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Professor Sabine Matook
Professor

Sabine Matook

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+61 7 334 68049

Overview

Background

Dr. Sabine Matook is a Professor in Information Systems at the UQ Business School, University of Queensland. She received her doctoral degree from the Technische Universität (TU) Dresden, Germany.

Research

Sabine's research interests focus on the creation, adoption, and use, and consequences of effective use of IT artifacts in the two areas of information systems development (ISD) and social media. Within the context of ISD, she seeks to understand why and how the behaviors of teams and individuals dynamically shape the design and development of the IT artifact, including technology-mediated teams (including human-AI hybrids). Her interests also motivate the work on affordances and influences of social IT artifacts (e.g., social media) on and by users in the real and the virtual world.

In 2022, Sabine was recognized for her excellence in publications with the UQ Business School Research Award.

Sabine is a Senior Research Fellow with the Weizenbaum Institute for the Networked Society - The German Internet Institute. She has also held visiting positions at the University of Arizona (Eller College of Management), Georgia State University (Robinson College of Business), the University of Louisville, Vienna University of Economics and Business Administration (Austria), and the University of La Serena (Chile).

Her research is funded by Australian Research Council (ARC) Discovery Project (single CI) Grants in the fields of Sabine's expertise, especially information systems development and social media.

Sabine's 2023 ICIS paper, coauthored with Nadia Bello Rinaudo and Alan Dennis, about "AI Algorithms and Time Experience in Social Media: Explaining Discontinued Use" received the Best-Paper Runner's up award (selected from more than 200 accepted short papers).

Dr. Matook's work has appeared in MIS Quarterly, Journal of Management Information Systems, European Journal of Information Systems, Information Systems Journal, the Journal of Strategic Information Systems, the International Journal of Operations & Production Management, the Journal of Business Research, Decision Support Systems, and the Scandinavian Journal of Information Systems. Over the years, Sabine Matook has presented numerous research papers at international conferences, including the ICIS, ECIS, and PACIS.

Teaching and Learning

Sabine Matook is a passionate educator and a champion for work-integrated learning in higher education. She received the 2022 UQ Citation for Outstanding Contributions to Student Learning and the 2021 Teaching Excellence Award of the UQ Faculty BEL on "Enhancing Employability". She was also awarded the 2021 UQ Business School Award for "Innovation in Large Courses". In February 2024, Sabine was recognised by the 2023 Australian Awards for University Teaching (AAUT) with a Citation for Outstanding Contributions to Student Learning for "For innovatively designing a digital work-integrated learning partnership approach that enhances students' employability in Business Information Systems while inspiring them to ‘give-back’ to community organisations."

She is a Senior Fellow of Advance HE -- which indicates an advanced level of professional standing regarding her expertise in teaching and learning in higher education. In 2022, Sabine was appointed to the HEA@UQ Review Panel as an Assessor.

Sabine Matook produced in 2023 a train-the-trainer workshop for low-code development for the AIS Digital Academy.

Sabine also engages in the scholarship of teaching with a focus on digital employability through citizen development. Her work is currently under review in high-quality academic journals, whereas Sabine published initial findings at the 2021 Australasian Conference on Information Systems and, in 2024, at the Journal of Information Technology.

An opinion piece at The Conversation about "How work-integrated learning helps to make billions in uni funding worth it" and an article in the Campus Section of the Times Higher Education about "Helping students to see the future career value of their work-integrated learning" reached a large readership and influenced the practices of educators in Australia and internationally.

Service

Sabine Matook received the 2021 AIS Technology ATLAS Award. This award is given to those individuals who have made the most significant contributions toward the intellectual infrastructure of the Association for Information Systems (AIS). In 2022, Sabine was awarded the AIS Vision Award to recognize her contributions to the vision of the Association for Information Systems.

She is an Associate Editor for MIS Quarterly (MISQ), a Senior Editor for the European Journal of Information Systems (EJIS) and for the journal AIS Transactions on Replication Research (TRR), a member of the editorial review board for Information System Research, and has been an Associate Editor for Information Systems Journal (ISJ).

Sabine Matook is the AIS Council Secretary for The Association for Information Systems (Sep 2021- 2025).

In 2019, Dr. Matook served on the Expert Panel 'Information Systems' that reviewed the 2019 Australian Business Deans Council Journal Quality List, and in 2022, she served on the Expert Panel that reviewed the 2020 journal ranking list of the Australian Council of Professors and Heads of Information Systems (ACPHIS)

Sabine Matook was the program chair for the European Conference on Information Systems (ECIS) in 2022 and 2021 and 2019. In addition, she served repeatedly as track chair for the International Conference on Information Systems (ICIS) [2023, 2029, 2015], the European Conference on Information Systems (ECIS) [2024,2020], Pacific-Asian Conference on Information Systems (PACIS) in [2024, 2022, 2020], and the Australasian Conference on Information Systems [2018, 2019].

