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2013 Journal Article Understanding Generation Y and their use of social media: a review and research agendaBolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Loureiro, Yuliya Komarova and Solnet, David (2013). Understanding Generation Y and their use of social media: a review and research agenda. Journal of Service Management, 24 (3), 245-267. doi: 10.1108/09564231311326987 |
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2013 Journal Article 360 degrees of pressure: the changing role of the HR professional in the hospitality industrySolnet, David, Kralj, Anna and Baum, Tom (2013). 360 degrees of pressure: the changing role of the HR professional in the hospitality industry. Journal of Hospitality and Tourism Research, 39 (2), 271-292. doi: 10.1177/1096348012471380 |
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2013 Journal Article The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenariosSolnet, David J., Baum, Tom, Kralj, Anna, Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2013). The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios. Journal of Travel Research, 53 (6), 693-704. doi: 10.1177/0047287513513163 |
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2012 Journal Article Generation Y employees: an examination of work attitude differencesSolnet, David, Kralj, Anna and Kandampully, Jay (2012). Generation Y employees: an examination of work attitude differences. The Journal of Applied Management and Entrepreneurship, 17 (3), 36-54. |
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2012 Journal Article Service management in hospitality education: review and reflectionSolnet, David (2012). Service management in hospitality education: review and reflection. Journal of Hospitality Marketing and Management, 21 (2), 184-214. doi: 10.1080/19368623.2011.584267 |
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2011 Journal Article Generational differences in work attitudes: Evidence from the hospitality industrySolnet, David and Kralj, Anna (2011). Generational differences in work attitudes: Evidence from the hospitality industry. Florida International University Hospitality Review, 29 (2), 37-54. |
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2010 Journal Article Formal education relevance and effectiveness: Lodging manager perceptionsSolnet, David J., Kralj, Anna L., Moncarz, Eliza and Kay, Christine (2010). Formal education relevance and effectiveness: Lodging manager perceptions. Journal of Hospitality and Tourism Education, 22 (4), 15-24. doi: 10.1080/10963758.2010.10696988 |
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2010 Journal Article Service climate and customer satisfaction in a casino hotel: An exploratory case studyKralj, Anna and Solnet, David (2010). Service climate and customer satisfaction in a casino hotel: An exploratory case study. International Journal of Hospitality Management, 29 (4), 711-719. doi: 10.1016/j.ijhm.2010.01.005 |
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2010 Journal Article Legends of service excellence: the habits of seven highly effective hospitality companiesSolnet, David, Kandampully, Jay and Kralj, Anna (2010). Legends of service excellence: the habits of seven highly effective hospitality companies. Journal of Hospitality Marketing and Management, 19 (8), 889-908. doi: 10.1080/19368623.2010.514562 |
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2010 Journal Article Exploring consumer perceptions of green restaurants in the USSchubert, Franziska, Kandampully, Jay, Solnet, David and Kralj, Anna (2010). Exploring consumer perceptions of green restaurants in the US. Tourism and Hospitality Research, 10 (4), 286-300. doi: 10.1057/thr.2010.17 |
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2010 Journal Article Human resource practices system differentiation: A hotel industry studyAhmad, Rozila, Solnet, David and Scott, Noel (2010). Human resource practices system differentiation: A hotel industry study. Journal of Hospitality and Tourism Management, 17 (1), 84-94. doi: 10.1375/jhtm.17.1.72 |
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2010 Journal Article Hotel restaurant dining: The relationship between perceived value and intention to purchaseAshton, Ann Suwaree, Scott, Noel, Solnet, David and Breakey, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. Tourism and Hospitality Research: the Surrey quarterly review, 10 (3), 206-218. doi: 10.1057/thr.2010.5 |
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2010 Journal Article Decline and turnaround: a literature review and proposed research agenda for the hotel sectorSolnet, David Jay, Paulsen, Neil and Cooper, Chris (2010). Decline and turnaround: a literature review and proposed research agenda for the hotel sector. Current Issues in Tourism, 13 (2), 139-159. doi: 10.1080/13683500802638219 |
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2009 Journal Article A lodging internship competency model: Enhancing educational outcomes through work integrated learningSolnet, D., Kralj, A., Kay, C. and DeVeau, L. (2009). A lodging internship competency model: Enhancing educational outcomes through work integrated learning. Journal of Hospitality and Tourism Education, 21 (4), 16-24. doi: 10.1080/10963758.2009.10696956 |
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2008 Journal Article Innovative approaches to event management education in career development: A study of student experiencesRobinson, Richard, Barron, Paul and Solnet, David (2008). Innovative approaches to event management education in career development: A study of student experiences. Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (1), 4-17. doi: 10.3794/johlste.71.170 |
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2008 Journal Article How some service firms have become part of “service excellence” folklore: An exploratory studySolnet, D. and Kandampully, J. (2008). How some service firms have become part of “service excellence” folklore: An exploratory study. Managing Service Quality, 18 (2), 179-193. doi: 10.1108/09604520810859229 |
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2008 Journal Article Generation Y as hospitality employees: Framing a research agendaSolnet, D. and Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15, 59-68. doi: 10.1375/jhtm.15.4.59 |
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2008 Journal Article Generation Y as hospitality employees: Framing a research agendaSolnet, David and Hood, Anna (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15 (1), 59-68. doi: 10.1375/jhtm.15.59 |
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2007 Journal Article Employee customer linkages: A social identification perspective in a hotel industry contextSolnet, David (2007). Employee customer linkages: A social identification perspective in a hotel industry context. Journal of Hospitality and Tourism Management, 14 (2), 129-143. doi: 10.1375/jhtm.14.2.129 |
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2007 Journal Article An industry partnerships approach to tourism educationSolnet, David (2007). An industry partnerships approach to tourism education. The Journal of Hospitality Leisure Sport and Tourism, 6 (1), 66-70. doi: 10.3794/johlste.61.140 |
