Overview
Background
Associate Professor Nicole Hartley is the MBA Director at UQ Business School. Nicole's career as an academic has spanned 19 years at institutions in both Sydney and Queensland. She is an internationally recognised research academic in the field of services marketing and digital technology. Her specific research interests include service technology, virtualised services, customer preference and adoption, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions in response to the advent of technology and various forms of disruption in the delivery of services, particularly healthcare. Nicole is also an award-winning educator with teaching expertise in marketing strategy, digital media, consumer behaviour and experiential industry-based projects. Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations within the tourism, education and communication industries both in Australia and in the UK.
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
- Media expert
Fields of research
Works
Search Professor Nicole Hartley’s works on UQ eSpace
2022
Journal Article
Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI
Wirtz, Jochen, Tarbit, James ‘Jimmy’, Hartley, Nicole and Kunz, Werner (2022). Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI. Journal of AI, Robotics & Workplace Automation, 1 (4), 325-328. doi: 10.69554/ejdv6502
2022
Journal Article
Supervising students during a global pandemic: clinical educators’ perceptions of a student-led telerehabilitation service during COVID-19
Ross, Megan H., Whitehead, Andrea, Jeffery, Lauren, Hartley, Nicole and Russell, Trevor (2022). Supervising students during a global pandemic: clinical educators’ perceptions of a student-led telerehabilitation service during COVID-19. International Journal of Telerehabilitation, 14 (1), e6464. doi: 10.5195/ijt.2022.6464
2022
Journal Article
Revisiting (dis)fluency: metacognitive difficulty as a novelty cue that evokes feeling-of-interest
Sung, Billy, Vanman, Eric J. and Hartley, Nicole (2022). Revisiting (dis)fluency: metacognitive difficulty as a novelty cue that evokes feeling-of-interest. Psychology and Marketing, 39 (8), 1451-1466. doi: 10.1002/mar.21664
2022
Journal Article
Allied health students’ experience of a rapid transition to telerehabilitation clinical placements as a result of COVID-19
Ross, Megan H., Whitehead, Andrea, Jeffery, Lauren, Hill, Annie, Hartley, Nicole and Russell, Trevor (2022). Allied health students’ experience of a rapid transition to telerehabilitation clinical placements as a result of COVID-19. Australian Journal of Clinical Education, 10 (1). doi: 10.53300/001c.32992
2022
Conference Publication
Perceived risk triggers the effects of trace-back information on consumer trust
Lam, Tri, Heales, Jon and Hartley, Nicole (2022). Perceived risk triggers the effects of trace-back information on consumer trust. Twenty-eighth Americas Conference on Information Systems, Minneapolis, MN, United States, 10-14 August 2022. Atlanta, GA, United States: Association for Information Systems.