Availability

Professor Sabine Matook is:
Available for supervision
Media expert

Qualifications

  • Postgraduate Diploma, Technische Universität Dresden
  • Masters (Research) of Business Administration, Technische Universität Dresden
  • Doctor of Philosophy, Technische Universität Dresden

Research interests

  • Agile Information Systems Development

    This research field focuses on the software development under the agile methodology paradigm. I study interpersonal relationships and particularly commercial friendships in agile teams, governance mechanisms for the team, critical success factors in agile ISD, lean agile development, issues related to distributed development teams and team performance.

  • Human Behaviour in Social Media

    This research field focuses on social media and particularly online social networks as a technology for humans for their leisure and work. I examine behaviour of collectives and individuals in social media, the use and adoption of the technology, change is network structures over time, and possibilities for innovative usage.

Works

Search Professor Sabine Matook’s works on UQ eSpace

64 works between 2002 and 2025

21 - 40 of 64 works

2021

Other Outputs

How work-integrated learning helps to make billions in uni funding worth it

Matook, Sabine and Knaggs, Angie (2021, 08 30). How work-integrated learning helps to make billions in uni funding worth it The Conversation

How work-integrated learning helps to make billions in uni funding worth it

2020

Journal Article

The evolution of software development orchestration: current state and an agenda for future research

Maruping, Likoebe M. and Matook, Sabine (2020). The evolution of software development orchestration: current state and an agenda for future research. European Journal of Information Systems, 29 (5), 443-457. doi: 10.1080/0960085X.2020.1831834

The evolution of software development orchestration: current state and an agenda for future research

2020

Conference Publication

Individual unlearning as enabler for innovation in agile information systems development

Matook, Sabine and Blasiak, Kevin Marc (2020). Individual unlearning as enabler for innovation in agile information systems development. European Conference on Information Systems, Marrakech, Morocco, 15-17 June 2020. New York, NY United States: Elsevier.

Individual unlearning as enabler for innovation in agile information systems development

2020

Journal Article

The multiplex nature of the customer representative role in agile information systems development

Maruping, Likoebe and Matook, Sabine (2020). The multiplex nature of the customer representative role in agile information systems development. MIS Quarterly, 44 (3), 1411-1437. doi: 10.25300/MISQ/2020/12284

The multiplex nature of the customer representative role in agile information systems development

2018

Conference Publication

Towards a typology of agile ISD leadership

Andrias, Mone, Matook, Sabine and Vidgen, Richard (2018). Towards a typology of agile ISD leadership. European Conference on Information Systems, Portsmouth, United Kingdom, 23-28 June 2018. AIS.

Towards a typology of agile ISD leadership

2018

Conference Publication

Emotional intelligence in agile information systems development

Soltani, Sheida, Matook, Sabine and Maruping, Likoebe M. (2018). Emotional intelligence in agile information systems development. International Conference on Information Systems, San Francisco, CA, USA, 13-16 December 2018. Association of Information Systems.

Emotional intelligence in agile information systems development

2017

Journal Article

Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts

Matook, Sabine and Brown, Susan A. (2017). Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts. Information Systems Journal, 27 (3), 309-346. doi: 10.1111/isj.12108

Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts

2017

Journal Article

Theorizing e-commerce business models: on the impact of partially and fully supported transaction phases on customer satisfaction and loyalty

Madlberger, Maria and Matook, Sabine (2017). Theorizing e-commerce business models: on the impact of partially and fully supported transaction phases on customer satisfaction and loyalty. Australasian Journal of Information Systems, 21, 1-25. doi: 10.3127/ajis.v21i0.1426

Theorizing e-commerce business models: on the impact of partially and fully supported transaction phases on customer satisfaction and loyalty

2016

Journal Article

The impact of legitimacy-based motives on IS adoption success: an institutional theory perspective

Krell, Katharina, Matook, Sabine and Rohde, Fiona (2016). The impact of legitimacy-based motives on IS adoption success: an institutional theory perspective. Information and Management, 53 (6), 683-697. doi: 10.1016/j.im.2016.02.006

The impact of legitimacy-based motives on IS adoption success: an institutional theory perspective

2016

Conference Publication

Self-organization in agile ISD teams and the influence on exploration and exploitation

Matook, Sabine, Soltani, Sheida and Maruping, Likoebe (2016). Self-organization in agile ISD teams and the influence on exploration and exploitation. International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016. Association for Information Systems.

