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2014 Book Chapter Brand as the beacon to guide employee-customer interactionsSolnet, David and King, Ceridwyn A. (2014). Brand as the beacon to guide employee-customer interactions. Customer Experience Management: Enhancing Experience and Value Through Service Management. (pp. 9-28) edited by Jay Kandampully. Dubuque, IA, United States: Kendall Hunt Publishing. |
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2014 Journal Article Modeling locational factors for tourism employmentSolnet, David J., Ford, Robert C., Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2014). Modeling locational factors for tourism employment. Annals of Tourism Research, 45, 30-45. doi: 10.1016/j.annals.2013.11.005 |
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2014 Journal Article Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?Solnet, David, Nickson, Dennis, Robinson, Richard N. S., Kralj, Anna and Baum, Tom (2014). Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?. Tourism Analysis, 19 (5), 609-623. doi: 10.3727/108354214X14116690097936 |
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2013 Journal Article An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilitiesRobinson, Richard N.S., Ritchie, Brent W., Kralj, Anna, Solnet, David J., Baum, Tom and Ford, Robert C. (2013). An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities. Journal of Travel Research, 53 (6), 805-818. doi: 10.1177/0047287513513164 |
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2013 Journal Article Understanding Generation Y and their use of social media: a review and research agendaBolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Loureiro, Yuliya Komarova and Solnet, David (2013). Understanding Generation Y and their use of social media: a review and research agenda. Journal of Service Management, 24 (3), 245-267. doi: 10.1108/09564231311326987 |
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2013 Other Outputs The Red Centre Tourism Employment PlanSolnet, David, Olsen, Mark and Robinson, Richard (2013). The Red Centre Tourism Employment Plan. St Lucia, QLD, Australia: School of Tourism, The University of Queensland. |
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2013 Journal Article 360 degrees of pressure: the changing role of the HR professional in the hospitality industrySolnet, David, Kralj, Anna and Baum, Tom (2013). 360 degrees of pressure: the changing role of the HR professional in the hospitality industry. Journal of Hospitality and Tourism Research, 39 (2), 271-292. doi: 10.1177/1096348012471380 |
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2013 Journal Article The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenariosSolnet, David J., Baum, Tom, Kralj, Anna, Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2013). The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios. Journal of Travel Research, 53 (6), 693-704. doi: 10.1177/0047287513513163 |
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2013 Conference Publication Comparing workforce development policy in Australia and Scotland: hot air or making a difference?Baum, Thomas, Solnet, David, Robinson, Richard, Nickson, Dennis and Kraljk, Anna (2013). Comparing workforce development policy in Australia and Scotland: hot air or making a difference?. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education). |
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2012 Journal Article Generation Y employees: an examination of work attitude differencesSolnet, David, Kralj, Anna and Kandampully, Jay (2012). Generation Y employees: an examination of work attitude differences. The Journal of Applied Management and Entrepreneurship, 17 (3), 36-54. |
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2012 Journal Article Service management in hospitality education: review and reflectionSolnet, David (2012). Service management in hospitality education: review and reflection. Journal of Hospitality Marketing and Management, 21 (2), 184-214. doi: 10.1080/19368623.2011.584267 |
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2011 Journal Article Generational differences in work attitudes: Evidence from the hospitality industrySolnet, David and Kralj, Anna (2011). Generational differences in work attitudes: Evidence from the hospitality industry. Florida International University Hospitality Review, 29 (2), 37-54. |
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2011 Other Outputs Generation Y as hospitality industry employees: An examination of work attitude differencesSolnet, David and Charleton, P. (2011). Generation Y as hospitality industry employees: An examination of work attitude differences. Brisbane, Qld Australia: The University of Queensand, UQ Business School. |
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2011 Conference Publication The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industryKralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. 9th APacCHRIE Conference 2011, Hong Kong, 2-5 June 2011. Amherst, MA, USA: ScholarWorks, UMass Amherst. |
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2010 Journal Article Formal education relevance and effectiveness: Lodging manager perceptionsSolnet, David J., Kralj, Anna L., Moncarz, Eliza and Kay, Christine (2010). Formal education relevance and effectiveness: Lodging manager perceptions. Journal of Hospitality and Tourism Education, 22 (4), 15-24. doi: 10.1080/10963758.2010.10696988 |
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2010 Journal Article Service climate and customer satisfaction in a casino hotel: An exploratory case studyKralj, Anna and Solnet, David (2010). Service climate and customer satisfaction in a casino hotel: An exploratory case study. International Journal of Hospitality Management, 29 (4), 711-719. doi: 10.1016/j.ijhm.2010.01.005 |
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2010 Journal Article Legends of service excellence: the habits of seven highly effective hospitality companiesSolnet, David, Kandampully, Jay and Kralj, Anna (2010). Legends of service excellence: the habits of seven highly effective hospitality companies. Journal of Hospitality Marketing and Management, 19 (8), 889-908. doi: 10.1080/19368623.2010.514562 |
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2010 Journal Article Exploring consumer perceptions of green restaurants in the USSchubert, Franziska, Kandampully, Jay, Solnet, David and Kralj, Anna (2010). Exploring consumer perceptions of green restaurants in the US. Tourism and Hospitality Research, 10 (4), 286-300. doi: 10.1057/thr.2010.17 |
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2010 Journal Article Human resource practices system differentiation: A hotel industry studyAhmad, Rozila, Solnet, David and Scott, Noel (2010). Human resource practices system differentiation: A hotel industry study. Journal of Hospitality and Tourism Management, 17 (1), 84-94. doi: 10.1375/jhtm.17.1.72 |
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2010 Journal Article Hotel restaurant dining: The relationship between perceived value and intention to purchaseAshton, Ann Suwaree, Scott, Noel, Solnet, David and Breakey, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. Tourism and Hospitality Research: the Surrey quarterly review, 10 (3), 206-218. doi: 10.1057/thr.2010.5 |
