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2009 Conference Publication Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goalsAshton, Ann, Scott, Noel, Breakey, Noreen and Solnet, David (2009). Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals. 2009 8th Asia Pacific Forum for Graduate Students Research in Tourism, Seoul, Korea, 7-9 July 2009. Seoul, Korea: Sejong University, Korea. |
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2008 Journal Article Innovative approaches to event management education in career development: A study of student experiencesRobinson, Richard, Barron, Paul and Solnet, David (2008). Innovative approaches to event management education in career development: A study of student experiences. Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (1), 4-17. doi: 10.3794/johlste.71.170 |
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2008 Journal Article How some service firms have become part of “service excellence” folklore: An exploratory studySolnet, D. and Kandampully, J. (2008). How some service firms have become part of “service excellence” folklore: An exploratory study. Managing Service Quality, 18 (2), 179-193. doi: 10.1108/09604520810859229 |
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2008 Journal Article Generation Y as hospitality employees: Framing a research agendaSolnet, D. and Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15, 59-68. doi: 10.1375/jhtm.15.4.59 |
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2008 Book Chapter Supporting the contemporary tourism product: Service managementSolnet, D. (2008). Supporting the contemporary tourism product: Service management. Contemporary tourism: An international approach. (pp. 307-343) edited by Chris Cooper and C. Michael Hall. Jordan Hill, Oxford, U.K.: Butterworth-Heinemann. |
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2008 Conference Publication How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical frameworkAhmed, R., Scott, N. and Solnet, D. (2008). How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework. Proceedings of the 18th Anuual Council for Australian University Tourism and Hospitality Education, CAUTHE, Conference, Gold Coast, Australia, 11-14 February, 2008. Griffith University, Gold Coast: Griffith University. |
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2008 Conference Publication Yet another challenge for hospitality managers - Generation Y: A literature review and future research agendaSolnet, D., Hood, A. and Barron, P. (2008). Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda. 2008 International CHRIE Conference, Atlanta, GA, USA, 30 July - 2 August, 2008. Richmond VA, USA: International CHRIE. |
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2008 Journal Article Generation Y as hospitality employees: Framing a research agendaSolnet, David and Hood, Anna (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15 (1), 59-68. doi: 10.1375/jhtm.15.59 |
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2007 Journal Article Employee customer linkages: A social identification perspective in a hotel industry contextSolnet, David (2007). Employee customer linkages: A social identification perspective in a hotel industry context. Journal of Hospitality and Tourism Management, 14 (2), 129-143. doi: 10.1375/jhtm.14.2.129 |
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2007 Journal Article An industry partnerships approach to tourism educationSolnet, David (2007). An industry partnerships approach to tourism education. The Journal of Hospitality Leisure Sport and Tourism, 6 (1), 66-70. doi: 10.3794/johlste.61.140 |
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2007 Journal Article An industry partnership approach in tourism educationSolnet, David, Robinson, Richard and Cooper, Chris (2007). An industry partnership approach in tourism education. The Journal of Hospitality, Leisure, Sport & Tourism Education, 6 (1), 66-70. |
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2007 Conference Publication Social identity theory: A role in hotel industry researchSolnet, D. (2007). Social identity theory: A role in hotel industry research. 2007 I-Chrie Conference, Dallas, Texas USA, 25-29 July 2007. Dallas, TX USA: International Council on Hospitality Restaurant and Institutional Education. |
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2006 Journal Article Service climate, employee identification and customer outcomesSolnet, D. and Paulsen, N. (2006). Service climate, employee identification and customer outcomes. Journal of Hospitality Marketing and Management, 13 (3/4), 3-27. doi: 10.1300/J150v13n03_02 |
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2006 Conference Publication Antecedents and Dimensions of Service Orientation: A Conceptual FrameworkSolnet, D and Kandampully, (2006). Antecedents and Dimensions of Service Orientation: A Conceptual Framework. CAUTHE 2006 Conference: To the City and Beyond., Sofitel - Melbourne, 6-9 February 2006. Melbourne Australia: Victoria University. |
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2006 Conference Publication Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality IndustrySolnet, D and Kandampully, (2006). Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry. 2006 Annual I-CHRIE Conference Proceedings, Virginia USA, 26-30 July 2006. Pennsylvania USA: International Council on Hospitality Restaurant and Institutional Education. |
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2006 Journal Article Introducing employee social identification to customer satisfaction research: a hotel industry studySolnet, David (2006). Introducing employee social identification to customer satisfaction research: a hotel industry study. Managing Service Quality, 16 (6), 575-594. doi: 10.1108/09604520610711918 |
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2006 Other Outputs Hospitality industry turnarounds : an examination of service climate and employee identification in the hotel industrySolnet, David (2006). Hospitality industry turnarounds : an examination of service climate and employee identification in the hotel industry. PhD Thesis, School of Tourism, The University of Queensland. doi: 10.14264/158065 |
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2006 Conference Publication Innovations in tourism education industry partnerships: An analysis of event management student experiencesSolnet, D, Robinson, R N S and Barron, P E (2006). Innovations in tourism education industry partnerships: An analysis of event management student experiences. Global Events Congress and Event Educators' Forum, Brisbane, Australia, 27-29 September, 2006. Brisbane Queensland: The University of Queensland Press. |
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2005 Journal Article Service Orientation as a Strategic Initiative: A Conceptual Model with ExamplarsKandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20. |
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2005 Other Outputs Service Climate, Employee Identification, and Customer Outcomes in Hotel Property RebrandingsSolnet, David and Paulsen, Neil (2005). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings. |
