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2018 Journal Article Operating without operations: how is technology changing the role of the firm?Breidbach, Christoph, Choi, Sunmee, Ellway, Benjamin, Keating, Byron W., Kormusheva, Katerina, Kowalkowski, Christian, Lim, Chiehyeon and Maglio, Paul (2018). Operating without operations: how is technology changing the role of the firm?. Journal of Service Management, 29 (5), 809-833. doi: 10.1108/josm-05-2018-0127 |
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2017 Journal Article Engagement platforms in the sharing economy Conceptual foundations and research directionsBreidbach, Christoph F. and Brodie, Roderick J. (2017). Engagement platforms in the sharing economy Conceptual foundations and research directions. Journal of Service Theory and Practice, 27 (4), 761-777. doi: 10.1108/jstp-04-2016-0071 |
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2016 Journal Article Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service SystemsBreidbach, Christoph F., Antons, David and Salge, Torsten Oliver (2016). Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems. Journal of Service Research, 19 (4), 458-476. doi: 10.1177/1094670516666370 |
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2016 Journal Article Technology-enabled value co-creation: an empirical analysis of actors, resources, and practicesBreidbach, Christoph F. and Maglio, Paul P. (2016). Technology-enabled value co-creation: an empirical analysis of actors, resources, and practices. Industrial Marketing Management, 56, 73-85. doi: 10.1016/j.indmarman.2016.03.011 |
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2015 Journal Article Investigating the formation of service supply chainsBreidbach, Christoph Friedrich, Reefke, Hendrik and Wood, Lincoln C. (2015). Investigating the formation of service supply chains. The Service Industries Journal, 35 (1-2), 5-23. doi: 10.1080/02642069.2014.979404 |
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2014 Journal Article Beyond virtuality: from engagement platforms to engagement ecosystemsF. Breidbach, Christoph, Brodie, Roderick and Hollebeek, Linda (2014). Beyond virtuality: from engagement platforms to engagement ecosystems. Managing Service Quality: An International Journal, 24 (6), 592-611. doi: 10.1108/msq-08-2013-0158 |
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2014 Journal Article Theorizing about resource integration through service-dominant logicPeters, Linda D., Löbler, Helge, Brodie, Roderick J., Breidbach, Christoph F., Hollebeek, Linda D., Smith, Sandra D., Sörhammar, David and Varey, Richard J. (2014). Theorizing about resource integration through service-dominant logic. Marketing Theory, 14 (3), 249-268. doi: 10.1177/1470593114534341 |
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2013 Journal Article Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's businessBreidbach, Christoph F. (2013). Book Review — On the customer service solution: Managing emotions, trust, and control to win your customer's business. Service Science, 5 (4), 321-322. doi: 10.1287/serv.2013.0054 |
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2013 Journal Article Advancing innovation in professional service firms: insights from the service-dominant logicBreidbach, Christoph F., Smith, Peter and Callagher, Lisa J. (2013). Advancing innovation in professional service firms: insights from the service-dominant logic. Service Science, 5 (3), 263-275. doi: 10.1287/serv.2013.0053 |
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2013 Journal Article Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?Breidbach, Christoph F., Kolb, Darl G. and Srinivasan, Ananth (2013). Connectivity in service systems: does technology-enablement impact the ability of a service system to co-create value?. Journal of Service Research, 16 (3), 428-441. doi: 10.1177/1094670512470869 |
