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2022 Book Chapter How contemporary scholarship addresses service management practicesFord, Robert C. and Solnet, David (2022). How contemporary scholarship addresses service management practices. The Palgrave handbook of service management. (pp. 223-245) edited by Bo Edvardsson and Bård Tronvoll. Cham, Switzerland: Palgrave Macmillan. doi: 10.1007/978-3-030-91828-6_12 |
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2018 Book Chapter Service management and tourismSolnet, David and Golubovskaya, Maria (2018). Service management and tourism. The SAGE handbook of tourism management: theories, concepts and disciplinary approaches to tourism. (pp. 269-294) edited by Chris Cooper, Serena Volo, William C. Gartner and Noel Scott. London, United Kingdom: SAGE Publications. doi: 10.4135/9781526461452.n17 |
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2014 Book Chapter Brand as the beacon to guide employee-customer interactionsSolnet, David and King, Ceridwyn A. (2014). Brand as the beacon to guide employee-customer interactions. Customer Experience Management: Enhancing Experience and Value Through Service Management. (pp. 9-28) edited by Jay Kandampully. Dubuque, IA, United States: Kendall Hunt Publishing. |
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2008 Book Chapter Supporting the contemporary tourism product: Service managementSolnet, D. (2008). Supporting the contemporary tourism product: Service management. Contemporary tourism: An international approach. (pp. 307-343) edited by Chris Cooper and C. Michael Hall. Jordan Hill, Oxford, U.K.: Butterworth-Heinemann. |
