
Overview
Background
Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management. He has developed and taught undergraduate and postgraduate courses in introductory tourism management, international tourism, tourist behaviour, tourism and leisure futures, tourism transportation, tourism operations, tourism technologies, tourism analysis, business skills and marketing communications.
Pierre has been actively involved in a number of national teaching and learning projects totalling close to AUD 1 million in grant funding. In 2007, he received a national Carrick citation for outstanding contributions to student learning. Pierre was part of the national team that developed the Learning and Teaching Academic Standards for Tourism, Hospitality and Events and has continued to co-lead efforts to embed and measure these standards under the auspices of CAUTHE. He is currently the co-chair of knowledge creation for the BEST Education Network and in this capacity, has worked with the World Travel and Tourism Council to edit a book of international cases based on Tourism for Tomorrow award finalists and winners. He is the co-editor of the Handbook of Teaching and Learning in Tourism. Pierre serves regularly as an external reviewer of tourism programs in Australia and overseas institutions.
His research interests include visitor behaviour, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. He is on the editorial board of several leading tourism journals and is a regular reviewer of papers. He has also co-authored one of the leading textbooks on tourism and information technology. He has served as a judge for the Queensland Tourism Awards as well as the Australian Tourism Awards. His passion for travel and tourism has taken him to some of the world’s leading theme parks and airports, the major cities of Europe and North America, the African Savannah and the bustling streets of Asia. He has also travelled extensively throughout Australia and New Zealand.
Online Profiles
- LinkedIn: http://au.linkedin.com/pub/pierre-benckendorff/5/8b7/766/
- Twitter: https://twitter.com/PBenckendorff
- ResearchGate: https://www.researchgate.net/profile/Pierre_Benckendorff
- Academia.edu: https://uq.academia.edu/PierreBenckendorff
- Google Scholar: https://scholar.google.com/citations?user=LjNJJXIAAAAJ
- UQ Researchers: http://researchers.uq.edu.au/researcher/2336
Availability
- Professor Pierre Benckendorff is:
- Available for supervision
- Media expert
Fields of research
Qualifications
- Bachelor (Honours) of Tourism Management, James Cook University
- Doctor of Philosophy of Tourism Management, James Cook University
Research interests
-
Technology and Visitor Experiences
Aplications of smart technologies, social media and artificial intelligence in marketing, interpretation, wayfinding, service and experience design.
-
Tourism Education and Scholarship
Curriculum, pedagogy and learning outcomes in tourism education. Collaboration in tourism scholarhship and the epistemology of tourism as a post disciplinary field of research
-
Generation Y and Generation Z
Behaviour, perceptions and preferences of Generation Y and Z travellers
Research impacts
Most of my research projects in the consumer behaviour area are concerned with better understanding travellers and this has management implications for the management and marketing of visitor experiences.
Works
Search Professor Pierre Benckendorff’s works on UQ eSpace
2017
Book Chapter
The future of teaching and learning in tourism
Benckendorff, Pierre and Zehrer, Anita (2017). The future of teaching and learning in tourism. Handbook of Teaching and Learning in Tourism. (pp. 609-626) edited by Pierre Benckendorff and Anita Zehrer. Cheltenham, United Kingdom: Edward Elgar Publishing. doi: 10.4337/9781784714802.00055
2017
Book Chapter
Standards, benchmarks and assurance of learning
Airey, David and Benckendorff, Pierre (2017). Standards, benchmarks and assurance of learning. Handbook of Teaching and Learning in Tourism. (pp. 521-536) edited by Pierre Benckendorff and Anita Zehrer. Cheltenham, Unite Kingdom: Edward Elgar Publishing. doi: 10.4337/9781784714802.00048
2017
Book Chapter
Preface
Benckendorff, Pierre and Zehrer, Anita (2017). Preface. Handbook of teaching and learning in tourism. (pp. xxix-xxx) edited by Pierre Benckendorff and Anita Zehrer. Cheltenham, United Kingdom: Edward Elgar Publishing.
2017
Book
Handbook of Teaching and Learning in Tourism
Pierre Benckendorff and Anita Zehrer eds. (2017). Handbook of Teaching and Learning in Tourism. Cheltenham, United Kingdom: Edward Elgar Publishing. doi: 10.4337/9781784714802
2017
Book Chapter
Well-being benefits from mindful experiences
Chen, Lynn I-Ling, Scott, Noel and Benckendorff, Pierre (2017). Well-being benefits from mindful experiences. Visitor experience design. (pp. 175-188) edited by Noel Scott, Jun Gao and Jianyu Ma. Boston, MA, United States: CAB International.
