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2024

Book Chapter

Justice and community citizenship behavior for the environment: small tourism business entrepreneurs' perspectives

Wu, Mao-Ying, Wu, Xinfang, Li, Qiu-cheng, Wang, Jie and Wang, Yi (2024). Justice and community citizenship behavior for the environment: small tourism business entrepreneurs' perspectives. Tourism, Global Crises and Justice. (pp. 76-94) London: Routledge. doi: 10.4324/9781003492610-6

Justice and community citizenship behavior for the environment: small tourism business entrepreneurs' perspectives

2023

Journal Article

The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform

Wu, Xiaoyi, Liu, Qilin, Qu, Hailin and Wang, Jie (2023). The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform. Tourism Management, 96 104716, 1-14. doi: 10.1016/j.tourman.2022.104716

The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform

2023

Journal Article

Travel live-streaming empowerment amid crises: a processual and psychological view

Deng, Zhiming, Jiang, Yawei and Wang, Jie (2023). Travel live-streaming empowerment amid crises: a processual and psychological view. Current Issues in Tourism, 27 (3), 341-349. doi: 10.1080/13683500.2023.2214355

Travel live-streaming empowerment amid crises: a processual and psychological view

2023

Journal Article

Leveraging emotional solidarity in disaster recovery

Wang, Jie and Zhai, Xueting (2023). Leveraging emotional solidarity in disaster recovery. Annals of Tourism Research, 99 103530, 1-4. doi: 10.1016/j.annals.2023.103530

Leveraging emotional solidarity in disaster recovery

2023

Journal Article

COVID-19, tourism, and China: seeking certainties in uncertain times

Huang, Songshan, Bao, Jigang, Jin, Xin and Wang, Jie (2023). COVID-19, tourism, and China: seeking certainties in uncertain times. Journal of China Tourism Research, 19 (1), 1-6. doi: 10.1080/19388160.2023.2174644

COVID-19, tourism, and China: seeking certainties in uncertain times

2023

Conference Publication

Mind the accessibility gap: explorations of the disabling marketplace

Previte, Josephine, Wang, Jie, Chen, Rocky, Zhao, Yimeng and Pini, Barbara (2023). Mind the accessibility gap: explorations of the disabling marketplace. ANZMAC 2023: Marketing for good, Dunedin, New Zealand, 4 - 6 December 2023. Dunedin, New Zealand: University of Otago.

Mind the accessibility gap: explorations of the disabling marketplace

2022

Journal Article

From interaction to relationship: rethinking parasocial phenomena in travel live streaming

Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2022). From interaction to relationship: rethinking parasocial phenomena in travel live streaming. Tourism Management, 93 104583, 104583. doi: 10.1016/j.tourman.2022.104583

From interaction to relationship: rethinking parasocial phenomena in travel live streaming

2022

Journal Article

Justice and community citizenship behavior for the environment: small tourism business entrepreneurs’ perspectives

Wu, Mao-Ying, Wu, Xinfang, Li, Qiu-cheng, Wang, Jie and Wang, Yi (2022). Justice and community citizenship behavior for the environment: small tourism business entrepreneurs’ perspectives. Journal of Sustainable Tourism, 31 (12), 1-18. doi: 10.1080/09669582.2022.2122061

Justice and community citizenship behavior for the environment: small tourism business entrepreneurs’ perspectives

2022

Other Outputs

Building business resilience

Hiller, Michael, Jenkinson, Lisa, Kastelle, Tim, Barrett, Andrew, Bond, Shaun, Miller, Andy, Bongiovanni, Ivano, Wilson, Andrew, Brown, Dan, Hubbard, Ellie, McLennan, Kelly, Schleicher, Sabine, Clark, Samantha, Wang, Jie, Gabby Walters and Meath, Cristyn (2022). Building business resilience. Brisbane, QLD, Australia: KPMG/The University of Queensland.

