Overview
Background
Associate Professor Nicole Hartley is the MBA Director at UQ Business School. Nicole's career as an academic has spanned 19 years at institutions in both Sydney and Queensland. She is an internationally recognised research academic in the field of services marketing and digital technology. Her specific research interests include service technology, virtualised services, customer preference and adoption, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions in response to the advent of technology and various forms of disruption in the delivery of services, particularly healthcare. Nicole is also an award-winning educator with teaching expertise in marketing strategy, digital media, consumer behaviour and experiential industry-based projects. Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations within the tourism, education and communication industries both in Australia and in the UK.
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
- Media expert
Fields of research
Works
Search Professor Nicole Hartley’s works on UQ eSpace
2024
Journal Article
Project ECHO®: a global cross-sectional examination of implementation success
Moss, Perrin, Hartley, Nicole and Russell, Trevor (2024). Project ECHO®: a global cross-sectional examination of implementation success. BMC Health Services Research, 24 (1) 583, 583. doi: 10.1186/s12913-024-10920-5
2024
Journal Article
The corporate digital responsibility (CDR) calculus: How and why organizations reconcile digital and ethical trade-offs for growth
Hartley, Nicole, Kunz, Werner and Tarbit, James (2024). The corporate digital responsibility (CDR) calculus: How and why organizations reconcile digital and ethical trade-offs for growth. Organizational Dynamics, 53 (2) 101056, 101056. doi: 10.1016/j.orgdyn.2024.101056
2024
Journal Article
The Impacts of Traceability Systems on Consumer Trust
Lam, Tri, Heales, Jon and Hartley, Nicole (2024). The Impacts of Traceability Systems on Consumer Trust. Journal of Computer Information Systems, ahead-of-print (ahead-of-print), 1-15. doi: 10.1080/08874417.2024.2316651
2023
Journal Article
The role of positive online reviews in risk-based consumer behaviours: an information processing perspective
Lam, Tri, Heales, Jon and Hartley, Nicole (2023). The role of positive online reviews in risk-based consumer behaviours: an information processing perspective. Aslib Journal of Information Management, ahead-of-print (ahead-of-print). doi: 10.1108/AJIM-03-2023-0102
2023
Conference Publication
Executive decision-making: piloting Project ECHO® to integrate care in Queensland
Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2023). Executive decision-making: piloting Project ECHO® to integrate care in Queensland. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. Albuquerque, NM United States: ECHO Institute.
2023
Conference Publication
Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study
Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2023). Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. ECHO Institute.
2023
Conference Publication
Integration intrapreneurship: implementing innovation in a public healthcare organization
Moss, Perrin, Hartley, Nicole and Russell, Trevor (2023). Integration intrapreneurship: implementing innovation in a public healthcare organization. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. Albuquerque, NM United States: ECHO Institute.
2023
Journal Article
“The secret” to success? The psychology of belief in manifestation
Dixon, Lucas J., Hornsey, Matthew J. and Hartley, Nicole (2023). “The secret” to success? The psychology of belief in manifestation. Personality and Social Psychology Bulletin, 1461672231181162. doi: 10.1177/01461672231181162
2023
Journal Article
Staff perspectives on the key elements to successful rapid uptake of telerehabilitation in medium‐sized public hospital physiotherapy departments
Ross, Megan H., Nelson, Mark, Parravicini, Vicki, Weight, Matthew, Tyrrell, Ryan, Hartley, Nicole and Russell, Trevor (2023). Staff perspectives on the key elements to successful rapid uptake of telerehabilitation in medium‐sized public hospital physiotherapy departments. Physiotherapy Research International, 28 (3) e1991, e1991. doi: 10.1002/pri.1991
2023
Other Outputs
Digital Service Transformation: Pathways to human and economic wellbeing White Paper
Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing White Paper. Brisbane, QLD Australia: The University of Queensland Business School - Service Innovation Alliance. doi: 10.14264/aed4918
2023
Journal Article
The psychology of attraction to multi‐level marketing
Dixon, Lucas J., Hornsey, Matthew J., Hartley, Nicole, Chapman, Cassandra M. and Brienza, Justin P. (2023). The psychology of attraction to multi‐level marketing. Journal of Consumer Affairs, 57 (3), 1213-1235. doi: 10.1111/joca.12526
2023
Book Chapter
Corporate digital responsibility (CDR) in services
Tarbit, James, Hartley, Nicole, Kunz, Werner and Wirtz, Jochen (2023). Corporate digital responsibility (CDR) in services. Elgar encyclopedia of services. (pp. 158-162) edited by Camal Gallouj, Faïz Gallouj, Luis Rubalcaba and Marie-Christine Monnoyer. Cheltenham, Glo, United Kingdom: Edward Elgar Publishing.
2022
Conference Publication
The effect of social media complaint management on the perceptions and behavioural intentions of virtually present others (VPOs)
Tee, Yu Yhee, Hartley, Nicole, Brown, Mark and Wallin, Ann (2022). The effect of social media complaint management on the perceptions and behavioural intentions of virtually present others (VPOs). ANZMAC 2022, Perth, WA Australia, 5-7 December 2022. Perth, WA Australia: ANZMAC.
