
Overview
Background
Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management. He has developed and taught undergraduate and postgraduate courses in introductory tourism management, international tourism, tourist behaviour, tourism and leisure futures, tourism transportation, tourism operations, tourism technologies, tourism analysis, business skills and marketing communications.
Pierre has been actively involved in a number of national teaching and learning projects totalling close to AUD 1 million in grant funding. In 2007, he received a national Carrick citation for outstanding contributions to student learning. Pierre was part of the national team that developed the Learning and Teaching Academic Standards for Tourism, Hospitality and Events and has continued to co-lead efforts to embed and measure these standards under the auspices of CAUTHE. He is currently the co-chair of knowledge creation for the BEST Education Network and in this capacity, has worked with the World Travel and Tourism Council to edit a book of international cases based on Tourism for Tomorrow award finalists and winners. He is the co-editor of the Handbook of Teaching and Learning in Tourism. Pierre serves regularly as an external reviewer of tourism programs in Australia and overseas institutions.
His research interests include visitor behaviour, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. He is on the editorial board of several leading tourism journals and is a regular reviewer of papers. He has also co-authored one of the leading textbooks on tourism and information technology. He has served as a judge for the Queensland Tourism Awards as well as the Australian Tourism Awards. His passion for travel and tourism has taken him to some of the world’s leading theme parks and airports, the major cities of Europe and North America, the African Savannah and the bustling streets of Asia. He has also travelled extensively throughout Australia and New Zealand.
Online Profiles
- LinkedIn: http://au.linkedin.com/pub/pierre-benckendorff/5/8b7/766/
- Twitter: https://twitter.com/PBenckendorff
- ResearchGate: https://www.researchgate.net/profile/Pierre_Benckendorff
- Academia.edu: https://uq.academia.edu/PierreBenckendorff
- Google Scholar: https://scholar.google.com/citations?user=LjNJJXIAAAAJ
- UQ Researchers: http://researchers.uq.edu.au/researcher/2336
Availability
- Professor Pierre Benckendorff is:
- Available for supervision
- Media expert
Fields of research
Qualifications
- Bachelor (Honours) of Tourism Management, James Cook University
- Doctor of Philosophy of Tourism Management, James Cook University
Research interests
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Technology and Visitor Experiences
Aplications of smart technologies, social media and artificial intelligence in marketing, interpretation, wayfinding, service and experience design.
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Tourism Education and Scholarship
Curriculum, pedagogy and learning outcomes in tourism education. Collaboration in tourism scholarhship and the epistemology of tourism as a post disciplinary field of research
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Generation Y and Generation Z
Behaviour, perceptions and preferences of Generation Y and Z travellers
Research impacts
Most of my research projects in the consumer behaviour area are concerned with better understanding travellers and this has management implications for the management and marketing of visitor experiences.
Works
Search Professor Pierre Benckendorff’s works on UQ eSpace
2014
Conference Publication
An exploration of mindfulness theories in Eastern and Western philosophies
Chen, I-Ling (Lynn), Scott, Noel and Benckendorff, Pierre (2014). An exploration of mindfulness theories in Eastern and Western philosophies. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland. doi: 10.14264/349341
2014
Conference Publication
Exploring language and communication problems among Asian working holiday makers in Australia
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2014). Exploring language and communication problems among Asian working holiday makers in Australia. The 13th Asia Pacific Forum for Graduate Students Research in Tourism, Kaohsiung, Taiwan, 14-16 May 2014. Kaohsiung City, Taiwan: National Kaohsiung University of Hospitality and Tourism.
2014
Book
Tourism Information Technology
Benckendorff, Pierre, Sheldon, Pauline and Fesenmaier, Daniel (2014). Tourism Information Technology. 2nd ed. Wallingford, Oxford, UK: CAB International.
