Overview
Background
Associate Professor Nicole Hartley is the MBA Director at UQ Business School. Nicole's career as an academic has spanned 19 years at institutions in both Sydney and Queensland. She is an internationally recognised research academic in the field of services marketing and digital technology. Her specific research interests include service technology, virtualised services, customer preference and adoption, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions in response to the advent of technology and various forms of disruption in the delivery of services, particularly healthcare. Nicole is also an award-winning educator with teaching expertise in marketing strategy, digital media, consumer behaviour and experiential industry-based projects. Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations within the tourism, education and communication industries both in Australia and in the UK.
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
- Media expert
Fields of research
Works
Search Professor Nicole Hartley’s works on UQ eSpace
2018
Journal Article
The Threat of Terrorism and Tourist Choice Behavior
Walters, Gabrielle, Wallin, Ann and Hartley, Nicole (2018). The Threat of Terrorism and Tourist Choice Behavior. Journal of Travel Research, 58 (3), 004728751875550-382. doi: 10.1177/0047287518755503
2018
Conference Publication
Information transparency matters in relation to consumer trust in food safety
Lam, Tri, Heales, Jon, Hartley, Nicole and Hodkinson, Chris (2018). Information transparency matters in relation to consumer trust in food safety. Australasian Conference on Information Systems, Sydney, Australia, 3-5 December 2018. Sydney, Australia: ACIS2018.org. doi: 10.5130/acis2018.bh
2018
Journal Article
Service work in 2050: toward a work ecosystems perspective
Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131
2017
Journal Article
Consumer construal of separation in virtual services
Hartley, Nicole and Green, Teegan (2017). Consumer construal of separation in virtual services. Journal of Service Theory and Practice, 27 (2), 358-383. doi: 10.1108/JSTP-05-2015-0118
2017
Journal Article
Behavioural effects of nonconscious mimicry and social intentions
Wong, Sabrina Pei-Han, Hartley, Nicole and Tombs, Alastair (2017). Behavioural effects of nonconscious mimicry and social intentions. Australasian Marketing Journal, 25 (1), 26-37. doi: 10.1016/j.ausmj.2017.01.001
2017
Journal Article
Guest editorial: Sustainability, institutions and internationalization in emerging markets: role of sustainable innovation for sustainable world development
Arora, Anshu Saxena and Hartley, Nicole (2017). Guest editorial: Sustainability, institutions and internationalization in emerging markets: role of sustainable innovation for sustainable world development. International Journal of Emerging Markets, 12 (1), 2-7. doi: 10.1108/IJoEM-01-2016-0020
2016
Journal Article
The emotion of interest and its relevance to consumer psychology and behaviour
Sung, Billy, Vanman, Eric J., Hartley, Nicole and Phau, Ian (2016). The emotion of interest and its relevance to consumer psychology and behaviour. Australasian Marketing Journal, 24 (4), 337-343. doi: 10.1016/j.ausmj.2016.11.005
2016
Journal Article
Service provider’s experiences of service separation: the case of telehealth
Green, Teegan, Hartley, Nicole and Gillespie, Nicole (2016). Service provider’s experiences of service separation: the case of telehealth. Journal of Service Research, 19 (4), 477-494. doi: 10.1177/1094670516666674
2016
Journal Article
How can the word "NEW" evoke consumers' experiences of novelty and interest?
Sung, Billy, Hartley, Nicole, Vanman, Eric and Phau, Ian (2016). How can the word "NEW" evoke consumers' experiences of novelty and interest?. Journal of Retailing and Consumer Services, 31, 166-173. doi: 10.1016/j.jretconser.2016.02.010
2016
Conference Publication
Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth
Theodoros, Deborah, Hill, Anne, Hartley, Nicole, Martin-Khan, Melinda, Bird, Dominique, Russell, Trevor, Goodenough, Belinda and Gillespie, Nicole (2016). Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth. Successes and Failures in Telehealth - 7th Annual Meeting of the Australasian Telehealth Society, Auckland, New Zealand, 31 October - 3 November 2016.
2016
Book
Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth
Theodoros, D., Hill, A., Hartley, N., Martin-Khan, M., Bird, D., Russell, T., Goodenough, B. and Gillespie, N. (2016). Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth. Brisbane, QLD, Australia: The University of Queensland, Centre for Research Excellence in Telehealth.
2015
Journal Article
Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers
Russell, T. G., Gillespie, N., Hartley, N., Theodoros, D., Hill, A. and Gray, L. C. (2015). Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers. Journal of Telemedicine and Telecare, 21 (8), 485-489. doi: 10.1177/1357633X15606264
2015
Journal Article
Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value
Green, Teegan Courtney Clare and Hartley, Nicole (2015). Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value. Journal of Relationship Marketing, 14 (4), 301-320. doi: 10.1080/15332667.2015.1095008
2015
Journal Article
Assessing the value of real-life brands in Virtual Worlds
Barnes, Stuart J., Mattson, Jan and Hartley, Nicole (2015). Assessing the value of real-life brands in Virtual Worlds. Technological Forecasting and Social Change, 92, 12-24. doi: 10.1016/j.techfore.2014.10.017
2014
Journal Article
Consumer social identity: cool and single or caring and attached
Truong, Nguyen (Natalie), Nguyen, Doan and Hartley, Nicole (2014). Consumer social identity: cool and single or caring and attached. Journal of Strategic Marketing, 23 (1), 33-48. doi: 10.1080/0965254X.2014.914066
2011
Journal Article
Pro bono service sheds new light into commercial friendship
Stewart, Arnold L., Doan, Nguyen T. and Hartley, Nicole (2011). Pro bono service sheds new light into commercial friendship. Journal of Strategic Marketing, 19 (4), 381-394. doi: 10.1080/0965254X.2011.586717
2011
Conference Publication
An exploration of motives for attending Australian eco-tourism locations and their influence on future intentions
Hartley, Nicole and Harrison, Paul (2011). An exploration of motives for attending Australian eco-tourism locations and their influence on future intentions. EMAC 2011 Conference, Ljubljana, 24-27 May 2011.
