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2025 Conference Publication The impact of AI on frontline service workers: a work design lensJooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani and Solnet, David (2025). The impact of AI on frontline service workers: a work design lens. 19th International Research Symposium on Service Excellence in Management, Rome, Italy, 3-6 June 2025. |
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2025 Journal Article Crafting the road to well-being for precarious frontline workers: Explicating the role of jolts and resourcesMirabito, Ann M., Solnet, David, Cockburn, Bethany S., Golubovskaya, Maria, Hu, Xinyu (Judy), McClelland, Laura E. and Robinson, Richard N.S. (2025). Crafting the road to well-being for precarious frontline workers: Explicating the role of jolts and resources. Journal of Vocational Behavior, 157 104097, 104097-157. doi: 10.1016/j.jvb.2025.104097 |
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2024 Journal Article Recovery and Recidivism: The Aftermath of Helping the Organization UnethicallyYan, Hongmin, Okimoto, Tyler G. and Solnet, David (2024). Recovery and Recidivism: The Aftermath of Helping the Organization Unethically. Journal of Business and Psychology, 1-15. doi: 10.1007/s10869-024-09988-x |
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2024 Journal Article What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCAWattanacharoensil, Walanchalee, Manosuthi, Noppadol, Solnet, David, Stettler, Juerg and Panvisvas, Veerades (2024). What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA. Tourism Recreation Research, ahead-of-print (ahead-of-print), 1-19. doi: 10.1080/02508281.2024.2393515 |
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2024 Journal Article Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practiceSubramony, Mahesh, Kepes, Sven, Groth, Markus, Yagil, Dana and Solnet, David (2024). Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practice. European Management Review. doi: 10.1111/emre.12681 |
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2024 Journal Article Toward an improved, holistic understanding of 'meaningful destination'Wattanacharoensil, Walanchalee, Pattaratanakun, Ake, Taecharungroj, Viriya and Solnet, David (2024). Toward an improved, holistic understanding of 'meaningful destination'. Tourism Recreation Research, 1-17. doi: 10.1080/02508281.2024.2357001 |
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2024 Book Service management principles for hospitality & tourism in the age of digital technologyKandampully, Jay, Solnet, David and Bilgihan, Anil (2024). Service management principles for hospitality & tourism in the age of digital technology. 4th ed. Oxford, United Kingdom: Goodfellow Publishers. |
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2024 Book Service management and marketing principles : competing in the service economyKandampully, Jay and Solnet, David J. (2024). Service management and marketing principles : competing in the service economy. Abingdon, Oxon, United Kingdom: Routledge. doi: 10.4324/9781003470373 |
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2023 Journal Article Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarshipSubramony, Mahesh, van Jaarsveld, Danielle, Nguyen, Helena, Groth, Markus and Solnet, David (2023). Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship. Journal of Service Management, 34 (5), 829-842. doi: 10.1108/JOSM-07-2023-0326 |
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2023 Journal Article The influence of technology on the future of work: bibliometric review and directions for management scholarshipSubramony, Mahesh, Kepes, Sven, Yagil, Dana, Groth, Markus and Solnet, David (2023). The influence of technology on the future of work: bibliometric review and directions for management scholarship. Group and Organization Management. doi: 10.1177/10596011231212517 |
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2023 Journal Article Research on service frontline employees: a science – practice perspectiveSolnet, David and Golubovskaya, Maria (2023). Research on service frontline employees: a science – practice perspective. Journal of Service Management, 34 (5), 1021-1037. doi: 10.1108/josm-07-2023-0321 |
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2023 Journal Article Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behaviorYan, Hongmin, Solnet, David and Okimoto, Tyler G. (2023). Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior. Journal of Services Marketing, 37 (7), 927-943. doi: 10.1108/JSM-01-2023-0004 |
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2023 Conference Publication The Missing Voice of Adolescent Service Workers: A Qualitative StudyGolubovskaya, Maria, Solnet, David and Robinson, Richard (2023). The Missing Voice of Adolescent Service Workers: A Qualitative Study. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.17263abstract |
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2023 Other Outputs Digital Service Transformation: Pathways to human and economic wellbeing: White paperAndreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing: White paper. Brisbane, QLD, Australia: The University of Queensland. doi: 10.14264/aed4918 |
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2023 Journal Article A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employmentLadkin, Adele, Mooney, Shelagh, Solnet, David, Baum, Tom, Robinson, Richard and Yan, Hongmin (2023). A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employment. Annals of Tourism Research, 100 103554, 1-20. doi: 10.1016/j.annals.2023.103554 |
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2022 Journal Article Tourism work, media & COVID-19: a changed narrative?Solnet, David, Robinson, Richard N. S., Baum, Tom and Yan, Hongmin (2022). Tourism work, media & COVID-19: a changed narrative?. Annals of Tourism Research, 97 103492, 1-17. doi: 10.1016/j.annals.2022.103492 |
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2022 Journal Article The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomesSubramony, Mahesh, Golubovskaya, Maria, Keating, Byron, Solnet, David, Field, Joy and Witheriff, Melissa (2022). The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes. Journal of Business Research, 149, 363-374. doi: 10.1016/j.jbusres.2022.05.040 |
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2022 Journal Article Rethinking tourism’s definition, scope and future of sustainable work and employmentMooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment. Journal of Sustainable Tourism, 30 (12), 2707-2725. doi: 10.1080/09669582.2022.2078338 |
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2022 Book Chapter How contemporary scholarship addresses service management practicesFord, Robert C. and Solnet, David (2022). How contemporary scholarship addresses service management practices. The Palgrave handbook of service management. (pp. 223-245) edited by Bo Edvardsson and Bård Tronvoll. Cham, Switzerland: Palgrave Macmillan. doi: 10.1007/978-3-030-91828-6_12 |
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2021 Journal Article Reimagining attraction and retention of hospitality management talent– a multilevel identity perspectiveKing, Ceridwyn, Madera, Juan M., Lee, Lindsey, Murillo, Enrique, Baum, Tom and Solnet, David (2021). Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136, 251-262. doi: 10.1016/j.jbusres.2021.07.044 |
