Overview
Background
Associate Professor Nicole Hartley is the MBA Director at UQ Business School. Nicole's career as an academic has spanned 19 years at institutions in both Sydney and Queensland. She is an internationally recognised research academic in the field of services marketing and digital technology. Her specific research interests include service technology, virtualised services, customer preference and adoption, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions in response to the advent of technology and various forms of disruption in the delivery of services, particularly healthcare. Nicole is also an award-winning educator with teaching expertise in marketing strategy, digital media, consumer behaviour and experiential industry-based projects. Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations within the tourism, education and communication industries both in Australia and in the UK.
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
- Media expert
Fields of research
Works
Search Professor Nicole Hartley’s works on UQ eSpace
2009
Journal Article
Feathers in the nest: Establishing a supportive environment for women researchers
Hartley, Nicole and Dobele, Angela (2009). Feathers in the nest: Establishing a supportive environment for women researchers. Australian Educational Researcher, 36 (1), 43-58. doi: 10.1007/BF03216891
2007
Journal Article
The case of "difficult" brands
Harrison, Paul and Hartley, Nicole (2007). The case of "difficult" brands. Journal of Product and Brand Management, 16 (4), 286-287. doi: 10.1108/10610420710763976
2007
Conference Publication
Don't rain on my parade: Barriers to ecological tourism
Hartley, Nicole and Harrison, Paul (2007). Don't rain on my parade: Barriers to ecological tourism. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2007), Dunedin, New Zealand, 3-5 December 2007. Dunedin, New Zealand: Australian and New Zealand Marketing Academy (ANZMAC).
2005
Journal Article
Measuring banks' automated service quality : A confirmatory factor analysis approach
Al-Hawari, Mohammed, Hartley, Nicole and Ward, Tony (2005). Measuring banks' automated service quality : A confirmatory factor analysis approach. Marketing Bulletin, 16 (1), 1-19.
Funding
Supervision
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
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Supervision history
Current supervision
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Doctor Philosophy
Augmenting the service context: Exploring the effects of exoskeleton usage
Principal Advisor
Other advisors: Dr Josephine Previte
-
Doctor Philosophy
The Effect of Social Media Complaint Management on Collective Brand Perceptions and Behavioural Intentions
Principal Advisor
Other advisors: Dr Mark Brown, Dr Ann Wallin
-
Doctor Philosophy
What if eyes are the window to the soul? An investigation of service robots¿ oculesics and morphology on perceptions of service robots¿ social cognition and eeriness in human-robot service interactions
Principal Advisor
Other advisors: Dr Cassandra France
-
Doctor Philosophy
Facilitating access and engagement to appropriate stepped care models for mental health services in Australia
Associate Advisor
Other advisors: Dr Megan Ross, Dr Peter Worthy, Professor Trevor Russell
-
Doctor Philosophy
Communication and collaboration with head-worn displays: A program of laboratory studies
Associate Advisor
Other advisors: Associate Professor Ben Matthews, Dr Cassandra Chapman
-
Doctor Philosophy
Crossing the Spatial Computing Threshold: Exploring Consumer Behaviour and Brand Engagement Dynamics
Associate Advisor
Other advisors: Dr Mark Brown
-
Doctor Philosophy
Building the case for Project ECHO: From inception to implementation success factors for adopting new innovation
Associate Advisor
Other advisors: Professor Trevor Russell
-
Doctor Philosophy
The feasibility of the decentralised clinical trial model in Australia
Associate Advisor
Other advisors: Dr Chelsea Dobbins, Dr Helen Haydon
Completed supervision
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2023
Doctor Philosophy
Food for thought: The role of taste marketing in service settings
Principal Advisor
Other advisors: Dr Ann Wallin
-
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2020
Doctor Philosophy
An Extension and Test of The Evaluability Hypothesis
Principal Advisor
Other advisors: Dr Len Coote
-
2018
Doctor Philosophy
A time for principled action: The theory of principle-based marketing. A conceptual model and empirical validation.
Principal Advisor
-
2017
Doctor Philosophy
Trust Me, I'm a Doctor: Understanding Clinician's Experiences of Service Separation and Trust Formation in Telehealth
Principal Advisor
Other advisors: Professor Anthony Smith, Professor Nicole Gillespie
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2023
Doctor Philosophy
Manifesting Success: The Role of Magical Thinking in Attraction to Multi-Level Marketing Business Opportunities
Associate Advisor
Other advisors: Professor Matthew Hornsey
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2021
Doctor Philosophy
The use of active video games for maintaining a physically active lifestyle in chronic obstructive pulmonary disease
Associate Advisor
Other advisors: Associate Professor Allison Mandrusiak, Professor Trevor Russell
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2020
Doctor Philosophy
Understanding How Information Facilitates Consumer Trust in Food Safety: The Cases of Australian and Taiwanese Consumers Perspectives
Associate Advisor
-
2019
Doctor Philosophy
Implementing telehealth innovations in a rural pediatric allied health and education service
Associate Advisor
Other advisors: Professor Nicole Gillespie, Professor Trevor Russell
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2016
Doctor Philosophy
The Neglected Emotion of Interest and its Relevance to Consumer Psychology
Associate Advisor
Other advisors: Professor Eric Vanman
Media
Enquiries
Contact Associate Professor Nicole Hartley directly for media enquiries about:
- Consumer Psychology
- Customer engagement
- Customer service relationships
- Message Framing
- Services marketing
- Social media
- Virtualised Services
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