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2006 Other Outputs Hospitality industry turnarounds : an examination of service climate and employee identification in the hotel industrySolnet, David (2006). Hospitality industry turnarounds : an examination of service climate and employee identification in the hotel industry. PhD Thesis, School of Tourism, The University of Queensland. doi: 10.14264/158065 |
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2006 Conference Publication Innovations in tourism education industry partnerships: An analysis of event management student experiencesSolnet, D, Robinson, R N S and Barron, P E (2006). Innovations in tourism education industry partnerships: An analysis of event management student experiences. Global Events Congress and Event Educators' Forum, Brisbane, Australia, 27-29 September, 2006. Brisbane Queensland: The University of Queensland Press. |
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2005 Journal Article Service Orientation as a Strategic Initiative: A Conceptual Model with ExamplarsKandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20. |
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2005 Other Outputs Service Climate, Employee Identification, and Customer Outcomes in Hotel Property RebrandingsSolnet, David and Paulsen, Neil (2005). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings. |
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2005 Conference Publication Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfactionSolnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE. |
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2004 Other Outputs Service Climate, Employee Identification, and Customer Outcomes in Hotel Property RebrandingSolnet, David and Paulsen, Neil (2004). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebranding. |
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2004 Conference Publication Linking Industry and Education Providers: A Relationship Management ApproachSolnet, D. (2004). Linking Industry and Education Providers: A Relationship Management Approach. Cauthe 2004: Creating Tourism Knowledge, Brisbane Convention & Exhibition Centre, 10-13 February 2004. Victoria: University of Queensland. |
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2003 Conference Publication The Missing in Action WorkforceSolnet, D. (2003). The Missing in Action Workforce. The International Council for Hotel, Resturant and Institutional Education, Palm Springs, 6-9 August, 2003. Palm Springs, U.S.A.: CHRIE. |
