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2011 Journal Article The impact of culture on hotel ratings: Analysis of star-rated hotels in ChinaLeung, Daniel, Lee, Hee Andy and Law, Rob (2011). The impact of culture on hotel ratings: Analysis of star-rated hotels in China. Journal of China Tourism Research, 7 (3), 243-262. doi: 10.1080/19388160.2011.599239 |
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2011 Journal Article Research productivity and institutional characteristics of hospitality and tourism programsLee, Hee Andy and Law, Rob (2011). Research productivity and institutional characteristics of hospitality and tourism programs. Journal of Travel and Tourism Marketing, 28 (4), 432-450. doi: 10.1080/10548408.2011.571580 |
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2011 Journal Article Helpful Reviewers in TripAdvisor, an Online Travel CommunityLee, Hee “Andy”, Law, Rob and Murphy, Jamie (2011). Helpful Reviewers in TripAdvisor, an Online Travel Community. Journal of Travel and Tourism Marketing, 28 (7), 675-688. doi: 10.1080/10548408.2011.611739 |
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2008 Journal Article The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyaltyLee, Hee and Lambert, Carolyn U. (2008). The influence of technology-enabled customer relationship management on customers' attitude toward service quality and loyalty. Journal of Foodservice Business Research, 11 (4), 363-381. doi: 10.1080/15378020802519694 |