2014
Book Chapter
Attraction, tourism
Benckendorff, Pierre (2014). Attraction, tourism. Encyclopedia of Tourism. (pp. 1-4) Cham, Switzerland: Springer International Publishing. doi: 10.1007/978-3-319-01669-6_12-1
2013
Journal Article
A network analysis of tourism research
Benckendorff, Pierre and Zehrer, Anita (2013). A network analysis of tourism research. Annals of Tourism Research, 43, 121-149. doi: 10.1016/j.annals.2013.04.005
2013
Journal Article
Determinants and perceived outcomes of tourism research collaboration
Zehrer, Anita and Benckendorff, Pierre (2013). Determinants and perceived outcomes of tourism research collaboration. Tourism Analysis, 18 (4), 355-370. doi: 10.3727/108354213X13736372325830
2013
Journal Article
Students’ reflections on industry placement: comparing four undergraduate work integrated learning streams
Hughes, Karen, Mylonas, Aliisa and Benckendorff, Pierre (2013). Students’ reflections on industry placement: comparing four undergraduate work integrated learning streams. Asia-Pacific Journal of Cooperative Education, 14 (4), 265-279.
2013
Book Chapter
Understanding tourist shopping village experiences on the margins
Murphy, Laurie, Moscardo, Gianna and Benckendorff, Pierre (2013). Understanding tourist shopping village experiences on the margins. Tourism and Souvenirs: Glocal Perspectives from the Margins. (pp. 132-146) edited by Jenny Cave, Lee Jolliffe and Tom Baum. Bristol, United Kingdom: Channel View Publications.
2013
Book Chapter
Benchmarking, usable knowledge and tourist attractions
Pearce, Philip and Benckendorff, Pierre (2013). Benchmarking, usable knowledge and tourist attractions. Knowledge sharing and quality assurance in hospitality and tourism. (pp. 29-52) edited by Noel Scott and Eric Laws. New York, NY, United States: Routledge. doi: 10.4324/9780203051818
2013
Journal Article
Drivers of change in tourism, hospitality and event management Education: an Australian perspectives
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2013). Drivers of change in tourism, hospitality and event management Education: an Australian perspectives. Journal of Hospitality and Tourism Education, 25 (2), 89-102. doi: 10.1080/10963758.2013.805091
2013
Book
International cases in sustainable travel & tourism
Pierre Benckendorff and Dagmar Lund-Durlacher eds. (2013). International cases in sustainable travel & tourism. Oxford, United Kingdom: Goodfellow Publishers.
2013
Book Chapter
Generational cohorts and ecotourism
Benckendorff, Pierre and Moscardo, Gianna (2013). Generational cohorts and ecotourism. International handbook on ecotourism. (pp. 135-154) edited by Roy Ballantyne and Jan Packer. Cheltenham, United Kingdom: Edward Elgar.
2012
Journal Article
The philosophic practitioner and the curriculum space
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul (2012). The philosophic practitioner and the curriculum space. Annals of Tourism Research, 39 (4), 2154-2176. doi: 10.1016/j.annals.2012.07.017
2012
Journal Article
Travel and learning: A neglected tourism research area
Falk, John H., Ballantyne, Roy, Packer, Jan and Benckendorff, Pierre (2012). Travel and learning: A neglected tourism research area. Annals of Tourism Research, 39 (2), 908-927. doi: 10.1016/j.annals.2011.11.016
2012
Book Chapter
Tourism and quality of life: How does tourism measure up?
Liburd, Janne J., Benckendorff, Pierre and Carlsen, Jack (2012). Tourism and quality of life: How does tourism measure up?. Handbook of tourism and quality-of-life research: Enhancing the lives of tourists and residents of host communities. (pp. 105-132) edited by Muzaffer Uysal, Richard R. Perdue and M. Joseph Sirgy. New York, United States: Springer. doi: 10.1007/978-94-007-2288-0_7
2012
Other Outputs
Influences on Australian tourism, hospitality and events undergraduate education
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2012). Influences on Australian tourism, hospitality and events undergraduate education. Issues Paper No.2 Sydney, Australia: Department of Industry, Innovation, Science, Research and Tertiary Education.
2012
Conference Publication
Crises, conundrums and curricula: A new golden age for tourism, hospitality and event management education?
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael, Walo, Maree, Weeks, Paul and Whitelaw, Paul (2012). Crises, conundrums and curricula: A new golden age for tourism, hospitality and event management education?. 22nd Annual CAUTHE Conference 2012, Melbourne, Australia, 6-9 February 2012. Melbourne, Australia: CAUTHE.
