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2006 Conference Publication Antecedents and Dimensions of Service Orientation: A Conceptual FrameworkSolnet, D and Kandampully, (2006). Antecedents and Dimensions of Service Orientation: A Conceptual Framework. CAUTHE 2006 Conference: To the City and Beyond., Sofitel - Melbourne, 6-9 February 2006. Melbourne Australia: Victoria University. |
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2006 Conference Publication Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality IndustrySolnet, D and Kandampully, (2006). Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry. 2006 Annual I-CHRIE Conference Proceedings, Virginia USA, 26-30 July 2006. Pennsylvania USA: International Council on Hospitality Restaurant and Institutional Education. |
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2006 Journal Article Introducing employee social identification to customer satisfaction research: a hotel industry studySolnet, David (2006). Introducing employee social identification to customer satisfaction research: a hotel industry study. Managing Service Quality, 16 (6), 575-594. doi: 10.1108/09604520610711918 |
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2005 Conference Publication Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfactionSolnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE. |
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2005 Journal Article Service Orientation as a Strategic Initiative: A Conceptual Model with ExamplarsKandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20. |
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2005 Other Outputs Service Climate, Employee Identification, and Customer Outcomes in Hotel Property RebrandingsSolnet, David and Paulsen, Neil (2005). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings. |
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2004 Conference Publication Linking Industry and Education Providers: A Relationship Management ApproachSolnet, D. (2004). Linking Industry and Education Providers: A Relationship Management Approach. Cauthe 2004: Creating Tourism Knowledge, Brisbane Convention & Exhibition Centre, 10-13 February 2004. Victoria: University of Queensland. |
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2004 Other Outputs Service Climate, Employee Identification, and Customer Outcomes in Hotel Property RebrandingSolnet, David and Paulsen, Neil (2004). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebranding. |
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2003 Conference Publication The Missing in Action WorkforceSolnet, D. (2003). The Missing in Action Workforce. The International Council for Hotel, Resturant and Institutional Education, Palm Springs, 6-9 August, 2003. Palm Springs, U.S.A.: CHRIE. |
