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2005 Journal Article Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitmentMcColl-Kennedy, Janet R. and Anderson, Ronald D. (2005). Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment. Journal of Business Research, 58 (2), 115-125. doi: 10.1016/S0148-2963(03)00112-7 |
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2005 Journal Article Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314RBennett, R., Hartel, C. E. J. and McColl-Kennedy, J. R. (2005). Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R. Industrial Marketing Management, 34 (1), 97-107. doi: 10.1016/j.indmarman.2004.08.003 |
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2004 Journal Article Perceptions of marketing journals by senior academics in Australia and New ZealandSullivan Mort, G., McColl-Kennedy, J. R., Kiel, G. C. and Soutar, G. N. (2004). Perceptions of marketing journals by senior academics in Australia and New Zealand. Australasian Marketing Journal, 12 (2), 51-61. |
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2003 Journal Article Social-servicescape conceptual modelTombs, Alastair and McColl-Kennedy, Janet R. (2003). Social-servicescape conceptual model. Marketing Theory, 3 (4), 447-475. doi: 10.1177/1470593103040785 |
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2003 Journal Article The relationship between Internet use and perceived performance in retail and professional service firmsDrennan, Judy and McColl-Kennedy, Janet R. (2003). The relationship between Internet use and perceived performance in retail and professional service firms. Journal of Services Marketing, 17 (3), 295-311. doi: 10.1108/08876040310474837 |
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2003 Journal Article Application of fairness theory to service failures and service recoveryMcColl-Kennedy, J. R. and Sparks, B. A. (2003). Application of fairness theory to service failures and service recovery. Journal of Service Research, 5 (3), 251-266. doi: 10.1177/1094670502238918 |
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2003 Journal Article The role of gender in reactions to service failure and recoveryMcColl-Kennedy, J. R., Daus, C. S. and Sparks, B. A. (2003). The role of gender in reactions to service failure and recovery. Journal of Service Research, 6 (1), 66-82. doi: 10.1177/1094670503254286 |
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2003 Journal Article The relationship between internet use and perceived performance in retail and professional service firmsDrennan, J. C. and McColl-Kennedy, J. R. (2003). The relationship between internet use and perceived performance in retail and professional service firms. Journal of Services Marketing, 17 (3), 295-309. |
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2002 Journal Article Impact of leadership style and emotions on subordinate performanceMcColl-Kennedy, J. R. and Anderson, R. D. (2002). Impact of leadership style and emotions on subordinate performance. Leadership Quarterly, 13 (5), 545-559. doi: 10.1016/S1048-9843(02)00143-1 |
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2001 Journal Article Service recovery process: Justice strategy options for increased customer satisactionSparks, B. A. and McColl-Kennedy, Janet R. (2001). Service recovery process: Justice strategy options for increased customer satisaction. Journal of Business Research, 54 (3), 209-218. doi: 10.1016/S0148-2963(00)00120-X |
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2001 Journal Article An empirical examination of the involvement of external search relationship in services marketingMcColl-Kennedy, J. R. and Fetter, R. E. (2001). An empirical examination of the involvement of external search relationship in services marketing. Journal of Services Marketing, 15 (2), 82-98. doi: 10.1108/08876040110381337 |
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2026 Other Outputs Feeding the Brisbane 2032 GamesMcColl-Kennedy, Janet (2026). Feeding the Brisbane 2032 Games. Brisbane, QLD Australia: The University of Queensland. doi: 10.14264/2ba95ae |
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2026 Journal Article What can service research contribute to better understand B2B: Editorial for the special issue "Service Research in Business-to-Business Marketing"Zaki, Mohamed, Gustafsson, Anders, McColl-Kennedy, Janet and Witell, Lars (2026). What can service research contribute to better understand B2B: Editorial for the special issue "Service Research in Business-to-Business Marketing". Journal of Business Research, 207 116015, 116015. doi: 10.1016/j.jbusres.2026.116015 |
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2026 Journal Article Economic valuation of psychological processes: examining healthcare decision-making in chronic disease managementTabaei-Aghdaei, Zahra S., Coote, Leonard V., McColl-Kennedy, Janet R. and Erdem, Seda (2026). Economic valuation of psychological processes: examining healthcare decision-making in chronic disease management. Acta Psychologica, 263 106394, 106394. doi: 10.1016/j.actpsy.2026.106394 |
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2026 Journal Article Addressing vulnerability in customer experience with AI-agentsJha, Gautam, Wright, Jesse, Singhal, Aishwarya, Zhang, Yaofu, Burton, Jamie and McColl-Kennedy, Janet R. (2026). Addressing vulnerability in customer experience with AI-agents. Journal of Service Management, 37 (3), 1-33. doi: 10.1108/josm-04-2025-0182 |
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2025 Journal Article Digital twins: a game changer in customer experienceMcColl-Kennedy, Janet R., Zaki, Mohamed, Andreassen, Tor W., Coote, Leonard V., Brea, Edgar, Willer, Fiona and Andrade, Joel (2025). Digital twins: a game changer in customer experience. Journal of Service Management. doi: 10.1108/josm-12-2024-0540 |
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2025 Other Outputs Sustainable Packaging Trends Report: Opportunities to support the transition to a circular packaging economy in the Australian food and beverage ecosystem Gain, Alexandria M, McColl-Kennedy, Janet R, Brea, Edgar and Tabilo, Macarena (2025). Sustainable Packaging Trends Report: Opportunities to support the transition to a circular packaging economy in the Australian food and beverage ecosystem . Brisbane, QLD, Australia: The University of Queensland; Australia's Food and Beverage Accelerator (FaBA). doi: 10.14264/ac14395 |
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2025 Journal Article Patient-centered care in practice: hospital and online primary care settingsMcColl-Kennedy, Janet R., Witell, Lars, Frow, Pennie, Cheung, Lilliemay, Payne, Adrian and Govind, Rahul (2025). Patient-centered care in practice: hospital and online primary care settings. Journal of Services Marketing, 39 (10), 15-31. doi: 10.1108/JSM-07-2024-0353 |
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2025 Other Outputs Unwrapping innovation: an industry panel perspective on sustainable packagingMcColl-Kennedy, Janet R., Lockery, Simon, Cosier, Barry, Lee, Michael, Macleod , Gail and La Fata, Giorgio (2025). Unwrapping innovation: an industry panel perspective on sustainable packaging. Brisbane, Qld, Australia: The University of Queensland. doi: 10.14264/be9ed3d |
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2024 Book Food AI: A game changer for Australia’s food and beverage sectorJanet R. McColl-Kennedy and Damian Hine eds. (2024). Food AI: A game changer for Australia’s food and beverage sector. Food AI White Paper, Brisbane, QLD, Australia: The University of Queensland, Australia's Food and Beverage Accelerator (FaBA). doi: 10.14264/f5f35d0 |
