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2023 Conference Publication Improving the customer experience via automated agentsGoyeneche, D., Pontes, V. and Pontes, N. (2023). Improving the customer experience via automated agents. Association for Consumer Research (ACR) North American Conference, Seattle, WA United States, 26-28 October 2023. |
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2023 Journal Article Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviourFiestas Lopez Guido, Jorge Carlos, Kim, Jee Won, Popkowski Leszczyc, Peter T. L., Pontes, Nicolas and Tuzovic, Sven (2023). Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour. Journal of Service Theory and Practice, 34 (1), 127-154. doi: 10.1108/jstp-04-2023-0123 |
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2023 Conference Publication Humanoid Service Robots and Identity ThreatFiestas, J., Popkowski-Leszczyc, P., Pontes, N. and Tuzovic, S. (2023). Humanoid Service Robots and Identity Threat. Frontiers in Service, Maastricht, Netherlands, 15-18 June 2023. |
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2023 Journal Article The influence of health star rating labels on plant-based foods: the moderating role of consumers’ believabilityAng, Ming Yang Avon, Pontes, Nicolas and France, Cassandra (2023). The influence of health star rating labels on plant-based foods: the moderating role of consumers’ believability. Food Quality and Preference, 107 104827. doi: 10.1016/j.foodqual.2023.104827 |
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2023 Journal Article The role of consumer restraint versus indulgence on purchase intentions of hybrid meat analoguesSmart, Megan Ashleigh and Pontes, Nicolas (2023). The role of consumer restraint versus indulgence on purchase intentions of hybrid meat analogues. Food Quality and Preference, 104 104738, 1-9. doi: 10.1016/j.foodqual.2022.104738 |
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2023 Journal Article Emotional intelligence and stress coping style in the foodservice industry in Brazilde Oliveira, Bruno Santucci, Lisboa Sohn, Ana Paula, Pontes, Nicolas and Glavas, Charmaine (2023). Emotional intelligence and stress coping style in the foodservice industry in Brazil. Journal of Human Resources in Hospitality and Tourism, 22 (2), 212-238. doi: 10.1080/15332845.2023.2153562 |
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2023 Conference Publication Social robots and consumers’ deservingness of preferential treatmentGoyeneche, D., Pontes, V. and Pontes, N. (2023). Social robots and consumers’ deservingness of preferential treatment. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Challenging clean meat naturalness perceptions: The role of consumer mindsetsArango, Luis, Septianto, Felix and Pontes, Nicolas (2023). Challenging clean meat naturalness perceptions: The role of consumer mindsets. Australian and New Zealand Marketing Academy Conference, Dunedin, New Zealand, 4-6 December 2023. |
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2023 Conference Publication Humanoid Service Social RobotsGoyeneche, D., Pontes, N. and Popkowski-Leszczyc, P. (2023). Humanoid Service Social Robots. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2023 Conference Publication Framing brand concept on vertical line extensions: The moderating role of ad believabilityPontes, N., Leite, F. and Goyeneche, D. (2023). Framing brand concept on vertical line extensions: The moderating role of ad believability. Australian and New Zealand Marketing Academy Conference (ANZMAC), Dunedin, New Zealand, 4 - 6 December 2023. ANZMAC. |
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2022 Conference Publication Morality, emotions and relationship marketingPontes, V., Greer, D. and Pontes, N. (2022). Morality, emotions and relationship marketing. Association for Consumer Research (ACR) North American Conference, Denver, CO United States, 20-22 October 2022. |
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2022 Journal Article Oops, I've overshared! When social media influencers' self-disclosure damage perceptions of source credibilityPolli Leite, Fernanda , Pontes, Nicolas and de Paula Baptista, Paulo (2022). Oops, I've overshared! When social media influencers' self-disclosure damage perceptions of source credibility. Computers in Human Behavior, 133 107274, 107274. doi: 10.1016/j.chb.2022.107274 |
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2022 Journal Article The persuasiveness of metaphor in advertisingSeptianto, Felix, Pontes, Nicolas and Tjiptono, Fandy (2022). The persuasiveness of metaphor in advertising. Psychology and Marketing, 39 (5), 951-961. doi: 10.1002/mar.21633 |
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2022 Journal Article Need for distinction moderates customer responses to preferential treatmentPontes, Vivian, Greer, Dominique A., Pontes, Nicolas and Beatson, Amanda (2022). Need for distinction moderates customer responses to preferential treatment. Journal of Services Marketing, 37 (4), 409-419. doi: 10.1108/jsm-02-2021-0053 |
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2022 Journal Article Effects of social media brand-related content on fashion products buying behaviour – a moderated mediation modelSchivinski, Bruno, Pontes, Nicolas, Czarnecka, Barbara, Mao, Wen, De Vita, Jennifer and Stavropoulos, Vasileios (2022). Effects of social media brand-related content on fashion products buying behaviour – a moderated mediation model. Journal of Product & Brand Management, 31 (7), 1047-1062. doi: 10.1108/jpbm-05-2021-3468 |
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2022 Conference Publication Consumer Fears Towards Humanoid Social RobotsFiestas, J., Popkowski Leszczyc, P., Pontes, N. and Tuzovic, S. (2022). Consumer Fears Towards Humanoid Social Robots. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 5-7 December 2022. ANZMAC. |
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2021 Conference Publication Perceived harm and the need for distinctionPontes, V. and Pontes, N. (2021). Perceived harm and the need for distinction. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 29 November - 1 December 2021. ANZMAC. |
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2021 Conference Publication Processing fluency explains price deal framing attractivenessSutrisno, R. and Pontes, N. (2021). Processing fluency explains price deal framing attractiveness. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, VIC Australia, 29 November - 1 December 2021. ANZMAC. |
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2021 Journal Article Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatmentPontes, Vivian, Pontes, Nicolas, Greer, Dominique A. and Beatson, Amanda (2021). Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatment. European Journal of Marketing, 55 (12), 3033-3058. doi: 10.1108/EJM-06-2019-0448 |
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2021 Conference Publication Consumer perception toward price promotions as 50% Off versus ½ Price: Structured AbstractSutrisno, R. and Pontes, N. (2021). Consumer perception toward price promotions as 50% Off versus ½ Price: Structured Abstract. AMS World Marketing Congress, Brisbane, QLD Australia, 13-16 July 2021. |