2017
Book Chapter
Learning from part-time employment: reflections from Australia
Blackman, Anna and Benckendorff, Pierre (2017). Learning from part-time employment: reflections from Australia. Handbook of Teaching and Learning in Tourism. (pp. 218-230) edited by Pierre Benckendorff and Anita Zehrer. Cheltenham, United Kingdom: Edward Elgar Publishing. doi: 10.4337/9781784714802.00024
2017
Conference Publication
Understanding learning and teaching in MOOCs from the perspectives of students and instructors: A review of literature from 2014 to 2016
Deng, Ruiqi, Benckendorff, Pierre and Gannaway, Deanne (2017). Understanding learning and teaching in MOOCs from the perspectives of students and instructors: A review of literature from 2014 to 2016. 5th European MOOCs Stakeholders Summit, EMOOCs 2017, Madrid, Spain, 22-26 May 2017. Heidelberg, Germany: Springer Verlag. doi: 10.1007/978-3-319-59044-8_20
2015
Journal Article
Trends and Issues in Tourism Education in Australia
Gao, Lihua, Benckendorff, Pierre and Scott, Noel (2015). Trends and Issues in Tourism Education in Australia. Tourism Tribune, 30 (9), 9-13. doi: 10.3969/j.issn.1002-5006.2015.09.001
2015
Journal Article
Philip L. Pearce: foundation professor of tourism
Filep, Sebastian and Benckendorff, Pierre (2015). Philip L. Pearce: foundation professor of tourism. Anatolia: An International Journal of Tourism and Hospitality Research, 27 (2), 1-8. doi: 10.1080/13032917.2015.1058572
2015
Conference Publication
Using expectation confirmation theory to understand the learning outcomes of online business simulations
Benckendorff, Pierre (2015). Using expectation confirmation theory to understand the learning outcomes of online business simulations. Australasian Society for Computers in Learning and Tertiary Education (ascilite), Perth, WA, Australia, 29 November - 2 December 2015. Perth, WA, Australia: Australasian Society for Computers in Learning in Tertiary Education.
2015
Book Chapter
Education for sustainability futures
Benckendorff, Pierre and Moscardo, Gianna (2015). Education for sustainability futures. Education for sustainability in tourism. (pp. 271-283) edited by Moscardo, Gianna and Benckendorff, Pierre. Heidelberg, New York, Dordrecht, London: Springer Berlin Heidelberg. doi: 10.1007/978-3-662-47470-9_17
2015
Book
Education for Sustainability in Tourism: A Handbook of Processes, Resources, and Strategies
Moscardo, Gianna and Benckendorff, Pierre eds. (2015). Education for Sustainability in Tourism: A Handbook of Processes, Resources, and Strategies. 1 ed. CSR, Sustainability, Ethics & Governance, Heidelberg: Springer-Verlag. doi: 10.1007/978-3-662-47470-9
2015
Journal Article
The Managerial Gaze: The Long Tail of Tourism Education and Research
Airey, David, Tribe, John, Benckendorff, Pierre and Xiao, Honggen (2015). The Managerial Gaze: The Long Tail of Tourism Education and Research. Journal of Travel Research, 54 (2), 139-151. doi: 10.1177/0047287514522877
2015
Conference Publication
Enhancing student learning outcomes with simulation-based pedagogies
Benckendorff, Pierre, Lohmann, Gui, Pratt, Marlene, Reynolds, Paul, Strickland, Paul and Whitelaw, Paul (2015). Enhancing student learning outcomes with simulation-based pedagogies. Australasian Society for Computers in Learning and Tertiary Education (ascilite), Perth, WA, Australia, 29 November - 2 December 2015. Perth, WA, Australia: Australasian Society for Computers in Learning in Tertiary Education.
2015
Other Outputs
Online business simulations: good practice guide
Benckendorff, Pierre, Lohmann, Gui, Pratt, Marlene, Reynolds, Paul, Strickland, Paul and Whitelaw, Paul (2015). Online business simulations: good practice guide.
