Overview
Background
Nicole Gillespie is Professor of Management and Chair in Organizational Trust at the University of Queensland, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University. She co-leads the Trust, Ethics and Governance Alliance at the University of Queensland, is a Fellow of the Academy of Social Sciences in Australia, and sits on the National AI Centre Thinktank on Responsible AI. In 2019, she was made a Fellow of the Australian and New Zealand School of Government in recognition of outstanding contribution to public management.
Nicole joined UQ in January 2010. Prior to this she held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne, and Swinburne University of Technology.
Trained as an organizational psychologist, Nicole’s research focuses on trust development and repair in organisations and in contexts where trust is challenged (e.g. after a trust failure, in complex stakeholder environments, during organizational transformation and digital disruption, in emerging technologies and virtual healthcare, in cross-cultural relations). Current research projects focus on understanding stakeholder trust in organizations and industries, organizational trust repair, designing trustworthy organizations, and trust in Artificial Intelligence and adoption of emerging technologies. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Organization Studies, Journal of Management Studies, Journal of International Business Studies, Accounting Organizations and Society, European Journal of Information Systems, Journal of Services Research, Business Ethics Quarterly, Journal of Business Ethics, Human Resource Management, Sloan Management Review, Computers in Human Behavior, and Work and Stress, as well as in books and book chapters. She has also published in a range of health journals including Lancet Digital Health. Her work has been extensively presented in Europe, the USA and Australia. She is Deputy Editor of the Journal of Trust Research and on the editorial board of the leading leadership journal, Leadership Quarterly.
Nicole has written commissioned research reports and case studies on building and repairing stakeholder trust for the UK Institute of Business Ethics, the World Economic Forum, and a policy note for the UK Parliament on restoring trust in the financial sector after the global financial crisis. She has also collaborated with KPMG to produce though leadership and research reports including Trustworthy by Design: A practical guide to organisational trust ; Trust in Artificial Intelligence: A global study; Trust in AI: Country Insights and Achieving Trustworthy AI: A model for trustworthy artificial intelligence. Her research and consulting has led to positive changes in industry, government and policy across a range of sectors, including Health, Resources, Finance and Banking, Higher Education, R&D, Not-for-Profit and the Defence industry. Clients include the World Economic Forum, the Ontario Hospital Association, Barclays Bank, UBS Bank, Royal Brisbane and Women’s Hospital, the Royal Flying Doctor Service, CSIRO, The Australian Army, Bank of Queensland, Santos, Origin Energy and various government agencies. She has attracted over $10million in research funding as a Chief Investigator with her colleagues, including ARC, NHMRC and industry grants. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, the First International Network on Trust and the Oxford Centre for Reputation and sits on multiple industry and scholarly advisory boards.
Nicole has over twenty years experience in designing and delivering MBA, Executive MBA, specialist masters and undergraduate courses. She is the recipient of five teaching excellence awards and multiple best paper awards, including from the Academy of Management (with former PhD student Mattia Anesa), and in 2016 received the UQ Business School Research Award.
Availability
- Professor Nicole Gillespie is:
- Not available for supervision
- Media expert
Fields of research
Qualifications
- Bachelor of Arts, The University of Queensland
- Bachelor (Honours) of Arts, The University of Queensland
- Doctor of Philosophy, University of Melbourne
- Postgraduate Diploma in Post-Compulsory Education, University of Warwick
Research impacts
Nicole is dedicated to translating her research into practice and she has written commissioned reports, as well as numerous research reports for government and industry. Her research is regularly featured in international and national media outlets and she has consulted and conducted research for a range of public and private sector organisations. She is a regular speaker at industry, government and academic conferences, as well as round-tables for industry and government.
