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2025 Conference Publication The impact of AI on frontline service workers: A work design lensJooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani, Hansen, Anissa and Solnet, David (2025). The impact of AI on frontline service workers: A work design lens. 26th European Academy of Management (EURAM) Conference, Florence, Italy, 22-25 June 2025. |
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2025 Conference Publication Grow your own workforce for the Brisbane Valley Rail TrailSolnet, David, Golubovskaya, Maria and Jooss, Stefan (2025). Grow your own workforce for the Brisbane Valley Rail Trail. 9th International Research Symposium on Service Excellence in Management (QUIS19), Rome, Italy, 3-6 June 2025. |
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2025 Conference Publication The impact of AI on frontline service workers: a work design lensJooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani and Solnet, David (2025). The impact of AI on frontline service workers: a work design lens. 19th International Research Symposium on Service Excellence in Management, Rome, Italy, 3-6 June 2025. |
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2023 Conference Publication The Missing Voice of Adolescent Service Workers: A Qualitative StudyGolubovskaya, Maria, Solnet, David and Robinson, Richard (2023). The Missing Voice of Adolescent Service Workers: A Qualitative Study. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.17263abstract |
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2019 Conference Publication Developing a Tourism Labour Barometer for the Asia-Pacific RegionDriml, Sally, Martins, Antje, Milosavljevic, Filip, Moore, Stewart, Silva, Claudia Moreno, Robinson, Richard and Solnet, David (2019). Developing a Tourism Labour Barometer for the Asia-Pacific Region. CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, Cairns, QLD, Australia, 11-14 February 2019. Melbourne: CAUTHE. |
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2014 Conference Publication Hospitable hospitality workers: a study of hospitality industry worker perceptionsGolubovskaya, Maria, Robinson, Richard and Solnet, David (2014). Hospitable hospitality workers: a study of hospitality industry worker perceptions. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland. |
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2013 Conference Publication Comparing workforce development policy in Australia and Scotland: hot air or making a difference?Baum, Thomas, Solnet, David, Robinson, Richard, Nickson, Dennis and Kraljk, Anna (2013). Comparing workforce development policy in Australia and Scotland: hot air or making a difference?. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education). |
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2011 Conference Publication The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industryKralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. 9th APacCHRIE Conference 2011, Hong Kong, 2-5 June 2011. Amherst, MA, USA: ScholarWorks, UMass Amherst. |
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2010 Conference Publication Generation Y employee attitudes in hospitality: a preliminary publicationSolnet, David and Kralj, Anna (2010). Generation Y employee attitudes in hospitality: a preliminary publication. CHME2010: The 19th Annual Research Conference, Surrey, United Kingdom, 5-7 May, 2010. Council for Hospitality Management Education. |
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2010 Conference Publication Hotel restaurant dining: The relationship between perceived value and intention to purchaseAshton, Ann Suwaree, Scott, Noel, Solnet, David and Breaky, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, Tasmania, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania. |
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2010 Conference Publication "Gen-gagement": Generational differences in employee enagagementSolnet, David and Hood, Anna (2010). "Gen-gagement": Generational differences in employee enagagement. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania. |
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2010 Conference Publication Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?Ahmad, Rozila, Scott, Noel and Solnet, David (2010). Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania. |
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2010 Conference Publication Can't get no satisfaction: An examination of Gen Y work attitudesSolnet, David and Kralj, Anna L. (2010). Can't get no satisfaction: An examination of Gen Y work attitudes. International Council on Hospitality Restaurant and Institutional Education, San Juan, Puerto Rico, 28-31 July 2010. Amherst, MA, United States: Hospitality and Tourism Management, University of Massachusetts Amherst. |
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2010 Conference Publication Service Management education: Review and reflectionSolnet, David (2010). Service Management education: Review and reflection. IRSSM 2010: International Research Symposium in Service Management, Pointes Aux Piments, Mauritius, 24-27 August 2010. Mauritius: International Research Symposium in Service Management. |
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2009 Conference Publication Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goalsAshton, Ann, Scott, Noel, Breakey, Noreen and Solnet, David (2009). Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals. 2009 8th Asia Pacific Forum for Graduate Students Research in Tourism, Seoul, Korea, 7-9 July 2009. Seoul, Korea: Sejong University, Korea. |
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2009 Conference Publication The new kids on the block: Generational changes in the contemporary hospitality workplaceSolnet, David and Kralj, Anna (2009). The new kids on the block: Generational changes in the contemporary hospitality workplace. 18th Annual CAUTHE Conference, Fremantle, Australia, 10-13 February 2009. Perth, Australia: Curtin University of Technology. |
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2009 Conference Publication Formal education and lodging managers' competence: An industry updateKralj, A., Downey, J., Solnet, D. and Brown, K. (2009). Formal education and lodging managers' competence: An industry update. 2009 ICHRIE Annual Summer Conference, San Francisco, USA, 29 July - 1 August 2009. Amherst, USA: University of Massachusetts. |
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2008 Conference Publication Yet another challenge for hospitality managers - Generation Y: A literature review and future research agendaSolnet, D., Hood, A. and Barron, P. (2008). Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda. 2008 International CHRIE Conference, Atlanta, GA, USA, 30 July - 2 August, 2008. Richmond VA, USA: International CHRIE. |
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2008 Conference Publication How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical frameworkAhmed, R., Scott, N. and Solnet, D. (2008). How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework. Proceedings of the 18th Anuual Council for Australian University Tourism and Hospitality Education, CAUTHE, Conference, Gold Coast, Australia, 11-14 February, 2008. Griffith University, Gold Coast: Griffith University. |
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2007 Conference Publication Social identity theory: A role in hotel industry researchSolnet, D. (2007). Social identity theory: A role in hotel industry research. 2007 I-Chrie Conference, Dallas, Texas USA, 25-29 July 2007. Dallas, TX USA: International Council on Hospitality Restaurant and Institutional Education. |