Self-organization in agile ISD teams and the influence on exploration and exploitation

2015

Journal Article

Are you feeling lonely? The impact of relationship characteristics and online social network features on loneliness

Matook, Sabine, Cummings, Jeff and Bala, Hillol (2015). Are you feeling lonely? The impact of relationship characteristics and online social network features on loneliness. Journal of Management Information Systems, 31 (4), 278-310. doi: 10.1080/07421222.2014.1001282

Are you feeling lonely? The impact of relationship characteristics and online social network features on loneliness

2015

Journal Article

Forming an intention to act on recommendations given via online social networks

Matook, Sabine, Brown, Susan A. and Rolf, Johanna (2015). Forming an intention to act on recommendations given via online social networks. European Journal of Information Systems, 24 (1), 76-92. doi: 10.1057/ejis.2013.28

Forming an intention to act on recommendations given via online social networks

2015

Book Chapter

Social media and relationships

Butler, Brian S. and Matook, Sabine (2015). Social media and relationships. The international encyclopaedia of digital communication and society. (pp. ---) London, United Kingdom: John Wiley & Sons. doi: 10.1002/9781118767771.wbiedcs097

Social media and relationships

2014

Journal Article

A competency model for customer representatives in agile software development projects

Matook, Sabine and Maruping, Likoebe M. (2014). A competency model for customer representatives in agile software development projects. MIS Quarterly Executive, 13 (2), 77-95.

A competency model for customer representatives in agile software development projects

2014

Journal Article

A method for evaluating performance of IT-centric businesses applied to the domain of electronic marketplaces

Matook, Sabine (2014). A method for evaluating performance of IT-centric businesses applied to the domain of electronic marketplaces. Journal of Computer Information Systems, 54 (2), 44-56. doi: 10.1080/08874417.2014.11645685

A method for evaluating performance of IT-centric businesses applied to the domain of electronic marketplaces

2014

Conference Publication

Harmonizing critical success factors in agile ISD projects

Matook, Sabine and Vidgen, Richard (2014). Harmonizing critical success factors in agile ISD projects. AMCIS 2014: 20th Americas Conference on Information Systems, Savannah, GA, United States, 7-10 August 2014. Savannah, GA, United States: Association for Information Systems Conference.

Harmonizing critical success factors in agile ISD projects

2013

Journal Article

Perceptions of illegitimate power in IT projects

Matook, Sabine, Rohde, Fiona and Krell, Katharina (2013). Perceptions of illegitimate power in IT projects. Scandinavian Journal of Information Systems, 25 (2), 3-34.

Perceptions of illegitimate power in IT projects

2013

Journal Article

Goal abstraction, goal linkage dependency, and perceived utilitarian value of information systems: a mixed-method study

Matook, Sabine and van der Heijden, Hans (2013). Goal abstraction, goal linkage dependency, and perceived utilitarian value of information systems: a mixed-method study. Journal of Organizational and End User Computing, 25 (2), 41-58. doi: 10.4018/joeuc.2013040103

Goal abstraction, goal linkage dependency, and perceived utilitarian value of information systems: a mixed-method study

2013

Journal Article

Conceptualizing means-end chains of user goals as networks

Matook, Sabine (2013). Conceptualizing means-end chains of user goals as networks. Information and Management, 50 (1), 24-32. doi: 10.1016/j.im.2012.12.002

Conceptualizing means-end chains of user goals as networks

2013

Journal Article

Measuring the performance of electronic marketplaces: an external goal approach study

Matook, Sabine (2013). Measuring the performance of electronic marketplaces: an external goal approach study. Decision Support Systems, 54 (2), 1065-1075. doi: 10.1016/j.dss.2012.10.032

Measuring the performance of electronic marketplaces: an external goal approach study

Funding

Past funding

  • 2021 - 2024
    Discontinued Use of Social Media: Dichotomy of Rational & Emotional Choices
    ARC Discovery Projects
    Open grant
  • 2021
    Digital Transformation of a Sustainable NGO Business
    Stationery Aid
    Open grant
  • 2016 - 2021
    Governance of Agile Software Development Projects
    ARC Discovery Projects
    Open grant
  • 2010 - 2012
    Adopting Online Social Networks for Commercial Friendships
    UQ Early Career Researcher
    Open grant
  • 2009
    UQ Travel Awards Category 2, Dr Sabine Zumpe
    UQ Travel Grants Scheme
    Open grant
  • 2006 - 2007
    User goals, system-goal match, and perceived usefulness
    UQ New Staff Research Start-Up Fund
    Open grant

Supervision

Availability

Professor Sabine Matook is:
Available for supervision

Before you email them, read our advice on how to contact a supervisor.

