Examining the effectiveness of co-creation practices on health outcomes (ARC Linkage Project led by the University of Sydney) (2016-2021)

Governments and health care providers continually seek new ways to be more efficient and create more effective health service outcomes. This research identifies why co-creation will be important in the formulation of future health policy. This research compares two contexts over time, ie modelling the patient¿s (customer) end-to-end journey by developing new metrics, and investigating how health care customers interact collaboratively (co-creation) with multiple stakeholders (actors) within a health system (service ecosystem). We assess patient-centred practices using qualitative and quantitative health outcome measures, providing practical guidelines to assist health professionals focus on the most effective activities and interactions.