: a work design lens

Jooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani and Solnet, David (2025). The impact of AI on frontline service workers: a work design lens. 19th International Research Symposium on Service Excellence in Management, Rome, Italy, 3-6 June 2025.

The impact of AI on frontline service workers: a work design lens

2025

Conference Publication

Grow your own workforce for the Brisbane Valley Rail Trail

Solnet, David, Golubovskaya, Maria and Jooss, Stefan (2025). Grow your own workforce for the Brisbane Valley Rail Trail. 9th International Research Symposium on Service Excellence in Management (QUIS19), Rome, Italy, 3-6 June 2025.

Grow your own workforce for the Brisbane Valley Rail Trail

2023

Conference Publication

The Missing Voice of Adolescent Service Workers: A Qualitative Study

Golubovskaya, Maria, Solnet, David and Robinson, Richard (2023). The Missing Voice of Adolescent Service Workers: A Qualitative Study. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.17263abstract

The Missing Voice of Adolescent Service Workers: A Qualitative Study

2019

Conference Publication

Developing a Tourism Labour Barometer for the Asia-Pacific Region

Driml, Sally, Martins, Antje, Milosavljevic, Filip, Moore, Stewart, Silva, Claudia Moreno, Robinson, Richard and Solnet, David (2019). Developing a Tourism Labour Barometer for the Asia-Pacific Region. CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, Cairns, QLD, Australia, 11-14 February 2019. Melbourne: CAUTHE.

Developing a Tourism Labour Barometer for the Asia-Pacific Region

2014

Conference Publication

Hospitable hospitality workers: a study of hospitality industry worker perceptions

Golubovskaya, Maria, Robinson, Richard and Solnet, David (2014). Hospitable hospitality workers: a study of hospitality industry worker perceptions. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland.

Hospitable hospitality workers: a study of hospitality industry worker perceptions

2013

Conference Publication

Comparing workforce development policy in Australia and Scotland: hot air or making a difference?

Baum, Thomas, Solnet, David, Robinson, Richard, Nickson, Dennis and Kraljk, Anna (2013). Comparing workforce development policy in Australia and Scotland: hot air or making a difference?. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).

Comparing workforce development policy in Australia and Scotland: hot air or making a difference?

2011

Conference Publication

The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry

Kralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. 9th APacCHRIE Conference 2011, Hong Kong, 2-5 June 2011. Amherst, MA, USA: ScholarWorks, UMass Amherst.

The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry

2010

Conference Publication

Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?

Ahmad, Rozila, Scott, Noel and Solnet, David (2010). Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?

2010

Conference Publication

Can't get no satisfaction: An examination of Gen Y work attitudes

Solnet, David and Kralj, Anna L. (2010). Can't get no satisfaction: An examination of Gen Y work attitudes. International Council on Hospitality Restaurant and Institutional Education, San Juan, Puerto Rico, 28-31 July 2010. Amherst, MA, United States: Hospitality and Tourism Management, University of Massachusetts Amherst.

Can't get no satisfaction: An examination of Gen Y work attitudes

2010

Conference Publication

Service Management education: Review and reflection

Solnet, David (2010). Service Management education: Review and reflection. IRSSM 2010: International Research Symposium in Service Management, Pointes Aux Piments, Mauritius, 24-27 August 2010. Mauritius: International Research Symposium in Service Management.

Service Management education: Review and reflection

2010

Conference Publication

Generation Y employee attitudes in hospitality: a preliminary publication

Solnet, David and Kralj, Anna (2010). Generation Y employee attitudes in hospitality: a preliminary publication. CHME2010: The 19th Annual Research Conference, Surrey, United Kingdom, 5-7 May, 2010. Council for Hospitality Management Education.

Generation Y employee attitudes in hospitality: a preliminary publication

2010

Conference Publication

Hotel restaurant dining: The relationship between perceived value and intention to purchase

Ashton, Ann Suwaree, Scott, Noel, Solnet, David and Breaky, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, Tasmania, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

Hotel restaurant dining: The relationship between perceived value and intention to purchase

2010

Conference Publication

"Gen-gagement": Generational differences in employee enagagement

Solnet, David and Hood, Anna (2010). "Gen-gagement": Generational differences in employee enagagement. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

"Gen-gagement": Generational differences in employee enagagement

2009

Conference Publication

The new kids on the block: Generational changes in the contemporary hospitality workplace

Solnet, David and Kralj, Anna (2009). The new kids on the block: Generational changes in the contemporary hospitality workplace. 18th Annual CAUTHE Conference, Fremantle, Australia, 10-13 February 2009. Perth, Australia: Curtin University of Technology.

The new kids on the block: Generational changes in the contemporary hospitality workplace

2009

Conference Publication

Formal education and lodging managers' competence: An industry update

Kralj, A., Downey, J., Solnet, D. and Brown, K. (2009). Formal education and lodging managers' competence: An industry update. 2009 ICHRIE Annual Summer Conference, San Francisco, USA, 29 July - 1 August 2009. Amherst, USA: University of Massachusetts.

Formal education and lodging managers' competence: An industry update

2009

Conference Publication

Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals

Ashton, Ann, Scott, Noel, Breakey, Noreen and Solnet, David (2009). Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals. 2009 8th Asia Pacific Forum for Graduate Students Research in Tourism, Seoul, Korea, 7-9 July 2009. Seoul, Korea: Sejong University, Korea.

Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals

2008

Conference Publication

Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda

Solnet, D., Hood, A. and Barron, P. (2008). Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda. 2008 International CHRIE Conference, Atlanta, GA, USA, 30 July - 2 August, 2008. Richmond VA, USA: International CHRIE.

Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda

2008

Conference Publication

How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework

Ahmed, R., Scott, N. and Solnet, D. (2008). How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework. Proceedings of the 18th Anuual Council for Australian University Tourism and Hospitality Education, CAUTHE, Conference, Gold Coast, Australia, 11-14 February, 2008. Griffith University, Gold Coast: Griffith University.

How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework

2007

Conference Publication

Social identity theory: A role in hotel industry research

Solnet, D. (2007). Social identity theory: A role in hotel industry research. 2007 I-Chrie Conference, Dallas, Texas USA, 25-29 July 2007. Dallas, TX USA: International Council on Hospitality Restaurant and Institutional Education.

Social identity theory: A role in hotel industry research