Available projects

  • PhD Topic1: Agile Software Development – Forming and Maintaining High Performance Software Development Teams in Dynamic and Rapidly Changing Environments

    Agile development is praised as a method that superiorly handles rapid and constant change in all aspects of the development process. It requires that the team possesses high levels of trust and can rely blindly on each other’s knowledge and skills. As a result, very little knowledge is codified in documents and rahter resides with the individual. Thereby team members need to be able to tranform the disruptive changes into positive energy for the development process and product. At the same time, a newly formed team lags the trust necessary to be high performing and able to manage the frequent change demands from the beginning of the project.

    Little research exists about questions such as those below which could be the topic for a higher degree research thesis (MPhil or PhD).

    Potential Thesis Questions:

    1) How can an agile software development team become early on a high-performance team?

    2) What factors increase and decrease team performance in agile teams?

    3) Why and how do agile software development teams outperform traditional-waterfall development teams?

    Please contact Dr Sabine Matook if you are interested in pursuing one of the outlined research topics in a higher research degree program with the UQ Business School.

  • PhD Topic 2: Agile Software Development – Understanding the Role of Workplace Relationship in Agile Software Development Teams

    Agile development is a development method that focuses on the team and their interactions as a means to develop software under conductions of frequent changes in project scope and customer requirements. Agile software development teams are small, cohesive teams (seven to nine professionals) that develop software in weekly iterations in a collaborative manner with little formal control. These team members are highly intrinsic motivated to achieve their shared goal of delivering software to satisfy customer needs.

    Little research exists about questions such as those below which could be the topic for a higher degree research thesis (MPhil or PhD).

    Potential Thesis Questions:

    1) What factors contribute and impair the formation of different workplace relationships in agile software development teams and what is their impact on team performance?

    2) How does an agile software team ensure motivation and avoid effort-withholding of their team members?

    3) What aspects of the agile method and workplace relationships impact on the flow of development critical information in and out of the team?

    Please contact Dr Sabine Matook if you are interested in pursuing one of the outlined research topics in a higher research degree program with the UQ Business School.

  • PhD Topic 3: Social Media – How Individuals and their personal Relationships impact Behaviors

    Worldwide, more than half of all Internet users regularly use social media applications to connect, interact, and exchange information online with others. Social media applications, such as Facebook and Twitter, have emerged to satisfy the desire of people to form and maintain personal relationships online. However, not all online relationships are lasting and a user’s behaviors may positively and negatively affect different aspects of any online relationships.

    Little research exists about questions such as those below which could be the topic for a higher degree research thesis (MPhil or PhD).

    Potential Thesis Questions:

    1) What factors – for example physical appearance or similar interests – impact on the formation of an interpersonal relationship in an online environment?

    2) How do people decide who to add as a ‘friend’ and thus, give access to their online social media network?

    3) What behaviors but also characteristics, e.g., personality affect on how people use social media?

  • PhD Topic 4: Social Media - How Individuals and Companies gain Benefits and create Value through Exploration and Exploitation of Social Media

    Companies worldwide discover online social media applications as a means to get closer to their consumers and connect with suppliers and customers more easily. Social media communities are used to develop software collaboratively, to promote a new product via Facebook, or hire a financial manager through LinkedIn. Despite the various benefits that stem from social media use, it bears risks and challenges for companies and users alike. Nevertheless, social software applications have become an integral part for individuals and companies – now they need to know how to explore, manage, and exploit social media to benefit from them and generate value.

    Little research exists about questions such as those below which could be the topic for a higher degree research thesis (MPhil or PhD).

    Potential Thesis Questions:

    1. What benefits can users and companies generate from their memberships in different social media applications?

    2. How are social integration, trust, and closeness achieved in anonymous social media applications, such as open source software communities and healthcare communities?

    3. What is the role of social media in a company’s supplier and customer relationship strategy?

Supervision history

Current supervision

Completed supervision

Media

Enquiries

Contact Professor Sabine Matook directly for media enquiries about:

  • AI-Driven Content Moderation and Manipulation
  • Digital Ethics & AI Governance
  • Disinformation & Misinformation Campaigns on Social Media
  • Humanoid AI Robots: Balancing Innovation with Ethical Responsibility
  • Social Media Radicalization & Counter-Speech Strategies

Need help?

For help with finding experts, story ideas and media enquiries, contact our Media team:

communications@uq.edu.au