2022
Conference Publication
The impact of taste on credence services: an abstract
Wong, Sabrina, Hartley, Nicole and Wallin, Ann (2022). The impact of taste on credence services: an abstract. 2021 AMS Virtual Annual Conference and World Marketing Congress, Virtual, 1-4 June 2021. Cham, Switzerland: Springer Nature. doi: 10.1007/978-3-030-95346-1_194
2021
Journal Article
Service products and productization
Wirtz, Jochen, Fritze, Martin P., Jaakkola, Elina, Gelbrich, Katja and Hartley, Nicole (2021). Service products and productization. Journal of Business Research, 137, 411-421. doi: 10.1016/j.jbusres.2021.08.033
2021
Journal Article
Objective vs subjective design newness
Sung, Billy, Hartley, Nicole, Vanman, Eric and Hooshmand, Reyhane (2021). Objective vs subjective design newness. Asia Pacific Journal of Marketing and Logistics, ahead-of-print (ahead-of-print), 1482-1502. doi: 10.1108/apjml-12-2020-0897
2021
Journal Article
Role and process change and satisfaction with an educational and developmental psychologist telehealth service for rural children
Campbell, Jessica, Theodoros, Deborah, Russell, Trevor, Hartley, Nicole and Gillespie, Nicole (2021). Role and process change and satisfaction with an educational and developmental psychologist telehealth service for rural children. The Educational and Developmental Psychologist, 38 (1), 143-157. doi: 10.1080/20590776.2021.1915097
2021
Journal Article
Speech-language pathologist practice changes in telehealth speech-language therapy for rural children
Campbell, Jessica, Theodoros, Deborah, Russell, Trevor, Hartley, Nicole and Gillespie, Nicole (2021). Speech-language pathologist practice changes in telehealth speech-language therapy for rural children. Journal of Clinical Practice in Speech-Language Pathology, 23 (1), 2-9. doi: 10.1080/22087168.2021.12370304
2021
Journal Article
Perspectives of older adults with chronic disease on the use of wearable technology and video games for physical activity
Simmich, Joshua, Mandrusiak, Allison, Russell, Trevor, Smith, Stuart and Hartley, Nicole (2021). Perspectives of older adults with chronic disease on the use of wearable technology and video games for physical activity. Digital Health, 7 205520762110199, 1-15. doi: 10.1177/20552076211019900
2021
Journal Article
A co-designed active video game for physical activity promotion in people with COPD: pilot trial
Simmich, Joshua, Mandrusiak, Allison, Smith, Stuart Trevor, Hartley, Nicole and Russell, Trevor Glen (2021). A co-designed active video game for physical activity promotion in people with COPD: pilot trial. JMIR Serious Games, 9 (1) e23069, e23069. doi: 10.2196/23069
2020
Journal Article
Consumer trust in food safety requires information transparency
Lam, Tri Khai, Heales, Jon, Hartley, Nicole and Hodkinson, Chris (2020). Consumer trust in food safety requires information transparency. Australasian Journal of Information Systems, 24 2219. doi: 10.3127/ajis.v24i0.2219
2020
Journal Article
Emerging research themes in global value chains
Arora, Anshu Saxena and Hartley, Nicole (2020). Emerging research themes in global value chains. International Journal of Emerging Markets, 15 (1), 1-3. doi: 10.1108/IJOEM-02-2020-603
2020
Conference Publication
Social Service Robots: What do we Know and Where do we Go Next? An Abstract
Berg, Daniela, Hartley, Nicole and Alkire, Linda (2020). Social Service Robots: What do we Know and Where do we Go Next? An Abstract. 2019 AMS World Marketing Congress (WMC), Edinburgh, Scotland, 9-12 July 2019. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-42545-6_15
2020
Journal Article
Executive decision-making: piloting Project ECHO® to integrate care in Queensland
Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2020). Executive decision-making: piloting Project ECHO® to integrate care in Queensland. International Journal of Integrated Care, 20 (4) 23, 23-15. doi: 10.5334/ijic.5512
2019
Journal Article
Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services
Campbell, Jessica, Theodoros, Deborah, Russell, Trevor, Gillespie, Nicole and Hartley, Nicole (2019). Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services. Australian Journal of Rural Health, 27 (5) ajr.12519, 419-426. doi: 10.1111/ajr.12519
2019
Journal Article
Interest, but not liking, drives consumer preference toward novelty
Sung, Billy, Vanman, Eric and Hartley, Nicole (2019). Interest, but not liking, drives consumer preference toward novelty. Australasian Marketing Journal, 27 (4), 242-248. doi: 10.1016/j.ausmj.2019.06.003
2019
Journal Article
Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review
Campbell, Jessica, Theodoros, Deborah, Hartley, Nicole, Russell, Trevor and Gillespie, Nicole (2019). Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review. Journal of Telemedicine and Telecare, 26 (10), 1357633X19856472-606. doi: 10.1177/1357633x19856472
2019
Journal Article
The differential effects of separated vs. unseparated services The roles of performance risk and regulatory focus
Keh, Hean Tat, Hartley, Nicole and Wang, Di (2019). The differential effects of separated vs. unseparated services The roles of performance risk and regulatory focus. Journal of Service Theory and Practice, 29 (1), 93-118. doi: 10.1108/JSTP-04-2018-0097
Funding
Supervision
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
Before you email them, read our advice on how to contact a supervisor.
