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2024 Book Service management principles for hospitality & tourism in the age of digital technologyKandampully, Jay, Solnet, David and Bilgihan, Anil (2024). Service management principles for hospitality & tourism in the age of digital technology. 4th ed. Oxford, United Kingdom: Goodfellow Publishers. |
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2024 Book Service management and marketing principles : competing in the service economyKandampully, Jay and Solnet, David J. (2024). Service management and marketing principles : competing in the service economy. Abingdon, Oxon, United Kingdom: Routledge. doi: 10.4324/9781003470373 |
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2018 Book Service Management Principles for Hospitality and TourismKandampully, Jay and Solnet, David (2018). Service Management Principles for Hospitality and Tourism. 3rd ed. Dubuque, IA, United States: Kendall Hunt. |
