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Professor Nicole Gillespie
Professor

Nicole Gillespie

Email: 
Phone: 
+61 7 334 68076

Overview

Background

Nicole Gillespie is Professor of Management and Chair in Organizational Trust at the University of Queensland, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University. She co-leads the Trust, Ethics and Governance Alliance at the University of Queensland, is a Fellow of the Academy of Social Sciences in Australia, and sits on the National AI Centre Thinktank on Responsible AI. In 2019, she was made a Fellow of the Australian and New Zealand School of Government in recognition of outstanding contribution to public management.

Nicole joined UQ in January 2010. Prior to this she held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne, and Swinburne University of Technology.

Trained as an organizational psychologist, Nicole’s research focuses on trust development and repair in organisations and in contexts where trust is challenged (e.g. after a trust failure, in complex stakeholder environments, during organizational transformation and digital disruption, in emerging technologies and virtual healthcare, in cross-cultural relations). Current research projects focus on understanding stakeholder trust in organizations and industries, organizational trust repair, designing trustworthy organizations, and trust in Artificial Intelligence and adoption of emerging technologies. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Organization Studies, Journal of Management Studies, Journal of International Business Studies, Accounting Organizations and Society, European Journal of Information Systems, Journal of Services Research, Business Ethics Quarterly, Journal of Business Ethics, Human Resource Management, Sloan Management Review, Computers in Human Behavior, and Work and Stress, as well as in books and book chapters. She has also published in a range of health journals including Lancet Digital Health. Her work has been extensively presented in Europe, the USA and Australia. She is Deputy Editor of the Journal of Trust Research and on the editorial board of the leading leadership journal, Leadership Quarterly.

Nicole has written commissioned research reports and case studies on building and repairing stakeholder trust for the UK Institute of Business Ethics, the World Economic Forum, and a policy note for the UK Parliament on restoring trust in the financial sector after the global financial crisis. She has also collaborated with KPMG to produce though leadership and research reports including Trustworthy by Design: A practical guide to organisational trust ; Trust in Artificial Intelligence: A global study; Trust in AI: Country Insights and Achieving Trustworthy AI: A model for trustworthy artificial intelligence. Her research and consulting has led to positive changes in industry, government and policy across a range of sectors, including Health, Resources, Finance and Banking, Higher Education, R&D, Not-for-Profit and the Defence industry. Clients include the World Economic Forum, the Ontario Hospital Association, Barclays Bank, UBS Bank, Royal Brisbane and Women’s Hospital, the Royal Flying Doctor Service, CSIRO, The Australian Army, Bank of Queensland, Santos, Origin Energy and various government agencies. She has attracted over $10million in research funding as a Chief Investigator with her colleagues, including ARC, NHMRC and industry grants. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, the First International Network on Trust and the Oxford Centre for Reputation and sits on multiple industry and scholarly advisory boards.

Nicole has over twenty years experience in designing and delivering MBA, Executive MBA, specialist masters and undergraduate courses. She is the recipient of five teaching excellence awards and multiple best paper awards, including from the Academy of Management (with former PhD student Mattia Anesa), and in 2016 received the UQ Business School Research Award.

Availability

Professor Nicole Gillespie is:
Not available for supervision
Media expert

Qualifications

  • Bachelor of Arts, The University of Queensland
  • Bachelor (Honours) of Arts, The University of Queensland
  • Doctor of Philosophy, University of Melbourne
  • Postgraduate Diploma in Post-Compulsory Education, University of Warwick

Research impacts

Nicole is dedicated to translating her research into practice and she has written commissioned reports, as well as numerous research reports for government and industry. Her research is regularly featured in international and national media outlets and she has consulted and conducted research for a range of public and private sector organisations. She is a regular speaker at industry, government and academic conferences, as well as round-tables for industry and government.

Works

Search Professor Nicole Gillespie’s works on UQ eSpace

141 works between 1997 and 2024

1 - 20 of 141 works

Featured

2021

Book

Understanding trust in organizations: a multilevel perspective

Gillespie, Nicole, Fulmer, Ashley C. and Lewicki, Roy J. eds. (2021). Understanding trust in organizations: a multilevel perspective. New York, NY USA: Routledge. doi: 10.4324/9780429449185

Understanding trust in organizations: a multilevel perspective

2024

Conference Publication

Highlighting the Hidden: Putting a Spotlight on Vulnerability Within Organizations

Gillespie, Nicole, Strizver, Sam, Gwak, Jeewon, Fulmer, C. Ashley, Korsgaard, M. Audrey, Ballinger, Gary A., Jeong, Sophia Soyoung, Conroy, Samantha A., Liu, Leigh Anne, Schafheitle, Simon Daniel, Hong, SungHyoun, Ployhart, Robert E, Schoorman, David, Sharma, Kinshuk, Lee, Kangsan and Roll, Stephen (2024). Highlighting the Hidden: Putting a Spotlight on Vulnerability Within Organizations. 84th Annual Meeting of the Academy of Management (AOM 2024), Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.18344symposium

Highlighting the Hidden: Putting a Spotlight on Vulnerability Within Organizations

2024

Conference Publication

“Institutions in Crisis!”: What it Means and How Social Evaluation Scholars Can Address It

Harrer, Theresia, Gruban, Moritz, Gillespie, Nicole, Roulet, Thomas J., Suddaby, Roy R. and Zavyalova, Anastasiya (2024). “Institutions in Crisis!”: What it Means and How Social Evaluation Scholars Can Address It. 84th Annual Meeting of the Academy of Management (AOM 2024), Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.12380symposium

“Institutions in Crisis!”: What it Means and How Social Evaluation Scholars Can Address It

2024

Conference Publication

Trust in Artificial Intelligence: A Critical Systematic Review

Lockey, Steve, Gillespie, Nicole, Morrill, Jake and Pool, Javad (2024). Trust in Artificial Intelligence: A Critical Systematic Review. 84th Annual Meeting of the Academy of Management 2024, Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.14990abstract

Trust in Artificial Intelligence: A Critical Systematic Review

2024

Journal Article

Compliance with COVID-19 preventative health measures in the United Kingdom: a latent profile analysis

Colville, Shannon, Lockey, Steven, Gillespie, Nicole and Kelly, Sarah Jane (2024). Compliance with COVID-19 preventative health measures in the United Kingdom: a latent profile analysis. Health Promotion International, 39 (2) daae007, 1-11. doi: 10.1093/heapro/daae007

Compliance with COVID-19 preventative health measures in the United Kingdom: a latent profile analysis

2024

Book Chapter

Culture and trust in organizational contexts

Fulmer, C. Ashley, Gillespie, Nicole, Ferrin, Donald L. and Denison, Emmy (2024). Culture and trust in organizational contexts. The Oxford handbook of cross-cultural organizational behavior. (pp. 321-343) edited by Michele J. Gelfand and Miriam Erez. Oxford, United Kingdom: Oxford University Press. doi: 10.1093/oxfordhb/9780190085384.013.13

Culture and trust in organizational contexts

2024

Book Chapter

Understanding trust in artificial intelligence: a research agenda

Lockey, Steve and Gillespie, Nicole (2024). Understanding trust in artificial intelligence: a research agenda. A research agenda for trust: interdisciplinary perspectives. (pp. 11-24) edited by Roger C. Mayer and Barbara M. Mayer. Cheltenham, Glos, United Kingdom: Edward Elgar Publishing. doi: 10.4337/9781802200942.00009

Understanding trust in artificial intelligence: a research agenda

2024

Journal Article

Managing unintended consequences of algorithmic decision-making: the case of Robodebt

Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2024). Managing unintended consequences of algorithmic decision-making: the case of Robodebt. Journal of Information Technology Teaching Cases, 14 (1), 165-171. doi: 10.1177/20438869231165538

Managing unintended consequences of algorithmic decision-making: the case of Robodebt