Supervision history
Current supervision
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Doctor Philosophy
The Effect of Social Media Complaint Management on Collective Brand Perceptions and Behavioural Intentions
Principal Advisor
Other advisors: Dr Mark Brown, Dr Ann Wallin
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Doctor Philosophy
What if eyes are the window to the soul? An investigation of service robots¿ oculesics and morphology on perceptions of service robots¿ social cognition and eeriness in human-robot service interactions
Principal Advisor
Other advisors: Dr Cassandra France
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Doctor Philosophy
Augmenting the service context: Exploring the effects of exoskeleton usage
Principal Advisor
Other advisors: Dr Josephine Previte
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Doctor Philosophy
The feasibility of the decentralised clinical trial model in Australia
Associate Advisor
Other advisors: Dr Chelsea Dobbins, Dr Helen Haydon
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Doctor Philosophy
Facilitating access and engagement to appropriate stepped care models for mental health services in Australia
Associate Advisor
Other advisors: Dr Megan Ross, Dr Peter Worthy, Professor Trevor Russell
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Doctor Philosophy
Communication and collaboration with head-worn displays: A program of laboratory studies
Associate Advisor
Other advisors: Associate Professor Ben Matthews, Dr Cassandra Chapman
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Doctor Philosophy
Crossing the Spatial Computing Threshold: Exploring Consumer Behaviour and Brand Engagement Dynamics
Associate Advisor
Other advisors: Dr Mark Brown
-
Doctor Philosophy
Building the case for Project ECHO: From inception to implementation success factors for adopting new innovation
Associate Advisor
Other advisors: Professor Trevor Russell
Completed supervision
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2023
Doctor Philosophy
Food for thought: The role of taste marketing in service settings
Principal Advisor
Other advisors: Dr Ann Wallin
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2020
Doctor Philosophy
An Extension and Test of The Evaluability Hypothesis
Principal Advisor
Other advisors: Dr Len Coote
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2018
Doctor Philosophy
A time for principled action: The theory of principle-based marketing. A conceptual model and empirical validation.
Principal Advisor
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2017
Doctor Philosophy
Trust Me, I'm a Doctor: Understanding Clinician's Experiences of Service Separation and Trust Formation in Telehealth
Principal Advisor
Other advisors: Professor Anthony Smith, Professor Nicole Gillespie
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2023
Doctor Philosophy
Manifesting Success: The Role of Magical Thinking in Attraction to Multi-Level Marketing Business Opportunities
Associate Advisor
Other advisors: Professor Matthew Hornsey
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2021
Doctor Philosophy
The use of active video games for maintaining a physically active lifestyle in chronic obstructive pulmonary disease
Associate Advisor
Other advisors: Associate Professor Allison Mandrusiak, Professor Trevor Russell
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2020
Doctor Philosophy
Understanding How Information Facilitates Consumer Trust in Food Safety: The Cases of Australian and Taiwanese Consumers Perspectives
Associate Advisor
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2019
Doctor Philosophy
Implementing telehealth innovations in a rural pediatric allied health and education service
Associate Advisor
Other advisors: Professor Nicole Gillespie, Professor Trevor Russell
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2016
Doctor Philosophy
The Neglected Emotion of Interest and its Relevance to Consumer Psychology
Associate Advisor
Other advisors: Professor Eric Vanman
Media
Enquiries
Contact Associate Professor Nicole Hartley directly for media enquiries about:
- Consumer Psychology
- Customer engagement
- Customer service relationships
- Message Framing
- Services marketing
- Social media
- Virtualised Services
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