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2004 Conference Publication Employee identification with sponsorship programs: A conceptual framework of antecedents and outcomesCoote, L. V. and Cornwell, T.B. (2004). Employee identification with sponsorship programs: A conceptual framework of antecedents and outcomes. 2004 AMA Winter Educators' Conference, Scottsdale, Arizona, 6-9 February, 2004. Chicago, Il: American Marketing Association. |
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2003 Conference Publication Sponsorship of a cause: Exploring the role of organizational identification in sponsorship-linked purchase commitmentCoote, L. V. and Cornwell, B. T. B. (2003). Sponsorship of a cause: Exploring the role of organizational identification in sponsorship-linked purchase commitment. 2003 AMA Summer Educators' Conference, Chicago, Il, 15-18 August, 2003. Chicago, Il.: American Marketing Association. |
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2002 Conference Publication Measuring consumer loyalty: The loyalty orientation scaleBeatson, A. T. and Coote, L. V. (2002). Measuring consumer loyalty: The loyalty orientation scale. European Marketing Academy Conference (EMAC) 2002, Braga, Portugal, 28-31 May, 2002. Braga, Portugal: University of Minho. |
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2002 Conference Publication The impact of the client-service provider relationship on loyalty in a business services settingBennett, R., Coote, L. V., Hartel, C. and McColl-Kennedy, J. R. (2002). The impact of the client-service provider relationship on loyalty in a business services setting. 2nd ServSIG Research Conference 2001, Sydney, Australia, 26-28 May, 2001. Chicago: American Marketing Association. |
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2002 Conference Publication Measuring organisational learning capabilityWeerawardena, J. and Coote, L. V. (2002). Measuring organisational learning capability. 2002 Annual Meeting of the Academy of Management, Denver, Colorado, 9-14 August, 2002. Denver, Colorado: Academy of Management. |
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2002 Conference Publication Attributes of service delivery modes and their impact on customer satisfactionBeatson, A. T. and Coote, L. V. (2002). Attributes of service delivery modes and their impact on customer satisfaction. Australian and New Zealand Marketing Academy Conference, Geelong, Vic, 2-4 December, 2002. Geelong, Vic: Deakin University. |
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2001 Conference Publication The determinants of customer loyalty in a service contextCoote, L. V. and Rowe, A. (2001). The determinants of customer loyalty in a service context. Bergen, Norway, May 8th -11th ,2001. Bergen Norway: Norwegian School of Economics and Business Administration. |
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2001 Conference Publication The impact of self-service technology and interpersonal service on customer satisfactionRowe, A. and Coote, L. V. (2001). The impact of self-service technology and interpersonal service on customer satisfaction. Bergen, Norway, May 8th -11th ,2001. Bergen Norway: Norwegian School of Economics and Business Administration. |
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2000 Conference Publication Trust, commitment and attitudinal brand loyalty: Key constructs in business-to-business relationshipsBennett, R., McColl-Kennedy, J. R. and Coote, L. V. (2000). Trust, commitment and attitudinal brand loyalty: Key constructs in business-to-business relationships. Australian and New Zealand Marketing Academy Conference (ANZMAC 2000), Gold Coast, Australia, 28 November - 1 December, 2000. Gold Coast, Australia: Australian and New Zealand Marketing Academy Management. |
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2000 Conference Publication Organizational innovation and sustained competitive advantage: A conceptual model and research propositionsWeerawardena, J., Coote, L. V. and Henderson, K. V. (2000). Organizational innovation and sustained competitive advantage: A conceptual model and research propositions. Sixtieth Annual Meeting of the Academy of Management, Toronto, Canada, 04-09 August 2000. Toronto, Canada: Academy of Management. |
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2000 Conference Publication Determinants of selectivity in industrial relationshipsCoote, L. V. (2000). Determinants of selectivity in industrial relationships. ANZMAC 2000, Gold Coast, 28 Nov - 1 Dec 2000. Gold Coast, Queensland: Griffith University. |
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2000 Conference Publication An investigation into the antecedents of organizational citizenship behavioursAckfeldt, A. L. and Coote, L. V. (2000). An investigation into the antecedents of organizational citizenship behaviours. ANZMAC 2000, Gold Coast, Australia, 28 Nov - 1 Dec 2000. Gold Coast, Queensland: Griffith University. |
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2000 Conference Publication An investigation into the antecedents of service orientationCoote, L. V. (2000). An investigation into the antecedents of service orientation. ANZMAC 2000, Gold Coast, Queensland, 28 Nov - 1 Dec 2000. Gold Coast: Griffith University. |
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2000 Conference Publication A structural model of brand loyaltyBennett, R., Coote, L. V. and Dann, S. (2000). A structural model of brand loyalty. British Academy of Management Annual Conference, Edinburgh, UK, 13-15 Sept 2000. Edinburgh, UK: University of Edinburgh. |
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2000 Conference Publication Measuring satisfaction with interpersonal service and self-service technologyRowe, A. and Coote, L. V. (2000). Measuring satisfaction with interpersonal service and self-service technology. ANZMAC 2000, Gold Coast, Queensland, 28 Nov - 1 Dec 2000. Gold Coast, Queensland: Griffith University. |
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1999 Conference Publication The role of distinctive capabilities in organizational innovation and sustainable competitive advantageWeerawardena, J., Coote, L. V. and Henderson, K. V. (1999). The role of distinctive capabilities in organizational innovation and sustainable competitive advantage. ANZMAC'99: Marketing in the New Millennium, Univ. of NSW, Sydney, November 28 - December 1, 1999. Sydney: School of Marketing, University of NSW. |