2024

Journal Article

Capturing the conversation of trust research

Hamm, Joseph A., van der Werff, Lisa, Osuna, Amanda Isabel, Blomqvist, Kirsimarja, Blount-Hill, Kwan-Lamar, Gillespie, Nicole, Syed, Ben and Tomlinson, Edward C. (2024). Capturing the conversation of trust research. Journal of Trust Research, 14 (1), 1-7. doi: 10.1080/21515581.2024.2331285

Capturing the conversation of trust research

2023

Conference Publication

An AI-enabled community safety service: stakeholder benefits and vulnerabilities

Pool, Javad, Smith, Natalie, Dodds, Hunter, Lockey, Steven, Curtis, Caitlin, Rinta-Kahila, Tapani and Gillespie, Nicole (2023). An AI-enabled community safety service: stakeholder benefits and vulnerabilities. Australasian Conference on Information Systems (ACIS), Wellington, New Zealand, 5 - 8 December 2023. Atlanta, GA, United States: Association for Information Systems.

An AI-enabled community safety service: stakeholder benefits and vulnerabilities

2023

Other Outputs

Trust in AI: Country insights on shifting public perceptions of AI: Country findings

Gillespie, Nicole, Lockey, Steve, Curtis, Caitlin and Pool, Javad (2023). Trust in AI: Country insights on shifting public perceptions of AI: Country findings. Brisbane, Australia; New York, United States: The University of Queensland; KPMG Australia.

Trust in AI: Country insights on shifting public perceptions of AI: Country findings

2023

Journal Article

Enlarging the model of the human at the heart of human-centered AI: a social self-determination model of AI system impact

Bingley, William J., Haslam, S. Alexander, Steffens, Niklas K., Gillespie, Nicole, Worthy, Peter, Curtis, Caitlin, Lockey, Steven, Bialkowski, Alina, Ko, Ryan K.L. and Wiles, Janet (2023). Enlarging the model of the human at the heart of human-centered AI: a social self-determination model of AI system impact. New Ideas in Psychology, 70 101025, 1-12. doi: 10.1016/j.newideapsych.2023.101025

Enlarging the model of the human at the heart of human-centered AI: a social self-determination model of AI system impact

2023

Conference Publication

From the complex present to the risk-laden future of trust: over the mountain and into the frying pan

Mayer, Roger C., Jang, Dongil, Shah, Pri Pradhan, Jones, Stephen L., Siderits, Ian, Flynn, Patrick, Mulvey, Paul W, Lockey, Steve, Gillespie, Nicole, Pool, Javad, Curtis, Caitlin, Edwards, Martin, Belkin, Liuba, Tuskey, Sarah, Becker, William J., Korsgaard, M. Audrey, Strizver, Sam, Ployhart, Robert E and Williams, Michele (2023). From the complex present to the risk-laden future of trust: over the mountain and into the frying pan. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.18559symposium

From the complex present to the risk-laden future of trust: over the mountain and into the frying pan

2023

Other Outputs

Trust in AI: 2023 Global study on the shifting public perceptions of AI: Global Executive Summary

Gillespie, Nicole, Lockey, Steve, Curtis, Caitlin and Pool, Javad (2023). Trust in AI: 2023 Global study on the shifting public perceptions of AI: Global Executive Summary. New York, NY, United States; Brisbane, Australia: KPMG International; The University of Queensland.

Trust in AI: 2023 Global study on the shifting public perceptions of AI: Global Executive Summary

2023

Journal Article

How do sector level factors influence trust violations in not-for-profit organizations? A multilevel model

Gillespie, Nicole, Anesa, Mattia, Lizzio-Wilson, Morgana, Chapman, Cassandra, Healy, Karen and Hornsey, Matthew (2023). How do sector level factors influence trust violations in not-for-profit organizations? A multilevel model. Journal of Business Ethics, 191 (2), 1-26. doi: 10.1007/s10551-023-05429-6

How do sector level factors influence trust violations in not-for-profit organizations? A multilevel model

2023

Journal Article

Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development

Bueechl, Joerg, Pudelko, Markus and Gillespie, Nicole (2023). Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development. Journal of International Business Studies, 54 (5), 1-29. doi: 10.1057/s41267-023-00619-w

Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development

2023

Journal Article

How can nonprofit boards innovate for growth? An integrative‐systematic review

Richardson, Sarah, Kelly, Sarah Jane and Gillespie, Nicole (2023). How can nonprofit boards innovate for growth? An integrative‐systematic review. Nonprofit Management and Leadership, 34 (1), 35-58. doi: 10.1002/nml.21563

How can nonprofit boards innovate for growth? An integrative‐systematic review

2023

Book Chapter

Establishing trust in science communication

Curtis, Caitlin, Gillespie, Nicole and Okimoto, Tyler (2023). Establishing trust in science communication. Teaching science students to communicate: a practical guide. (pp. 39-47) edited by Susan Rowland and Louise Kuchel. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-91628-2_5

Establishing trust in science communication

2023

Journal Article

Where is the human in human-centered AI? Insights from developer priorities and user experiences

Bingley, William J., Curtis, Caitlin, Lockey, Steven, Bialkowski, Alina, Gillespie, Nicole, Haslam, S. Alexander, Ko, Ryan K.L., Steffens, Niklas, Wiles, Janet and Worthy, Peter (2023). Where is the human in human-centered AI? Insights from developer priorities and user experiences. Computers in Human Behavior, 141 107617, 1-8. doi: 10.1016/j.chb.2022.107617

Where is the human in human-centered AI? Insights from developer priorities and user experiences

2023

Other Outputs

A survey of over 17,000 people indicates only half of us are willing to trust AI at work

Gillespie, Nicole, Curtis, Caitlin, Pool, Javad and Lockey, Steven (2023, 02 23). A survey of over 17,000 people indicates only half of us are willing to trust AI at work The Conversation

A survey of over 17,000 people indicates only half of us are willing to trust AI at work

Funding

Current funding

  • 2018 - 2024
    KPMG Chair in Organisational Trust
    KPMG
    Open grant

Past funding

  • 2017 - 2023
    Stakeholder trust in Coal Seam Gas: Biennial stakeholder trust survey
    QGC Pty Limited
    Open grant
  • 2014 - 2016
    Stakeholder trust in CSG research and industry operations
    Santos Limited
    Open grant
  • 2013 - 2015
    Understanding Trust Across Stakeholders
    Origin Energy Limited
    Open grant
  • 2012
    A Multi-Stakeholder Understanding of Trust in Organisations
    UQ Early Career Researcher
    Open grant
  • 2012
    UQ Category 1 Travel Award - Bart De Jong
    UQ Travel Awards for International Collaborative Research (Category 1)
    Open grant
  • 2011 - 2012
    Trust repair in the context of the UK Parliament Expenses Scandal
    UQ New Staff Research Start-Up Fund
    Open grant

Supervision

Availability

Professor Nicole Gillespie is:
Not available for supervision

Supervision history

Current supervision

  • Doctor Philosophy

    Enabling Trust in Wearable Devices

    Principal Advisor

    Other advisors: Professor Tyler Okimoto

  • Doctor Philosophy

    The making of responsible cobalt

    Principal Advisor

    Other advisors: Professor Daniel Franks

  • Doctor Philosophy

    The rise of the disempowered citizen and its impact on the development of effective responses to the Climate-Energy nexus

    Principal Advisor

  • Doctor Philosophy

    Exploring the role of institutional logics and work design in the facilitation of anomie in residential aged care.

    Associate Advisor

    Other advisors: Dr Theresa Scott, Associate Professor Kirsten Way

Completed supervision

Media

Enquiries

Contact Professor Nicole Gillespie directly for media enquiries about:

  • Leadership
  • Measuring trust
  • Organisational change
  • Organisational failures
  • Trust
  • Trust in Artificial Intelligence
  • Trust in organisations
  • Trust in teams
  • Trust in Telehealth
  • Workplace stress and well-being
  • Workplace trust

Need help?

For help with finding experts, story ideas and media enquiries, contact our Media team:

communications@uq.edu.au