Works
Search Professor Nicole Gillespie’s works on UQ eSpace
Featured
2021
Book
Understanding trust in organizations: a multilevel perspective
Gillespie, Nicole, Fulmer, Ashley C. and Lewicki, Roy J. eds. (2021). Understanding trust in organizations: a multilevel perspective. New York, NY USA: Routledge. doi: 10.4324/9780429449185
2024
Conference Publication
Highlighting the Hidden: Putting a Spotlight on Vulnerability Within Organizations
Gillespie, Nicole, Strizver, Sam, Gwak, Jeewon, Fulmer, C. Ashley, Korsgaard, M. Audrey, Ballinger, Gary A., Jeong, Sophia Soyoung, Conroy, Samantha A., Liu, Leigh Anne, Schafheitle, Simon Daniel, Hong, SungHyoun, Ployhart, Robert E, Schoorman, David, Sharma, Kinshuk, Lee, Kangsan and Roll, Stephen (2024). Highlighting the Hidden: Putting a Spotlight on Vulnerability Within Organizations. 84th Annual Meeting of the Academy of Management (AOM 2024), Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.18344symposium
2024
Conference Publication
“Institutions in Crisis!”: What it Means and How Social Evaluation Scholars Can Address It
Harrer, Theresia, Gruban, Moritz, Gillespie, Nicole, Roulet, Thomas J., Suddaby, Roy R. and Zavyalova, Anastasiya (2024). “Institutions in Crisis!”: What it Means and How Social Evaluation Scholars Can Address It. 84th Annual Meeting of the Academy of Management (AOM 2024), Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.12380symposium
2024
Conference Publication
Trust in Artificial Intelligence: A Critical Systematic Review
Lockey, Steve, Gillespie, Nicole, Morrill, Jake and Pool, Javad (2024). Trust in Artificial Intelligence: A Critical Systematic Review. 84th Annual Meeting of the Academy of Management 2024, Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.14990abstract
2024
Journal Article
Compliance with COVID-19 preventative health measures in the United Kingdom: a latent profile analysis
Colville, Shannon, Lockey, Steven, Gillespie, Nicole and Kelly, Sarah Jane (2024). Compliance with COVID-19 preventative health measures in the United Kingdom: a latent profile analysis. Health Promotion International, 39 (2) daae007, 1-11. doi: 10.1093/heapro/daae007
2024
Book Chapter
Culture and trust in organizational contexts
Fulmer, C. Ashley, Gillespie, Nicole, Ferrin, Donald L. and Denison, Emmy (2024). Culture and trust in organizational contexts. The Oxford handbook of cross-cultural organizational behavior. (pp. 321-343) edited by Michele J. Gelfand and Miriam Erez. Oxford, United Kingdom: Oxford University Press. doi: 10.1093/oxfordhb/9780190085384.013.13
2024
Book Chapter
Understanding trust in artificial intelligence: a research agenda
Lockey, Steve and Gillespie, Nicole (2024). Understanding trust in artificial intelligence: a research agenda. A research agenda for trust: interdisciplinary perspectives. (pp. 11-24) edited by Roger C. Mayer and Barbara M. Mayer. Cheltenham, Glos, United Kingdom: Edward Elgar Publishing. doi: 10.4337/9781802200942.00009
2024
Journal Article
Managing unintended consequences of algorithmic decision-making: the case of Robodebt
Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2024). Managing unintended consequences of algorithmic decision-making: the case of Robodebt. Journal of Information Technology Teaching Cases, 14 (1), 165-171. doi: 10.1177/20438869231165538
2024
Journal Article
Capturing the conversation of trust research
Hamm, Joseph A., van der Werff, Lisa, Osuna, Amanda Isabel, Blomqvist, Kirsimarja, Blount-Hill, Kwan-Lamar, Gillespie, Nicole, Syed, Ben and Tomlinson, Edward C. (2024). Capturing the conversation of trust research. Journal of Trust Research, 14 (1), 1-7. doi: 10.1080/21515581.2024.2331285
2023
Conference Publication
An AI-enabled community safety service: stakeholder benefits and vulnerabilities
Pool, Javad, Smith, Natalie, Dodds, Hunter, Lockey, Steven, Curtis, Caitlin, Rinta-Kahila, Tapani and Gillespie, Nicole (2023). An AI-enabled community safety service: stakeholder benefits and vulnerabilities. Australasian Conference on Information Systems (ACIS), Wellington, New Zealand, 5 - 8 December 2023. Atlanta, GA, United States: Association for Information Systems.
2023
Other Outputs
Trust in AI: Country insights on shifting public perceptions of AI: Country findings
Gillespie, Nicole, Lockey, Steve, Curtis, Caitlin and Pool, Javad (2023). Trust in AI: Country insights on shifting public perceptions of AI: Country findings. Brisbane, Australia; New York, United States: The University of Queensland; KPMG Australia.
2023
Journal Article
Enlarging the model of the human at the heart of human-centered AI: a social self-determination model of AI system impact
Bingley, William J., Haslam, S. Alexander, Steffens, Niklas K., Gillespie, Nicole, Worthy, Peter, Curtis, Caitlin, Lockey, Steven, Bialkowski, Alina, Ko, Ryan K.L. and Wiles, Janet (2023). Enlarging the model of the human at the heart of human-centered AI: a social self-determination model of AI system impact. New Ideas in Psychology, 70 101025, 1-12. doi: 10.1016/j.newideapsych.2023.101025
2023
Conference Publication
From the complex present to the risk-laden future of trust: over the mountain and into the frying pan
Mayer, Roger C., Jang, Dongil, Shah, Pri Pradhan, Jones, Stephen L., Siderits, Ian, Flynn, Patrick, Mulvey, Paul W, Lockey, Steve, Gillespie, Nicole, Pool, Javad, Curtis, Caitlin, Edwards, Martin, Belkin, Liuba, Tuskey, Sarah, Becker, William J., Korsgaard, M. Audrey, Strizver, Sam, Ployhart, Robert E and Williams, Michele (2023). From the complex present to the risk-laden future of trust: over the mountain and into the frying pan. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.18559symposium
2023
Other Outputs
Trust in AI: 2023 Global study on the shifting public perceptions of AI: Global Executive Summary
Gillespie, Nicole, Lockey, Steve, Curtis, Caitlin and Pool, Javad (2023). Trust in AI: 2023 Global study on the shifting public perceptions of AI: Global Executive Summary. New York, NY, United States; Brisbane, Australia: KPMG International; The University of Queensland.