2010
Journal Article
Feathers in the nest: Establishing a supportive environment for women researchers
Hartley, Nicole and Dobele, Angela (2010). Feathers in the nest: Establishing a supportive environment for women researchers. Formamente, 1-2 (1), 113-133.
2010
Conference Publication
Customer service excellence : A multi-skilled domain
Hartley, Nicole (2010). Customer service excellence : A multi-skilled domain. AMA SERVSIG 2010, Porto, Portugal, 17-19 June 2010.
2009
Conference Publication
An exploration of motives for attending Australian ecotourism locations and their influence on future intentions
Hartley, Nicole and Harrison, Paul (2009). An exploration of motives for attending Australian ecotourism locations and their influence on future intentions. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2009), Melbourne, Australia, 30 November-2 December 2009. Canning Bridge, WA, Australia: Australian & New Zealand Marketing Academy (ANZMAC).
Funding
Supervision
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
Before you email them, read our advice on how to contact a supervisor.
Supervision history
Current supervision
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Doctor Philosophy
Augmenting the service context: Exploring the effects of exoskeleton usage
Principal Advisor
Other advisors: Dr Josephine Previte
-
Doctor Philosophy
The Effect of Social Media Complaint Management on Collective Brand Perceptions and Behavioural Intentions
Principal Advisor
Other advisors: Dr Mark Brown, Dr Ann Wallin
-
Doctor Philosophy
What if eyes are the window to the soul? An investigation of service robots¿ oculesics and morphology on perceptions of service robots¿ social cognition and eeriness in human-robot service interactions
Principal Advisor
Other advisors: Dr Cassandra France
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Doctor Philosophy
Crossing the Spatial Computing Threshold: Exploring Consumer Behaviour and Brand Engagement Dynamics
Associate Advisor
Other advisors: Dr Mark Brown
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Doctor Philosophy
Building the case for Project ECHO: From inception to implementation success factors for adopting new innovation
Associate Advisor
Other advisors: Professor Trevor Russell
-
Doctor Philosophy
The feasibility of the decentralised clinical trial model in Australia
Associate Advisor
Other advisors: Dr Chelsea Dobbins, Dr Helen Haydon
-
Doctor Philosophy
Facilitating access and engagement to appropriate stepped care models for mental health services in Australia
Associate Advisor
Other advisors: Dr Megan Ross, Dr Peter Worthy, Professor Trevor Russell
-
Doctor Philosophy
Communication and collaboration with head-worn displays: A program of laboratory studies
Associate Advisor
Other advisors: Associate Professor Ben Matthews, Dr Cassandra Chapman
Completed supervision
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2023
Doctor Philosophy
Food for thought: The role of taste marketing in service settings
Principal Advisor
Other advisors: Dr Ann Wallin
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2020
Doctor Philosophy
An Extension and Test of The Evaluability Hypothesis
Principal Advisor
Other advisors: Dr Len Coote
-
2018
Doctor Philosophy
A time for principled action: The theory of principle-based marketing. A conceptual model and empirical validation.
Principal Advisor
-
2017
Doctor Philosophy
Trust Me, I'm a Doctor: Understanding Clinician's Experiences of Service Separation and Trust Formation in Telehealth
Principal Advisor
Other advisors: Professor Anthony Smith, Professor Nicole Gillespie
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2023
Doctor Philosophy
Manifesting Success: The Role of Magical Thinking in Attraction to Multi-Level Marketing Business Opportunities
Associate Advisor
Other advisors: Professor Matthew Hornsey
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2021
Doctor Philosophy
The use of active video games for maintaining a physically active lifestyle in chronic obstructive pulmonary disease
Associate Advisor
Other advisors: Associate Professor Allison Mandrusiak, Professor Trevor Russell
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2020
Doctor Philosophy
Understanding How Information Facilitates Consumer Trust in Food Safety: The Cases of Australian and Taiwanese Consumers Perspectives
Associate Advisor
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2019
Doctor Philosophy
Implementing telehealth innovations in a rural pediatric allied health and education service
Associate Advisor
Other advisors: Professor Nicole Gillespie, Professor Trevor Russell
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2016
Doctor Philosophy
The Neglected Emotion of Interest and its Relevance to Consumer Psychology
Associate Advisor
Other advisors: Professor Eric Vanman
Media
Enquiries
Contact Associate Professor Nicole Hartley directly for media enquiries about:
- Consumer Psychology
- Customer engagement
- Customer service relationships
- Message Framing
- Services marketing
- Social media
- Virtualised Services
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