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2019 Book Chapter Theoretical foundations for the study of image and reputational management in tourism and hospitalityWalters, Gabby and Mair, Judith (2019). Theoretical foundations for the study of image and reputational management in tourism and hospitality. Reputation and image recovery for the tourism industry. (pp. 9-32) edited by Gabby Walters and Judith Mair. Oxford, United Kingdom: Goodfellow. doi: 10.23912/9781911396673-4103 |
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2017 Book Chapter The role and influence of emotions on tourist behaviorWalters, Gabby and Li, Shanshi (2017). The role and influence of emotions on tourist behavior. Routledge handbook of consumer behaviour in hospitality and tourism. (pp. 46-54) edited by Saurabh Kumar Dixit. Abingdon, Oxford, United Kingdom: Routledge. doi: 10.4324/9781315659657-7 |
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2017 Book Chapter The role and influence of emotions on tourist behaviourWalters, Gabrielle and Li, Shanshi (2017). The role and influence of emotions on tourist behaviour. The Routledge handbook of consumer behaviour in hospitality and tourism. (pp. 46-54) edited by Saurabh Kumar Dixit. Abingdon, Oxfordshire, United Kingdom: Taylor and Francis. doi: 10.4324/9781315659657-7 |
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2017 Book Chapter Measurement of visitors' emotionLi, Shanshi, Walters, Gabby and Scott, Noel (2017). Measurement of visitors' emotion. Visitor experience design. (pp. 125-135) edited by Noel Scott, Jun Gao and Jianyu Ma. Boston, MA, United States: CAB International. |
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2017 Book Chapter Marketing the Middle East in times of political instability: the case of JordanWalters, Gabby and Beirman, David (2017). Marketing the Middle East in times of political instability: the case of Jordan. Tourism in the Arab world: an industry perspective. (pp. 175-187) edited by Hamed Almuhrzi, Hafidh Alriyami and Noel Scott. Bristol, United Kingdom: Channel View Publications. |
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2015 Book Chapter Responding to disasters: Strategies for tourism and hospitality entrepreneursWalters, Gabrielle (2015). Responding to disasters: Strategies for tourism and hospitality entrepreneurs. Entrepreneurship in Hospitality and Tourism: a Global Perspective. (pp. 192-204) Goodfellow Publishers Ltd. |
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2014 Book Chapter Tourism crises and disasters: moving the research agenda forwardRitchie, Brent W., Mair, Judith and Walters, Gabrielle (2014). Tourism crises and disasters: moving the research agenda forward. Wiley-Blackwell companion to tourism. (pp. 611-622) Chichester, West Sussex, United Kingdom: John Wiley & Sons. doi: 10.1002/9781118474648.ch49 |
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2014 Book Chapter All-year-round tourism in alpine ski resorts: the Australian ski industry's response to climate changeWalters, Gabrielle and Golubvoskaya, Maria (2014). All-year-round tourism in alpine ski resorts: the Australian ski industry's response to climate change. Responding to climate change – tourism initiatives in Asia and the Pacific. (pp. 145-152) edited by Lisa Ruhanen. Madrid, Spain: United Nations World Tourism Organization (UNWTO). |
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2014 Book Chapter Post-disaster recovery marketing for tourist destinationsWalters, Gabrielle and Mair, Judith (2014). Post-disaster recovery marketing for tourist destinations. The Routledge handbook of tourism marketing. (pp. 461-472) Abingdon, Oxon, United Kingdom: Routledge. |
