|
2021 Journal Article Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptionsSaito, Hiroaki, Solnet, David, Robinson, Richard and Paulsen, Neil (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. doi: 10.1016/j.jhtm.2021.03.016 |
|
2021 Journal Article Understanding Generation Z through collective consciousness: Impacts for hospitality work and employmentSakdiyakorn, Malinvisa, Golubovskaya, Maria and Solnet, David (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94 102822, 102822. doi: 10.1016/j.ijhm.2020.102822 |
|
2020 Journal Article COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?Baum, Tom, Mooney, Shelagh K.K., Robinson, Richard N.S. and Solnet, David (2020). COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?. International Journal of Contemporary Hospitality Management, 32 (9), 2813-2829. doi: 10.1108/IJCHM-04-2020-0314 |
|
2020 Journal Article Introduction to Special Issue, Robert C. Ford & David Solnet, editorsFord, Robert C. and Solnet, David J. (2020). Introduction to Special Issue, Robert C. Ford & David Solnet, editors. Organizational Dynamics, 49 (3) 100722. doi: 10.1016/j.orgdyn.2019.04.008 |
|
2020 Journal Article Competitive advantage through service in hospitality and tourism: a perspective articleKandampully, Jay and Solnet, David (2020). Competitive advantage through service in hospitality and tourism: a perspective article. Tourism Review, 75 (1), 247-251. doi: 10.1108/TR-05-2019-0175 |
|
2020 Journal Article Employee wellness on the frontline: an interactional psychology perspectiveSolnet, David, Subramony, Mahesh, Golubovskaya, Maria, Snyder, Hannah, Gray, Whitney, Liberman, Olga and Verma, Rohit (2020). Employee wellness on the frontline: an interactional psychology perspective. Journal of Service Management, 31 (5), 939-952. doi: 10.1108/JOSM-12-2019-0377 |
|
2019 Journal Article Tourism employment paradoxes, 1946-2095: a perspective articleBaum, Tom, Solnet, David, Robinson, Richard and Mooney, Shelagh K. (2019). Tourism employment paradoxes, 1946-2095: a perspective article. Tourism Review, 75 (1), 252-255. doi: 10.1108/TR-05-2019-0188 |
|
2019 Journal Article Applying endosymbiosis theory: tourism and its young workersRobinson, Richard N.S., Baum, Tom, Golubovskaya, Maria, Solnet, David J. and Callan, Victor (2019). Applying endosymbiosis theory: tourism and its young workers. Annals of Tourism Research, 78 102751, 102751. doi: 10.1016/j.annals.2019.102751 |
|
2019 Journal Article Leveraging human touch in service interactions: lessons from hospitalitySolnet, David, Subramony, Mahesh, Ford, Robert C., Golubovskaya, Maria, Kang, Hee Jung (Annette) and Hancer, Murat (2019). Leveraging human touch in service interactions: lessons from hospitality. Journal of Service Management, 30 (3), 392-409. doi: 10.1108/JOSM-12-2018-0380 |
|
2019 Journal Article Recalibrating talent management for hospitality: a youth development perspectiveGolubovskaya, Maria, Solnet, David and Robinson, Richard N.S. (2019). Recalibrating talent management for hospitality: a youth development perspective. International Journal of Contemporary Hospitality Management, 31 (10), 4105-4125. doi: 10.1108/IJCHM-11-2018-0911 |
|
2019 Journal Article Sustaining precarity: critically examining tourism and employmentRobinson, Richard N.S., Martins, Antje, Solnet, David and Baum, Tom (2019). Sustaining precarity: critically examining tourism and employment. Journal of Sustainable Tourism, 27 (7), 1-18. doi: 10.1080/09669582.2018.1538230 |
|
2019 Conference Publication Developing a Tourism Labour Barometer for the Asia-Pacific RegionDriml, Sally, Martins, Antje, Milosavljevic, Filip, Moore, Stewart, Silva, Claudia Moreno, Robinson, Richard and Solnet, David (2019). Developing a Tourism Labour Barometer for the Asia-Pacific Region. CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, Cairns, QLD, Australia, 11-14 February 2019. Melbourne: CAUTHE. |
|
2019 Journal Article Resistance to the adoption of ICTs in independent restaurants: insights from China & the UKAshcroft, Elizabeth, Tuomi, Aarni, Wang, Mingsheng and Solnet, David (2019). Resistance to the adoption of ICTs in independent restaurants: insights from China & the UK. e-Review of Tourism Research, 16 (2-3), 105-114. |
|
2018 Journal Article Theorizing beyond the horizon: service research in 2050Keating, Byron W., McColl-Kennedy, Janet R. and Solnet, David (2018). Theorizing beyond the horizon: service research in 2050. Journal of Service Management, 29 (5), 766-775. doi: 10.1108/josm-08-2018-0264 |
|
2018 Other Outputs Hospitality & events workforce reportRobinson, Richard and Solnet, David (2018). Hospitality & events workforce report. Brisbane, QLD, Australia: The University of Queensland. |
|
2018 Book Chapter Service management and tourismSolnet, David and Golubovskaya, Maria (2018). Service management and tourism. The SAGE handbook of tourism management: theories, concepts and disciplinary approaches to tourism. (pp. 269-294) edited by Chris Cooper, Serena Volo, William C. Gartner and Noel Scott. London, United Kingdom: SAGE Publications. doi: 10.4135/9781526461452.n17 |
|
2018 Journal Article What matters most in the service-profit chain? An empirical test in a restaurant companySolnet, David, Ford, Robert and McLennan, Char-Lee (2018). What matters most in the service-profit chain? An empirical test in a restaurant company. International Journal of Contemporary Hospitality Management, 30 (1), 260-285. doi: 10.1108/IJCHM-05-2016-0267 |
|
2018 Book Service Management Principles for Hospitality and TourismKandampully, Jay and Solnet, David (2018). Service Management Principles for Hospitality and Tourism. 3rd ed. Dubuque, IA, United States: Kendall Hunt. |
|
2018 Journal Article Service work in 2050: toward a work ecosystems perspectiveSubramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131 |
|
2018 Other Outputs Tourism workforce reportRobinson, Richard and Solnet, David (2018). Tourism workforce report. Brisbane, QLD, Australia: Queensland Tourism Industry Council. |