2012
Book Chapter
Quality of life and travel motivations: integrating the two concepts in the Grevillea Model
Dolnicar, Sara, Lazarevski, Katie and Yanamandram, Venkat (2012). Quality of life and travel motivations: integrating the two concepts in the Grevillea Model. Handbook of Tourism and Quality-of-Life Research: Enhancing the Lives of Tourists and Residents of Host Communities. (pp. 293-308) edited by Muzaffer Uysal, Richard R. Perdue and M. Joseph Sirgy. Dordrecht, Netherlands: Springer. doi: 10.1007/978-94-007-2288-0
2012
Other Outputs
A stakeholder approach to curriculum development in tourism, hospitality and events (TH&E) education
Benckendorff, Pierre, Whitelaw, Paul, Dredge, Dianne, Day, Michele, Gross, Michael J., Walo, Maree and Weeks, Paul (2012). A stakeholder approach to curriculum development in tourism, hospitality and events (TH&E) education. Issues paper 3 Sydney, NSW Australia: Office for Learning and Teaching.
2012
Journal Article
Environmental attitudes of Generation Y students: Foundations for sustainability education in tourism
Benckendorff, Pierre, Moscardo, Gianna and Murphy, Laurie (2012). Environmental attitudes of Generation Y students: Foundations for sustainability education in tourism. Journal of Teaching in Travel and Tourism, 12 (1), 44-69. doi: 10.1080/15313220.2012.650063
Funding
Current funding
Past funding
Supervision
Availability
- Professor Pierre Benckendorff is:
- Available for supervision
Before you email them, read our advice on how to contact a supervisor.
Supervision history
Current supervision
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Doctor Philosophy
Service experience co-creation in human-robot interaction: An exploratory study based on psychophysiological measures
Principal Advisor
Other advisors: Associate Professor Gabby Walters
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Doctor Philosophy
Transformative Luxury Tourism Experiences: A Resource-Based View
Principal Advisor
Other advisors: Professor Tim Kastelle
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Doctor Philosophy
Balancing Romance and Risk: The Role of Anticipated Emotions in Female Tourists' Online Self-Disclosure Behaviour
Associate Advisor
Other advisors: Dr Jie Wang
Completed supervision
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2023
Doctor Philosophy
Fake it to Make it: Exploring Instagram Users' Engagement with Virtual Influencers in Tourism
Principal Advisor
Other advisors: Associate Professor Karen Hughes, Dr Thomas Magor
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2022
Doctor Philosophy
Being there without being there: Exploring technology affordances in travel live streaming
Principal Advisor
Other advisors: Dr Jie Wang
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2021
Doctor Philosophy
Technological Progress and Tourist Information Search Strategies
Principal Advisor
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2020
Doctor Philosophy
The role of smartphones in value co-creation of tourist experiences
Principal Advisor
Other advisors: Associate Professor Judith Mair
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2019
Doctor Philosophy
Learner engagement in MOOCs: Links with learner factors, teaching context, and learning outcomes
Principal Advisor
Other advisors: Associate Professor Deanne Gannaway
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2018
Doctor Philosophy
The influence of cultural values on the environmental attitudes and behaviours of Chinese outbound tourists
Principal Advisor
Other advisors: Associate Professor Karen Hughes
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2016
Doctor Philosophy
The Influence of Social Media on Study Destination Selection: A Study of Chinese Outbound Students
Principal Advisor
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2016
Doctor Philosophy
The Role of Language Proficiency and Cultural Adaptation in Travel Risk Perception: A Study of Asian Working Holiday Makers in Australia
Principal Advisor
Other advisors: Dr Aaron Tkaczynski
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2015
Doctor Philosophy
An Exploration of Mindfulness and its Experiential Benefits: Taiwanese Backpackers in Australia
Principal Advisor
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2019
Doctor Philosophy
The Role of Emotion in Resident Perceptions of Tourism performing arts developments
Associate Advisor
Other advisors: Professor Brent Ritchie
Media
Enquiries
Contact Professor Pierre Benckendorff directly for media enquiries about:
- airlines
- attractions
- cruising
- government policy
- service quality
- theme parks
- tourism
- tourism and information technology
- tourism and smartphones
- tourism and social media
- tourism policy and planning
- tourism transport
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