2015
Book Chapter
Generation Y and the curriculum space
Benckendorff, Pierre and Moscardo, Gianna (2015). Generation Y and the curriculum space. The Routledge Handbook of Tourism and Hospitality Education. (pp. 422-439) edited by Dianne Dredge, David Airey and Michael Gross. Oxon, U. K.: Routledge (Taylor & Francis). doi: 10.4324/9780203763308-47
2015
Other Outputs
Tourism, hospitality and events learning and teaching academic standards
Whitelaw, Paul, Benckendorff, Pierre, Gross, Michael, Mair, Judith and Jose, Penny (2015). Tourism, hospitality and events learning and teaching academic standards. Melbourne, VIC, Australia: Victoria University.
2015
Book Chapter
The philosophical practitioner and the curriculum space
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2015). The philosophical practitioner and the curriculum space. The Routledge Handbook of Tourism and Hospitality Education. (pp. 55-72) edited by Dianne Dredge, David Airey and Michael J. Gross. New York, NY United States: Routledge. doi: 10.4324/9780203763308-16
2014
Journal Article
Career and collaboration patterns in tourism research
Benckendorff, Pierre and Zehrer, Anita (2014). Career and collaboration patterns in tourism research. Current Issues in Tourism, 19 (14), 1-19. doi: 10.1080/13683500.2014.896320
2014
Conference Publication
Exploring language and communication problems among Asian working holiday makers in Australia
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2014). Exploring language and communication problems among Asian working holiday makers in Australia. The 13th Asia Pacific Forum for Graduate Students Research in Tourism, Kaohsiung, Taiwan, 14-16 May 2014. Kaohsiung City, Taiwan: National Kaohsiung University of Hospitality and Tourism.
Funding
Current funding
Past funding
Supervision
Availability
- Professor Pierre Benckendorff is:
- Available for supervision
Before you email them, read our advice on how to contact a supervisor.
Supervision history
Current supervision
-
Doctor Philosophy
Transformative Luxury Tourism Experiences: A Resource-Based View
Principal Advisor
Other advisors: Professor Tim Kastelle
-
Doctor Philosophy
Service experience co-creation in human-robot interaction: An exploratory study based on psychophysiological measures
Principal Advisor
Other advisors: Associate Professor Gabby Walters
-
Doctor Philosophy
Balancing Romance and Risk: The Role of Anticipated Emotions in Female Tourists' Online Self-Disclosure Behaviour
Associate Advisor
Other advisors: Dr Jie Wang
Completed supervision
-
2023
Doctor Philosophy
Fake it to Make it: Exploring Instagram Users' Engagement with Virtual Influencers in Tourism
Principal Advisor
Other advisors: Associate Professor Karen Hughes, Dr Thomas Magor
-
2022
Doctor Philosophy
Being there without being there: Exploring technology affordances in travel live streaming
Principal Advisor
Other advisors: Dr Jie Wang
-
2021
Doctor Philosophy
Technological Progress and Tourist Information Search Strategies
Principal Advisor
-
2020
Doctor Philosophy
The role of smartphones in value co-creation of tourist experiences
Principal Advisor
Other advisors: Associate Professor Judith Mair
-
2019
Doctor Philosophy
Learner engagement in MOOCs: Links with learner factors, teaching context, and learning outcomes
Principal Advisor
Other advisors: Associate Professor Deanne Gannaway
-
2018
Doctor Philosophy
The influence of cultural values on the environmental attitudes and behaviours of Chinese outbound tourists
Principal Advisor
Other advisors: Associate Professor Karen Hughes
-
2016
Doctor Philosophy
The Influence of Social Media on Study Destination Selection: A Study of Chinese Outbound Students
Principal Advisor
-
2016
Doctor Philosophy
The Role of Language Proficiency and Cultural Adaptation in Travel Risk Perception: A Study of Asian Working Holiday Makers in Australia
Principal Advisor
Other advisors: Dr Aaron Tkaczynski
-
2015
Doctor Philosophy
An Exploration of Mindfulness and its Experiential Benefits: Taiwanese Backpackers in Australia
Principal Advisor
-
2019
Doctor Philosophy
The Role of Emotion in Resident Perceptions of Tourism performing arts developments
Associate Advisor
Other advisors: Professor Brent Ritchie
Media
Enquiries
Contact Professor Pierre Benckendorff directly for media enquiries about:
- airlines
- attractions
- cruising
- government policy
- service quality
- theme parks
- tourism
- tourism and information technology
- tourism and smartphones
- tourism and social media
- tourism policy and planning
- tourism transport
Need help?
For help with finding experts, story ideas and media enquiries, contact our Media team: