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2006 Book Chapter Crises that scare tourists: Investigating tourists travel-related concernsDolnicar, Sara (2006). Crises that scare tourists: Investigating tourists travel-related concerns. Crisis Management in Tourism. (pp. 98-109) CABI Publishing. |
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2004 Book Chapter Improved understanding of tourists’ needs: cross-classification for validation of data-driven segmentsDolnicar, S (2004). Improved understanding of tourists’ needs: cross-classification for validation of data-driven segments. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction. (pp. 141-156) edited by Eric Laws and Maree Thyne. New York, NY, United States: Routledge. |
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2004 Book Chapter Towards more thorough data-driven segmentation in tourism: a tracking framework for exploring segment developmentDolnicar, S. (2004). Towards more thorough data-driven segmentation in tourism: a tracking framework for exploring segment development. Consumer psychology of tourism, hospitality and leisure. (pp. 245-252) edited by Crouch, G. I., Perdue, R. R., Timmermans, H. J. P. and Uysal, M.. Wallingford United Kingdom: CABI Publishing. doi: 10.1079/9780851997490.0245 |
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2004 Book Chapter Delivering the right tourist service to the right people–a comparison of segmentation approachesDolnicar, S. and Leisch, F. (2004). Delivering the right tourist service to the right people–a comparison of segmentation approaches. Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction. (pp. 189-207) edited by Eric Laws and Maree Thyne. New York, NY, United States: Routledge. |
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2004 Book Chapter Profiling the one- and two-star hotel guests for targeted segmentation action: a descriptive investigation of risk perceptions, expectations, disappointments and information processing tendenciesDolnicar, S. (2004). Profiling the one- and two-star hotel guests for targeted segmentation action: a descriptive investigation of risk perceptions, expectations, disappointments and information processing tendencies. Consumer psychology of tourism, hospitality and leisure. (pp. 11-19) edited by Crouch, G. I., Perdue, R. R., Timmermans, H. J. P. and Uysal, M.. Wallingford United Kingdom: CABI Publishing. doi: 10.1079/9780851997490.0011 |
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2001 Book Chapter Behavioural market segmentation using the bagged clustering approach based on binary guest survey data: exploring and visualizing unobserved heterogeneityDolnicar, S. and Leisch, F. (2001). Behavioural market segmentation using the bagged clustering approach based on binary guest survey data: exploring and visualizing unobserved heterogeneity. Consumer psychology of tourism, hospitality and leisure. (pp. 243-252) edited by J.A. Mazanec, G.I. Crouch, J.R. Brent Ritchie and A.G. Woodside. Wallingford, Oxon, United Kingdom: CABI. doi: 10.1079/9780851995359.0243 |