2022
Conference Publication
Integration intrapreneurship: strategies and tactics to implement innovation in a public healthcare organisation
Moss, Perrin, Hartley, Nicole and Russell, Trevor (2022). Integration intrapreneurship: strategies and tactics to implement innovation in a public healthcare organisation. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
2022
Conference Publication
Measuring implementation success of a telementoring innovation: results from an international e-Delphi study
Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2022). Measuring implementation success of a telementoring innovation: results from an international e-Delphi study. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
2022
Conference Publication
Executive Decision-Making: Piloting Project ECHO® to Integrate Care in Queensland
Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2022). Executive Decision-Making: Piloting Project ECHO® to Integrate Care in Queensland. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
2022
Journal Article
Corporate digital responsibility in service firms and their ecosystems
Wirtz, Jochen, Kunz, Werner H., Hartley, Nicole and Tarbit, James (2022). Corporate digital responsibility in service firms and their ecosystems. Journal of Service Research, 26 (2), 173-190. doi: 10.1177/10946705221130467
2022
Journal Article
Integration intrapreneurship: implementing innovation in a public healthcare organization
Moss, Perrin, Hartley, Nicole and Russell, Trevor (2022). Integration intrapreneurship: implementing innovation in a public healthcare organization. Journal of Innovation and Entrepreneurship, 11 (1) 50, 1-23. doi: 10.1186/s13731-022-00248-x
2022
Journal Article
Exoskeletons at your service: a multi-disciplinary structured literature review
Tarbit, James, Hartley, Nicole and Previte, Josephine (2022). Exoskeletons at your service: a multi-disciplinary structured literature review. Journal of Services Marketing, 37 (3), 313-339. doi: 10.1108/jsm-02-2022-0045
2022
Journal Article
Measuring the success of a Project ECHO implementation: results from an international e-Delphi study
Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2022). Measuring the success of a Project ECHO implementation: results from an international e-Delphi study. Global Implementation Research and Applications, 2 (3), 179-194. doi: 10.1007/s43477-022-00050-7
Funding
Supervision
Availability
- Associate Professor Nicole Hartley is:
- Available for supervision
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Supervision history
Current supervision
-
Doctor Philosophy
Augmenting the service context: Exploring the effects of exoskeleton usage
Principal Advisor
Other advisors: Dr Josephine Previte
-
Doctor Philosophy
The Effect of Social Media Complaint Management on Collective Brand Perceptions and Behavioural Intentions
Principal Advisor
Other advisors: Dr Mark Brown, Dr Ann Wallin
-
Doctor Philosophy
What if eyes are the window to the soul? An investigation of service robots¿ oculesics and morphology on perceptions of service robots¿ social cognition and eeriness in human-robot service interactions
Principal Advisor
Other advisors: Dr Cassandra France
-
Doctor Philosophy
Facilitating access and engagement to appropriate stepped care models for mental health services in Australia
Associate Advisor
Other advisors: Dr Megan Ross, Dr Peter Worthy, Professor Trevor Russell
-
Doctor Philosophy
Communication and collaboration with head-worn displays: A program of laboratory studies
Associate Advisor
Other advisors: Associate Professor Ben Matthews, Dr Cassandra Chapman
-
Doctor Philosophy
Crossing the Spatial Computing Threshold: Exploring Consumer Behaviour and Brand Engagement Dynamics
Associate Advisor
Other advisors: Dr Mark Brown
-
Doctor Philosophy
Building the case for Project ECHO: From inception to implementation success factors for adopting new innovation
Associate Advisor
Other advisors: Professor Trevor Russell
-
Doctor Philosophy
The feasibility of the decentralised clinical trial model in Australia
Associate Advisor
Other advisors: Dr Chelsea Dobbins, Dr Helen Haydon
Completed supervision
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2023
Doctor Philosophy
Food for thought: The role of taste marketing in service settings
Principal Advisor
Other advisors: Dr Ann Wallin
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2020
Doctor Philosophy
An Extension and Test of The Evaluability Hypothesis
Principal Advisor
Other advisors: Dr Len Coote
-
2018
Doctor Philosophy
A time for principled action: The theory of principle-based marketing. A conceptual model and empirical validation.
Principal Advisor
-
2017
Doctor Philosophy
Trust Me, I'm a Doctor: Understanding Clinician's Experiences of Service Separation and Trust Formation in Telehealth
Principal Advisor
Other advisors: Professor Anthony Smith, Professor Nicole Gillespie
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2023
Doctor Philosophy
Manifesting Success: The Role of Magical Thinking in Attraction to Multi-Level Marketing Business Opportunities
Associate Advisor
Other advisors: Professor Matthew Hornsey
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2021
Doctor Philosophy
The use of active video games for maintaining a physically active lifestyle in chronic obstructive pulmonary disease
Associate Advisor
Other advisors: Associate Professor Allison Mandrusiak, Professor Trevor Russell
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2020
Doctor Philosophy
Understanding How Information Facilitates Consumer Trust in Food Safety: The Cases of Australian and Taiwanese Consumers Perspectives
Associate Advisor
-
2019
Doctor Philosophy
Implementing telehealth innovations in a rural pediatric allied health and education service
Associate Advisor
Other advisors: Professor Nicole Gillespie, Professor Trevor Russell
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2016
Doctor Philosophy
The Neglected Emotion of Interest and its Relevance to Consumer Psychology
Associate Advisor
Other advisors: Professor Eric Vanman
Media
Enquiries
Contact Associate Professor Nicole Hartley directly for media enquiries about:
- Consumer Psychology
- Customer engagement
- Customer service relationships
- Message Framing
- Services marketing
- Social media
- Virtualised Services
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