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2024

Journal Article

What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA

Wattanacharoensil, Walanchalee, Manosuthi, Noppadol, Solnet, David, Stettler, Juerg and Panvisvas, Veerades (2024). What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA. Tourism Recreation Research, ahead-of-print (ahead-of-print), 1-19. doi: 10.1080/02508281.2024.2393515

What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA

2024

Journal Article

Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practice

Subramony, Mahesh, Kepes, Sven, Groth, Markus, Yagil, Dana and Solnet, David (2024). Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practice. European Management Review. doi: 10.1111/emre.12681

Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practice

2024

Journal Article

Toward an improved, holistic understanding of 'meaningful destination'

Wattanacharoensil, Walanchalee, Pattaratanakun, Ake, Taecharungroj, Viriya and Solnet, David (2024). Toward an improved, holistic understanding of 'meaningful destination'. Tourism Recreation Research, 1-17. doi: 10.1080/02508281.2024.2357001

Toward an improved, holistic understanding of 'meaningful destination'

2023

Journal Article

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Subramony, Mahesh, van Jaarsveld, Danielle, Nguyen, Helena, Groth, Markus and Solnet, David (2023). Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship. Journal of Service Management, 34 (5), 829-842. doi: 10.1108/JOSM-07-2023-0326

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

2023

Journal Article

The influence of technology on the future of work: bibliometric review and directions for management scholarship

Subramony, Mahesh, Kepes, Sven, Yagil, Dana, Groth, Markus and Solnet, David (2023). The influence of technology on the future of work: bibliometric review and directions for management scholarship. Group and Organization Management. doi: 10.1177/10596011231212517

The influence of technology on the future of work: bibliometric review and directions for management scholarship

2023

Journal Article

Research on service frontline employees: a science – practice perspective

Solnet, David and Golubovskaya, Maria (2023). Research on service frontline employees: a science – practice perspective. Journal of Service Management, 34 (5), 1021-1037. doi: 10.1108/josm-07-2023-0321

Research on service frontline employees: a science – practice perspective

2023

Journal Article

Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior

Yan, Hongmin, Solnet, David and Okimoto, Tyler G. (2023). Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior. Journal of Services Marketing, 37 (7), 927-943. doi: 10.1108/JSM-01-2023-0004

Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior

2023

Journal Article

A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employment

Ladkin, Adele, Mooney, Shelagh, Solnet, David, Baum, Tom, Robinson, Richard and Yan, Hongmin (2023). A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employment. Annals of Tourism Research, 100 103554, 1-20. doi: 10.1016/j.annals.2023.103554

A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employment

2022

Journal Article

Tourism work, media & COVID-19: a changed narrative?

Solnet, David, Robinson, Richard N. S., Baum, Tom and Yan, Hongmin (2022). Tourism work, media & COVID-19: a changed narrative?. Annals of Tourism Research, 97 103492, 1-17. doi: 10.1016/j.annals.2022.103492

Tourism work, media & COVID-19: a changed narrative?

2022

Journal Article

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

Subramony, Mahesh, Golubovskaya, Maria, Keating, Byron, Solnet, David, Field, Joy and Witheriff, Melissa (2022). The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes. Journal of Business Research, 149, 363-374. doi: 10.1016/j.jbusres.2022.05.040

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

2022

Journal Article

Rethinking tourism’s definition, scope and future of sustainable work and employment

Mooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment. Journal of Sustainable Tourism, 30 (12), 2707-2725. doi: 10.1080/09669582.2022.2078338

Rethinking tourism’s definition, scope and future of sustainable work and employment

2022

Journal Article

Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”

Mooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”. Journal of Sustainable Tourism, 1-19. doi: 10.1080/09669582.2022.2078338

Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”

2021

Journal Article

Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective

King, Ceridwyn, Madera, Juan M., Lee, Lindsey, Murillo, Enrique, Baum, Tom and Solnet, David (2021). Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136, 251-262. doi: 10.1016/j.jbusres.2021.07.044

Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective

2021

Journal Article

Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

Saito, Hiroaki, Solnet, David, Robinson, Richard and Paulsen, Neil (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. doi: 10.1016/j.jhtm.2021.03.016

Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

2021

Journal Article

Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment

Sakdiyakorn, Malinvisa, Golubovskaya, Maria and Solnet, David (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94 102822, 102822. doi: 10.1016/j.ijhm.2020.102822

Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment

2020

Journal Article

COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?

Baum, Tom, Mooney, Shelagh K.K., Robinson, Richard N.S. and Solnet, David (2020). COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?. International Journal of Contemporary Hospitality Management, 32 (9), 2813-2829. doi: 10.1108/IJCHM-04-2020-0314

COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?

2020

Journal Article

Introduction to Special Issue, Robert C. Ford & David Solnet, editors

Ford, Robert C. and Solnet, David J. (2020). Introduction to Special Issue, Robert C. Ford & David Solnet, editors. Organizational Dynamics, 49 (3) 100722. doi: 10.1016/j.orgdyn.2019.04.008

Introduction to Special Issue, Robert C. Ford & David Solnet, editors

2020

Journal Article

Employee wellness on the frontline: an interactional psychology perspective

Solnet, David, Subramony, Mahesh, Golubovskaya, Maria, Snyder, Hannah, Gray, Whitney, Liberman, Olga and Verma, Rohit (2020). Employee wellness on the frontline: an interactional psychology perspective. Journal of Service Management, 31 (5), 939-952. doi: 10.1108/JOSM-12-2019-0377

Employee wellness on the frontline: an interactional psychology perspective

2020

Journal Article

Competitive advantage through service in hospitality and tourism: a perspective article

Kandampully, Jay and Solnet, David (2020). Competitive advantage through service in hospitality and tourism: a perspective article. Tourism Review, 75 (1), 247-251. doi: 10.1108/TR-05-2019-0175

Competitive advantage through service in hospitality and tourism: a perspective article

2019

Journal Article

Tourism employment paradoxes, 1946-2095: a perspective article

Baum, Tom, Solnet, David, Robinson, Richard and Mooney, Shelagh K. (2019). Tourism employment paradoxes, 1946-2095: a perspective article. Tourism Review, 75 (1), 252-255. doi: 10.1108/TR-05-2019-0188

Tourism employment paradoxes, 1946-2095: a perspective article