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2006 Conference Publication Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality IndustrySolnet, D and Kandampully, (2006). Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry. 2006 Annual I-CHRIE Conference Proceedings, Virginia USA, 26-30 July 2006. Pennsylvania USA: International Council on Hospitality Restaurant and Institutional Education. |
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2005 Conference Publication Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfactionSolnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE. |
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2004 Conference Publication Linking Industry and Education Providers: A Relationship Management ApproachSolnet, D. (2004). Linking Industry and Education Providers: A Relationship Management Approach. Cauthe 2004: Creating Tourism Knowledge, Brisbane Convention & Exhibition Centre, 10-13 February 2004. Victoria: University of Queensland. |
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2003 Conference Publication The Missing in Action WorkforceSolnet, D. (2003). The Missing in Action Workforce. The International Council for Hotel, Resturant and Institutional Education, Palm Springs, 6-9 August, 2003. Palm Springs, U.S.A.: CHRIE. |
