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2025 Conference Publication What’s in a username? How username shapes influencers’ social media engagementLeite, F. and Pontes, N. (2025). What’s in a username? How username shapes influencers’ social media engagement. Association for Consumer Research (ACR) North American Conference, Washington, DC United States, 2025. |
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2024 Conference Publication Robots and Consumer Self-Perceived CompetenceGoyeneche, D., Pontes, N. and Popkowski-Leszczyc, P. (2024). Robots and Consumer Self-Perceived Competence. Australian and New Zealand Marketing Academy Conference (ANZMAC), Hobart, TAS Australia, 2 - 4 December 2024. ANZMAC. |
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2024 Conference Publication Moral agency and status validation in service robot agentsPontes, V., Pontes, N. and Goyeneche, D. (2024). Moral agency and status validation in service robot agents. AMA SERVSIG, Bordeaux, France, 5-8 June 2024. |
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2024 Conference Publication Influence of speciesism in human-robot master-servant relationshipsFiestas, J.C., Popkowski-Leszczyc, P., Pontes, N. and Tuzovic, S. (2024). Influence of speciesism in human-robot master-servant relationships. Australian and New Zealand Marketing Academy Conference, Dunedin, New Zealand, 1-3 December 2023. |
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2024 Conference Publication Service Robots' Emotional Facial ExpressionsLeite, F., Casper Ferm, L.E., Arango, L. and Pontes, N. (2024). Service Robots' Emotional Facial Expressions. Australian and New Zealand Marketing Academy Conference (ANZMAC), Hobart, TAS Australia, 2 - 4 December 2024. ANZMAC. |
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2023 Conference Publication Influencer Marketing Effectiveness: Give Competence, Receive CredibilityLeite, F., Pontes, N. and Septianto, F. (2023). Influencer Marketing Effectiveness: Give Competence, Receive Credibility. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Chatbots in frontline services and customer experience: An anthropomorphism perspectiveNguyen, Mai, Casper Ferm, Lars-Erik, Thaichon, Sara, Pontes, Nicolas and Thaichon, Park (2023). Chatbots in frontline services and customer experience: An anthropomorphism perspective. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4-6 December 2023. |
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2023 Conference Publication Embarrassing Service Encounters: Should Service Providers be Direct or Polite?Liu, X., Popkowski Leszczyc, P. and Pontes, N. (2023). Embarrassing Service Encounters: Should Service Providers be Direct or Polite?. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Improving the customer experience via automated agentsGoyeneche, D., Pontes, V. and Pontes, N. (2023). Improving the customer experience via automated agents. Association for Consumer Research (ACR) North American Conference, Seattle, WA United States, 26-28 October 2023. |
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2023 Conference Publication Humanoid Service Robots and Identity ThreatFiestas, J., Popkowski-Leszczyc, P., Pontes, N. and Tuzovic, S. (2023). Humanoid Service Robots and Identity Threat. Frontiers in Service, Maastricht, Netherlands, 15-18 June 2023. |
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2023 Conference Publication Framing brand concept on vertical line extensions: The moderating role of ad believabilityPontes, N., Leite, F. and Goyeneche, D. (2023). Framing brand concept on vertical line extensions: The moderating role of ad believability. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Social robots and consumers’ deservingness of preferential treatmentGoyeneche, D., Pontes, V. and Pontes, N. (2023). Social robots and consumers’ deservingness of preferential treatment. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Challenging clean meat naturalness perceptions: The role of consumer mindsetsArango, Luis, Septianto, Felix and Pontes, Nicolas (2023). Challenging clean meat naturalness perceptions: The role of consumer mindsets. Australian and New Zealand Marketing Academy Conference, Dunedin, New Zealand, 4-6 December 2023. |
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2023 Conference Publication Humanoid Service Social RobotsGoyeneche, D., Pontes, N. and Popkowski-Leszczyc, P. (2023). Humanoid Service Social Robots. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2022 Conference Publication Morality, emotions and relationship marketingPontes, V., Greer, D. and Pontes, N. (2022). Morality, emotions and relationship marketing. Association for Consumer Research (ACR) North American Conference, Denver, CO United States, 20-22 October 2022. |
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2022 Conference Publication Consumer Fears Towards Humanoid Social RobotsFiestas, J., Popkowski Leszczyc, P., Pontes, N. and Tuzovic, S. (2022). Consumer Fears Towards Humanoid Social Robots. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 5-7 December 2022. ANZMAC. |
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2021 Conference Publication Processing fluency explains price deal framing attractivenessSutrisno, R. and Pontes, N. (2021). Processing fluency explains price deal framing attractiveness. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 29 November - 1 December 2021. ANZMAC. |
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2021 Conference Publication Perceived harm and the need for distinctionPontes, V. and Pontes, N. (2021). Perceived harm and the need for distinction. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 29 November - 1 December 2021. ANZMAC. |
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2021 Conference Publication Consumer perception toward price promotions as 50% Off versus ½ Price: Structured AbstractSutrisno, R. and Pontes, N. (2021). Consumer perception toward price promotions as 50% Off versus ½ Price: Structured Abstract. AMS World Marketing Congress, Brisbane, QLD Australia, 13-16 July 2021. |
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2021 Conference Publication Human-robotic psychology: The influence of speciesism on human-robot interactionFiestas, J., Popkowski Leszczyc, P., Pontes, N. and Tuzovic, S. (2021). Human-robotic psychology: The influence of speciesism on human-robot interaction. Frontiers in Services, Philadelphia, PA United States, 10-13 June 2021. |