2023
Journal Article
How do sector level factors influence trust violations in not-for-profit organizations? A multilevel model
Gillespie, Nicole, Anesa, Mattia, Lizzio-Wilson, Morgana, Chapman, Cassandra, Healy, Karen and Hornsey, Matthew (2023). How do sector level factors influence trust violations in not-for-profit organizations? A multilevel model. Journal of Business Ethics, 191 (2), 1-26. doi: 10.1007/s10551-023-05429-6
2023
Journal Article
Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development
Bueechl, Joerg, Pudelko, Markus and Gillespie, Nicole (2023). Do Chinese subordinates trust their German supervisors? A model of inter-cultural trust development. Journal of International Business Studies, 54 (5), 1-29. doi: 10.1057/s41267-023-00619-w
2023
Journal Article
How can nonprofit boards innovate for growth? An integrative‐systematic review
Richardson, Sarah, Kelly, Sarah Jane and Gillespie, Nicole (2023). How can nonprofit boards innovate for growth? An integrative‐systematic review. Nonprofit Management and Leadership, 34 (1), 35-58. doi: 10.1002/nml.21563
2023
Book Chapter
Establishing trust in science communication
Curtis, Caitlin, Gillespie, Nicole and Okimoto, Tyler (2023). Establishing trust in science communication. Teaching science students to communicate: a practical guide. (pp. 39-47) edited by Susan Rowland and Louise Kuchel. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-91628-2_5
2023
Journal Article
Where is the human in human-centered AI? Insights from developer priorities and user experiences
Bingley, William J., Curtis, Caitlin, Lockey, Steven, Bialkowski, Alina, Gillespie, Nicole, Haslam, S. Alexander, Ko, Ryan K.L., Steffens, Niklas, Wiles, Janet and Worthy, Peter (2023). Where is the human in human-centered AI? Insights from developer priorities and user experiences. Computers in Human Behavior, 141 107617, 1-8. doi: 10.1016/j.chb.2022.107617
2023
Other Outputs
A survey of over 17,000 people indicates only half of us are willing to trust AI at work
Gillespie, Nicole, Curtis, Caitlin, Pool, Javad and Lockey, Steven (2023, 02 23). A survey of over 17,000 people indicates only half of us are willing to trust AI at work The Conversation
Funding
Current funding
Past funding
Supervision
Availability
- Professor Nicole Gillespie is:
- Not available for supervision
Supervision history
Current supervision
-
Doctor Philosophy
Enabling Trust in Wearable Devices
Principal Advisor
Other advisors: Professor Tyler Okimoto
-
Doctor Philosophy
The making of responsible cobalt
Principal Advisor
Other advisors: Professor Daniel Franks
-
Doctor Philosophy
The rise of the disempowered citizen and its impact on the development of effective responses to the Climate-Energy nexus
Principal Advisor
-
Doctor Philosophy
Exploring the role of institutional logics and work design in the facilitation of anomie in residential aged care.
Associate Advisor
Other advisors: Dr Theresa Scott, Associate Professor Kirsten Way
Completed supervision
-
2024
Doctor Philosophy
Making sense of organisational trust violations: Implications for relationship repair and future engagement
Principal Advisor
-
2018
Doctor Philosophy
Understanding the legitimacy of Corporate Tax Minimization
Principal Advisor
Other advisors: Associate Professor Paul Spee
-
2017
Doctor Philosophy
Trust Me, I'm a Doctor: Understanding Clinician's Experiences of Service Separation and Trust Formation in Telehealth
Joint Principal Advisor
Other advisors: Professor Anthony Smith, Associate Professor Nicole Hartley
-
-
2020
Doctor Philosophy
Emotional intelligence and its effects on biomarkers of workplace stress
Associate Advisor
Other advisors: Emeritus Professor Neal Ashkanasy
-
2019
Doctor Philosophy
Implementing telehealth innovations in a rural pediatric allied health and education service
Associate Advisor
Other advisors: Professor Trevor Russell, Associate Professor Nicole Hartley
Media
Enquiries
Contact Professor Nicole Gillespie directly for media enquiries about:
- Leadership
- Measuring trust
- Organisational change
- Organisational failures
- Trust
- Trust in Artificial Intelligence
- Trust in organisations
- Trust in teams
- Trust in Telehealth
- Workplace stress and well-being
- Workplace trust
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