|
2018 Journal Article Service work in 2050: toward a work ecosystems perspectiveSubramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131 |
|
2018 Other Outputs Tourism workforce reportRobinson, Richard and Solnet, David (2018). Tourism workforce report. Brisbane, QLD, Australia: Queensland Tourism Industry Council. |
|
2018 Other Outputs Hospitality & events workforce reportRobinson, Richard and Solnet, David (2018). Hospitality & events workforce report. Brisbane, QLD, Australia: The University of Queensland. |
|
2018 Book Chapter Service management and tourismSolnet, David and Golubovskaya, Maria (2018). Service management and tourism. The SAGE handbook of tourism management: theories, concepts and disciplinary approaches to tourism. (pp. 269-294) edited by Chris Cooper, Serena Volo, William C. Gartner and Noel Scott. London, United Kingdom: SAGE Publications. doi: 10.4135/9781526461452.n17 |
|
2017 Journal Article The meaning of hospitality: do employees understand?Golubovskaya, Maria, Robinson, Richard N. S. and Solnet, David (2017). The meaning of hospitality: do employees understand?. International Journal of Contemporary Hospitality Management, 29 (5), 1282-1304. doi: 10.1108/IJCHM-11-2015-0667 |
|
2016 Journal Article Tourism workforce research: a review, taxonomy and agendaBaum, Tom, Kralj, Anna, Robinson, Richard N. S. and Solnet, David J. (2016). Tourism workforce research: a review, taxonomy and agenda. Annals of Tourism Research, 60, 1-22. doi: 10.1016/j.annals.2016.04.003 |
|
2016 Journal Article What about the workers? Roles and skills for employees in hotels of the futureSolnet, David, Baum, Tom, Robinson, Richard N.S. and Lockstone-Binney, Leonie (2016). What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22 (3), 212-226. doi: 10.1177/1356766715617403 |
|
2016 Journal Article An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenueSolnet, David, Boztug, Yasemin and Dolnicar, Sara (2016). An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue. International Journal of Hospitality Management, 56, 119-125. doi: 10.1016/j.ijhm.2016.04.013 |
|
2016 Journal Article Attitudinal similarities and differences of hotel frontline occupationsRobinson, Richard N.S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor J. (2016). Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28 (5), 1051-1072. doi: 10.1108/IJCHM-08-2014-0391 |
|
2014 Other Outputs Tropical North Queensland: Tourism Employment Plan 2014-2017Olsen, Mark, Kavadias, Spiro, Read, Evan, Burn, Arthur, Jones, Mark, Phillips, Therese, Robinson, Richard, Solnet, David, Brennan, Tamilyn, Brydon, Sharyn, Harrington, Kim and Hardwicke, Renee (2014). Tropical North Queensland: Tourism Employment Plan 2014-2017. EC3 Global Parker Travel Collection The University of Queensland Brisbane, QLD Australia: Queensland Government. |
|
2014 Journal Article A phenomenological approach to hospitality management research: chefs' occupational commitmentRobinson, Richard N. S., Solnet, David J. and Breakey, Noreen (2014). A phenomenological approach to hospitality management research: chefs' occupational commitment. International Journal of Hospitality Management, 43, 65-75. doi: 10.1016/j.ijhm.2014.08.004 |
|
2014 Journal Article Service research in the hospitality literature: insights from a systematic reviewKandampully, Jay, Keating, Byron Wlliam, Kim, BeomCheol, Mattila, Anna and Solnet, David (2014). Service research in the hospitality literature: insights from a systematic review. Cornell Hospitality Quarterly, 55 (3), 287-299. doi: 10.1177/1938965514536778 |
|
2014 Book Chapter Brand as the beacon to guide employee-customer interactionsSolnet, David and King, Ceridwyn A. (2014). Brand as the beacon to guide employee-customer interactions. Customer Experience Management: Enhancing Experience and Value Through Service Management. (pp. 9-28) edited by Jay Kandampully. Dubuque, IA, United States: Kendall Hunt Publishing. |
|
2014 Journal Article Modeling locational factors for tourism employmentSolnet, David J., Ford, Robert C., Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2014). Modeling locational factors for tourism employment. Annals of Tourism Research, 45, 30-45. doi: 10.1016/j.annals.2013.11.005 |
|
2014 Journal Article Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?Solnet, David, Nickson, Dennis, Robinson, Richard N. S., Kralj, Anna and Baum, Tom (2014). Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?. Tourism Analysis, 19 (5), 609-623. doi: 10.3727/108354214X14116690097936 |
|
2014 Journal Article Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retentionRobinson, Richard N. S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor (2014). Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109. doi: 10.1016/j.ijhm.2013.08.008 |
|
2014 Conference Publication Hospitable hospitality workers: a study of hospitality industry worker perceptionsGolubovskaya, Maria, Robinson, Richard and Solnet, David (2014). Hospitable hospitality workers: a study of hospitality industry worker perceptions. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland. |
|
2013 Journal Article An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilitiesRobinson, Richard N.S., Ritchie, Brent W., Kralj, Anna, Solnet, David J., Baum, Tom and Ford, Robert C. (2013). An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities. Journal of Travel Research, 53 (6), 805-818. doi: 10.1177/0047287513513164 |
|
2013 Journal Article Understanding Generation Y and their use of social media: a review and research agendaBolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Loureiro, Yuliya Komarova and Solnet, David (2013). Understanding Generation Y and their use of social media: a review and research agenda. Journal of Service Management, 24 (3), 245-267. doi: 10.1108/09564231311326987 |
|
2013 Other Outputs The Red Centre Tourism Employment PlanSolnet, David, Olsen, Mark and Robinson, Richard (2013). The Red Centre Tourism Employment Plan. St Lucia, QLD, Australia: School of Tourism, The University of Queensland. |