Building business resilience

2022

Conference Publication

Road to recovery: Assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry

Sun, Ya-Yen, Wang, Jie, Faturay, Futu, Auwalin, Ilmiawan and Sie, Lintje (2022). Road to recovery: Assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. The 17th IRSA International Conference, Mataram, Lombok, Indonesia, 18-19 July 2022. Online:

Road to recovery: Assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry

2022

Journal Article

Effective mentoring in a work-integrated learning (WIL) program

Wang, Jie, Gill, Chelsea and Lee, Kuan-Huei (2022). Effective mentoring in a work-integrated learning (WIL) program. Journal of Teaching in Travel and Tourism, 23 (1), 1-19. doi: 10.1080/15313220.2022.2056561

Effective mentoring in a work-integrated learning (WIL) program

2022

Other Outputs

HE001558-The role of social media opinion leaders in travel health communication

Zhao, Yimeng and Wang, Jie (2022). HE001558-The role of social media opinion leaders in travel health communication. The University of Queensland. (Dataset) doi: 10.48610/24401e1

HE001558-The role of social media opinion leaders in travel health communication

2021

Journal Article

Who are vulnerable in a tourism crisis? A tourism employment vulnerability analysis for the COVID-19 management

Sun, Ya-Yen, Sie, Lintje, Faturay, Futu, Auwalin, Ilmiawan and Wang, Jie (2021). Who are vulnerable in a tourism crisis? A tourism employment vulnerability analysis for the COVID-19 management. Journal of Hospitality and Tourism Management, 49, 304-308. doi: 10.1016/j.jhtm.2021.08.014

Who are vulnerable in a tourism crisis? A tourism employment vulnerability analysis for the COVID-19 management

2021

Journal Article

Managing internal service quality in hotels: determinants and implications

Wu, Xiaoyi, Wang, Jie and Ling, Qian (2021). Managing internal service quality in hotels: determinants and implications. Tourism Management, 86 104329, 104329. doi: 10.1016/j.tourman.2021.104329

Managing internal service quality in hotels: determinants and implications

2021

Other Outputs

Road to recovery: assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry

Sun, Ya-Yen, Auwalin, Ilmiawan, Wang, Jie, Sie, Lintje, Wijanarko, Andri, Sebastian, Eugene, Brown, Helen and Downes, Mary (2021). Road to recovery: assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. Canberra, ACT, Australia: Australia-Indonesia Centre.

Road to recovery: assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry

2021

Other Outputs

Women, youth and low-education workers bear the worst job losses in Indonesia when there are no tourists

Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Women, youth and low-education workers bear the worst job losses in Indonesia when there are no tourists The Conversation

Women, youth and low-education workers bear the worst job losses in Indonesia when there are no tourists

2021

Other Outputs

Tanpa turis di Indonesia; perempuan, pemuda, dan pekerja berpendidikan rendah kehilangan pekerjaan besar-besaran

Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Tanpa turis di Indonesia; perempuan, pemuda, dan pekerja berpendidikan rendah kehilangan pekerjaan besar-besaran The Conversation

Tanpa turis di Indonesia; perempuan, pemuda, dan pekerja berpendidikan rendah kehilangan pekerjaan besar-besaran

2021

Journal Article

Building business resilience to external shocks: conceptualising the role of social networks to small tourism and hospitality businesses

Pham, Le Diem Quynh, Coles, Tim, Ritchie, Brent W. and Wang, Jie (2021). Building business resilience to external shocks: conceptualising the role of social networks to small tourism and hospitality businesses. Journal of Hospitality and Tourism Management, 48, 210-219. doi: 10.1016/j.jhtm.2021.06.012

Building business resilience to external shocks: conceptualising the role of social networks to small tourism and hospitality businesses

2021

Journal Article

When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis

Wu, Xiaoyi, Lin, Lan and Wang, Jie (2021). When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis. International Journal of Hospitality Management, 95 102887, 102887. doi: 10.1016/j.ijhm.2021.102887

When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis

2021

Journal Article

Travel live streaming: an affordance perspective

Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2021). Travel live streaming: an affordance perspective. Information Technology and Tourism, 23 (2), 189-207. doi: 10.1007/s40558-021-00199-1

Travel live streaming: an affordance perspective