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2014 Book Chapter Public perceptions of recycled water and why they matter a lot!Dolnicar, Sara (2014). Public perceptions of recycled water and why they matter a lot!. Water communication: analysis of strategies and campaigns from the water sector. (pp. 148-150) edited by Celine Herve-Bazin. London, United Kingdom: IWA Publishing. |
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2013 Book Chapter Ecotourists: who are they and what should we really call them?Dolnicar, Sara, Yanamandram, Venkata and Juvan, Emil (2013). Ecotourists: who are they and what should we really call them?. International handbook on ecotourism. (pp. 95-107) edited by Roy Ballantyne and Jan Packer. Cheltenham, United Kingdom: Edward Elgar. |
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2013 Book Chapter Tourism market segmentation: a step by step guideDolnicar, Sara (2013). Tourism market segmentation: a step by step guide. Handbook of tourism economics: analysis, new applications and case studies. (pp. 87-104) edited by Clement A. Tisdell. Singapore, Singapore: World Scientific Publishing. doi: 10.1142/9789814327084_0004 |
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2012 Book Chapter Empirical market segmentation: what you see is what you getDolnicar, Sara (2012). Empirical market segmentation: what you see is what you get. Global Tourism: Third Edition. (pp. 309-325) edited by William F. Theobald. London, United Kingdom: Routledge. doi: 10.4324/9780080478043 |
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2012 Book Chapter Quality of life and travel motivations: integrating the two concepts in the Grevillea ModelDolnicar, Sara, Lazarevski, Katie and Yanamandram, Venkat (2012). Quality of life and travel motivations: integrating the two concepts in the Grevillea Model. Handbook of Tourism and Quality-of-Life Research: Enhancing the Lives of Tourists and Residents of Host Communities. (pp. 293-308) edited by Muzaffer Uysal, Richard R. Perdue and M. Joseph Sirgy. Dordrecht, Netherlands: Springer. doi: 10.1007/978-94-007-2288-0 |
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2012 Book Chapter Market segmentation in tourismDolnicar, Sara (2012). Market segmentation in tourism. Strategic Marketing in Tourism Services. (pp. 17-34) edited by Rodoula H. Tsiotsou and Ronald Earl Goldsmith. Bingley, UK: Emerald Group Publishing. |
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2010 Book Chapter Desalinated versus recycled water: what does the public think?Dolnicar, Sara and Hurlimann, Anna (2010). Desalinated versus recycled water: what does the public think?. Sustainable Water for the Future: Water Recycling Versus Desalination. (pp. 375-388) edited by Isabel Escobar and Andrea Schäfer. Amsterdam, Netherlands: Elsevier. doi: 10.1016/S1871-2711(09)00213-X |
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2010 Book Chapter Different tourists – different perceptions of different cities: consequences for destination image measurement and strategic destination marketingDolnicar, Sara and Huybers, Twan (2010). Different tourists – different perceptions of different cities: consequences for destination image measurement and strategic destination marketing. Analysing international city tourism. (pp. 127-146) edited by Josef A. Mazanec and Karl W. Wöber. Vienna, Austria: Springer. doi: 10.1007/978-3-211-09416-7_8 |
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2009 Book Chapter Tourism segmentation by consumer-based variablesDolnicar, Sara and Kemp, Byron (2009). Tourism segmentation by consumer-based variables. Handbook of Tourist Behavior: Theory & Practice. (pp. 177-194) edited by Metin Kozak and Alain Decrop. New York, NY, United States: Routledge. doi: 10.4324/9780203881804 |
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2008 Book Chapter Cross-cultural comparisons of tourist satisfaction: Assessing analytical robustnessDolnicar, Sara, Grün, Bettina and Le, Huong (2008). Cross-cultural comparisons of tourist satisfaction: Assessing analytical robustness. Tourist Satisfaction and Complaining Behavior. (pp. 137-150) New York, United States: Nova Science Publishers. |
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2008 Book Chapter Segmenting tourists based on satisfaction and satisfaction patternsDolnicar, Sara and Le, Huong (2008). Segmenting tourists based on satisfaction and satisfaction patterns. Tourist Satisfaction and Complaining Behavior. (pp. 187-204) New York, United States: Nova Science Publishers. |
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2007 Book Chapter Market segmentation in tourismDolnicar, S. (2007). Market segmentation in tourism. Tourism Management: Analysis, Behaviour and Strategy. (pp. 129-150) edited by Woodside, Arch G. and Martin, Drew. Wallingford, Oxfordshire, UK: CAB International. |
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2006 Book Chapter Crises that scare tourists: Investigating tourists travel-related concernsDolnicar, Sara (2006). Crises that scare tourists: Investigating tourists travel-related concerns. Crisis Management in Tourism. (pp. 98-109) CABI Publishing. |
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2004 Book Chapter Profiling the one- and two-star hotel guests for targeted segmentation action: a descriptive investigation of risk perceptions, expectations, disappointments and information processing tendenciesDolnicar, S. (2004). Profiling the one- and two-star hotel guests for targeted segmentation action: a descriptive investigation of risk perceptions, expectations, disappointments and information processing tendencies. Consumer psychology of tourism, hospitality and leisure. (pp. 11-19) edited by Crouch, G. I., Perdue, R. R., Timmermans, H. J. P. and Uysal, M.. Wallingford United Kingdom: CABI Publishing. doi: 10.1079/9780851997490.0011 |
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2004 Book Chapter Improved understanding of tourists’ needs: cross-classification for validation of data-driven segmentsDolnicar, S (2004). Improved understanding of tourists’ needs: cross-classification for validation of data-driven segments. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction. (pp. 141-156) edited by Eric Laws and Maree Thyne. New York, NY, United States: Routledge. |
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2004 Book Chapter Towards more thorough data-driven segmentation in tourism: a tracking framework for exploring segment developmentDolnicar, S. (2004). Towards more thorough data-driven segmentation in tourism: a tracking framework for exploring segment development. Consumer psychology of tourism, hospitality and leisure. (pp. 245-252) edited by Crouch, G. I., Perdue, R. R., Timmermans, H. J. P. and Uysal, M.. Wallingford United Kingdom: CABI Publishing. doi: 10.1079/9780851997490.0245 |
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2004 Book Chapter Delivering the right tourist service to the right people–a comparison of segmentation approachesDolnicar, S. and Leisch, F. (2004). Delivering the right tourist service to the right people–a comparison of segmentation approaches. Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction. (pp. 189-207) edited by Eric Laws and Maree Thyne. New York, NY, United States: Routledge. |
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2001 Book Chapter Behavioural market segmentation using the bagged clustering approach based on binary guest survey data: exploring and visualizing unobserved heterogeneityDolnicar, S. and Leisch, F. (2001). Behavioural market segmentation using the bagged clustering approach based on binary guest survey data: exploring and visualizing unobserved heterogeneity. Consumer psychology of tourism, hospitality and leisure. (pp. 243-252) edited by J.A. Mazanec, G.I. Crouch, J.R. Brent Ritchie and A.G. Woodside. Wallingford, Oxon, United Kingdom: CABI. doi: 10.1079/9780851995359.0243 |
